location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Inside Sales Assistant

Sales focused technical customer support, proactively communicating with our established customer base to ensure best in class sales & customer service, an increase in core product sales and a higher level of relationship with our key customers. -Operate in a proactive fashion to best publicise products and secure orders and additional revenue through regular contact.

KBSkills

ACTIVE

<table><tbody><tr><td>DATE</td><td>January 2025</td></tr><tr><td>POSITION TITLE</td><td>Sales coordinator engineering</td></tr><tr><td>LOCATION</td><td>Dublin 12</td></tr><tr><td>SALARY</td><td>Depending on experience</td></tr><tr><td>COMPANY DESCRIPTION</td><td>Our client is a leader in Electrical Controls & Automation technology supplies</td></tr><tr><td>POSITION DESCRIPTION</td><td>Sales focused technical customer support, proactively communicating with our established customer base to ensure best in class sales & customer service, an increase in core product sales and a higher level of relationship with our key customers.ResponsibilitiesHandling Customer enquiries / sales support enquiries and technical quotations. Quotations and Specifications-Build relationships with the various companies throughout the customer base-Maintain a Customer service focused attitude in all dealings with the customer base-Operate in a proactive fashion to best publicise products and secure orders and additional revenue through regular contact-Maintain a positive attitude and foster a passion for the company and products you represent-Maintain and increase sales by timely and active communication with the customer base-Highlight offers and incentives as required-Accept, manage and ask for orders as required-Process orders through the CRM system SAP-Maintain all sales, order, contact, customer, lead and supplier information within System-Enter, maintain and update all activity within System-Office based support to the external sales team – as required-Have an awareness of the complete product offering-In time introduce additional products to the main customer base </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>-Outgoing and positive personality-An understanding of sales customer service-Sales and customer service focus-Commercial awareness-Team Player-Mechanical and electrical aptitude-Ability to attain basic customer/technical/product knowledge within a relatively short period of time (3-6months) full training will be provided-Analytical skills-Able to use initiative to follow general guidelines to achieve goals-Ability to work unaided and unsupervised as part of the wider team-Reporting as agreed and required vs targetsCV’s to leisa@hrpgroup.ie</td></tr></tbody></table>

HRP Group - Bespoke Resourcing & HR Outsourcing Solutions

HRP Group is a professional Human Resources consultancy practice.  HRP Group was established by a group of experienced, qualified HR professionals . We differentiate ourselves as a “best in class” professional HR Outsourcing and resourcing consultancy. 

Our services encompass a range of HR advisory, interim, recruitment and outsourcing services dependent on our clients requirements. Our clients have access to experienced, qualified HR professionals for all their HR requirements. 

All our consultants are qualified HR professionals with CIPD accreditation. Our clients can have access to experienced, qualified HR professionals, for a fraction of the cost of hiring a HR Professional on a full time basis. All our consultants are qualified to Masters level in HR or Psychology. 

Professional, Ethical, Transparent…. We promise to always deal with our clients and candidates in an open, transparent, ethical and professional manner. We utilise CIPD approved resourcing techniques to ensure our resourcing process is professional, well organised and to exacting standards.

HRP Group

Sales coordinator engineering/Inside Sales

Administrative Skills

Analysis Skills

Automation

Communication Skills

Customer Relations

Customer Relationship Management (CRM) Systems

Customer Support/Service

Electricity

Field Sales

Information Technology & Information Systems

Inside Sales

Order Processing

Organizational Skills

Resolve Customer Issues

Revenue Growth

Sales

Sales Support

Team Player

Technical Sales

Technical Support

Time Management

monster

Sales focused technical customer support and inside sales, proactively communicating with our established customer base to ensure best in class sales & customer service, an increase in core product sales and a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive commercialisation of opportunities across our lines of business and can integrate positively into our existing team.

<table><tbody><tr><td>POSITION DESCRIPTION</td><td>Sales focused technical customer support and inside sales, proactively communicating with our established customer base to ensure best in class sales & customer service, an increase in core product sales and a higher level of relationship with our key customers. Preferred candidates will have relevant third level academic or vocational qualifications. Direct experience in or indirect commercial exposure to the process, mechanical and/or electrical engineering, safety systems, plumbing or ‘hard’ facilities management segments would be advantageous. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive commercialisation of opportunities across our lines of business and can integrate positively into our existing team. Our Client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business principal.ResponsibilitiesCompiling and maintaining an appropriate business development pipeline for area of responsibilityIdentifying and qualifying relevant sales and specification opportunitiesDeveloping and maintaining an accurate database of relevant specifiers and contractorsInitiation and facilitation of virtual CPD and product training sessions (webinar and workshop)Maintaining currency of product documentation, samples, displaysProposing updates for social media and www presence for area of responsibilityAchieving sales target for area of responsibility (revenue & GM)Handling Customer enquiries / sales support enquiries and technical quotations. Managing existing accounts, phone-based sales Complete introductory product training courseBuild relationships with the various companies throughout the customer baseMaintain a sales focused attitude in all dealings with the customer baseOperate in a proactive fashion to best publicise products and secure orders and additional revenue through regular contactMaintain a positive attitude and foster a passion for the company and products you representMaintain and increase sales by timely and active communication with the customer base, Highlight offers, and incentives as requiredMaintain the CRM system all sales, order, contact, customer, lead and supplier information within System. Enter, maintain, and update all activity within SystemOffice based support to the external sales teamHave an awareness of the complete product offering </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>-Outgoing and positive personality- Graduate, Degree in Mechanical or manufacturing Engineering-An understanding of sales customer service-Sales team experience-Sales and customer service focus-Commercial awareness-Team Player-Mechanical and electrical aptitude-Ability to attain basic customer/technical/product knowledge within a relatively short period of time (3-6months)-Analytical skills-Able to use initiative to follow general guidelines to achieve goals-Ability to work unaided and unsupervised as part of the wider team-Reporting as agreed and required vs targetsMS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERP – preferably SAP Business OneCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

Inside Sales/Sales coordinator engineering

Business Development

Database Administration

Electrical Engineering

Facilities Management

Manufacturing Engineering

Mechanical Engineering

Meet Sales Quota

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Plumbing

Product Documentation

Regional Sales

Safety Systems

Sales Pipeline

Sales Qualification

Social Media

Systems Maintenance

Telesales

Webinar

TEMPORARY

CONTRACTOR

Technical Support Engineer

You will be required to adhere to the client's internal service delivery model which includes the following: Use the central ICT Helpdesk system (JitBit Helpdesk) in logging all calls whether made through the site, by email or over the phone. Route all tickets that cannot be resolved by the Resources to their appropriate resolver groups within the ICT Unit or external service provider.

<img height="1" src="https://counter.adcourier.com/UGF0cmljay5HaWJuZXkuNzg3MzcuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><table><tbody><tr><td>Overview of Role Our client is currently seeking a Helpdesk Support Engineer for a 1.5 -year contract initially with our client based in Dublin 2. There will be an option to extend for an additional two years, and this will be an on-site role Monday to Friday at their office.The Helpdesk Engineer will be the first point of contact for customers and as such its functions are critical to overall successful service delivery. You will be required to engage in the resolution of Level 1 and Level 2 support calls. Using a central ICT Helpdesk system, you will be responsible for initially dealing with all ICT Support calls. Where you are capable of fully resolving an issue, you should do so, however more specialised and involved ICT issues will be escalated to internal Level 3 Engineer.</td></tr><tr><td>Role & Responsibilities: You must work in close partnership within your area to ensure the highest quality of support service is provided to users. You will be required to adhere to the client's internal service delivery model which includes the following: <ul><li>Use the central ICT Helpdesk system (JitBit Helpdesk) in logging all calls whether made through the site, by email or over the phone.</li><li>Assist in the categorisation of all ICT related tickets (e.g. events, incidents, problems, and requests) for efficient resolution and detailed reporting.</li><li>Fully update all resolution details and feed into the central knowledge base where complex or common issues are being resolved.</li><li>Be GDPR Compliant.</li><li>Resolve all tickets within defined and agreed Service Levels.</li><li>Provide desk side support services and utilised remote support system to provide support to users remotely.</li><li>Route all tickets that cannot be resolved by the Resources to their appropriate resolver groups within the ICT Unit or external service provider.</li><li>Provide monthly reporting on all ICT Service Levels and performance of the ICT Helpdesk and associated resolver groups.</li></ul></td></tr><tr><td>Skills, Qualifications & Experience Required:<ul><li>CompTIA A+ (Core Series) Certification</li><li>ITIL 4 Foundation Certification</li><li>Microsoft Applications MS Office / 365 Applications / MS Teams (Client VC, Teams VC, Teams Voice over IP)</li><li>Windows Server / Operating Systems Support</li><li>File Server / Print Management</li><li>Active Directory / Azure AD / Group Policy / Exchange 2016 /</li><li>Exchange Online experience</li><li>End Point Security (MS BitLocker / Symantec AV)</li><li>Laptop Hardware Management (Configuration / Imaging using WDS and Co-Pilot</li><li>Mobile device (iPhone/Android) Management</li><li>(MobileIron/Intune) experience</li><li>Applications Support (TeamViewer / Nitro Pro / Adobe Suite /</li><li>LogMeIn (not limited to))</li></ul>Ability to work in Ireland:<ul><li>Irish/European - Citizen (OR) Stamp 4 Visa holder.</li></ul>About Us As Ireland's largest IT Solutions Provider, with a growing global footprint, Ergo has a depth of expertise across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.</td></tr></tbody></table>

Ergo Services Ltd

Helpdesk Support Engineer - Dublin 2

Adobe Product Family

Android

Apple iPhone

Audiovisual

Cloud Applications

CompTIA A+

Customer Service Systems

Endpoint Security

File Server

Hardware Configuration Management

Help Desk

Knowledge Base

Laptop Hardware

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

Problem Solving Skills

QoS (Quality of Service)

Reporting Skills

Service Delivery

Software Administration

Symantec Product Family

Systems Administration/Management

VoIP (Voice over IP)

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