location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Technical Support Manager

The IT Help Desk Manager will lead IT Helpdesk Teams manage first & second level support, vendor relationships and drive innovation. Proven leadership experience in leading IT teams.

KBSkills

ACTIVE

<img height="1" src="https://counter.adcourier.com/ZmVyZ3VzLmtlbm5lZHkuNjk5NDIuNDc5QGZycy5hcGxpdHJhay5jb20.gif" width="1"/> Join a dynamic team in Galway with a leading Irish company. The IT Help Desk Manager will lead IT Helpdesk Teams manage first & second level support, vendor relationships and drive innovation Key Responsibilities: <ul class="css-tu0njr"><li class="css-0">Inspire and lead IT Helpdesk teams</li><li class="css-0">Ensure smooth daily operations and efficient resolutions</li><li class="css-0">Own relationships with outsourced IT service providers</li><li class="css-0">Lead IT fit-out of new store openings</li><li class="css-0">Enhance IT support processes</li></ul> Requirements: <ul class="css-tu0njr"><li class="css-0">Technical expertise in hardware, networks, infrastructure, and applications</li><li class="css-0">Experience with Windows Server, Cloud-based Administration, and Remote Support & Monitoring</li><li class="css-0">Proven leadership experience in leading IT teams</li><li class="css-0">Excellent communication and process-driven skills</li></ul> Contact Fergus at Fkennedy@frsrecruitment on any further queries

FRS Recruitment

IT Helpdesk Manager

1st Level Support

2nd Level Support

Cloud Computing

Communication Skills

Help Desk

IT Service Management (ITSM)

Information Technology & Information Systems

Leadership

Management of Information Systems/Technology (MIS)

Microsoft Windows Server

New Store Openings

Operations

Operations Management

Outsourcing

RMON

Team Lead/Manager

Technical Leadership

Technical Support

Vendor/Supplier Relations

monster

YEAR

Network Administrator

Maintain and optimize critical infrastructure: firewalls, switches, servers (on-prem and cloud), storage, PBX, MDM, backup solutions, and virtualization (Hyper-V, VMware). I am working with a leading Irish MSP in their search for a Network Administrator to join their growing technical support team.

<img height="1" src="https://counter.adcourier.com/am9obi5iZXJnZW4uOTg4OTkuNDc5QGZycy5hcGxpdHJhay5jb20.gif" width="1"/> Urgent Opportunity for a Network Administrator Tipperary, Kilkenny, Waterford I am working with a leading Irish MSP in their search for a Network Administrator to join their growing technical support team. Key Responsibilities: <ul><li>Maintain and optimize critical infrastructure: firewalls, switches, servers (on-prem and cloud), storage, PBX, MDM, backup solutions, and virtualization (Hyper-V, VMware).</li><li>Conduct detailed security reviews across network and server environments, implement MFA, VPN security, patching, and compliance.</li><li>Manage site documentation, update knowledge bases, passwords, and support site maintenance.</li><li>Collaborate with clients and internal teams to recommend and implement system improvements.</li></ul> Skills & Experience: <ul><li>Strong hands-on experience with servers, firewalls, cloud solutions, endpoint security, and backup systems.</li><li>Operational knowledge of modern workplace tools (M365, Intune, Azure).</li><li>Proven ability to work both independently and within a team, with excellent client-facing skills.</li></ul> Preferred Certifications: <ul><li>FortiGate NSE 4 / FCP, Cisco CCNA, Microsoft Azure & Intune expertise.</li><li>Windows Server/Active Directory proficiency, virtualization (Hyper-V, VMware).</li><li>Backup solutions experience (Datto or equivalent).</li></ul> I am dealing with a highly engaged client who is eager to hire for this role. Interview slots available this week and next! Get in touch ASAP for more details!

CCNA - Cisco Certified Network Associate

Cloud Storage

Customer Relations

Document Management

Endpoint Security

Firewalls

Knowledge Base

Manufacturing Data Management

Microsoft Active Directory

Microsoft Hyper-V

Microsoft Windows Azure

Network Administration/Management

PBX (Private Branch eXchange)

Security Patches

VMWare

VPN (Virtual Private Network)

Virtualization

TEMPORARY

CONTRACTOR

Call Center Consultant

Additional requirements: Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred). If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo.

Senior UC and Contact Center Consultant <ul><li>Senior UC, Call Manager and Contact Center services for our enterprise client</li><li>Long-term Day Rate Contract</li><li>Hybrid Dublin</li></ul>   Our client requires an individual with excellent knowledge of modern Call Center & Contact Center systems, with an understanding of environment and integration. Ideally good knowledge of Cisco Unified Communications Manager to deliver application and support services for their National Contact Call Center.      Enterprise Knowledge with:   <ul><li>CUCM - Cisco unified Communications Manager</li><li>UCCX - Unified Contact Center Express</li><li>UCCE - Unified Contact Center Enterprise</li></ul>   Certs: <ul><li>CCNA (Cisco Certified Network Associate)</li><li>Technical Degree - would be nice - Science / computer science / engineering</li></ul>   Additional requirements: <ul><li>Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred).</li><li>Familiarity with contact center environments and Concentrix EVIP applications.</li><li>Technical knowledge of Cisco Unified Communications, Oracle, and .NET based GUI applications. </li><li>ACD, IVR, Call flows</li><li>Business Integration</li><li>Vendor and telco service provider management</li><li>AI</li><li>System update/patching and security</li><li>Functional and technical drafting of tender preparation, with experience in drafting and leading a tender in the EU Journal preferred.</li><li>Ability to work independently and in a team environment.</li><li>Strong organizational and time management skills.</li><li>Excellent writing skills.</li></ul>     Ref: EET6870   —oOo—    If you would like to discuss this role in confidence, please apply or contact Chris dot Byrne at eir evo talent dot ie.      Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.    eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.    If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

itContracting

Senior UC and Contact Center Consultant

Artificial Intelligence (AI)

Automatic Call Distributor (ACD)

Avaya Software

Call Center Management

Call Centers

Cisco Network Systems

Cisco Unified Communications

Cisco Unified Communications Manager (CUCM)

Computer Science

Consulting

Customer Support/Service

Data Processing

Enterprise Applications

Genesys Solutions

Graphical User Interface Software

Information/Data Security (InfoSec)

Microsoft .NET

Network Software

Oracle

Organizational Skills

Proposal Writing

Systems Maintenance

Team Player

Technical Drawing

Telecommunications

Time Management

Voice Response Systems

Writing Skills

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itContracting