location_0_addressRegionName

location_0_addressCountryName

OFFSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Support Representative

You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, and AdSense.

KBSkills

ACTIVE

https://www.youtube.com/watch?v=zhUgaKb0s5A

https://www.youtube.com/watch?v=n_Cn8eFo7u8

https://www.youtube.com/watch?v=-XRLl9LEZ7c

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.<br/></li><li>2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.</li><li>Ability to work non-standard, on-call rotation weekend and holiday hours.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Experience in content policy, anti-abuse and reviewing online content.</li><li>Experience working with international issues across multiple geographies, including freedom of expression, child safety or online controversial content.</li><li>Experience with spreadsheets, databases SQL and data analysis.</li><li>Ability to communicate in English and Hindi fluently to support client relationship management in this region.</li><li>Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.<br/><br/></li></ul><div><h2>About the job</h2><p>Google's brand is only as strong as our users' trust--and their steadfast belief that our guiding principles are what's best for them. Our Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, and AdSense. On this team, you're a big-picture thinker and strategic leader. You understand the user's point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us show that quality on the Internet trumps all.<br/><br/>As a Trust and Safety Associate you defend the integrity of Google, its users, and partners worldwide by defining and communicating product policies, fighting spam, fraud, and abuse across Google products. You are proactive, motivated, organized, responsible, innovative--and able to work well in a fast-paced, global, cross-functional, and team-oriented environment while demonstrating technical know-how, effective communication and getting things done.</p><p>At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.</p></div><div><h2>Responsibilities</h2><ul><li>Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.<br/></li><li>Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.<br/></li><li>Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.<br/></li><li>Use Google’s big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.<br/></li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

<p>Since our founding in 1998, <strong>Google</strong> has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.<br><br>It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.<br><br>So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.</p>

Google

Policy Escalations Specialist, YouTube Trust and Safety

AdSense

Big Data

Business Solutions

Business Support

Communication Skills

Cross-Functional

Customer Relationship Management (CRM)

Customer Support/Service

Data Analysis

Detail Oriented

English Language

Equal Employment Opportunity (EEO)

Google Search Engine

Hindi Language

Internet Security

Leading Edge Technology

Market Trend Analysis

Metrics

Microsoft FAST

On Call

Organizational Skills

Parental Controls

Performance Management

Performance Tuning/Optimization

Problem Solving Skills

Process Improvement

Project/Program Management

SQL (Structured Query Language)

Spreadsheets

Strategic Analysis

Team Player

Technical Sales

Trend Analysis

YouTube

monster

Manager

Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>4 years of experience in policy writing to translate information into clear, concise, and guidelines.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Experience in leading end-to-end design and implementation of enforcement and operations for new and existing product launches on YouTube.</li><li>Experience with metrics/Key Performance Indicator (KPIs) management of enforcement and operations across product portfolios.</li><li>Ability to design and drive to completion projects that result in significant workflow/process improvements.</li></ul><div><h2>About the job</h2><p>Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.</p><p>At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.</p></div><div><h2>Responsibilities</h2><ul><li>Lead enforcement and operations management for YouTube livestream, new products and YouTube’s cross policy workflows.</li><li>Manage escalations with fast turn-around time to define the best plan and provide timely updates to executives.</li><li>Partner with teams across Product, Business Analysts, Vendor Operations and Engineering to solve complex problems and drive innovations.</li><li>Define and measure performance metrics to assess the business impact of process improvements.</li><li>Review graphic, controversial and offensive video content in-line with YouTube’s community guidelines.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

Policy Enforcement Manager, YouTube Livestream and New Products

Business Analysis

Business impact analysis (BIA)

Construction Safety

Leadership

Legal

Malware

Operational Audit

Operations Management

Performance Metrics

Policy Development

Product/Service Launch

Risk Management

Time Management

Vendor/Supplier Evaluation

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