Administrator – Financial Services

Sandyford, Co. Dublin (currently home based due to COVID-19)

Are you a customer service or administration professional with an outstanding eye for detail? Want to develop your career, grow and progress within the financial services industry? If so, read on.

The Company

Our client is one of the leading insurance premium finance companies in the UK and Ireland. Since 1988, they have helped businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front.

They’re looking for an Administrator to join their team on a full-time basis. Internally, this role is known as Operational Specialist.

While their offices are based in Sandyford, our client is currently operating on a work from home basis.

The Benefits

- Salary of €22,000 - €24,000 per annum DOE

- Pension

- 25 days’ holiday

- Competitive benefits package

This is the perfect opportunity in which to build on your existing experience and gain specialist knowledge of the financial service industry.

Our client’s working environment is fast-paced and exciting and their teams are filled with dedicated experts who are pushing the company’s solutions and market share to the next level. You’ll be joining this incredible band of talented individuals and build a rewarding career that you can be proud of.

So, if you are looking to join a growing market leader where there are real prospects for over-achievers and a host of great rewards, this is the role you’ve been waiting for. 

The Role

As an Administrator, you’ll provide administrative and operational support to the Administration Manager and Team regarding our client’s personal and commercial business activity.

Both personal and commercial activity will involve supporting customers and brokers with their paperwork and system usage. It will also include day-to-day queries on finance agreements and carrying out AML and Affordability checks.

Working under the guidance of the Administration Supervisor, you will:

- Respond to telephone queries from brokers and customers

- Ensure that all paperwork is correct and carry out checks

- Carry out AML and AOA checks on agreements

- Open, distribute and log the post

- Help to answer email queries

About You

To be considered as an Administrator, you’ll need:

- At least two years’ administration and/or customer service experience

- Excellent attention to detail

- The ability to work well under pressure and effectively prioritise tasks

- Proven customer service and/or support skills, including dealing with difficult or demanding customers

Other companies may call this role Financial Services Administrator, Financial Services Co-ordinator, Customer Care Advisor, Client Advisor, Client Services Advisor, Customer Service Administrator, Complaints Handler, or Customer Support Advisor.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

• Supervise the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
• Lead team comprised of work from home and onsite staff
• Conduct quality control review of travel authorization documents and monitor calls to ensure quality standards are achieved
• Perform tasks to assure project and program service level requirements and goals are met
• Assume leadership responsibility for departmental tasks and contact center activities as required
• Participate in meetings and recommend changes to policies and procedures
• Support and enforce contact center expectations and company policies and procedures
• Assist with escalated issues or cases as needed, must be able to take over calls as necessary and provide support to call center agents.
• Assist with escalated issues or cases as needed
• Evaluate employee key performance indicators and identify training needs and development opportunities
• Develop work schedules and assign duties to direct report personnel to ensure efficiency
• Discuss job performance concerns with employees to identify causes and issues and works closely with the Human Resources department on resolving problems
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work
• Evaluate employees' job performance and recommend appropriate personnel action
• Participate in program special projects as required.
• Travel to contact center locations and customer sites may be required.
• Required to work holidays, weekends and /or weekends to meet training needs.
• Required to work a number of shifts, including 3rd shift that could change weekly to meet the needs of the training program.
• Perform other duties as assigned by leadership

• Associates Degree or equivalent combination of education, technical training or work experience
• Minimum two (2) years of related experience
• Bilingual English/Spanish a plus
• Strong leadership skills

• Experience in a quality assurance and training role, in a contact center environment
• Ability to conduct and manage project reviews and communicate process improvement recommendations
• Proficient in the use of Microsoft Office products
• Excellent organizational, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently

• Must be able to work from home and comply with remote working policies and requirements
• Must be able to work alternate schedules.
• Project Hours of Operation are Monday to Sunday 24/7 operations

• Must be able to remain in a stationary position for an extended period of time
• Able to occasionally lift, carry, or otherwise move items weighing up to 25 pounds
• Work is constantly performed in an office environment

• Citrix 
• Client Endpoints
• Office 365
• Microsoft Exchange
• Outlook
• Teams
• SharePoint
• OneNote
• OneDrive

• Managing the service and resources. 
• Knowledge Transfer and training. 
• Deciding how to approach tasks and develop a plan to accomplish them. 
• Distributing information to team members and stakeholders. 
• Keeping track of and structuring various tasks and documents. 
• Determining the goals that members will work toward. 
• Regular reporting to management. 
• Monitoring and reviewing vendor resource performance 
• Monitoring and reviewing resource outputs and deliverables 
• Acting as a single point of contact to the client regarding the above

We are recruiting for our client based in Dublin city for an exciting Office Manager role.  This will be a busy varied role and we are looking for someone with senior administration experience, who shows initiative, and is looking to progress in their career.

You will be working with a close-knit, friendly team. You will be based remotely initially, and be responsible for answering the phone, organizing meetings, manage deliveries and be the main contact for suppliers and day to day running of office. When you are back in the office you will also be required to meet and greet clients.

• Salary DOE
• Excellent central location – beside Luas, Bus and close to train lines
• Permanent position

Key Responsibilities:

• Running office and insurance administration departments
• Answering phone and email
• Meet and greet clients
• Scheduling regular meetings
• Coordinating spreadsheets
• Act as point of contact for all providers and suppliers
• Monitor and replenish office stationary
• Looking after I.T issues as they arise
• Issuing reminders to clients

Requirements:

• Excellent Communication and Interpersonal skills
• Excellent attention to detail
• Proven organisation and time management skills
• Experience with Microsoft Office Software
• 2+ years’ experience in a similar role

For more information please apply through the link provided for the attention of Naomi McGrath

If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided

Please submit your updated CV in Word Format

• Lead and drive performance of onsite technicians, contractors and vendors in line with Health, Safety/ Quality and Environmental policies/procedures ensuring all legislation/statutory requirements are met
• Manage all PPM and Reactive works that may impact on the business and liaising with the business to ensure the PPM can be completed
• Ensure Service Inspections and Statutory Inspections are carried out in detail, documented, and executed in a timely and efficient manner and any anomalies/issues are actioned promptly
• Co-ordinate all contractors that attend site and ensure all the relevant documentation is in place prior to the work commencing
• Assist in managing facilities budget, managing variances, promoting, and delivering the aims of the company to meet or exceed the quality levels and customer support
• Ensures the smooth running of the site adhering to Site Service Level Agreement
• Suggest and implement improvements and innovations in service delivery
• Manage the effective sourcing and utilisation of materials and subcontractors
• Take on ad-hoc projects from time to time as deemed necessary by your manager

• Engineering qualification or trade qualification equivalent
• 5 years' experience in Facilities and/or Support Services Management
• Previous experience of operating in a multi-temperature site, preferably within an FMCG environment
• Site Management and Project Management experience, managing suppliers and contractors
• Experience of industrial planned preventative and reactive maintenance so that operational continuity is maintained
• Strong understanding of all legislative and technical arenas associated with a complex multi temperature distribution centre
• A full clean driving licence is essential for this role
• Financial, budgetary, and problem-solving skills and experience
• Proven experience as a supportive people manager and efficient communication skills
• Must possess a dynamic approach to achieving continuous improvement with proven ability in implementing change management programmes
• Must be decisive, self-motivated, and able to motivate others
• Customer Service and problem-solving focus with a Customer focus management style

• The successful candidate will be highly motivated, organised and agile individual seeking an exciting and rewarding career opportunity
• They will have significant experience in a similar logistics/storage fast paced business and understand the dynamics that come with managing a multi-temperature facility

• Data entry on Surf Accounts
• Performing bank / creditor reconciliations
• Assisting with preparation of VAT returns
• General office administration duties
• Participate in the training

• A Bookkeeping experience and ideally be AITI part-qualified (desirable though not essential)
• Experience producing P&Ls from basic records
• Ability to perform bank and creditors reconciliations etc.
• A proficiency in Microsoft Office Suite, particularly in Excel and Word
• Strong interpersonal and communication skills
• Excellent attention to detail
• Proactive in their approach to work

Office Manager

Our client is seeking an office and operations manager to join their team based in Dublin City Centre, role will be onboarded remotely for time being.
Candidates will ideally come from a project management background and must have strong senior administrative experience.

Responsibilities:
• Project support – Managing events and running large training projects.
• Diary management and travel arrangements.
• Management of property, liaising with multiple stakeholders.
• Finance Administration, invoicing, credit notes, expenses, Bank reconciliations.
• PA support to Senior Management.

Requirements:
• Candidates must have minimum of two years in a senior administrative role.
• Proficient in MS Office, candidates must be tech savvy.
• Strong communication skills.
• Strong organization skills.
• Ideally coming from a project support background.

Please apply now or contact Aisling at Sigmar.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

We are recruiting for our client based in Dublin city for an exciting Office Manager role.  This will be a busy varied role and we are looking for someone with senior administration experience, who shows initiative, and is looking to progress in their career.

You will be working with a close-knit, friendly team. You will be based remotely initially, and be responsible for answering the phone, organizing meetings, manage deliveries and be the main contact for suppliers and day to day running of office. When you are back in the office you will also be required to meet and greet clients.

• Salary DOE
• Excellent central location – beside Luas, Bus and close to train lines
• Permanent position

Key Responsibilities:

• Running office and insurance administration departments
• Answering phone and email
• Meet and greet clients
• Scheduling regular meetings
• Coordinating spreadsheets
• Act as point of contact for all providers and suppliers
• Monitor and replenish office stationary
• Looking after I.T issues as they arise
• Issuing reminders to clients

Requirements:

• Excellent Communication and Interpersonal skills
• Excellent attention to detail
• Proven organisation and time management skills
• Experience with Microsoft Office Software
• 2+ years’ experience in a similar role

For more information please apply through the link provided for the attention of Naomi McGrath

If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided

Please submit your updated CV in Word Format