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132Jobs Found

132 Jobs Found 

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Customer Experience Project Manager

Allen Recruitment Consulting

Dublin, Dublin
3 days ago
Dublin, Dublin
€41.412k - €66.56k Per Year
3 days ago
€41.412k - €66.56k Per Year

Customer Experience Project Manager
Based in the heart of Dublin's Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.
They require a Customer Experience Manager with 1+ years customer experience project management within a multinational to join them, initially on an 11-month.
As a Customer Experience Project Manager, you will work with team members to scope project work, create impactful deliverables for sales and stakeholders, measure impacts of projects and help to ensure projects stay on track.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
Job Reference:BBBH 19142
What will a Customer Experience Project Manager do?
  • Partner with team members on business-related programs, managing project work streams to improve CX for Customers, which include:
  • Interviewing staff and summarizing feedback and insights
  • Journey mapping to identify pain points
  • Delivering project status reports, and crafting resources to educate and inspire sales teams to focus on Customer success, monitor usage and impact to project related goals
  • Execute 2021 Customer Centric selling contest strategy by:
  • Managing day to day operations of contest administration and liaising with contest stakeholders
  • Designing and managing contest tracking and monitoring contest status
  • Drafting contest communications
  • Manage content and usage reporting for EMEA Customer Experience website

What does the Ideal Candidate look like?
  • 1+ years customer experience project management within a multinational

Benefits?
  • 25 days paid holidays plus bank holidays
  • Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym
  • Tax Saver Travel tickets
  • Bike to work scheme
  • Employee referral scheme

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!
OR
Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com
Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040
A
A

Customer Experience Project Manager

Allen Recruitment Consulting

Dublin, Dublin
3 days ago
Dublin, Dublin
€41.412k - €66.56k Per Year
3 days ago
€41.412k - €66.56k Per Year

Customer Experience Project Manager
Based in the heart of Dublin's Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.
They require a Customer Experience Manager with 1+ years customer experience project management within a multinational to join them, initially on an 11-month.
As a Customer Experience Project Manager, you will work with team members to scope project work, create impactful deliverables for sales and stakeholders, measure impacts of projects and help to ensure projects stay on track.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
Job Reference:BBBH 19142
What will a Customer Experience Project Manager do?
  • Partner with team members on business-related programs, managing project work streams to improve CX for Customers, which include:
  • Interviewing staff and summarizing feedback and insights
  • Journey mapping to identify pain points
  • Delivering project status reports, and crafting resources to educate and inspire sales teams to focus on Customer success, monitor usage and impact to project related goals
  • Execute 2021 Customer Centric selling contest strategy by:
  • Managing day to day operations of contest administration and liaising with contest stakeholders
  • Designing and managing contest tracking and monitoring contest status
  • Drafting contest communications
  • Manage content and usage reporting for EMEA Customer Experience website

What does the Ideal Candidate look like?
  • 1+ years customer experience project management within a multinational

Benefits?
  • 25 days paid holidays plus bank holidays
  • Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym
  • Tax Saver Travel tickets
  • Bike to work scheme
  • Employee referral scheme

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!
OR
Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com
Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040
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Level 4 IT Engineer / TAM (Permanent)

Ergo

Dublin
1 day ago
Dublin
1 day ago

Overview:

Ergo are seeking a Level 4 IT Engineer for a permanent role based in their newly refurbished offices. Working as a Senior technical point of escalation you will work with some of Ireland’s top companies in a challenging and rewarding role.

You will join an existing high-performance team to plan, debug, and oversee ongoing operations of business-critical applications whilst also getting involved in project work. You will get your hands dirty troubleshooting application, network, database, and architectural challenges using a suite of MS tools as well as your existing knowledge and toolkits.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

In addition to an exciting technology stack and great environment we offer training incentives and bonuses that reward self-starters who want to develop their skills and careers.

Key Responsibilities:

  • Act as senior point of escalation on IT infrastructure including Windows Server Administration, Network support and implementation (including Firewalls), virtualization of servers, backups & storage and end-user support.
  • Plan and implement IT infrastructure projects.
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination within Ergo and Customers Technical team.
  • Technical lead for all Managed Service accounts.
  • Installing, configuring and troubleshooting of IT related software and hardware.
  • Provide extended onsite support to varied customers, as and when required.
  • Work with SDM on monthly incident analysis, technical problem identification and driving implementation of corrective actions.
  • Provide reports to customers and service management team on high profile incidents.
  • Key participant in incident management escalation process.
  • Assist with the definition and preparation of service level KPI’s and reporting.

Desired Skills & Experience:

  • 5+ years experience in a similar role (IT Engineer, Systems Administrator, Technical Account Manager)
  • Windows Server (Active Directory, MS Exchange, O365)
  • VMware/ Citrix
  • Network monitoring and troubleshooting including Firewalls
  • MS Systems Centre - SCCM / SCOM
  • Professional certifications an advantage
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Azure Specialists (DevOps) - Permanent

Ergo

Dublin
2 days ago
Dublin
2 days ago

Overview:

Ergo are seeking a number of experienced and certified Azure Specialists with strong DevOps skills for permanent positions in Dublin. The successful Azure Specialists will support Ergo Azure services and clients within traditional technical on-prem and hosted architecture.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

In addition to an exciting technology stack and great environment we offer training incentives and bonuses that reward self-starters who want to develop their skills and careers.

Key Role Responsibilities:

  • Overall administration and management of growing hybrid and pure cloud solutions.
  • Monitor and resolve Local & Azure backups & Azure Site Recovery replication.
  • Mobile Device Management – InTune policy management of Phones and Laptops.
  • Troubleshoot various Office 365 issues including connectivity and mobility.
  • Azure migration from On-Prem/Cloud to Azure Platform, Microsoft SQL, Microsoft System Center.
  • Build, deploy and support technologies for an Azure platform.
  • Automation of Azure infrastructure.
  • Support Azure Architecture (IaaS & PaaS)
  • ARM and PowerShell Scripting using a GIT repository.
  • Azure tenancy and subscription management.
  • Creation of auto-remediate scripting for cloud resources.
  • Demonstrate optimization techniques and strategy within enterprise level organizations.
  • Creation of YAML pipelines with Azure DevOps.
  • Creation and enforcement of security policies to CIS standards.

Desired Skills for this role:

  • 5+ years experience in a similar role – Cloud Engineer, IT Administrator, Systems Engineer.
  • Scripting (PowerShell, Azure CLI)
  • A strong understanding of the Azure & Office 365 ecosystem.
  • Knowledge of ARM Templates / JSON.
  • Azure data protection and security architecture/features.
  • Azure Administrator certification (e.g. AZ-104, AZ-400; AZ-303; AZ-304) is required.
  • Disaster Recovery / High Availability technologies.
  • MS Systems Center – SCCM / SCOM.
  • Azure DevOps.
  • Containerization technology.
  • Azure Active Directory.
  • Azure server-less architecture.
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Temporary Medical PA - South Dublin

Osborne

dublin, Dublin
1 day ago
dublin, Dublin
€30k - €40k Per Year
1 day ago
€30k - €40k Per Year

We are currently looking to recruit an experienced PA/ Team Administrator for a busy medical clinic in Dublin 4. This is a temporary position based on site in a busy medical clinic.

This role is a mix of administration and PA responsibilities. You will be supporting the clinic director with administration, meeting management, minutes of meetings, reporting and project administration. You will be part of a large administration team and you will be supporting other teams with duties including reception, secretarial support and patient management.  

This role will require someone who is proactive and happy to work with a varied workload. You will be need to have previous experience in medical administration and will be responsible for accurately recording the minutes of the meetings attended and following up on the administration tasks and actions.

This is a temporary position and will need at least 6 months’ commitment from the successful candidate

Salary €30,000 - €40,000 DOE

Location: Dublin 4 – Based On-site

Start Date: Immediate

Daily duties include:

  • PA Support to Clinic Director
  • Organise and attend meetings, taking minutes and following up on actions
  • Manage email and written correspondence
  • Supporting the secretarial team with typing and patient correspondence
  • Working on administration tasks to daily and weekly deadlines
  • Support the preparation and issuing of office documentation (correspondence, reports, etc)
  • Database Management
  • Maintain confidentiality of documentation and records
  • Organise and attend meetings as required.
  • Carry out ad hoc administrative tasks including typing and chart reporting


To be considered for this role you must be able to demonstrate the following:

  • 5 years’ Medical PA and admin experience
  • Minute taking experience
  • Excellent Attention to detail on written documentation
  • Positive attitude and self-motivated
  • Excellent communication skills both verbal and written
  • Ability to work on their own and also within a team


For more information please apply through the link provided for the attention of Joanne Murray or call Osborne Recruitment on 01 6384400

For more information on all of our current jobs visit www.osborne.ie
Please Submit CV in Word Format

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MSSQL Database Administrator

Webrecruit Ireland

Dublin, Dublin
24 days ago
Dublin, Dublin
€75k - €75k Per Year
24 days ago
€75k - €75k Per Year

MSSQL Database Administrator

Blackrock, Co Dublin

€75,000 Plus Benefits (see below)

 

Our client is a solutions provider for the Software as a Service (SaaS) market, using the internet as a delivery platform to revolutionise the way businesses manage their accounts. They are now looking for an MSSQL Database Administrator to join their team in an initially home based position until COVID-19 restrictions allow a return to our Blackrock office.

 

If you are a proven, certified SQL Server DBA, this is a fantastic opportunity to grow and develop with our client’s organisation and deliver outstanding database solutions.

 

Your Role

 

As an MSSQL Database Administrator, you will be responsible for:

 

- Ensuring high levels of performance, availability, and security of our client’s production database platform on Azure

- Providing level 2 administration/support work to MS SQL databases on our client’s production platform

- Writing SQL scripts to facilitate the diagnosis and resolution of issues in real time

- Constantly managing the database platform according to best practices, providing recommendations and implementing improvements

- Working with Engineering Team on database design and implementing changes as part of the normal software development process

- Analysing SQL Level Performance and providing recommendations

- Co-ordinating team resources to effectively manage projects, incidents and problems

- Mentoring/leading other team members

- Managing disaster recovery, backup and restore processes for SQL Server on Azure platform

- Learning and adopting the latest technologies and tools and making recommendations

- Managing and monitoring SQL jobs and SSIS packages

 

About You

 

To be considered as an MSSQL Database Administrator, you will need:

 

- At least five years’ verifiable track record as a SQL Server DBA including performance monitoring and performance tuning of existing databases and database backups

- Expert knowledge of MS SQL Server, T-SQL and experience with running SQL Server on Microsoft Azure Managed Instance

- Experience with database migration projects (e.g. version upgrades) and data centre migration

projects

- Experience with database design and working with a software engineering team implementing

changes

- Experience with disaster recovery solutions.

- Knowledge and experience of building and supporting SSIS packages

- Experience of leading and/or mentoring other team members

- MSSQL certifications

- A degree in a relevant IT related discipline

 

Fluent English is required for the role.

 

You must have access to right to work documents and/or an EU Passport or Stamp 4 visa.

 

You must be able to attend physical office location in Blackrock Dublin (post Covid).

 

Experience in working with source control and continuous delivery would be beneficial to your application. Experience in Microsoft data tools and database solutions would also be advantageous, as would previous experience with Azure Monitoring.

 

Other organisations may call this role SQL DBA, Database Administrator, Database Developer, SQL Server Engineer, MS SQL Server DBA, or SQL Database Administrator.

 

But what’s in it for you?

 

- A friendly and supportive culture

- Ongoing subsidised professional development

- Company pension

- Access to Employee Share Ownership Scheme

- Flexibility in terms of working from home

- Taxsaver Public Transport Travel Scheme

 

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

 

To apply for the role of MSSQL Database Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

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Cost Engineer

Headcount Solutions

Dublin, Dublin
24 days ago
Dublin, Dublin
24 days ago

Headcount Solutions is seeking a Cost Engineer for an initial 12 months contract at our client’s biotechnology facility in Dublin.

The position would suit an individual who is used to placing and reviewing purchase orders and invoices, directly contacting vendors and clients on a regular basis.

The Cost Engineer will be part of the capital project team, managing the portfolio for “procure to pay” activities for the lifecycle of all vendor and material purchase orders.

Responsibilities include:

  • Raising project related requisitions using the company’s buying tool (eFinity / Ariba)
  • Dealing with PO queries from vendors / contractors
  • Processing payments and first touch approval of invoices through SAP
  • Auditing invoices against initial PO / Contract to confirm to project manager and project controls lead that milestones have been met and that invoice can be paid
  • Solving payment issues within the company
  • Dealing with invoice queries from vendors / contractors
  • Vendor Account Maintenance
  • Contingent Workers and Headcount Plan
  • Supporting PMs with budget and invoice related queries, running SAP reports
  • Project Maintenance – WBS setup, changes, close out of POs, budget issues
  • Assisting internal customers with purchase of Assets and providing training on efinity process
  • Document management administration

Requirements:

  • A prior knowledge of SAP would be beneficial but is not mandatory (training will be provided).
  • An understanding of working within a capital project & construction environment is desired though this experience does not have to be on the client side (i.e. applicants welcome from client, consultant or contractor background)

 

For further information please contact Mick or forward details in confidence to jobs@headcount.ie

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Project Manager - Transformation

Expleo

Dublin
10 days ago
Dublin
10 days ago

You will direct and manage the full project life cycle, setting standards for assignments and applications. You will be responsible for the delivery of the defined work packages to the client and providing effective management to teams and giving guidance to others and key business users. 


  • Develop strategies and direct teams ensuring that project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off. Proactively aim to achieve personal and team utilisation targets.
  • Take full responsibility for the definition, approach, facilitation and satisfactory completion of medium scale projects with diverse scope. Facilitate scoping and business priority setting for complex changes, engaging senior stakeholders as required.
  • Scope of responsibility includes any and all phases of the project life cycle as well as project team management and possible budget administration.
  • Track resources and assure deliverables are met, negotiates effectively for key resources, and screens and selects team members.
  • Take responsibility for understanding client requirements seeking to fully address client needs, identifying, evaluating and recommending options, plus the establishment of a base-line on which delivery of a solution can commence.
  • Demonstrate use of a structured iterative methodologies, manages scope changes and communicates the impacts, and secures approval when needed.
  • Ensure that realistic project plans are maintained, ensuring regular and accurate communication to stakeholders, consistent with the methods in use.
  • Develop project plans using standard project management tools, e.g. MS Project or Project Workbench.
  • Use metrics and project plans to assess the success of the project and make necessary changes. 
  • Analyse relationships between apparently independent problems and issues. Probe and initiates research to identify critical problems. Review and cross-review reports.
  • Lead knowledge transfer and project post-mortem for lessons learned and improving best practices.
  • Identifies, quantifies and manages issues impacting delivery of projects. Establish clear goals and priorities needed to assess performance.
  • Meet on-time and on-budget project goals and participates in the identification of and planning for future resource needs.

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience

Desirable

  • Additional course or certification in Business Consulting
  • Certified functional consultant in any one specific domain

  • Excellent client-facing skills
  • People management skills - introducing and building ways in which people can learn from each other, encouraging mentoring and the transfer of knowledge by designing and delivering learning interventions
  • Team work and emotional intelligence
  • Good self-management – continuous performance is both an objective and a mind-set
  • Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
  • High value on openness and transparency

  • Experience and knowledge in project management methodologies and has awareness of new and emerging technologies and developments
  • Has good applications/technology knowledge, building on specialist domain knowledge. Has practical experience of and is proficient with project management tools and frameworks required to deliver.
  • Strong understanding of the project management lifecycle and experience with all stages of the product development lifecycle (concept to launch)
  • Experience in applying problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems
  • Experience in providing technical guidance to enable others and solving technical queries from junior colleagues
  • Highly proficient in MS Excel, PowerPoint and Word
  • Knowledge of client/server architecture, object oriented design/development and package implementation
  • Extensive experience using project management tools, tracking plans and actual statistics from inception through to implementation

  • Collaborative working environment – we stand shoulder to shoulder with our clients and ours peers through good times and challenges
  • We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
  • Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
  • Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
  • Always working as one team, our people are not afraid to think big and challenge the status quo


“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

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Project Manager - Transfer Agency

Expleo

Dublin
30+ days ago
Dublin
30+ days ago

In this role you will manage the full project life cycle, setting standards for assignments and applications. Responsible for the delivery of the defined work packages to the client and providing effective management to teams and giving guidance to others and key business users. Provides management for the project and the team in planning, budget, oversight and documentation of all aspects of the project, whilst meeting on-time and on-budget project goals.


  • Develops strategies and directs teams ensuring that project deliverables are completed within agreed cost, timescale and resource budgets, and are signed off.
  • Facilitates scoping and business priority setting for complex changes, engaging senior stakeholders as required.
  • Scope of responsibility includes any and all phases of the project life cycle as well as project team management and possible budget administration.
  • Tracks resources and assures deliverables are met, negotiates effectively for key resources, and screens and selects team members.
  • Takes responsibility for understanding client requirements seeking to fully address client needs, identifying, evaluating and recommending options, plus the establishment of a base-line on which delivery of a solution can commence.
  • Demonstrates use of a structured iterative methodologies, manages scope changes and communicates the impacts, and secures approval when needed.
  • Ensures that realistic project plans are maintained, ensuring regular and accurate communication to stakeholders, consistent with the methods in use.
    Uses metrics and project plans to assess the success of the project and makes necessary changes.
  • Reports project progress to project sponsors and management.
    Leads knowledge transfer and project post-mortem for lessons learned and improving best practices.
  • Identifies, quantifies and manages issues impacting delivery of projects.

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experienceManagement qualification or equivalent years of experience
  • Knowledge of MS SharePoint
  • Knowledge of financial processes
  • One or more industry certification e.g. Prince 2, PMP etc.

 


  • Experience of introducing new concepts or strategies that significantly improve or revise the way business is done through to implementation.
  • Strong theoretical knowledge in project management methodologies, applying standards and specialist project management expertise to deliver whilst providing effective management to teams.
  • Experience and track record of successful project delivery utilising multiple project management methodologies, frameworks, tools and techniques.
  • Extensive application/technology and domain knowledge and has recognised expertise in project management including participating in the identification of and planning for future resource needs.
  • Extensive experience with all stages of the product development lifecycle (concept to launch).
  • Knowledge of client/server architecture, object-oriented design/development and package implementation.
  • Strong knowledge of new and emerging technologies based on own area of expertise.
  • Experience in managing the change control procedure.
  • Can recommend and advocate substantive process enhancements and assess both internal and external implications.
  • Experience in diagnosing problems using formal problem-solving tools and techniques from multiple angles and probing underlying issues to generate multiple potential solutions.
  • Experience in advising clients and clearly communicating the benefits of implementing specific solutions and identifying areas to add value.
  • Experience in detailed use of project planning, tools, and milestones appropriate for the size and scale of the project.
  • A proven record in collaborating with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.

  • Mininum 3 years experience in Insurance Industry project delivery
  • Experience with regulatory projects 

  • Collaborative working environment – we stand shoulder to shoulder with our clients and ours peers through good times and challenges
  • We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
  • Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
  • Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
  • Always working as one team, our people are not afraid to think big and challenge the status quo


“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

 

 #LI-TJ1

 

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Design Project Manager

IPS – Integrated Project Services, Inc.

Dublin 12
30+ days ago
Dublin 12
30+ days ago

IPS is hiring! We are looking for a talented Design Project Manager to join our industry leading Engineering Design – Project Management team at our EMEA office located in Dublin 12, Ireland. 

 

The Design Project Manager provides leadership on assigned projects and acts to achieve financial, schedule and client relationship objectives. The Design Project Manager plans and organizes all engineering functions specific to the project, coordinates client interaction between the project team and client, provides guidance on recommended manpower and technical resource loading.  The Design Project Manager will strive to improve and increase client relationships.

 

The successful candidate MUST have a strong Design discipline background along with experience running engineering/design projects in the Pharmaceutical, Biotech, or Nutraceutical industries. 

 

Job Duties and Responsibilities

  • Project Size – All.

  • Holds primary responsibility for achievement of scope, cost, schedule and quality objectives on assigned projects.

  • Ensures achievement of corporate goals for assigned design projects.

  • Attends pre-bid meetings with clients and prepares proposals in conjunction with department heads, directors and other key individuals.

  • Actively assists in Design budget and schedule development.

  • Manages client interaction on assigned projects and promotes positive relationships.

  • Identifies risks to project and corporation and works with Project Executives and Director of Operations to mitigate risks.

  • Responsible for project scope control and development/communication of all scope adjustment notifications (SAN) to the client.

  • Coordinates with project discipline leads to determine scope, complexity and planning and scheduling requirements of the projects.

  • Develops and maintains meeting minutes and Action Items/Needs List for each project.

  • Develops and Maintains Project Execution Plan.

  • Prepares internal monthly financial/schedule reports for the Director of Operations for each project.

  • Prepares monthly financial/schedule reports for the Client as requested by the client.

  • Enhances and facilitates project team communication and coordination.

  • Responsible for management of all sub-consultants on the project.

  • Must have the ability to run multiple simultaneous projects.

  • Maintains personal competency in relevant professional areas.

  • Develops and maintains long-term industry relationships including client relationship and account development. 

  • Assists in identifying, and developing innovative methods for improving project management processes and techniques against current SOPs.

  • Strives for continuous improvement in all internal processes.

  • Work with Project Management Organisation to ensure all internal project management procedures are followed. 
  • Other duties as assigned.


  • A minimum of 8 years industry experience in Project Management.

  • MUST have a strong Architectural Design or Engineering discipline background along with experience running engineering/design projects in the Pharmaceutical, Biotech or Nutraceutical industries.
  • Project Management Institute – PMP certification preferred.

  • Bachelor’s degree in engineering, architecture or planning.

  • Progressive ability, capacity, and aptitude in administration to plan, organize, supervise and coordinate technical work and to obtain cooperation from others.

  • High level of scheduling skills.

  • Strong written and verbal communication skills.

  • Demonstrated project management experience.

  • Analytical thinking, structured problem solving skills, excellent communications skills, team building and strong work ethic. Must be able to build report with project staff.

  • Skilled in the use of IT tools, including spreadsheets, word processing, planning and scheduling software.

  • Understanding of Earned Value and other project controls methods.

  • Promotes Safety and adheres to IPS and client Safety policies.


About Us

 

IPS-Integrated Project Services is a global leader in developing innovative and cost effective solutions for the engineering, construction, commissioning and qualification of complex pharmaceutical and biotech research and manufacturing facilities. With technical expertise spanning R&D to pilot-scale to large-scale production, our team specializes in the technology, trends and regulatory environment to successfully deliver capital projects and improve operations. For over thirty years, we have applied unique LEAN methodologies throughout the project life cycle, continually finding ways to do things better and more efficiently, delivering higher quality and controlling costs. Headquartered in Blue Bell, PA, IPS is a multi-national company with over 1,350 professionals worldwide and offices in California, Kansas, Maryland, Massachusetts, New Jersey, North Carolina, Pennsylvania, Brazil, Canada, China, Germany,  Ireland, Singapore, Switzerland, UK and four locations in India. Visit our website at www.ipsdb.com.

 

Specialties

 

Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV and Staffing Services.

 

IPS is an equal opportunity, affirmative action employer of protected veterans (M/F/D/V).

 

Attention Search Firms / Third Party Recruiters:  IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via-email, the Internet or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means.

Salary

€41.412k - €66.56k Per Year

Job Type

Contractor, Full Time

Posted

3 days ago

Description


Customer Experience Project Manager
Based in the heart of Dublin's Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.

They require a Customer Experience Manager with 1+ years customer experience project management within a multinational to join them, initially on an 11-month.

As a Customer Experience Project Manager, you will work with team members to scope project work, create impactful deliverables for sales and stakeholders, measure impacts of projects and help to ensure projects stay on track.

Our client is currently conducting all interviews online and are onboarding all new workers remotely.

Job Reference:BBBH 19142

What will a Customer Experience Project Manager do?
  • Partner with team members on business-related programs, managing project work streams to improve CX for Customers, which include:
  • Interviewing staff and summarizing feedback and insights
  • Journey mapping to identify pain points
  • Delivering project status reports, and crafting resources to educate and inspire sales teams to focus on Customer success, monitor usage and impact to project related goals
  • Execute 2021 Customer Centric selling contest strategy by:
  • Managing day to day operations of contest administration and liaising with contest stakeholders
  • Designing and managing contest tracking and monitoring contest status
  • Drafting contest communications
  • Manage content and usage reporting for EMEA Customer Experience website

What does the Ideal Candidate look like?
  • 1+ years customer experience project management within a multinational

Benefits?
  • 25 days paid holidays plus bank holidays
  • Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym
  • Tax Saver Travel tickets
  • Bike to work scheme
  • Employee referral scheme

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn't fully fit your criteria, not to worry - we have many similar roles advertised on our website - www.allenrec.com

Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +353 1 6694040