duty manager jobs

Near kilkenny
34Jobs Found

34 jobs found for duty manager jobs Near kilkenny

M
M

Reservations Agent

Mount Juliet Estate

Thomastown
8 days ago
Thomastown
8 days ago

We have a fantastic opportunity available for Reservations Agent in the 5-Star Mount Juliet Estate Autograph Collection Hotel.

Reservations Agent

  • Thomastown, Co. Kilkenny, Ireland
  • Full time / Part Time
  • € Competitive Rates

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

Key Duties And Responsibilities

  • Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
  • Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
  • Promoting and up selling the estate facilities and amenities.
  • Responding efficiently and effectively to guest feedback
  • Ensure expectations are set correctly, in advance of the guest's stay..

Minimum Requirements

  • 1 years' experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
  • Excellent customer care skills.. Proficient IT skills
  • Excellent command of the English language both written and oral is essential.
  • Ability to cope well under pressure.
  • Highly motivated, and a team player.
  • Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

  • Competitive salary
  • Employee meal
  • Complimentary gym access
  • Free Parking
  • International hotel discounts through Marriott
  • Continuous Professional Development opportunities
  • Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

Mount Juliet Estate is an Equal Opportunity Employer

F
F

Commercial Director ( Animal Nutrition )

FRS Recruitment

Kilkenny, Kilkenny
1 day ago
Kilkenny, Kilkenny
1 day ago

FRS Recruitment are currently recruiting for a Commercial Director on behalf of an established animal nutrition business. This is a full-time permanent role with opportunity for further career progression.
FRS Recruitment are working with a leading supplier of animal nutrition to dairy, beef and pig farmers in Ireland. We are seeking to recruit for the new senior position of Commercial Director / Head of Business Development to drive and support continued growth in the business in Ireland. Reporting to the Managing Director you will be joining a professional and dedicated team as we embark on an exciting phase of our development.This senior role will suit an ambitious, commercially astute agri professional with excellent animal nutrition knowledge and experience.
Duties
  • Develop and deliver strategies to grow the customer base and increase the market penetration of various products. This will involve close interaction with the Managing Director, marketing team and on farm sales team.
  • Manage sales to our existing farmer customer base, ensuring that forecast volume and margin targets are delivered, and closer customer relationships are developed.
  • Provide technical product support to our team of farm sales personnel.
  • Manage and enhance our activities with farm groups, consultants and agri contractors.
  • Be ambitious and innovative and bring on board new and complementary product lines that will increase our value to our customers and contribute to our growth ambitions.

Candidate profile
  • Minimum of five years commercial experience in a B2C or B2B sales or technical role in an animal nutrition environment.
  • A formal qualification in animal nutrition together with extensive experience of on farm nutrition practices.
  • Strong interpersonal and team management skills with an ability to build relationships across all levels of the organisation.
  • A commercial and "can do" approach, complemented with professional level communication, english language and IT skills. Use of social media to promote our business to the farming community is a must in this role.

**The role is primarily office based from Waterford and entails some national and occasional international travel.**
Remuneration
Attractive basic salary & bonus , company car , laptop & phone. Pension contribution.
To apply
Please email your cv through the attached link
Phone calls to John on 087 995439
F
F

Sales Assistant / Homewares

FRS Recruitment

Kilkenny, Kilkenny
2 days ago
Kilkenny, Kilkenny
€21k - €27k Per Year
2 days ago
€21k - €27k Per Year

Our client a leading Retail Store with a large Homewares, Interior Styling & Decoration department based in County Kilkenny are currently seeking to recruit an experienced Sales Assistant / Interior Stylist to join their team. This is a unique experience to join a sales department where you can be involved in the sourcing and selection of new product ranges. You will be involved in helping to create the best shopping experience for customers whilst generating sales and merchandising products and overseeing the department.
  • Choosing and buying the products and ranges that will attract sales and enhance the customers shopping experience. This will include attendance at trade shows for the purpose of sourcing products.
  • Display, Merchandising and promotion of new products and special offers both in store and through social media.
  • Offer colour matching expertise and paint product selection advice to assist the customer with their interior design and redecorating.
  • Ensure that the Homewares Department is performing to the expectations of the Store Manager.
  • Maintain awareness of all promotions and advertisements.
  • Preparation and processing of online orders.
  • Participate in the processing of goods inwards and help the team to keep the stock storage area clean and organised.
  • Answer customers questions and provide information on products, procedures and policies.
  • Process sales and appropriate payment from the customer.

KNOWLEDGE & EXPERIENCE

Have good interaction and communication skills with an interest in sales.
  • Have a minimum of 1 year retail sales experience within a similar environment.
  • Excellent interpersonal skills.
  • Strong written and oral communication skills.
  • Ability to cope under pressure.
  • Good business awareness.
  • Strong planning and organisational skills.
  • Ability to work independently.
  • Problem-solving ability.
  • Knowledge of retail computer systems.
  • Be able to prioritise duties.
  • Always be a good team player.
  • Be able to communicate well with people of all levels.

For full details, send an updated CV to Elizabeth in FRS Recruitment Kilkenny via link provided.
F
F

Sales Assistant / Homewares

FRS Recruitment

Kilkenny, Kilkenny
2 days ago
Kilkenny, Kilkenny
€21k - €27k Per Year
2 days ago
€21k - €27k Per Year

Our client a leading Retail Store with a large Homewares, Interior Styling & Decoration department based in County Kilkenny are currently seeking to recruit an experienced Sales Assistant / Interior Stylist to join their team. This is a unique experience to join a sales department where you can be involved in the sourcing and selection of new product ranges. You will be involved in helping to create the best shopping experience for customers whilst generating sales and merchandising products and overseeing the department.
  • Choosing and buying the products and ranges that will attract sales and enhance the customers shopping experience. This will include attendance at trade shows for the purpose of sourcing products.
  • Display, Merchandising and promotion of new products and special offers both in store and through social media.
  • Offer colour matching expertise and paint product selection advice to assist the customer with their interior design and redecorating.
  • Ensure that the Homewares Department is performing to the expectations of the Store Manager.
  • Maintain awareness of all promotions and advertisements.
  • Preparation and processing of online orders.
  • Participate in the processing of goods inwards and help the team to keep the stock storage area clean and organised.
  • Answer customers questions and provide information on products, procedures and policies.
  • Process sales and appropriate payment from the customer.

KNOWLEDGE & EXPERIENCE

Have good interaction and communication skills with an interest in sales.
  • Have a minimum of 1 year retail sales experience within a similar environment.
  • Excellent interpersonal skills.
  • Strong written and oral communication skills.
  • Ability to cope under pressure.
  • Good business awareness.
  • Strong planning and organisational skills.
  • Ability to work independently.
  • Problem-solving ability.
  • Knowledge of retail computer systems.
  • Be able to prioritise duties.
  • Always be a good team player.
  • Be able to communicate well with people of all levels.

For full details, send an updated CV to Elizabeth in FRS Recruitment Kilkenny via link provided.
F
F

Commercial Director ( Animal Nutrition )

FRS Recruitment

Kilkenny, Kilkenny
5 days ago
Kilkenny, Kilkenny
5 days ago

FRS Recruitment are currently recruiting for a Commercial Director on behalf of an established animal nutrition business. This is a full-time permanent role with opportunity for further career progression.
FRS Recruitment are working with a leading supplier of animal nutrition to dairy, beef and pig farmers in Ireland. We are seeking to recruit for the new senior position of Commercial Director / Head of Business Development to drive and support continued growth in the business in Ireland. Reporting to the Managing Director you will be joining a professional and dedicated team as we embark on an exciting phase of our development.This senior role will suit an ambitious, commercially astute agri professional with excellent animal nutrition knowledge and experience.
Duties
  • Develop and deliver strategies to grow the customer base and increase the market penetration of various products. This will involve close interaction with the Managing Director, marketing team and on farm sales team.
  • Manage sales to our existing farmer customer base, ensuring that forecast volume and margin targets are delivered, and closer customer relationships are developed.
  • Provide technical product support to our team of farm sales personnel.
  • Manage and enhance our activities with farm groups, consultants and agri contractors.
  • Be ambitious and innovative and bring on board new and complementary product lines that will increase our value to our customers and contribute to our growth ambitions.

Candidate profile
  • Minimum of five years commercial experience in a B2C or B2B sales or technical role in an animal nutrition environment.
  • A formal qualification in animal nutrition together with extensive experience of on farm nutrition practices.
  • Strong interpersonal and team management skills with an ability to build relationships across all levels of the organisation.
  • A commercial and "can do" approach, complemented with professional level communication, english language and IT skills. Use of social media to promote our business to the farming community is a must in this role.

**The role is primarily office based from Waterford and entails some national and occasional international travel.**
Remuneration
Attractive basic salary & bonus , company car , laptop & phone. Pension contribution.
To apply
Please email your cv through the attached link
Phone calls to John on 087 995439
I
I

Service Delivery Manager - Testing

ITSearch

Carlow, Carlow
6 days ago
Carlow, Carlow
6 days ago

Our client is looking to add a Service Delivery Manager with strong test experience for an exciting role in Carlow / remote

 

Principal Duties and Responsibilities

 

  • Leads cross functional medium to large complex projects.
  • Leading a small team of test engineers.
  • Implements the test strategy and defines the test scenarios.
  • Actively contributes to short-term and long-term strategic planning around external 3rd party relationships.
  • Implements a Universal Automation framework.
  • Maintenance of designed test suite and scripts.
  • Works with projects, the business and internal/external IT service providers to develop Service Level Agreements (SLAs) and Operational Support models when new services are delivered or reviewed.
  • Acts as the service integration point for service providers for Operational Readiness when operational changes associated with services are required.
  • Champions service and support in projects and develops a strong understanding of projects impacting service areas and ensures service impact is minimized.
  • Accountable for the quality of service and performance; ensures future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Drives internal and 3rd party service review meetings covering performance, service improvements, quality, and processes. 
  • Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to evaluate and review service performance and technical information provided by the service suppliers.
  • Has responsibility for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed.
  • Responsible for Defect Management and Reporting.
  • Works closely with other enterprise service delivery areas; has responsibility for managing any priority incidents, including communication to the business, and driving root cause analysis and resolution to ensure continued and improved service.
  • Has the skills and ability to assess service health and bring together relevant parties to resolve service impediments impacting service performance.
  • Provides meaningful reporting as agreed with the business to track service delivery and identify areas for improvement.
  • Ensures service delivery through planning and prioritization activities with their team, the business, PMO, and internal/external IT service providers.
  • Acts as the primary point of contact for the business groups to agreed IT functions, and vice versa.
  • Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
  • Works with internal and 3rd party teams to ensure actions are taken and completed to protect and improve services.
  • Provides regular and accurate management reporting on IT service performance.
  • Mentors, coaches, and inspires lower level team members to higher levels of performance.
  • Acts as an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure an effective dialogue exists between departments.
  • Drives continual improvement for capabilities and the delivery of services across IT teams in their functional area; ensures a cohesive, high quality service is seen by the business by working closely with other IT teams across the enterprise to ensure service.
  • Coordinates closely with other Service Delivery Managers across the group to ensure consistency of services and ITIL disciplines across the enterprise.
  • Manages sensitive information.

 

Job Specifications

 

  • Bachelors degree in computer science, or relevant technical experience.
  • Has 6+ years experience in an IT field, or equivalent relevant work experience.
  • Experienced Service Management professional.
  • Has expert knowledge of ITIL disciplines.
  • ITIL qualified.
  • Experience with tools such as Selenium, Specflow/Cucumber, Appium.
  • Able to effectively coach, mentor, and lead team(s).
  • Has previous experience as a Team Lead or experience in leading virtual teams.
  • Demonstrates excellent project delivery skills.
  • Has experience of managing 3rd parties and 3rd party delivered services.
  • Has experience in service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
  • Demonstrates excellent customer facing service skills.
  • Has excellent written and verbal communication skills at all levels of contact and in a wide variety of situations.
  • Uses strong technical background and understanding to present and discuss technical information in a way that establishes rapport and sustains credibility with IT.
  • Has excellent problem solving, collaboration, influencing, and conflict management skills.
  • Has service delivery experience when the service is constructed of multiple sub-services provided by multiple suppliers. e.g. Cloud (public, private, & hybrid).
  • Demonstrates strong application development partnering skills
  • Has an excellent understanding of Agile/Lean leadership principles.
  • Has a passion for service improvement.
  • Willing to support and mentor junior staff.
  • Able to work under pressure and meet deadlines.
  • Able to demonstrate a high degree of flexibility including shift and out of hours working.
  • Has excellent organizational skills.
  • Self-motivation and able to take responsibility.
  • Able to manage and prioritize and tasks and time efficiently.
  • Able to demonstrate initiative and a proactive approach to daily tasks.

 

 

For more info you can contact me at david.brazil@itsearch.ie

I
I

Senior Software Engineer - AWS and Java

ITSearch

Carlow, Carlow
9 days ago
Carlow, Carlow
9 days ago

General Summary:

 

The Senior Software Engineer is a key member of the Cloud Data Engineering team and works with the Technical Product Owner and/or Principal Software Engineer to ensure the delivery of the data agile team meets agreed upon architecture standards. They participate in the conceptualization, design, development and delivery of solutions within their business portfolio in conjunction with business area architects. May research third party/cloud solutions to ensure successful integration of the technology. They will be deep application and technology skillset subject matter experts. The Senior Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent within the Cloud Data Engineering teams.

 

Principal Duties and Responsibilities

 

  • Leads the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area
  • Provides technical leadership and direction for EPIC features delivered
  • Ensures application solution design conforms to agreed upon quality attributes such as performance, fault tolerance, etc.
  • Design, codes, configures, unit tests, maintains, and documents software deliverables using agreed upon standards and tools.
  • Collaborates with Principal SE and architects on coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
  • May complete the design of components of an application that supports and advances the reference architecture.
  • Ensures that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices .
  • Actively looks for solutions that are buy over build and are cloud based.
  • Ensures product backlog has appropriate technical stories and participates in their prioritization
  • Provides ongoing and appropriate mentorship for Software Engineers and Associate Software Engineers
  • Responsible for application solution quality from design and implementation to deploy and run. Participates in definition and maintenance of software standards
  • Responsible for communication and collaboration with key stakeholders in the delivery of features
  • Maintains depth of technical understanding of third party/cloud solutions and implementation of solutions.
  • Evaluates technical impacts from and coordinates implementation of new product releases.
  • Participates in sizing and estimation activities within the agile team
  • Communicates daily with the Scrum Master or Technical Product Owner and the Agile team on progress made and planned progress for the coming day and reports any impediments that are blocking their progress
  • Participates in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
  • Focuses on delivering business priority and value at all times
  • Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
  • Demonstrates an interest in software architectures and seeks to design solutions in alignment with Company stated architecture and standards
  • Participate in Proof Of Concept work and prototyping when necessary
  • Collaborates with Business Analysts to confirm understanding of business requirements relating to features to be delivered and to help the Business Analyst define requirements that can be delivered from a technical perspective
  • Collaborates with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
  • Collaborate with Test Engineers and Senior Test Engineers as to ensure that software meets the definition of done; ensuring successful transition of work to the next stage of production during the sprints
  • Contributes to an innovation culture in the team by suggesting improvement of deliveries and participates in evaluating new processes and technologies that can be applied to future feature delivery
  • Collaborates with Technical Support Engineers to transition software features to a production environment ensuring that the deliveries meet application performance criteria, release standards; and ensures application and system stability.
  • May serve in a Scrum Master role for an agile team
  • Automates testing of software to industry standards of software automation ensuring very high quality application/solution delivery and efficient regression of existing features
  • Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments
  • Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.

 

Job Specifications

 

  • Bachelors of Computer Science is preferred, or equivalent relevant business experience
  • 6+ years of experience in software development and delivery track record in a range or roles in a scrum environment
  • 2+ years of development experience with AWS Services implemented Cloud Data Solutions.
  • 4+ years of development experience with Java-Spring Boot, Node.JS express framework, dockers, EKS
  • Experience with Docker and Kubernetes. Having used Rancher, EKS in the past is a plus.
  • Development experience with AWS API Gateway/Lambda/NoSQL-MongoDB
  • Experience with code management tools and change control processes - Git/bitbucket
  • Experience in Continuous Integration Continuous Deployment (CICD) tools - Jenkins/AzureDevops
  • Strong experience of test-driven development (TDD) and unit testing, leveraging automation toolsets
  • Experience with monitoring solutions such as CloudWatch, Prometheus, and the ELK stack.
  • Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.
  • Skilled in Agile development/methodologies
  • Takes a logical, analytical approach to problem-solving and pays close attention to detail
  • Demonstrates excellent oral and written communication skills; experience leading groups of people through discussions, technical or otherwise
  • Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

 

Preferred Skills

 

  • Designing, developing and/or supporting interfaces and programs for Big Data Platform, Cloud Computing-AWS Stack, HDFS and Hadoop system applications experience preferred.
  • Implementation of data streaming from Legacy Systems(MVS DB2/VSAM) and Teradata to Cloud platform experience would be a plus.
  • Demonstrates a logical, analytical approach to problem-solving and pays close attention to detail
  • Mentors less experienced developers on best practices in AWS Cloud technology.
T
T

Learning & Development Specialist

Tandem Project Management

Carlow, Carlow
2 days ago
Carlow, Carlow
2 days ago

Summary:
A Learning & Development Specialist is required for a biotech company in Carlow. The successful candidate will be responsible for the design, facilitation, implementation and optimization of site Training system, learning programs and training initiatives for the site. Ensure that objectives are effectively achieved, consistent with requirements to ensure compliance, safety and reliable supply to our customers.
Responsibilities:

  • Assess and prioritise training needs for the site (e.g. through consultation with L&D Lead, Global L&D Contact, managers/ system owners, and subject matter experts), with reference to the site's strategic goals and Employee Development Plans.
  • Support managers and individuals by providing information, advice and resources in order to promote a high performing organisation.
  • This includes design and delivery of customized training plans for new and existing employees.
  • Support and further develop the L&D Business partner model.
  • LMS System admin/ super user: Lead the day-to-day operation of the learning management system in compliance with site procedures.
  • Ensure correct records retention for training records.
  • Provide guidance for the design of training programs and assist in evaluation of training activities.
  • Develop training content including materials and/or training aids required to deliver training programs.
  • Act as Sub System Owner (Business Process Owner) delegate (Chapter 3.1 Training and Qualification) and provide audit support for training system as required.
  • Act as subject matter expert for the training system.
  • Work with relevant departments to prepare the annual GMP and EHS training plans for the site.
  • Facilitate classroom and skills training as required.
  • Understand the specific responsibilities of all departments as they relate to one’s own department, understanding the business processes one’s department support.
  • May be required to perform other duties as assigned.
  • Reports to the Learning and Development site Lead.

Qualifications & Experience:

  • Diploma or higher preferred; ideally in a related discipline.
  • 2 years’ experience and/or a particular skill set in their area of expertise that adds value to the business; ideally in a manufacturing, preferably GMP setting.
  • Expert knowledge of principles and methods for design and delivery of training material.
  • Presentation skills.
  • Training evaluation skills.
  • Computer skills – PowerPoint, excel, Word, Project Management skills.
  • Strong interpersonal skills.
  • Communication skills: oral and written.
  • Change management skills.
  • Ability to Influence others in a positive manner.
  • Listening and Observation skills (self, other individuals, teams).
M
M

House Keeper/Accommodation Assistant

Mount Juliet Estate

Kilkenny
21 days ago
Kilkenny
21 days ago

Mount Juliet Estate are currently looking for experienced housekeeping staff to join our growing Accommodation team.  A basic level of spoken and written english is required.

Main Duties

  • Maintains excellent standards of cleanliness throughout the Estate
  • Clean and maintain hotel bedrooms for check in and check out
  • Cleaning of public areas / meeting rooms and office space
  • Ensures all maintenance requests are communicated clearly to the Maintainence Team.
  • Deals with all guest requests in a professional and timely manner.
  • Ensure that all checklists are completed.
  • Follows Estate procedure for the acceptance, security and return of guest lost property.
  • Adheres to Estate policy for key control and security.

Desired Skills

  • Some experience as an Accommodation assistant or Porter in a busy Hotel property
  • Experienc in cleaning / santiising
  • The ability to engage well with guests
  • Excellent attention to detail
  • The ability to adapt to change and work well under pressure
  • Outgoing and friendly personality
  • Have a professional image at all times in line with the Hotel standards
  • Be committed to the team and the Hotel industry.&
  • Be flexible with working hours (must be available for weekends and midweek, early starts and late finishes)
  • Report all potential and real hazards immediately.
  • Attend all fire, health and safety and first aid training.
  • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws and reporting any possible hazards and conditions to the Manager.
  • Be passionate about hospitality, and thrive on working as part of a team.
  • Be personable, responsible and conscientious.
  • Have the ability to deliver great customer service and develop relationships with our guests.
  • Have the ability to remain calm under pressure.
  • Be committed to their own personal development.
  • Be comfortable working on their own and as part of a team.

Benefits Include:

  • Felxible Working Hours
  • Competitive Pay
  • Employee Assistance Program
  • International Hotel discounts
  • Staff Meal
  • Uniform
  • Training & Continuous Professional Development
  • Complimentary Health Club Access

This is an excellent opportunity for an experienced individual to progress their career within a 5* Luxury Estate with a supportive and ambitious employer. We look forward to hearing from you!

Mount Juliet is part of the Tetrarch Hospitality Group, one of Ireland's leading Hotel Management companies, operating and asset managing over 1600 bedrooms with close to 1800 employees in some of the finest and best~known hotels in Ireland.

Mount Juliet Estate is an Equal Opportunity employer

·

M
M

Receptionist

Mount Juliet Estate

Thomastown
21 days ago
Thomastown
21 days ago

The Role

The Receptionist role assists in overseeing and directing all aspects of Front Desk operations.. You will be responsible for reception operations, training of the team, implementing brand standards and ensuring effective operation of the front office team.

Key Duties And Responsibilities

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any issues quickly and report any complaints to management, to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To be responsible for accurate and efficient with guest billing and billing procedures.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails and filing
  • To ensure that all reservations and cancellations are processed efficiently.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager
  • Good administrative skills and the ability to use email and booking systems
  • Good team working skills
  • A friendly and welcoming approach.

Required:

  • Minimum 1 years Experience in a receptionist role in Hospitality Sector
  • Experience in Hotel Booking systems including Opera , Hotsoft and Marsha
  • Excellent customer service and interpersonal skills, including a pleasant telephone manne
  • High standards of dress and presentation
  • Fluent level of English and eligible to work in Ireland.

What we offer

  • Competitive salary
  • Employee meal
  • Complimentary gym access
  • Parking
  • International hotel discounts through Marriott
  • Continuous Professional Development opportunities
  • Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

We look forward to hearing from you!

Posted

8 days ago

Description

We have a fantastic opportunity available for Reservations Agent in the 5-Star Mount Juliet Estate Autograph Collection Hotel.

Reservations Agent

  • Thomastown, Co. Kilkenny, Ireland
  • Full time / Part Time
  • € Competitive Rates

Job Summary

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is always of utmost importance that the reservations department present a friendly and professional manner. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms, dealing with queries and cross selling of all available revenue streams.

Key Duties And Responsibilities

  • Manage guests' reservations, ensuring that their needs and wants are met to the highest standard.
  • Provide details of hotel facilities and pricing information. Impeccable and thorough billing skills.
  • Promoting and up selling the estate facilities and amenities.
  • Responding efficiently and effectively to guest feedback
  • Ensure expectations are set correctly, in advance of the guest's stay..

Minimum Requirements

  • 1 years' experience in a similar role with a Reservations System or Front Office Team, Opera an advantage.
  • Excellent customer care skills.. Proficient IT skills
  • Excellent command of the English language both written and oral is essential.
  • Ability to cope well under pressure.
  • Highly motivated, and a team player.
  • Proficient IT skills including Opera, Marsha or other PMS system experience an advantage

What we offer

  • Competitive salary
  • Employee meal
  • Complimentary gym access
  • Free Parking
  • International hotel discounts through Marriott
  • Continuous Professional Development opportunities
  • Employee Assistance Program

Mount Juliet is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.

Mount Juliet Estate is an Equal Opportunity Employer

Source: Mount Juliet Estate