location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

IT Support Engineer

Provide 2nd line expertise, guidance and support for a range of infrastructure solutions including cloud-based managed services, on-premise server solutions, backups and storage. You should have the following experience: 2+ years experience in a similar role (Systems Administrator, IT Engineer, Field Engineer, IT Consultant) ideally in an MSP or similar.

KBSkills

ACTIVE

<img height="1" src="https://counter.adcourier.com/SmFuYWluYS4zMTYzNy40NzlAZXJnb2dyb3VwLmFwbGl0cmFrLmNvbQ.gif" width="1"/> IT Resourcing at Ergo, are looking for an IT Helpdesk Engineer for a permanent role with a client based in Dublin 15 area. As an IT Helpdesk Engineer, you will provide 2nd level/escalation/field support to a diverse client list remotely and on-site. You will also support the implementation of client infrastructure projects working with both cloud and to a lesser-extend on-prem solutions. What will you do? <ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Provide 2nd line expertise, guidance and support for a range of infrastructure solutions including cloud-based managed services, on-premise server solutions, backups and storage</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Support desktop applications including Microsoft 365</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, and Microsoft desktop applications</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Installation and configuration of servers (physical and virtual). Desktops, laptops, and infrastructure hardware</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Active Directory users and computers management</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Interaction with project teams to facilitate new systems and upgrades</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Apply information security in accordance with the established team policies, procedures and work instructions</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Maintain and develop professional skill set through ongoing certification</li></ul> You should have the following experience: <ul style="direction:ltr;unicode-bidi:embed;margin-top:0in;margin-bottom:0in"><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">2+ years experience in a similar role (Systems Administrator, IT Engineer, Field Engineer, IT Consultant) ideally in an MSP or similar</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Microsoft stack including M365 and Azure</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Windows Server Admin including Active Directory and Exchange</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Network support</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Professional certifications such as MCSA, MCSE, VCP, Azure, Office 365 an advantage</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">Full Clean Driver's license</li><li style="margin-top:0;margin-bottom:0;vertical-align:middle;color:black">EU passport or Stamp 4 Visa (no work restrictions)</li></ul>

Ergo Services Ltd

IT Support Engineer - Dublin West

Cloud Computing

Desktop Virtualization

Driver's License

Hardware Installation

Help Desk

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Information Technology Consulting

Information/Data Security (InfoSec)

Laptop Hardware

MCSA - Microsoft Certified Systems Administrator

MCSE - Microsoft Certified Systems Engineer

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Product Family

Microsoft Windows Azure

Microsoft Windows Server

Microsoft Windows System Administration

Network Support

On Site Support

Policy Development

Procedure Development

Sales/Support Engineering (SE)

Systems Administration/Management

Technical Support

VMWare Certified Professional (VCP)

monster

TEMPORARY

CONTRACTOR

Support Manager

As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants. Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests.

<img height="1" src="https://counter.adcourier.com/c2FicmluYS5jYXJyb2xsLjIwODE5LjQ3OUBmcnMuYXBsaXRyYWsuY29t.gif" width="1"/> The Role My client, a well-established non-profit organisation is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15. This is a full time, office-based, 12 month fixed term contract. As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants. Tasks & Duties <ul><li>Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests. Escalate issues to colleagues or external stakeholders as needed to facilitate resolution.</li><li>Mission Integrity: Uphold the organisations mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods.</li><li>Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards.</li><li>Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems.</li><li>Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications.</li><li>Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisations Tenant Engagement Strategy and foster tenant awareness.</li><li>Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers. Update systems such as Civica Cx with accurate rent arrears actions.</li><li>Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries.</li><li>Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly.</li><li>Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency.</li><li>Community Engagement: Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service.</li><li>Operational & Safety Tasks: Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans.</li></ul> Experience, Knowledge & Qualifications <ul><li>A minimum of two year's experience in a client-services or complex customer service role.</li><li>A third level qualification in business administration, social/property or equivalent.</li><li>Excellent customer service and administrative skills.</li><li>Excellent interpersonal skills with a strong customer focus.</li><li>Excellent communication skills both written and verbal.</li><li>Experience of voluntarism, community participation, or social entrepreneurship is highly desirable</li><li>Candidates must currently reside within a commutable distance with full working rights.</li></ul> For further information please contact Sabrina on 086 127 5159

FRS Recruitment

Tenant Support Officer - Contract

Administrative Skills

Business Administration

Business Development

Business Plan

Communication Skills

Community Support

Customer Relations

Customer Support/Service

Data Management

Documentation

Entrepreneurship

Financial Procedures

Interpersonal Skills

Maintain Compliance

Maintenance Services

Newsletter

Nonprofit

Operational Support

Operations

Presentation/Verbal Skills

Project/Program Management

Property Rentals

Regulatory Requirements

Rentals

Reporting Skills

Safety/Work Safety

Service Delivery

Systems Maintenance

Time Management

Writing Skills

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