location_0_addressRegionName

location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

Technical Support Representative

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent.

KBSkills

ACTIVE

IT Support Specialist Location: Cork   Job Type: 6+ months – highly extendable    Scope: <ul><li>Provide technical support to Client employees and contractors in person</li><li>Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations</li><li>Diagnose and troubleshoot technical issues according to client expectations</li><li>Document issues, troubleshooting steps, and resolutions in ticketing system</li><li>Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution</li><li>Escalate unresolved complex issues to appropriate support teams</li></ul>  KEY QUALIFICATIONS <ul><li>Excellent customer service skills</li><li>Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation </li><li>Excellent English-language oral and written communication skills</li><li>Excellent time management and multi-tasking skills</li><li>Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment</li><li>Ability to maintain composure and customer-service focus in stressful situations</li><li>Motivation and ability to work as part of a distributed team</li><li>Conceptual understanding of IP networking and basic network troubleshooting skills</li><li>Experience providing hardware and software technical support for Apple devices</li><li>Experience troubleshooting macOS and iOS tools & applications and operating systems</li><li>Experience in using any ITSM tool (e.g Service Now)</li></ul>  TRAINING :  client expectations, policies and procedures will be provided by Client training instructors   Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.   For more information please apply here or contact Agnes Reena/agnes.reena@eirevo.ie  Contact: 0858564199     eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data.     If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent.     Ref: EET6865      Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.    eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.    If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

itContracting

IT Support Specialist

Apple

Communication Skills

Customer Support/Service

Customer Training

Data Processing

Documentation

English Language

Hardware Administration

IP (Internet Protocol)

IT Service Management (ITSM)

Identify Issues

Information/Data Security (InfoSec)

Internet/Online Service

Mac Operating System

Multitasking

Network Administration/Management

Operating Systems

Presentation/Verbal Skills

Problem Solving Skills

Scripting (Scripting Languages)

ServiceNow

Software Administration

Team Player

Technical Support

Time Management

Training/Teaching

Writing Skills

monster

PERMANENT

YEAR

Understand XML, JSON, RegEx, and cloud platforms (AWS, Azure, VMWare). We're excited to offer a fantastic opportunity to join our client as a Technical Support Engineer within Automation team.

<img height="1" src="https://counter.adcourier.com/YWJoaWplZXQuc2luaGEuNDU2MTIuNDc5QGdjc2x0ZC5hcGxpdHJhay5jb20.gif" width="1"/> We're excited to offer a fantastic opportunity to join our client as a Technical Support Engineer within Automation team. Our client is a develops cloud computing platform to help enterprise operation. Contract Length -12+ Months with vision to convert in Perm role. Location: Dawson Street, Dublin - 2 days Onsite 1 Round Interview - ASAP Starter (Ideal) Role Highlights: * Provide top-tier support to our platform users. * Resolve complex technical issues and manage incidents with minimal supervision. * Collaborate with teams to improve tools and processes. Key Responsibilities: * Troubleshoot complex technical issues. * Administer servers across OS platforms. * Remote administration (SSH, SNMP, WMI, PowerShell). * Work with network monitoring tools (SCOM, SolarWinds). * Understand XML, JSON, RegEx, and cloud platforms (AWS, Azure, VMWare). * Utilize troubleshooting tools like Wireshark. * Apply object-oriented programming skills (Java). * Analyze log files and implement ITSM, CMDB, and ITIL processes. Requirements: * 4+ years of customer-facing technical support experience. * Proficiency in Java/JavaScript. * Strong troubleshooting skills and excellent communication. If you're ready to shape the future of enterprise IT service management, send me your resume. Job spec can be provided on request. Looking forward to your application! GCS is acting as an Employment Agency in relation to this vacancy.

GCS Recruitment Specialists Ltd

Technical Support - Automation

Amazon Web Services (AWS)

Automation

Cloud Computing

Computer Programming

Computer Systems

Customer Relations

ITIL (IT Infrastructure Library)

JSON

Java

JavaScript

Logfile Analysis

Microsoft System Center Operations Manager (SCOM)

Microsoft Windows Azure

Multiplatform/Cross-Platform

Network Monitoring

Object Oriented Programming (OOP)

Process Improvement

Regular Expressions

SNMP (Simple Network Management Protocol)

SSH (Secure Shell)

Systems Administration/Management

VMWare

WMI API (Windows Management Instrumentation)

Windows PowerShell

Wireshark (Ethereal)

XML (EXtensible Markup Language)

We're looking for candidates who can build trust, show empathy, and communicate effectively to resolve customer issues via web, chat, email, and phone., , and are eager to join a dynamic team, we'd love to connect with you. We're excited to offer a fantastic opportunity to join our client as a Technical Support Engineer within UX team.

<img height="1" src="https://counter.adcourier.com/YWJoaWplZXQuc2luaGEuMDc4NjkuNDc5QGdjc2x0ZC5hcGxpdHJhay5jb20.gif" width="1"/> We're excited to offer a fantastic opportunity to join our client as a Technical Support Engineer within UX team. Our client is a develops cloud computing platform to help enterprise operation. Contract Length -12+ Months with vision to convert in Perm role. Location: Dawson Street, Dublin - 2 days Onsite 1 Round Interview - ASAP Starter (Ideal) Technical Stack: * UI/Frontend Development or support (CSS, AJAX, ReactJS, GraphQL, AngularJS) * Application Support and Mobile application development * PowerShell/ Bash or any scripting languages * Reading and debugging Java/JavaScript Code * Troubleshooting using browser developer tools Nice to Have: * Cloud/web applications, RDBMS, OOP, SaaS support * ServiceNow Platform * Eclipse, Splunk, Xcode, Android Studio, SauceLab Are you committed to providing exceptional customer support? Do you have a knack for technology ?? We're looking for candidates who can build trust, show empathy, and communicate effectively to resolve customer issues via web, chat, email, and phone., , and are eager to join a dynamic team, we'd love to connect with you. If you're ready to shape the future of enterprise IT service management, send me your resume. Looking forward to your application! GCS is acting as an Employment Agency in relation to this vacancy.

Technical Support - UX

AJAX (Asynchronous JavaScript and XML)

Android

AngularJS

Apple Xcode

CSS (Cascading Style Sheet)

Cloud Applications

Debugging Skills

GraphQL

Internet Application

Online Chat

Programming Tools

React.js

Relational Databases (RDBMS)

Resolve Customer Issues

Software as a Service (SaaS)

Splunk

User Interface/Experience (UI/UX)

Web Browsers

Support Engineer

Collaboration and Communication: Work closely with other IT professionals, including network engineers, system administrators, and software developers, to ensure cloud services are well-integrated and aligned with the organisation's IT strategy. The Senior Cloud Support Engineer takes on a range of responsibilities, including designing, planning, overseeing, maintaining, and providing support for cloud-based applications and infrastructure.

<img height="1" src="https://counter.adcourier.com/UGF0cmljay5HaWJuZXkuOTM3MTAuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><table><tbody><tr><td>Overview of Role We are currently seeking a Senior Cloud Support Engineer for our client based in Dublin city. The Senior Cloud Support Engineer takes on a range of responsibilities, including designing, planning, overseeing, maintaining, and providing support for cloud-based applications and infrastructure. This role involves working with multiple cloud providers, such as AWS and Azure, as well as other technical platforms like Microsoft Office 365 and Databricks. This role will be mainly remote with an occasional visit to a Data center if needed. This will be Monday to Friday role between 9:00 am - 5:30 pm. Some flexibility may be required on occasion outside core hours if needed.</td></tr><tr><td>Role & Responsibilities: <ul><li>Implementation and Deployment: Roll out and configure the designed cloud solution, including setting up cloud infrastructure and services.</li><li>Design and Planning: Develop and plan cloud infrastructure and solutions, ensuring a thorough understanding of customer needs and requirements to design a solution that best fits.</li><li>System Management and Maintenance: Take a holistic approach to managing and maintaining cloud infrastructure and applications, ensuring smooth operation by monitoring system performance and resolving any issues.</li><li>Security Management: Oversee the security of cloud infrastructure and applications, implementing robust security measures, monitoring threats, and responding to incidents.</li><li>Backup and Recovery: Manage data backup and recovery processes in a comprehensive manner.</li><li>Performance Optimisation: Enhance the efficiency and performance of cloud infrastructure and applications by optimising resource use and ensuring cloud services run at peak efficiency.</li><li>Cost Management: Oversee cloud service costs, monitoring and controlling expenditure while optimising resource usage to reduce costs.</li><li>Collaboration and Communication: Work closely with other IT professionals, including network engineers, system administrators, and software developers, to ensure cloud services are well-integrated and aligned with the organisation's IT strategy.</li><li>Compliance and Governance: Ensure that cloud infrastructure and applications adhere to relevant laws, regulations, and organisational policies.</li></ul></td></tr><tr><td>Skills, Qualifications & Experience Required: <ul><li>The ideal candidate should have at least 7 years' experience working in a similar role within cloud engineering.</li><li>A minimum of 5 years' experience with AWS and Azure is essential, along with relevant certifications from these cloud providers.</li><li>A minimum of 5 years' hands-on experience in system management is required.</li><li>Proficiency in Python, Bash, and PowerShell is a must.</li><li>Excellent verbal and written communication skills are essential.</li><li>Experience with HITRUST.</li><li>Experience with GCP.</li><li>Familiarity with Microsoft Office 365.</li><li>Experience working with Databricks.</li><li>Proficiency in Infrastructure as Code (IaC), particularly with Terraform.</li><li>Experience with Kubernetes and Containers-as-a-Service (CaaS).</li><li>Background in AI/ML.</li></ul> Qualifications:<ul><li>Third Level/Professional IT Qualification would be required.</li><li>UK/EU citizenship or a Stamp 4 visa is an essential requirement </li></ul> About Us As Ireland's largest IT Solutions Provider, with a growing global footprint, ergo has a depth of expertise across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.</td></tr></tbody></table>

Ergo Services Ltd

Senior Cloud Support Engineer

Artificial Intelligence (AI)

Bash Scripting

Cost Control

Data Management

Data Recovery

Database Backup

Expense Tracking

GCP (Good Clinical Practices)

Incident Response

Infrastructure as a Service (IaaS)

Management of Information Systems/Technology (MIS)

Microsoft Office

Needs Assessment

Network Architecture/Engineering

Network Operations Center

Performance Analysis

Performance Tuning/Optimization

Product/Service Launch

Python Programming/Scripting Language

Regulations

Security Infrastructure

Security Monitoring

Software Development

Systems Maintenance

Technical Support Manager

The IT Help Desk Manager will lead IT Helpdesk Teams manage first & second level support, vendor relationships and drive innovation. Proven leadership experience in leading IT teams.

<img height="1" src="https://counter.adcourier.com/ZmVyZ3VzLmtlbm5lZHkuNjk5NDIuNDc5QGZycy5hcGxpdHJhay5jb20.gif" width="1"/> Join a dynamic team in Galway with a leading Irish company. The IT Help Desk Manager will lead IT Helpdesk Teams manage first & second level support, vendor relationships and drive innovation Key Responsibilities: <ul class="css-tu0njr"><li class="css-0">Inspire and lead IT Helpdesk teams</li><li class="css-0">Ensure smooth daily operations and efficient resolutions</li><li class="css-0">Own relationships with outsourced IT service providers</li><li class="css-0">Lead IT fit-out of new store openings</li><li class="css-0">Enhance IT support processes</li></ul> Requirements: <ul class="css-tu0njr"><li class="css-0">Technical expertise in hardware, networks, infrastructure, and applications</li><li class="css-0">Experience with Windows Server, Cloud-based Administration, and Remote Support & Monitoring</li><li class="css-0">Proven leadership experience in leading IT teams</li><li class="css-0">Excellent communication and process-driven skills</li></ul> Contact Fergus at Fkennedy@frsrecruitment on any further queries

FRS Recruitment

IT Helpdesk Manager

1st Level Support

2nd Level Support

Help Desk

Information Technology & Information Systems

Leadership

Microsoft Windows Server

New Store Openings

Operations

Operations Management

Outsourcing

RMON

Team Lead/Manager

Technical Leadership

Vendor/Supplier Relations

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IT Support Jobs in Ireland

itContracting

GCS Recruitment Specialists Ltd

GCS Recruitment Specialists Ltd

Ergo Services Ltd

FRS Recruitment