Overview:

If you can thrive in a fast-paced environment that manages to combine a culture of fun and camaraderie with a relentless focus on customer satisfaction, then we have the perfect job for you. As a Service Desk Analyst you will be expected to provide IT support services internally to Ergo and externally to client companies. We also want self-starters that bring personality and flare to the role.

Key Responsibilities:

• Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
• Ensure strict adherence to SLAs when dealing with customer tickets/calls
• Installing, configuring and troubleshooting of IT related software and hardware
• Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
• Perform routine day-to-day system security checks/backups and produce up-to-date status reports
• Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
• Work with other technical staff to ensure connectivity and compatibility between systems
• Record and maintain hardware and software inventories, site and/or server licensing, user access and security
• Provide occasional technical training to customers’ systems administrators and end users
• Maintain confidentiality with regards to the information being processed, stored or accessed
• Monitor remote managed service applications
• Fulfill ad hoc duties as required

Key Technologies:

• Microsoft Operating Systems
• Microsoft Applications
• Anti Virus/spyware/malware applications
• Networking – TCP/IP – Switching – Firewalling, etc.
• Industry Standard Troubleshooting Procedures

Education & Experience Required:

• IT qualifications desirable
• Appropriate level of competence in documented technical skills
• Industry standard accreditations desired – Microsoft, Cisco, Citrix and HP

2^nd Line Support Engineer            Dublin   €38-45k

My client based in Dublin has an immediate requirement to recruit an additional 2^nd Line Support Engineer to join an established team providing remote support to their client base and project work on client site in the Dublin area.

The ideal candidate will have a minimum of 2 years experience providing technical support in a Windows environment, able to work autonomously and enjoy keeping up to date with the latest technologies.

Responsibilities

• Provide 2^nd line Support
• Provide support and guidance to the 1^st Line Engineers
• Project work
• To remain current with technologies and offer high quality guidance and advice resolution

Key Requirements

• Strong knowledge of Windows O/S and associated technologies
• Group Policies and Active Directory
• Exchange / Office 365
• Windows Server 2016/19
• Basic networking, firewalls, WAN, LAN
• Virtualisation, ideally VMWare
• Comfortable liaising with technical and non-technical users
• A driving license is a must

If you want to be part of a dynamic and fast-growing company my client will want to hear from you, so please apply now with a copy of your CV!

INFORM3 IT Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.

IT Support Engineer (Level 2) required for an international software solutions company based in Dublin. This is a permanent role joining an established team providing operational support to all internal users. The ideal candidate will have exceptional communication skills and experience providing level 1 & 2 support in an international company. This is an excellent opportunity to further your career in an expanding company working with cutting edge technology.

What is involved:

• Provide Level 1 and 2 support to all internal users via Phone and chat
• Resolve all assigned tickets in a timely manner
• Collaborate with the support team and prioritise urgent requests
• Support users on all Business applications (e.g. Microsoft Dynamics CRM Microsoft Dynamics NAV)
• Hardware support as required
• Work with different teams on adhoc projects as required

What is required:

• 2+ years’ experience providing level 1 & 2 support in an international Company
• Experience with the following:
  • O365, Windows 10, Active Directory, powershell
  • Network: Switches and firewalls
  • Microsoft Teams
  • Microsoft Dynamics CRM
• Excellent communication and problem solving skills
• Experience with ITIL is a plus

One of our Dublin based clients have multiple openings for Deskside support engineers for immediate contracts in Dublin City Center.

 Job Description

Provider of IT Managed Services and Systems Integration Services.

Our key priorities are:

•         Improve Quality of Delivery to customers
•         Invest in our workforce to further develop skills and talents
•         Improve our productivity through LEAN and other initiatives
•         Converge as fast as possible our production tooling and
•         Processes
•         Grow at least at market rate and sign new logos to further enhance our portfolio offering
•         As a Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services).  There is strong potential for career progression across Managed Services.
•         Key Responsibilities of the Role
•         Provide IT assistance and support to end users
•         Troubleshoot and repair local hardware and software issues
•         Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
•         Setup of new IT equipment
•         Maintain standard builds for our systems
•         Provide phone and in person support
•         Maintain accurate inventory and records of hardware and software assignments
•         Administer solutions to meet customer needs
•         Create and maintain technical and problem / resolution documentation
•         May require standby after office hours / weekends

Job Requirements;

Essential / Minimum Criteria

•         2 + year experience working as a Desktop Support Engineer
•         Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
•         Good knowledge in Windows OS installation and troubleshooting
•         Good knowledge in MS Office application and business application support
•         Experience supporting Windows clients in a managed desktop environment
•         Experienced in supporting printers
•         Experienced in supporting mobile devices and mobile OS
•         Excellent English
•         ITIL knowledge
•            Desirable Criteria
•         Comptia A +
•         OEM Certifications for support and maintenance of PCs, laptops
•         ITIL Foundation V3
•         Experience working on transitions.

Key Competencies

1) Conceptual Thinking

(Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.) 2) Flexibility

(Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.)

2) Creativity

(Taking innovative approaches to problem solving and devising inventive and creative solutions.)

3) Follow-up and Monitoring

(Checking progress against targets, reporting as necessary and taking action to resolve exceptions.)

Data Analytics & Monitoring Assistant Manager

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business
Corporate operations provide a wide range of services to the organization such as finance, internal audit, communications, security and human resources.

About the role
What you need to know:
GCG is a centralized compliance function with oversight responsibility for managing compliance risks and sustaining compliance management across AIG’s businesses, functions, legal entities and countries of operation.  The Compliance Data Analytics and Monitoring Program is one of the key functions of the GCG. GCG maintains a function-wide Data Analytics & Monitoring program that is designed to provide ongoing surveillance, review and analysis of key risk indicators to identify red flags and potential compliance violations. It will assist management through data driven risk insights, analytics and automation, in determining where it might need to focus efforts in order to enhance process and control effectiveness, and/or address emerging risks.

As a Senior Data Analyst/Scientist, you will have an exciting opportunity to learn about AIG’s products and services across multiple businesses, including General Insurance, Life & Retirement and Investments. In addition, you will be part of the Program’s transformation efforts in rolling out Data Analytics and Monitoring program, and supporting the use of automation across the department.

Specific Responsibilities:

•    Strong problem solving skills with emphasis on Data Analytics and Continuous Monitoring.
•    Mine and analyze large amounts of data from multiple data sources to identify and interpret patterns that are applicable to the Compliance organization.
•    Develop models using various industry standard tools to automate transaction testing and manual processes.
•    Work with different stakeholders globally to identify opportunities for leveraging data and analytics to drive business solutions.
•    Manage department Analytics Infrastructure and Data Warehouse.
•    Provide ongoing surveillance, review, and analysis of key risk indicators to identify red flags and potential compliance violations.
•    Proven track record in Analytics Story-Telling and effectively communicating findings.
•    Collaborate with the Compliance Testing team members and provide data analytics and automated testing support during the testing lifecycle, including planning, testing of controls and reporting.
•    Train Compliance Testing team members on available automated tools and work to improve the overall testing review process, including full population testing.
•    Build close working relationships with business and functional leaders, colleagues across other assurance functions, and fellow team members.
•    Use predictive modeling to increase and optimize value of the Analytics Solutions

What we’re looking for:

GCG is seeking candidates who have excelled in previous work experience, possess strong analytical, quantitative and interpersonal skills, and are enthusiastic about and committed to AIG to contribute to the firm’s strategic goals. You will be expected to bring an Analytical and Innovation mindset to a team-oriented environment.

•    5-7 years of relevant analytics experience.
•    Bachelor’s or Master’s Degree, preferably in Data Analytics, Information Science, Computer Science, Data Science, Statistics, , and/or other related discipline.
•    Experience developing solutions utilizing Analytics, BI, database, and Visualization tools (e.g., SQL, KNIME, Rapid Miner, Alteryx, Power BI, Tableau, Python, UIPath, Netezza, and Hadoop).
•    A strong drive to learn and master new technologies and techniques.
•    Experience working in a multi-project environment and across multiple countries.
•    Solid foundational knowledge of Compliance testing and/or insurance business processes, including the relevance of key applicable laws and regulations.
•    Experience in building and managing Bots.
•    Good working knowledge of Robotic Process Automation and Machine Learning.
•    Good understanding of Risk based Analytics with goal to provide assurance on Compliance Risks.
•    Experience using statistical languages (Python, R) to manipulate data and draw insights
•    Ability to create and manage SharePoint and other vendor based Workflows.
•    Strong project management skills, including effective attention to detail.
•    Strong interpersonal skills to establish effective working relationships with and provide constructive feedback to stakeholders, colleagues and reviewers.
•    Strong verbal and written communication skill, including presentation skills.
•    Effective time management skills; coordinate and prioritize competing initiatives while meeting deadlines.
•    Ability to educate team members in Analytics and Automation best practices.
•    Ability to identify process improvements and suggest efficiencies.
•    Ability to document processes, and transfer knowledge to team members.

We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

Functional Area:

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Ireland branch)