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Senior Helpdesk Engineer - Hybrid
Ergo Services Ltd
Dublin, Dublin
The successful candidate will join an expanding team in an established MSP providing remote technical support to clients on the Microsoft365 / Azure stack. Systems administration using Office 365 (Exchange Online, SharePoint, Teams) and Azure.
Helpdesk Support Engineer - Dublin 2
Ergo Services Ltd
Dublin City Centre, Dublin
You will be required to adhere to the client's internal service delivery model which includes the following: Use the central ICT Helpdesk system (JitBit Helpdesk) in logging all calls whether made through the site, by email or over the phone. Route all tickets that cannot be resolved by the Resources to their appropriate resolver groups within the ICT Unit or external service provider.