Our client, a well know Technology Company is hiring an experienced sales professional with fluent Italian.

You must be located in Ireland already and able to work in Dublin.

Salary is a base of €25,000 plus commission which the average person reaches around €45,000 total in the fist year.

In addition to base salary and commission, you will receive the following:

Gym membership.
Health insurance.
Dental insurance.
Increasing holiday entitlement.
Taxsaver tickets.
Cycle to Work Scheme.
Fantastic team events!

The company offers a very friendly family style workplace. 

You will work in Dublin and negotiate lease contracts with Italian clients. 

What do you need to bring:

• Native-level Italian and proficient English.
• Demonstrable experience negotiating or persuading others to take action.
• Basic computer skills with Outlook, Excel and Word are required.
• Ability to communicate effectively and persuasively over the phone.
• Ability to prioritise and be self-motivated with minimal supervision.
• Effective time management skills.
• Comfortable placing outbound calls.

Experience

• 1 – 2 years of sales experience within a commission-based sales environment.
• Customer service, call centre and/or experience dealing with the public is helpful.
• Experience in the mortgage, insurance or real estate industry is helpful.
• High school qualification. A college degree is preferred but not necessary

Overview:

The Product Manager (SPM) for Ergo’s Cloud Services portfolio, has end to end responsibility for the performance of the services in this portfolio. The Ergo’s Cloud Services portfolio include consultancy, implementation, migration, application development, support and managed services. Ergo is currently Microsoft’s partner of the year in Ireland, as such many of Ergo’s Cloud Services are based on Azure.

The SPM will be lead the Cloud Services portfolio vision, manage cloud services through the product life cycle (build, launch, retire) and manage existing services. The SPM will collaborate with our internal stakeholders (Sales, Azure Technology practice, Project and Service Delivery, Marketing, Finance and Legal) and external customers to identify relevant and differentiated Cloud Services. The SPM will compile a roadmap and ensure long-term viability and relevance of these services to their customers.

This role is office (or work-from-home as required) based.

Key Responsibilities:

• Build upon the existing success of Ergo’s Cloud Services portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace
• Understand the performance of existing Ergo Cloud Services, and address opportunities for improvement.
• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
• Create a short-, mid- and long-term strategy to drive (managed) services and maximize value delivered to customers
• Collaborate on the development of business case justification and financials to support investments.
• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with the cross-functional core team throughout all phases.
• Contribute to ‘Go to Market’ strategies to ensure successful adoption of new cloud services offering and work closely with sales and clients to foster adoption.
• Responsible for internal training, sales, and development of the portfolio
• Managing resources to make sure schedule is on track.
• The SPM will be responsible for managing the product roadmap, product backlog, timelines, milestones, costs, and determine product pricing strategies.
• Reporting on projects and portfolio.
• Work across the senior leadership team and cross-functional teams demonstrating experience in influencing, negotiating, and collaboration skills.

Desired Qualifications & Skills:

• Build upon the existing success of Ergo’s Cloud Services portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace.
• Understand the performance of existing Ergo Cloud Services, and address opportunities for improvement.
• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
• Create a short-, mid- and long-term strategy to drive (managed) services and maximize value delivered to customers.
• Collaborate on the development of business case justification and financials to support investments.
• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with the cross-functional core team throughout all phases.
• Contribute to ‘Go to Market’ strategies to ensure successful adoption of new cloud services offering and work closely with sales and clients to foster adoption.
• Responsible for internal training, sales, and development of the portfolio.
• Managing resources to make sure schedule is on track.
• The SPM will be responsible for managing the product roadmap, product backlog, timelines, milestones, costs, and determine product pricing strategies.
• Reporting on projects and portfolio.
• Work across the senior leadership team and cross-functional teams demonstrating experience in influencing, negotiating, and collaboration skills.

Overview of Role:

Ergo are expanding our Azure team and we are seeking an Presales Solutions Architect for a permanent role in Dublin (remote work option available). The successful Presales Solutions Architect will work in a presales consultancy capacity with our sales and delivery teams and helping to design cloud solutions for some of Irelands leading companies.

You will be someone that is experienced in both the architecting and delivery of Azure solutions but now want to move away from full delivery responsibility to a more strategic Solution Architecting customer facing role.

You will be tasked with architecting Azure solutions to our customer base. You will do so through workshop sessions with both internal Ergo and Customer teams to arrive at a solution aligned to customer requirements. You will also build Proof of Concept solutions as required to allow our customers to begin to realize the benefits of the solution.

The TSC team operates as a Centre of Excellence where the team works individually or collaboratively with colleagues or partners to provide complete Technical Architecture for a given solution.

Perfect English and excellent documentation skills are of paramount importance.

Key Responsibilities:

• Work at the core of the Centre of Excellence for Microsoft Azure solutions
• Solution Architecting, design and planning
• Play a key role in the sales delivery cycle, from prospect to workshops to architecting, documenting and presenting
• Post sales Technical Delivery guidance.
• Be a “trusted expert advisor” when needed - maintaining detailed industry knowledge.
• Work with our partner organizations and internal teams to architect and price solutions
• Design and present innovative solutions to customers
• Create technical documentation and all relevant hand over documentation including technical design documents
• Ensure the technical propositions proposed are in line with what best suits the customers needs and with what Ergo can best deliver.
• Ensure that proposals are to the level of detail that will ensure no ambiguity with the customer or our professional services team in terms of the work to be done and the associated cost against this work.
• Support the response to technical tenders to agreed timelines
• Devise technical presentations for the team where required
• Liaise with relevant internal stakeholders to ensure divisional projects are delivered on time and within budget.

Desired Skills:

• 3+ years experience in solution architecture
• Excellent documentation skills
• Solution implementation experience with complex IT solutions and services of the following items:
  • Azure Cloud Solutions and Transformation Services
  • On-premise to Azure migrations
  • Infrastructure design and deployment in Azure
  • Azure networking
  • PaaS services in Azure
• Cloud and security best practices
• Experience in implementing complex IT solutions and resultant managed services
• A third level qualification in IT or relevant experience - Required
• Microsoft Accreditation in Azure - Required
• ITIL Certifications (Foundation/Intermediate) – desirable

Overview:

As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of MS tools as well as your existing knowledge and toolkits.

In Co-operation you will work hand-in-hand with your team and customers on continuously improving the technical delivery of service and identifying opportunities to improve your customers Service Delivery from a technical perspective.

You will understand in detail the customer’s technical landscape and how IT is aligned to drive the customers’ business and act as a trusted advisor to the customer on how improvements and augmentations to the current landscape can improve business productivity as well as advising the customer on their technical roadmap.

Key Responsibilities:

• Troubleshoot repeat technical issues and drive issue escalation and problem elimination within Ergo and Customers Technical team.
• Technical lead for all Managed Service accounts.
• Accountable for working with SDM on monthly incident analysis , technical problem identification and driving implementation of corrective actions.
• Provide reports to customers and service management team on high profile incidents.
• Key participant in incident management escalation process.
• Assist with the definition and preparation of service level KPI’s and reporting.
• Review service failures and produce incident reports and allocation of tasks to delivery team.
• Develop strong working relationship with customers and help position the company as their IT partner of choice.
• As part of Change Management (Where relevant) Analysis of technical requests together with all stakeholders.
• Take part in the service delivery element of customer account planning.
• Ensure we deliver service levels that meet and exceeds our customer expectations.
• Ensure that the services we delivery are technically architected to meet the customers IT Landscape and business expectations.
• Overview of all Ergo technical activities on the account, work with the SDM as a point of contact for the customer on all of these technical activities.
• Investigate customer’s long-term business objectives and anticipate future technical needs.
• Identify Opportunities where Technical Engagements or New technology may augment the services being delivered to the customer. Act as a trusted advisor to the customer in identifying where these engagements can enhance business productivity.

Desired Skills:

• A proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally
• Have extensive experience in the IT service industry, with considerable experience in a true Technical / Business management/IT service management.
• Extensive external customer interaction including pre sales, post sales and Service Management presentations.
• ITIL V3 Foundation as a minimum.
• 5 - 10+ years related experience.
• Experience with critical and complex customer situations or incidents.
• Experience of managing and working in virtual teams.
• Knowledge of the Microsoft technology with solid overview of the Microsoft Enterprise Products and Cloud Services, Multi Layer Architecture.
• Network (basis knowledge of TCP/IP, FTP, Gateway, HTTP, HTTPS, LAN, LDAP, ssh, SSL, VPN)
• Firewall and Load balancing ( Advantageous to have knowledge for Juniper, Checkpoint and Cisco ACE)
• DNS,Mail
• Knowledge on Network storage NAS,SAN..
• Basic knowledge of Hardware Virtualization,VMware,ESX
• WebService knowledge based on Apache WebServer and BeaWebLogic Applications Server

Education:

• Bachelor's degree or diploma in computer science or business management or equivalent experience
• ITIL Service Management accreditation
• Strong communication, people and relationship management skills.

Knowledge of:

• Familiarity with information security principles and risk management.

Other Information/ Circumstances:

• Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions/ priorities.
• The role would suit flexible, highly driven self-starters, with a strong desire to challenge and deliver.
• Able to deliver succinct and fact-based communications, both verbally and in writing.
• Excellent Analytical skills and trouble shooting skills , ability to adapt and translate technical ‘speak’ to customers capability and discuss technical concepts in terms of business impact.

Job Details:

This is a dynamic and multi-faceted role within a busy sales team with opportunities to gain a deep understanding around IT technology.

The role reports directly into our Head of Sales and Marketing.

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Responsibilities:

• Build up a good working relationship with the customers managed by your assigned Enterprise sales team.

• Directly provide inbound & outbound sales activities within the customer base assigned to the team you will be supporting.

• Sales administration assistance to assigned sales team including:-

• Customer Backlog ownership & management.

• Customer proposal and large bid assistance and preparation.

• Sourcing competitive products and solutions.

• Vendor engagement around deal registrations, event attendance and quotation preparation.

• Co-ordinate sales effort with marketing, sales management, accounting, logistics and internal technical service groups.

• Contracts and Subscription renewals – closing and processing

• Cloud renewal processing

• Maintain customer data/records including updating all activities, contacts, opportunities and correspondence within our customer relationship management system.

• Order processing.

• Point of contact for finance and operations team around sales enquiries.

• Proactively maintain product knowledge, outside of scheduled training including updating the inside sales team on this knowledge.

• You will be assigned some product renewals within our client base. The role includes engaging with these clients early in the renewal process to ensure the renewal business is retained and developed, commission is earned on these renewal sales.

• You will also be assigned a new business target for smaller item sales within the client base that your team is managing, commission is earned on these small item sales.

• Promotion is possible to our Enterprise sales team following successful performance within this Inside sales role.

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Requirements:

• Proven inside sales experience within the IT industry in a customer focused environment.

• IT product knowledge is a requirement.

• Experience working within a Sales Channel such as; manufacturers, distributors, consultants, etc.

• Excellent customer service, organizational, and negotiating skills.

• Excellent attention to detail around using internal systems, processing paperwork etc is mandatory and must be proven.

• Detail oriented with good written and verbal communication skills.

• Excellent computer skills with proficiency in Microsoft Office products

• Ability to multi-task, prioritize, and manage time effectively.

• Ability to work both independently and as a team player on complex tasks while meeting deadlines.

• Confident, energetic and organized.

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As a Bilingual Account Development Sales Representative - French-English at TTEC we know you are results-oriented, problem solvers, target-driven and ambitious. We are looking for you to help us deliver exceptional sales experiences to customers for our multinational technology client who specializes in Internet-related products and services.as an Account Development Sales Representative based in Dublin, Ireland. Are you looking for growth in your career or need an opportunity to build a Sales career in a technology company? If so then you are in the right place. Join TTEC in Dublin.

For your safety and the safety of our employees, all recruitment will be virtual.  And initially, this will be a work from home position, with the intent that the role will then be in our Dublin facility. All candidates must be Dublin residents or have the ability to relocate to Dublin on a moment's notice. As a TTEC

As a TTEC Sales Professional, you’ll enjoy

• Competitive annual base salary plus commissions
• Excellent relocation package to assist you in moving to Dublin (Including flight assistance and 7 Nights hotel accommodation) 
• Continuous paid training on the latest technology
• Private Health/Medical Insurance, Dental Plan and Eye Care Reimbursements 
• Private Pension and Life assurance
• Onsite Kitchen (yes when return to our site... it's pretty swanky)
• 20 annual leave days 9 statutory days entitlement
• Potential for rapid advancement in many fields and throughout 17 countries 

A Day in the Life
You will be a hunter, cold caller and tenacious individual to garner, promote and build interest in the product through excellent and timely discovery of the prospect’s business needs, wants and challenges. You will interact with business decision makers and C-Level personnel within corporate and enterprise sectors. You will interact via telephone, email and chat on a daily basis to have conversations regarding their business and how our clients cross-platform browser can benefit them. As a business partner for Field Sales Representatives, you'll work in close collaboration with them, Regional Marketing and with Partners to identify priorities and the best engagement strategy.

And to be Successful You'll

• Be an active listener while communicating with the customer on phone calls and refrain from personal distractions such as side conversations or cell phone use.
• Generate sales leads to identify new business opportunities and drive pipeline
• Develop accounts to grow your client database
• Provide prospective clients a broad overview of business solutions
• Generate meetings for discovery and follow-up meetings for technical sales opportunities
• Confirm Budget, Authority, Need, and Timeline criteria before handing off leads to Field Sales Representatives
• Complete the required activity levels daily with the goal to have conversations conducted and meetings established
• Utilize, document and be an expert in Vector (CRM)
• Build customer relationships, learn about their business needs and position new products to upsell/cross-sell
• Periodically meet and collaborate with Field Sales Representatives, Partner Managers and the Regional Marketing manager 

What you bring to the table

• Exceptional bilingual verbal and written communication skills in French and English
• B2B Sales Experience is Required
• Excellent written and verbal communication skills
• Ability to multi- task, prioritize and manage time effectively
• Knowledge of the marketing technology industry
• Keen interest in all things tech!
• Target-driven and have a total focus on achieving targets and helping grow business
• Present a balanced approach to cold calling, relationship development, sales process and appointment setting
• Ability to understand complex business environments and uncover business challenges

About TTEC 
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life At TTEC 
As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun. 

We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back. If you’re looking for a work-life full of purpose, passion and career potential, keep reading…

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic self at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.

Senior Digital Sales Executive - French Speaking
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is currently seeking a highly driven Senior Account Exec  to join our expanding EMEA Digital Sales Organisation. The candidate will have a demonstrable track record in new business pipeline generation and existing customer account management within an Enterprise capacity.
What you get to do in this role:

• Manage sales opportunities and business relationships with influential contacts within Mid-Market and Commercial Accounts.
• Consistently meet or overachieve Monthly, Quarterly and Annual sales objectives.
• Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
• Drive the sales process in order to win new ACV business in less than 90 days
• Partner closely with Solution Consulting, Customer Advocacy and Marketing to ensure our success for our Customers.
• Provide timely and accurate information to management such as forecasting, territory plans, business objectives etc.
• Utilize and leverage internal technology to manage leads
• Effective Data Management through internal and external sources such as CRM, social media, search engines and press

Basic Qualifications:

• 2+ years of experience in a quota-carrying direct sales role
• Experience in selling enterprise class solutions
• Experience selling SaaS solutions, CRM platforms, or software platform solutions
• Fluent French and English

Preferred Qualifications:

• A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity
• A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles
• Sales force automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
• Presentation skills via web based tools will be a distinct advantage Excellent listening, verbal and written skills
• Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues
• Persistent and dependable, especially with deliverables and deadlines Able to adapt to a constantly changing environment. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.