We have a fantastic opportunity available for Reservations Agent in the 5-Star Mount Juliet Estate Autograph Collection Hotel.

Reservations Agent

• Thomastown, Co. Kilkenny, Ireland
• Full time / Part Time
• € Competitive Rates

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

Key Duties And Responsibilities

• Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
• Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
• Promoting and up selling the estate facilities and amenities.
• Responding efficiently and effectively to guest feedback
• Ensure expectations are set correctly, in advance of the guest's stay..

Minimum Requirements

• 1 years' experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
• Excellent customer care skills.. Proficient IT skills
• Excellent command of the English language both written and oral is essential.
• Ability to cope well under pressure.
• Highly motivated, and a team player.
• Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

• Competitive salary
• Employee meal
• Complimentary gym access
• Free Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

Mount Juliet Estate is an Equal Opportunity Employer

Mount Juliet Estate are currently looking for experienced housekeeping staff to join our growing Accommodation team.  A basic level of spoken and written english is required.

Main Duties

• Maintains excellent standards of cleanliness throughout the Estate
• Clean and maintain hotel bedrooms for check in and check out
• Cleaning of public areas / meeting rooms and office space
• Ensures all maintenance requests are communicated clearly to the Maintainence Team.
• Deals with all guest requests in a professional and timely manner.
• Ensure that all checklists are completed.
• Follows Estate procedure for the acceptance, security and return of guest lost property.
• Adheres to Estate policy for key control and security.

Desired Skills

• Some experience as an Accommodation assistant or Porter in a busy Hotel property
• Experienc in cleaning / santiising
• The ability to engage well with guests
• Excellent attention to detail
• The ability to adapt to change and work well under pressure
• Outgoing and friendly personality
• Have a professional image at all times in line with the Hotel standards
• Be committed to the team and the Hotel industry.&
• Be flexible with working hours (must be available for weekends and midweek, early starts and late finishes)
• Report all potential and real hazards immediately.
• Attend all fire, health and safety and first aid training.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws and reporting any possible hazards and conditions to the Manager.
• Be passionate about hospitality, and thrive on working as part of a team.
• Be personable, responsible and conscientious.
• Have the ability to deliver great customer service and develop relationships with our guests.
• Have the ability to remain calm under pressure.
• Be committed to their own personal development.
• Be comfortable working on their own and as part of a team.

Benefits Include:

• Felxible Working Hours
• Competitive Pay
• Employee Assistance Program
• International Hotel discounts
• Staff Meal
• Uniform
• Training & Continuous Professional Development
• Complimentary Health Club Access

This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from you!

Mount Juliet is part of the Tetrarch Hospitality Group, one of Ireland's leading Hotel Management companies, operating and asset managing over 1600 bedrooms with close to 1800 employees in some of the finest and best~known hotels in Ireland.

Mount Juliet Estate is an Equal Opportunity employer

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The Role

The Receptionist role assists in overseeing and directing all aspects of Front Desk operations.. You will be responsible for reception operations, training of the team, implementing brand standards and ensuring effective operation of the front office team.

Key Duties And Responsibilities

• To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To be responsible for accurate and efficient with guest billing and billing procedures.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails and filing
• To ensure that all reservations and cancellations are processed efficiently.
• To report any maintenance, breakage or cleanliness problems to the relevant manager
• Good administrative skills and the ability to use email and booking systems
• Good team working skills
• A friendly and welcoming approach.

Required:

• Minimum 1 years Experience in a receptionist role in Hospitality Sector
• Experience in Hotel Booking systems including Opera , Hotsoft and Marsha
• Excellent customer service and interpersonal skills, including a pleasant telephone manne
• High standards of dress and presentation
• Fluent level of English and eligible to work in Ireland.

What we offer

• Competitive salary
• Employee meal
• Complimentary gym access
• Parking
• International hotel discounts through Marriott
• Continuous Professional Development opportunities
• Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

We look forward to hearing from you!

• Develop and deliver strategies to grow the customer base and increase the market penetration of various products. This will involve close interaction with the Managing Director, marketing team and on farm sales team.
• Manage sales to our existing farmer customer base, ensuring that forecast volume and margin targets are delivered, and closer customer relationships are developed.
• Provide technical product support to our team of farm sales personnel.
• Manage and enhance our activities with farm groups, consultants and agri contractors.
• Be ambitious and innovative and bring on board new and complementary product lines that will increase our value to our customers and contribute to our growth ambitions.

• Minimum of five years commercial experience in a B2C or B2B sales or technical role in an animal nutrition environment.
• A formal qualification in animal nutrition together with extensive experience of on farm nutrition practices.
• Strong interpersonal and team management skills with an ability to build relationships across all levels of the organisation.
• A commercial and "can do" approach, complemented with professional level communication, english language and IT skills. Use of social media to promote our business to the farming community is a must in this role.

• Responsible for the installation, configuration, and maintenance of one or several of cloud/windows/Linux/networking infrastructure technologies in an enterprise environment.
• A strong technical subject matter expert within its area of responsibility.
• Overall technical responsibility for the implementation, modification, enhancement, and ongoing support of operating system, as well as the software tools required to manage the relevant infrastructure.
• Accountable for providing level II technical assistance for existing and future infrastructure technologies.
• Duties include ensuring the availability of applications, assisting in configuring all new implementations, and developing processes and procedures for ongoing management of our enterprise computing environment.
• Also responsible for ensuring system component performance is at optimum levels and for evaluating and approving measures to correct variances.
  They must possess critical subject matter expertise of how business applications function in the operating environment and how they have been configured and customized to meet specific business and company objectives. They will also participate as a technical resource in medium and large-scale projects which are complex in nature. This position frequently collaborates with other technical and business applications’ personnel to acquire or provide technical direction.
  Specific areas of expertise may be: operating system(s), storage management, agents/instrumentation, systems management, security, network, web administration, database management, automation, application technical stacks. Additionally, this position may require working knowledge of multiple computing platforms (including physical, virtual, and cloud.) This position works independently with minimal guidance needed from its manager. The role may mentor Infrastructure Engineer Is and/or Associate Infrastructure Engineers.

• Defines, implements and manages the relevant cloud infrastructure technologies.
• Hands on experience in AWS technologies like VPC, Security groups, IAM, Service Endpoints, TransitGateway, Organization and accounts.
• Solid networking experience. Should be able to understand and articulate things like routing, DNS, DHCP.
• Solid understanding and hands-on experience in monitoring tools like CloudWatch, CloudTrail.
• Hands on experience in integrating with third party providers like CloudChecker.
• Solid understanding of Well Architected Framework
• Hands on experience authoring CloudFormation templates.
• Hands on experience on scripting and programming tools like Python.
• Hands on experience on any of the X operating systems like Linux, AIX, Solaris.
• Hands on experience on Windows operating systems.
• Hands on experience on container technologies (Docker, K8S).
• Performs tool administrative tasks and provide application support for our platform.
• Reviews infrastructure security holes, applies patches, creates console roles and reviews, and creates and installs security packs as needed.
• Implements an enterprise monitoring environment using relevant technologies: (Alert Site / Pager Duty / Microsoft Operations Management Suite (OMS), System Center Operations Manager (SCOM), Azure monitoring products, Insert network monitoring tools, etc.)
• Transfers knowledge via documentation and training to software development organization.
• Establishes foundation for future implementations and automation requirements in the designated technology field, identifies opportunities for automation and develops scalable solutions.
• Collaborates with cross functional stakeholders.
• Provides timely and accurate estimates for deliverables.
• Participates in strategic and tactical planning sessions.
• Develops monitoring, dashboards, escalations and alerts.
• Follows incident management and change management processes, creates run-books.
• Participates in on-call rotations for emergency events and escalations.
• Works with the operations team lead to remediate issues.
• Utilizes verbal and written communication skills to maintain accurate system documentation and provides training as required.
• Able to communicate how to leverage technology to create business value and become more effective and efficient.
• Works with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs.
• Ensures system or component performance meets expectations; monitors actions to correct variance or improve efficiency.
• Resolves complex system problems affecting business applications and computing services users.
• Provides on-call support.
• Is a recognized technical expert in several computing specialties and frequently provides technical advice to developers and integrators of business application systems.
• Monitors infrastructure, identifies bottlenecks, provides solutions and works with application development teams to identify and develop fixes/solutions and implement them into the relevant infrastructure and/or application as needed.
• Reviews application backup, recovery, and redundancy strategies and works with teams to ensure ability to execute.
• Provides effective technical leadership and knowledge-transfer to less-experienced team members.
• Effectively interacts with customers and acts as a liaison with a vendor or application development team to find solutions to problems.
• Identifies opportunities for improving existing environment by enhancing capabilities and/or reducing operating expenses.
• Develops and maintains technical drawings, operational procedures and guides, maintains hardware and software inventories.
• Performs other duties as assigned.

• Bachelor’s degree in computer science, or equivalent relevant business experience
• Has 4+ years of related work experience.
• Industry certification is a plus.
• Possesses highly developed technical expertise in multiple key operating system or subsystem areas.
• Strong ability to operate independently in developing and implementing the most complex technical solutions.
• Where relevant, demonstrates experience supporting in-house developed business applications and working directly with application development teams.
• Strong ability to leverage scripting and other tools to automate routine tasks.
• Through product research and personal experience, able to articulate strategy for appropriating various software and technologies to meet long range computing requirements.
• Has good human relations skills; able to work productively in team setting.
• Strong ability to drive resolution of highly complex technical problems.
• Strong ability to effectively summarize and clearly communicate software/hardware problems involving multiple support team(s)
• Organized, able to follow through and complete projects with minimal supervision.
• Systematic, technically curious, self-motivated and able to work independently without direct supervision.
• Must be comfortable in a fast paced, multiple priority environment.
• Strong ability to prioritize and divide time between multiple projects.
• Has excellent written and verbal communications skills; able to communicate effectively with systems associates at all levels.
• Strong ability to communicate with multiple levels of organizational leadership and deliver impactful presentations.
• Able to effectively collaborate with other IT groups for requirements on the topic of expertise.
• Provides on-call support, 1 in every 4 weeks - week long rotation of 24/7 on-call support, includes weekends.

Summary:
A Learning & Development Specialist is required for a biotech company in Carlow. The successful candidate will be responsible for the design, facilitation, implementation and optimization of site Training system, learning programs and training initiatives for the site. Ensure that objectives are effectively achieved, consistent with requirements to ensure compliance, safety and reliable supply to our customers.
Responsibilities:

• Assess and prioritise training needs for the site (e.g. through consultation with L&D Lead, Global L&D Contact, managers/ system owners, and subject matter experts), with reference to the site's strategic goals and Employee Development Plans.
• Support managers and individuals by providing information, advice and resources in order to promote a high performing organisation.
• This includes design and delivery of customized training plans for new and existing employees.
• Support and further develop the L&D Business partner model.
• LMS System admin/ super user: Lead the day-to-day operation of the learning management system in compliance with site procedures.
• Ensure correct records retention for training records.
• Provide guidance for the design of training programs and assist in evaluation of training activities.
• Develop training content including materials and/or training aids required to deliver training programs.
• Act as Sub System Owner (Business Process Owner) delegate (Chapter 3.1 Training and Qualification) and provide audit support for training system as required.
• Act as subject matter expert for the training system.
• Work with relevant departments to prepare the annual GMP and EHS training plans for the site.
• Facilitate classroom and skills training as required.
• Understand the specific responsibilities of all departments as they relate to one’s own department, understanding the business processes one’s department support.
• May be required to perform other duties as assigned.
• Reports to the Learning and Development site Lead.

Qualifications & Experience:

• Diploma or higher preferred; ideally in a related discipline.
• 2 years’ experience and/or a particular skill set in their area of expertise that adds value to the business; ideally in a manufacturing, preferably GMP setting.
• Expert knowledge of principles and methods for design and delivery of training material.
• Presentation skills.
• Training evaluation skills.
• Computer skills – PowerPoint, excel, Word, Project Management skills.
• Strong interpersonal skills.
• Communication skills: oral and written.
• Change management skills.
• Ability to Influence others in a positive manner.
• Listening and Observation skills (self, other individuals, teams).

General Summary:

The Senior Software Engineer is a key member of the Cloud Data Engineering team and works with the Technical Product Owner and/or Principal Software Engineer to ensure the delivery of the data agile team meets agreed upon architecture standards. They participate in the conceptualization, design, development and delivery of solutions within their business portfolio in conjunction with business area architects. May research third party/cloud solutions to ensure successful integration of the technology. They will be deep application and technology skillset subject matter experts. The Senior Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent within the Cloud Data Engineering teams.

Principal Duties and Responsibilities

• Leads the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area
• Provides technical leadership and direction for EPIC features delivered
• Ensures application solution design conforms to agreed upon quality attributes such as performance, fault tolerance, etc.
• Design, codes, configures, unit tests, maintains, and documents software deliverables using agreed upon standards and tools.
• Collaborates with Principal SE and architects on coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
• May complete the design of components of an application that supports and advances the reference architecture.
• Ensures that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices .
• Actively looks for solutions that are buy over build and are cloud based.
• Ensures product backlog has appropriate technical stories and participates in their prioritization
• Provides ongoing and appropriate mentorship for Software Engineers and Associate Software Engineers
• Responsible for application solution quality from design and implementation to deploy and run. Participates in definition and maintenance of software standards
• Responsible for communication and collaboration with key stakeholders in the delivery of features
• Maintains depth of technical understanding of third party/cloud solutions and implementation of solutions.
• Evaluates technical impacts from and coordinates implementation of new product releases.
• Participates in sizing and estimation activities within the agile team
• Communicates daily with the Scrum Master or Technical Product Owner and the Agile team on progress made and planned progress for the coming day and reports any impediments that are blocking their progress
• Participates in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
• Focuses on delivering business priority and value at all times
• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
• Demonstrates an interest in software architectures and seeks to design solutions in alignment with Company stated architecture and standards
• Participate in Proof Of Concept work and prototyping when necessary
• Collaborates with Business Analysts to confirm understanding of business requirements relating to features to be delivered and to help the Business Analyst define requirements that can be delivered from a technical perspective
• Collaborates with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
• Collaborate with Test Engineers and Senior Test Engineers as to ensure that software meets the definition of done; ensuring successful transition of work to the next stage of production during the sprints
• Contributes to an innovation culture in the team by suggesting improvement of deliveries and participates in evaluating new processes and technologies that can be applied to future feature delivery
• Collaborates with Technical Support Engineers to transition software features to a production environment ensuring that the deliveries meet application performance criteria, release standards; and ensures application and system stability.
• May serve in a Scrum Master role for an agile team
• Automates testing of software to industry standards of software automation ensuring very high quality application/solution delivery and efficient regression of existing features
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments
• Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.

Job Specifications

• Bachelors of Computer Science is preferred, or equivalent relevant business experience
• 6+ years of experience in software development and delivery track record in a range or roles in a scrum environment
• 2+ years of development experience with AWS Services implemented Cloud Data Solutions.
• 4+ years of development experience with Java-Spring Boot, Node.JS express framework, dockers, EKS
• Experience with Docker and Kubernetes. Having used Rancher, EKS in the past is a plus.
• Development experience with AWS API Gateway/Lambda/NoSQL-MongoDB
• Experience with code management tools and change control processes - Git/bitbucket
• Experience in Continuous Integration Continuous Deployment (CICD) tools - Jenkins/AzureDevops
• Strong experience of test-driven development (TDD) and unit testing, leveraging automation toolsets
• Experience with monitoring solutions such as CloudWatch, Prometheus, and the ELK stack.
• Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.
• Skilled in Agile development/methodologies
• Takes a logical, analytical approach to problem-solving and pays close attention to detail
• Demonstrates excellent oral and written communication skills; experience leading groups of people through discussions, technical or otherwise
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

Preferred Skills

• Designing, developing and/or supporting interfaces and programs for Big Data Platform, Cloud Computing-AWS Stack, HDFS and Hadoop system applications experience preferred.
• Implementation of data streaming from Legacy Systems(MVS DB2/VSAM) and Teradata to Cloud platform experience would be a plus.
• Demonstrates a logical, analytical approach to problem-solving and pays close attention to detail
• Mentors less experienced developers on best practices in AWS Cloud technology.