Overview:

Ergo are seeking a Graduate IT Helpdesk Support Engineer. The successful Engineer will join a leading company in the telecommunications sector based in West Dublin. The role will be worked Monday to Friday, 10am to 7.30pm and occasional Saturday morning work will be required that can be worked remotely in which time in Lieu will be given i.e. the following Monday off. This role is an excellent opportunity to gain experience in the Telecommunications sector and provides great career progression.

Key Responsibilities:

• Dealing with various technical issues - full training and support will be given onsite during onboarding.
• Provide Level 1 technical support of the key telecommunication equipment across the group to an agreed service level.
• Dealing with internet access issues.

Key Skills:

• Bachelor’s Degree in IT or relevant IT Certification.
• Strong work ethic and willingness to learn about new systems.

2^nd Line Support Engineer            Dublin   €38-45k

My client based in Dublin has an immediate requirement to recruit an additional 2^nd Line Support Engineer to join an established team providing remote support to their client base and project work on client site in the Dublin area.

The ideal candidate will have a minimum of 2 years experience providing technical support in a Windows environment, able to work autonomously and enjoy keeping up to date with the latest technologies.

Responsibilities

• Provide 2^nd line Support
• Provide support and guidance to the 1^st Line Engineers
• Project work
• To remain current with technologies and offer high quality guidance and advice resolution

Key Requirements

• Strong knowledge of Windows O/S and associated technologies
• Group Policies and Active Directory
• Exchange / Office 365
• Windows Server 2016/19
• Basic networking, firewalls, WAN, LAN
• Virtualisation, ideally VMWare
• Comfortable liaising with technical and non-technical users
• A driving license is a must

If you want to be part of a dynamic and fast-growing company my client will want to hear from you, so please apply now with a copy of your CV!

INFORM3 IT Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.

IT Support Engineer (Level 2) required for an international software solutions company based in Dublin. This is a permanent role joining an established team providing operational support to all internal users. The ideal candidate will have exceptional communication skills and experience providing level 1 & 2 support in an international company. This is an excellent opportunity to further your career in an expanding company working with cutting edge technology.

What is involved:

• Provide Level 1 and 2 support to all internal users via Phone and chat
• Resolve all assigned tickets in a timely manner
• Collaborate with the support team and prioritise urgent requests
• Support users on all Business applications (e.g. Microsoft Dynamics CRM Microsoft Dynamics NAV)
• Hardware support as required
• Work with different teams on adhoc projects as required

What is required:

• 2+ years’ experience providing level 1 & 2 support in an international Company
• Experience with the following:
  • O365, Windows 10, Active Directory, powershell
  • Network: Switches and firewalls
  • Microsoft Teams
  • Microsoft Dynamics CRM
• Excellent communication and problem solving skills
• Experience with ITIL is a plus

Overview:

If you can thrive in a fast-paced environment that manages to combine a culture of fun and camaraderie with a relentless focus on customer satisfaction, then we have the perfect job for you. As a Service Desk Analyst you will be expected to provide IT support services internally to Ergo and externally to client companies. We also want self-starters that bring personality and flare to the role.

Key Responsibilities:

• Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
• Ensure strict adherence to SLAs when dealing with customer tickets/calls
• Installing, configuring and troubleshooting of IT related software and hardware
• Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures
• Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
• Perform routine day-to-day system security checks/backups and produce up-to-date status reports
• Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
• Work with other technical staff to ensure connectivity and compatibility between systems
• Record and maintain hardware and software inventories, site and/or server licensing, user access and security
• Provide occasional technical training to customers’ systems administrators and end users
• Maintain confidentiality with regards to the information being processed, stored or accessed
• Monitor remote managed service applications
• Fulfill ad hoc duties as required

Key Technologies:

• Microsoft Operating Systems
• Microsoft Applications
• Anti Virus/spyware/malware applications
• Networking – TCP/IP – Switching – Firewalling, etc.
• Industry Standard Troubleshooting Procedures

Education & Experience Required:

• IT qualifications desirable
• Appropriate level of competence in documented technical skills
• Industry standard accreditations desired – Microsoft, Cisco, Citrix and HP

Job Details:

The role requires a candidate with Technical support skills and experience implementing  systems based on the following technologies -

• Linux Ubuntu/Centos/SAMBA

• Windows Server 2008/2012/2016

• Microsoft Windows 10 / Mac OSX

• Microsoft Exchange and Active Directory

• Fortigate Firewall

• Vmware/Vsphere

• VOIP/Free PBX/ Asterisk

• Veeam Backup/Ahsay Backup

• Fibre Channel SAN Solutions

• Brocade Fibre Channel Switches

• Dell N series switching

• Cisco

• Amazon Web Services

• Barracuda

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Note - Candidate does not necessarily need to be familiar with all technologies as training can be provided.

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Candidate should demonstrate:

• Excellent problem solving skills.

• The capacity to work well within a team.

• Attention to detail

• Fluent English speaker/ Good communication skills

• Logical thinking.

• Expert knowledge in how operating systems and TCP/IP

• Interpersonal skills as they will regularly be in contact with customers and colleagues

• The ability to priorities your workload.

• The capacity to clearly explain a technical problem to a customer/colleague.

• Willingness to sometimes work unsociable hours

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Job Specification:

Our Client is looking for an IT Technical Support Engineer to join its IT Department. The Support Engineer will be responsible for providing 2nd line support to customers

The 2nd line support engineer will be part of a high performing service desk team. The role will require the engineer to perform "First call Resolution" whilst demonstrating excellent customer service and communication skills. The role requires the engineer to deal with escalations from our 1st line team, liaise with our 3rd line team and resolve high level tickets where possible, and will resolve incidents and service requests within the agreed customer SLA’s, escalating tickets to the 3rd line team where appropriate.

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Key Responsibilities:

• Log al

• l issues raised by phone/email/walk-up for end users

• Work to resolve all issues performing ‘First Call Resolution’ where possible using all resources available

• Provide regular updates to users

• Work with other IT Support teams to resolve issues

• Provide excellent customer service at all times

• Provide support to other staff members

• Escalate any calls you are unable to fix detailing any action already undertaken

• Respond in a positive way to any e-mail or phone logged call

• Provide clear and useful advice and status reports to clients as necessary

• Complete training requirements in allotted time

• Identify possible improvements

• Build relationships with IT teams

Key Requirements

• 3rd Level IT related degree desirable

• A+ and Network + desirable

• Understanding of ITIL framework

• Experience in adhering to KPIs

• Excellent communication skills with the ability to support clients remotely

• Ability to work independently or as part of a team to meet objectives.

• Flexible and willingness to adapt with business requirements.

• Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general

• Excellent time management skills and ability to work under time pressure

• 3 years minimum technical support experience

‍

Key Technologies

• Windows Server administration

• Active Directory

• Exchange

• Office 365

• Citrix

• Veeam

• DPM

• Azure

‍

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer's outlet in Dublin, Ireland we are looking to hire experienced IT Support Team Player. 

This is a permanent contract with Umanova for a long term mission.

Job Description:

• Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Valued customer centric approach.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Experience in configuring and troubleshooting of exchange account/ Office 365
• High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Highly skilled in desk side support and PC break/fix including basic administration of Windows OS support may need to be provided by certain FTEs.
• Ability to troubleshoot Active directory related issues & creating OUs and Groups.
• Experience with anti-spyware and anti-virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by the Company.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
• Ability to work with deadlines and complete tasks on-time.
• Well-versed in ITIL process of incident, change, problem, service request and related activities like spare and buffer stock management.
• Well versed in IT asset management – ITAM process.
• Handle daily desktop support incidents tickets.
• Provide L2 support for technical issues.
• Troubleshoot and identify hardware related issues and coordinate with vendors if required.
• Troubleshoot any software related issues and should work with a cross functional team required.
• Hands on experience in imaging the laptops (Windows 7 and Windows 10).
• Hands and feet support to ensure the site is up and running.
• Technician should be able to manage the daily operations at the site and also able to expertly handle escalations.
• Ensure CSAT & SLA is met as per contract.

Education, Experience & Knowledge:

• Education in the field of IT – either degree or certified training.
• At least 2 to 3 years of experience in a likewise function.
• Used to work in a multinational and multicultural environment is an advantage.
• Valid experience on IT Hardware: desktop, laptop, printer, projector, mobile dev. (Smart phones, iPhone, Android Devices) IT Software: Google Mail, Microsoft environment (Win7, Win10, Active Directory, and Office), automatic PC staging application and package distribution tools.

Languages:

• Fluent in English (spoken and written).

Personal Qualities:

• Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
• Flexibility: Successfully adapt to changing demands and conditions.
• Resilience: Maintain effective work behaviour when facing setbacks or pressure.
• Personal Motivation: Self-committed to work hard towards goals.

We are looking forward to your application. For further details please contact us at +41 (0) 22 736 12 15

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer's outlet in Dublin, Ireland we are looking to hire experienced IT Support Team Player. 

This is a permanent contract with Umanova for a long term mission.

Job Description:

• Extensive experience in providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Valued customer centric approach.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
• Experience in configuring and troubleshooting of exchange account/ Office 365
• High knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
• Highly skilled in desk side support and PC break/fix including basic administration of Windows OS support may need to be provided by certain FTEs.
• Ability to troubleshoot Active directory related issues & creating OUs and Groups.
• Experience with anti-spyware and anti-virus software.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability supported by the Company.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
• Ability to work with deadlines and complete tasks on-time.
• Well-versed in ITIL process of incident, change, problem, service request and related activities like spare and buffer stock management.
• Well versed in IT asset management – ITAM process.
• Handle daily desktop support incidents tickets.
• Provide L2 support for technical issues.
• Troubleshoot and identify hardware related issues and coordinate with vendors if required.
• Troubleshoot any software related issues and should work with a cross functional team required.
• Hands on experience in imaging the laptops (Windows 7 and Windows 10).
• Hands and feet support to ensure the site is up and running.
• Technician should be able to manage the daily operations at the site and also able to expertly handle escalations.
• Ensure CSAT & SLA is met as per contract.

Education, Experience & Knowledge:

• Education in the field of IT – either degree or certified training.
• At least 2 to 3 years of experience in a likewise function.
• Used to work in a multinational and multicultural environment is an advantage.
• Valid experience on IT Hardware: desktop, laptop, printer, projector, mobile dev. (Smart phones, iPhone, Android Devices) IT Software: Google Mail, Microsoft environment (Win7, Win10, Active Directory, and Office), automatic PC staging application and package distribution tools.

Languages:

• Fluent in English (spoken and written).

Personal Qualities:

• Interpersonal Sensitivity: Interact with others in a sensitive and effective way. Respect and work well with others.
• Flexibility: Successfully adapt to changing demands and conditions.
• Resilience: Maintain effective work behaviour when facing setbacks or pressure.
• Personal Motivation: Self-committed to work hard towards goals.

We are looking forward to your application. For further details please contact us at +41 (0) 22 736 12 15