Overview:

The Service Owner for Ergo’s Azure Services portfolio is responsible for end-to-end service delivery including all Azure service offerings, in particular the value that the service delivers. Drives service maturity and service metrics. The Azure Cloud Services portfolio exists of Professional Services and Managed Services. Collaborate with business stakeholders, technical owner and delivery teams to ensure that the services meet quality, value and financial performance expectations. Furthermore, continuous improvement is a key focus area for this role.

This role is an Individual contributor role reporting into the Head of Product.

You should have a detailed understanding of what skills, tools and processes are required to operate the service and execute the Cloud Services portfolio strategy. You should have a detailed understanding of the current skill sets across the organisation. Collaboration with operational and delivery leaders to ensure that there is a workforce plan in place that eliminates single points of failure and that develops the organization is key.

You understand the utilization of your service from both a cost and value standpoint. Key metrics you are responsible for are as follows: Total Cost of Ownership of the Azure Service portfolio, Cost per use for all relevant versions of the services, Benchmark to industry, Performance to SLAs, Current Risk profile against plan, Time to provision new capability/version of capability, Case metrics, User experience metrics, Commercial performance metrics.

This role is office (or work-from-home as required) based.

Key Responsibilities:

• Represents the Cloud Services portfolio across Ergo.
• Ensures that any changes to the service under their care follows the current change management work practice.
• Leads and/or participates in internal and external service review meetings.
• Is responsible for ensuring that the service entry in the Service Catalogue is accurate and maintained.
• Provides reporting and metrics on performance of service.
• Monitors the performance of the service end-to-end and intervenes when needed.
• Actively looks for areas of improvement.
• Serves as a point of escalation for major incidents.
• Work across the senior leadership team and cross-functional teams demonstrating experience in influencing, negotiating, and collaboration skills.

Education & Skills Required:

• Minimum of 5 years’ experience in a similar role (s), experience in delivery of cloud service offerings as Service Delivery Manager, Service Owner and/or IT Manager.
• Prior experience with any of the following: Subscription models, Consumption models, Managed Services, Infrastructure (e.g. servers, storage, data protection, cloud security), Everything-as-a-Service, Cloud operating models, Hybrid Cloud solutions).
• Knowledge of solutions, tools & technology in the provisioning, cost management, security & compliance, monitoring and incident/service management.
• Prior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services
• ITIL Experience, ITIL 3 or ITIL 4, minimal Foundation level.
• Proven experience in Problem Management, Change Control, Risk Management,
• Think big, start small and move fast, and deliver with consistency.
• You are a skilled communicator - you proactively and positively communicate with cross-functionals teams, execs and customers.
• You have excellent attention to detail.
• Good leadership skills; self-motivated; team player with a can-do attitude.
• You flourish working in a constantly changing, but always- exciting environment.

Overview:

Ergo are seeking a Senior VDI Engineer for a permanent role in our newly refurbished offices in Dublin. In this exciting and challenging role you will join a high-performing team to carry out the implementation of Desktop Architecture. The successful candidate will have strong desktop virtualization skills but can be vendor agnostic (Microsoft / VMWare etc.) with considerable experience in Microsoft 365 stack. Professional certification is an advantage but experience with deploying VDI at scale is an absolute requirement while experience with SCCM / Endpoint Manager, Intune and Autopilot is also required. You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

Key Role Responsibilities:

• Manage and secure Microsoft Windows Server/Clients including Microsoft Group Policy in a virtual / cloud environment and using PowerShell scripting to VDI, windows applications.
• The Systems Engineer will maintain best practice administration of VMware VDI Develop and document migration strategies for desktop computing infrastructure configuration and administration.
• Day to day administration of server platforms servicing the VDI and desktop infrastructure.
• Identify opportunities for VDI services in our clients by actively participating in the assessment, planning, and implementing of solutions including storage, servers, virtualized environments, and data protection.
• Design, deploy, support and troubleshoot large-scale virtual infrastructures.
• Lead projects for large-scale VDI solutions.

Desired Skills for this role:

• 5+ years experience supporting Virtual Desktop Infrastructure
• Windows Server (Active Directory)
• VMware
• Citrix
• Intune
• Autopilot
• Windows 10
• MS Systems Centre (SCCM) / Endpoint Manager
• Professional certifications (VCP / CCA etc.) an advantage

Overview:

The Product Manager (SPM) for Ergo’s Cloud Services portfolio, has end to end responsibility for the performance of the services in this portfolio. The Ergo’s Cloud Services portfolio include consultancy, implementation, migration, application development, support and managed services. Ergo is currently Microsoft’s partner of the year in Ireland, as such many of Ergo’s Cloud Services are based on Azure.

The SPM will be lead the Cloud Services portfolio vision, manage cloud services through the product life cycle (build, launch, retire) and manage existing services. The SPM will collaborate with our internal stakeholders (Sales, Azure Technology practice, Project and Service Delivery, Marketing, Finance and Legal) and external customers to identify relevant and differentiated Cloud Services. The SPM will compile a roadmap and ensure long-term viability and relevance of these services to their customers.

This role is office (or work-from-home as required) based.

Key Responsibilities:

• Build upon the existing success of Ergo’s Cloud Services portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace
• Understand the performance of existing Ergo Cloud Services, and address opportunities for improvement.
• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
• Create a short-, mid- and long-term strategy to drive (managed) services and maximize value delivered to customers
• Collaborate on the development of business case justification and financials to support investments.
• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with the cross-functional core team throughout all phases.
• Contribute to ‘Go to Market’ strategies to ensure successful adoption of new cloud services offering and work closely with sales and clients to foster adoption.
• Responsible for internal training, sales, and development of the portfolio
• Managing resources to make sure schedule is on track.
• The SPM will be responsible for managing the product roadmap, product backlog, timelines, milestones, costs, and determine product pricing strategies.
• Reporting on projects and portfolio.
• Work across the senior leadership team and cross-functional teams demonstrating experience in influencing, negotiating, and collaboration skills.

Desired Qualifications & Skills:

• Build upon the existing success of Ergo’s Cloud Services portfolios and lead the continued strategic development of all Managed/Supporting services, their positioning and role in the marketplace.
• Understand the performance of existing Ergo Cloud Services, and address opportunities for improvement.
• Assess our target market and identify opportunities using market research, segmentation analysis and 1:1 customer interviews.
• Create a short-, mid- and long-term strategy to drive (managed) services and maximize value delivered to customers.
• Collaborate on the development of business case justification and financials to support investments.
• Responsible for the full life-cycle of Cloud products and related Managed/Supporting Services through close partnership with the cross-functional core team throughout all phases.
• Contribute to ‘Go to Market’ strategies to ensure successful adoption of new cloud services offering and work closely with sales and clients to foster adoption.
• Responsible for internal training, sales, and development of the portfolio.
• Managing resources to make sure schedule is on track.
• The SPM will be responsible for managing the product roadmap, product backlog, timelines, milestones, costs, and determine product pricing strategies.
• Reporting on projects and portfolio.
• Work across the senior leadership team and cross-functional teams demonstrating experience in influencing, negotiating, and collaboration skills.

Tomkins is recruiting fully qualified European Patent Attorneys to expand their established patent team. Tomkins offers the chance to join the trusted European IP partner for the world’s biggest technology companies and best-known brands, a firm consistently ranked as no. 1 for patent prosecution in Ireland. 

Our top tier Engineering team are looking for a newly-qualified to 3 years PQE European and/or UK Patent Attorney with an Electronics / Electrical Engineering / Physics degree and solid patent prosecution experience, ideally in private practice. The ideal candidate will have specialised in the telecommunications field and thrive in a high performing yet engaging environment. The role offers a very high proportion of direct client work across various high tech disciplines from both local and international clients. 

Our award-winning Life Sciences team are also expanding and looking for a fully-qualified European Patent Attorney with 3 years+ PQE and a Biotechnology / Microbiology / Immunology / Biochemistry / Genetics background. The ideal candidate will have considerable experience in patent prosecution, opposition and appeal, and will demonstrate a strong drive for business development. The role offers the opportunity to work on an enviable and diverse existing client portfolio from various research institutions, pharmaceutical leaders, and an established network of International associates, while growing/expanding one’s own portfolio. 

Both opportunities are in our head office in Dublin, however, successful candidates may combine remote and office-based work. 

For further information, please contact Ms. Lynn McManus (HR Manager). Applications in writing please with your Curriculum Vitae before Friday, 26  March 2021. 

Think Intellectual Property. Think Tomkins.

Osborne are currently recruiting for an Office Administrator to join a small team based in Dublin 6. This is a temporary position with a view to permanency.
This role will suit an organised and detail orientated individual with strong communication skills. As office administrator you will be responsible for day to day co-ordination of administrative duties in the office. This includes but is not limited to organising mail and post, data entry and dealing with incoming queries.
The successful candidate will have a minimum of 1 years’ experience in a similar role and strong organisational and communicational skills.

Salary and Benefits:

• Excellent DOE
• Central Location near public transport links
• Small but welcoming team

Key Responsibilities:

• Answering phone and recording calls
• Taking card payments over the phone and recording records
• Document management of filing system
• Providing day to day administration support
• Update databases to include managing, entering, processing, and verifying a range of data and information.
• Monitor and maintain specific mailboxes on a regular basis and respond to queries.
• Coordinate, assemble and organise delivery of related mail.

Requirements:

• 1 years+ experience in a similar role
• Excellent attention to detail
• Proven organisation and time management skills
• Excellent interpersonal skills
• IT literate, with Microsoft Outlook, Word, Excel, and PowerPoint skills

All interested candidates should apply through the link provided for the attention of Naomi McGrath at Osborne Recruitment and are welcome to call Naomi on 01 6384400 for more information.
Please submit your CV in Word format

Are you a dynamic, energetic and tech-savvy Office Manager looking for your next job?

Have you got excellent Initiative, Communication and Problem-Solving skills? Have you got a passion for learning?

If so, this Office Manager job might be for you! 

What will you be doing as Office Manager?

• Management of overall business operations - managing maintenance, facilities, repairs, consumables, vendors and third party suppliers
• PA support to CEO and COO - organising travel, scheduling meetings and appointments, diary management and managing correspondence 
• Administrative support to CEO, COO and wider team
• Scheduling support to a team of training consultants - schedule online trainings, webinars, logistics, video meetings, resources and materials
• Managing, maintaining and updating online Learning Management System – updating courses, resources, literature and materials
• Project support - assist with the planning and execution of various projects across the company e.g. system roll-outs, events, process review
• Financial support - invoicing, processing expenses, managing petty cash, online banking and forecasting

What do you need to have to be considered for this role?

• Minimum 3 years' Office Manager or related experience 
• Experience in using CRM and / or LMS systems
• High level of confidence, initiative and follow through
• Must be tech-savvy
• Be passionate about learning and training
• Experience in providing project support across the business

Salary: €35k

If this sounds like your next job, please apply to fjoyce@sigmar.ie and you will be responded to in due course

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

• Data entry on Surf Accounts
• Performing bank / creditor reconciliations
• Assisting with preparation of VAT returns
• General office administration duties
• Participate in the training

• A Bookkeeping experience and ideally be AITI part-qualified (desirable though not essential)
• Experience producing P&Ls from basic records
• Ability to perform bank and creditors reconciliations etc.
• A proficiency in Microsoft Office Suite, particularly in Excel and Word
• Strong interpersonal and communication skills
• Excellent attention to detail
• Proactive in their approach to work

Office Administrator

Our client, a legal firm based in South Dublin, are seeking an office administrator to join their team on a permanent basis. Candidates will ideally have 2 years’ experience working in a similar corporate environment.

Responsibilities
• Mailbox Managements.
• Clerical duties such as filing, archiving, printing and scanning.
• Reception cover.
• Assisting with internal audits.
• Ensuring company is compliant/ monitoring risk assessments.
• Management of CRM system.
• Administrative support across multiple teams.
• Ad-hoc project assistance.

Requirements
• 2 years minimum administrative assistance ideally from legal industry.
• Strong IT skills, proficient in MS Office.
• Strong communication skills.
• Strong organization skills.
• Ability to work within a team environment.

Please apply now!

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.