duty manager jobs

Near dublin, dublin
363Jobs Found

363 jobs found for duty manager jobs Near dublin, dublin

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Territory Manager

NCR

IRELAND VIRTUAL
23 days ago
IRELAND VIRTUAL
23 days ago
About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Territory manager
GRADE: 10
LOCATION: ROI
Position Summary:
The Territory Manager provides management and coaching support to employees in a designated territory within a area in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. The Territory Manager must work effectively with other organizations and individuals.
Key Areas of Responsibility:
• Drive continuous productivity and quality improvements with the service being delivered by the team
• Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, FSC Service Coordinators, etc.).
SLA Performance
• Monitor SLA performance against target for territory.
• Perform root-cause analysis and preventive measures for repeated escalations.
• Analyze issues for missed targets and implement corrective actions.
• Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.
People Management
• Ensure an environment that promotes effective communications, positive employee relations and teamwork.
• Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
• Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities.
• Monitor performance improvement issues and provide appropriate coaching mentoring and counseling.
• Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews.
• Conduct individual and team meetings on a regular basis.
• Responsible for the management of absence.
Financial Management (impacts the P&L)
• Promote and manage time-and-material (T&M) activities.
• Manage expenses effectively (overtime, parts, assets).
• Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order).
• Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments.
• Contribute to the review and revision of appropriate parts inventory levels.
• Manage employee-related and miscellaneous expenses.
FSC Coordination
• Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis.
• Support the FSC Service Coordinator in managing SLA performance.
• Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive.
• Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization.
• Participate in the UK Duty manager rota
• Duty Manager rota will involve shift working for the weekend of their rostered week, and being on call overnight for the 7 day period of their scheduled week.
• 2 days off in lieu may be claimed following duty manger weeks
Experience Requirements:
Education
• Four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration.
Experience
• Equivalent experience or combination of education and experience will be considered on an exception basis.
• Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.
• Five to eight years work experience in hardware and/or software support
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
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Level 1 Network Engineer - Permanent

Ergo

Dublin
1 day ago
Dublin
1 day ago

Overview:

The primary duty of this role is to install and support network services internally to Ergo and externally to client companies.

Key Responsibilities:

  • Provide technical assistance to our external customers.
  • Provide technical assistance to engineers when they are on customer sites.
  • Liaise with vendors to resolve issues in a timely manner.
  • Use in house tools to track and log calls.
  • Use Network Management Tools to troubleshoot network issues.
  • Assist in Network Operation Centre activities.
  • Create reports as per pre-assign tasks.

Required Skills: (knowledge of some or all of the following)

  • STP, VLAN
  • HSRP, VRRP
  • Switching and Routing
  • BGP, OSPF, EIGRP
  • VPN, IPSEC, SSL VPN
  • Voice over IP
  • Firewall technologies
  • Wireless technologies
  • Authentication, Authorization RADIUS
  • Network Management and Monitoring, SNMP
  • Proven track supporting networks based on HP, Cisco, Extreme or Juniper
  • equipment
  • Strong troubleshooting abilities.
  • Strong grasp of Network security: firewalls, routers & switches
  • Strong communication and team-player skills.
  • Multitasking – be able to handle multiple issues simultaneously
  • Certifications in Networking/Security technologies, such as Aruba ACSA/ASMA, HP ASE, Cisco CCNA/CCNP are desirable but not essential
  • Minimum 2 year’s relevant experience in a similar role
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Building Services Co-ordinator

iNFORM3 Recruitment Limited

Dublin, Dublin
7 days ago
Dublin, Dublin
€60k - €80k Per Year
7 days ago
€60k - €80k Per Year

Building Services Coordinator/MEP         Dublin  €60-80k

INFORM3 Construction Recruitment has a new opportunity for a Building Services Co-ordinator to play a key role with Tier 1 Building contractor. The company has been operating for over 50 years and has an excellent reputation within the construction industry. Their portfolio boasts a number of award-winning projects and they have successfully completed developments £100M+. Competitive salary and package on offer, with strong opportunity to progress within the company.

Our client is looking for candidate with a minimum of 5 years performing in a similar role with excellent knowledge of MEP building design, ideally in the residential sector.

Main Duties & Responsibilities

  • Ensure compliance with company Quality Management Systems & ISO 9001
  • Co-ordinate construction of projects to meet programme and to ensure handover of project / any phased handover, on time.
  • To produce Method Statements for M&E at Pre-Tender stage.
  • To arrange Electrical site set up for the duration of project including temporary electrics.
  • To obtain Quotations and make recommendations for such work in conjunction with Contracts, Site Managers, QS, and Purchasing.
  • To produce Outline Programmes for Services Installations
  • To set up Initial Meetings pre-contract with Services Sub-Contractors
  • To ensure that Services Sub-Contractors comply with PCL requirements and conditions of Sub Contract.
  • To organize and chair Services Co- ordination site meetings and circulate minutes.
  • Identify discrepancies between M&E, Structural, Architectural and Client provisions
  • Manage M&E Sub-Contractor’s work progress, shop drawings, method statements, submissions and approvals.
  • To ensure that Builders Work drawings are produced in time with all Services Sub- Contractors input.
  • To ensure that Final Builders Work Drawings are agreed and issued to all Sub-Contractors/ Design Team PCL for approval.
  • To obtain M&E material samples for approval within agreed dates.
  • To obtain approval for Equal Alternatives from Design Team within agreed dates.
  • To ensure M&E works are coordinated on site between PCL Management, Clients, Consultants and Sub-Contractors.
  • To review progress reports from Sub- Contractors.
  • To carry out regular Reviews of Services Installations.
  • To compile Services Drawings, Specification, Details for Safety File
  • Provide defined Reports to Management.
  • Review all M&E Design Drawings to ensure compliance with design specification and guidelines.

For more information feel free to contact Steve on 02830898345 or 015314886

 

INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy, please find this on our website.

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Business Development Manager

Ergo Services Ltd

Dublin City, Dublin
5 days ago
Dublin City, Dublin
5 days ago

As a Business Development Manager your role will be to secure New Business at agreed target levels.
This is a target driven role and the candidate will be expected to secure new business across the different lines of Ergo's business in the defined sector.
You must demonstrate a track record excelling in a target driven environment, with the ability to utilize and work alongside other departments to benefit yourself and the wider organisation when pitching to new clients in this role.
This role involves working with the pre-sales Technical Consultants to deliver sales targets for net new business for our Managed Services business unit. This role will have responsibility for the full sales lifecycle, contributing to the overall sales number and sales strategy
Main Responsibilities:
* Can attack a sector - open conversations build relationships fast and secure viable long term business.
* Strong communication (written and verbal), presentation and interpersonal skills
* A high degree of computer literacy, including Microsoft Word, Outlook, Excel and PowerPoint
* Capacity to work independently and proactively
* Building genuine and mutually beneficial relationships with customers, colleagues and vendors
* Developing and executing highly effective business development activities
* Meeting sales targets and exceeding your customers' expectations
* Work with line management & Technical Sales Consultants to manage commercial and technical aspects required to close deals
* Liaising with all functions within the business to ensure maximum overall effectiveness & profitability
* Research and evaluate your target market on a regular basis, keep abreast of industry best practice, trends, market intelligence and competitor offerings
* Adhere to the Ergo governance process and sign offs
* Attend and present at prospect meetings and internal meetings with other company functions necessary to perform duties and aid business development
* Managing the full sales lifecycle from start to finish, ensuring quality customer care is provided at all stages of the process.
* Assist with the implementation of marketing activities and integrate personal sales efforts with organised marketing activities
* Utilise and update for Ergo's CRM to accurately forecast your pipeline and projected revenue/GP/Resources
* Exceeding the highest standards of professionalism and customer service at all times.
Experience:
* Minimum 5 years previous relevant experience in a similar role & Sector
* 8/10 years + selling - Hunter BDM
* Selling/Service ITSM, software projects or related solutions
* Proven track record in target achievement
Education:
* Business, Marketing or IT Degree highly desirable or similar
* Willing to undertake formal sales training
Knowledge Of:
* Current IT best practice and emerging technologies
* Relevant and new IT services and products
* Business Challenges and how IT can address these
* Sales process
Other Information / Circumstances:
* Work requirements with overtime as needed to meet deadlines
* Flexibility in terms of business travel (around Dublin, countrywide and internationally if required)
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Shipment Clerk / Administrator

EIRKOO

Dublin, Dublin
22 days ago
Dublin, Dublin
€25k - €28k Per Year
22 days ago
€25k - €28k Per Year
Eirkoo is recruiting for a data migration / customs clerk on a temporary basis based in North County Dublin - Must have previous experience working with Excel.
Full Job Description

Eirkoo is recruiting for a data migration clerk on a Permanent basis for a Logistics Company based in North County Dublin

Our client is seeking an energetic candidate with strong Excel skills. Strong interpersonal skills, along with a proactive approach to work are required for the role.
Key Duties and Responsibilities
  • Advanced PC skills
  • Data Entry
  • Working with Excel
  • Customer Service
  • Administration of client relationship management database.
  • General administrative duties to include filing (paper and electronic)
  • Other duties as required
 Ideal Candidate
  • Strong communication skills both verbal & written and an ability to communicate with all levels of the organization.
  • Excellent time management skills with a keen eye for details.
  • Ability to prioritise work, multitask and work on own initiative as well as part of a team.
  • Excellent PC skills and proficiency in email, internet, Microsoft Office – Word, Excel & Outlook.
Permanent Shifts Available
7am to 3pm (Tuesday to Saturday)
3pm to 11pm (Monday to Friday)
11pm to 7am (Sunday to Thursday)
Salary is €26,000 (Premium for Night Shift)

If you are interested in this position please send me across a copy of your CV.  Or to hear more information please contact John Mansell on 01 699 1512 for a confidential chat
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Fund Accountant

LINK GROUP SERVICE COMPANY LIMITED

Dublin, Dublin
6 days ago
Dublin, Dublin
€27k - €30k Per Year
6 days ago
€27k - €30k Per Year
Fund Accountant
Dublin

Overview
Ownership of the daily processing tasks for funds within a fund accounting team
The successful candidate will be expected to consistently demonstrate exceptional internal and external service with clients, along with our core values of Integrity, Commitment and Performance
 
Key Accountabilities and Main Responsibilities
  • Each member of staff has responsibility to adhere to our policies and procedures. In particular, to ensure operational controls are carried out in accordance with agreed procedures and to ensure the ongoing mitigation of business risk. In this regard, regular training should be agreed with the departmental manager / team leader.
Client
  • Client Relationship: Point-of-contact for multiple clients (internal and external) at a daily operational level
  • Liaising with Investment Managers, Depositaries and Brokers where issues arise with regards the day-to-day running of the fund
Operational
  • Cash and Position Reconciliations via our FundRecs Velocity software.
  • NAV Calculation
  • Ensure deadlines are met by planning and scheduling effectively, including the use of our operational improvement software, Enlighten.
Compliance / Management Information:
  • To comply with appropriate internal controls within area of responsibility
  • Ensuring that operational checklists are followed
  • Prepare and maintain the procedures within the team
Project / Ad hoc duties:
  • To complete special projects and to perform other duties as required
Experience & Personal Attributes
Required
  • Accounting
  • Fund Administration
  • Strong MS Office skills – in particular Excel and Word
  • Accounting / Business Degree
  • 1-year minimum Fund Accounting or Financial Services experience
Desirable
  • FIS InvestOne (formerly SunGard)
  • Fund Recs
  • Accountancy part-qualified
Competencies Required
  • Customer service
  • Innovation, change and continuous improvement
  • Communication
  • Results focused
  • Technical awareness
  • Team Working
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Trade Capture & Pricing Associate

LINK GROUP SERVICE COMPANY LIMITED

Dublin, Dublin
7 days ago
Dublin, Dublin
€28k - €30k Per Year
7 days ago
€28k - €30k Per Year

Trade Capture & Pricing Associate

Dublin

Company Description

Link Group connects millions of people with their assets including equities, pension and superannuation, investments, property and other financial assets.  We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple.  We help manage regulatory complexity, improve data management and provide tools to help people connect to their assets, leveraging analysis, insight and technology.  Our core businesses are complemented by our expertise in digital solutions and data analytics, and enable us to provide a complete service to our global network of clients and partners.  (Link Asset Services is a member of Link Group.)

Our Funds Solutions division is a leading independent Authorised Fund Manager and provider of fund administration and transfer agency services.  We leverage our specialist knowledge and technology to support traditional and alternative funds in UK, Ireland, Luxembourg and Australia, manage £100bn of assets with circa 500 people. With a focus on strong governance, regulatory expertise and risk management, our business helps to manage regulatory compliance for asset managers and investors.  Our unique place in the market, combined with our partnership approach, depth of experience and well-invested systems, enables us to support investment managers through the challenges of changing market and investor needs, and, as a result, help them to enhance returns, minimise costs and mitigate their risks.
Overview:

The Trade Capture & Pricing Associate will work within a small team within our Finds Solutions Division. The role will take ownership of the daily processing tasks within the Fund Accounting Support Services of the Trade Capture & Pricing team. The Trade Capture & Pricing Associate will consistently demonstrate and provide an exceptional internal and external service with our clients.

 Key Accountabilities and Main Responsibilities:

  • Ensure operational controls are carried out in accordance with agreed procedures, to ensure the ongoing mitigation of business risk. In this regard, regular training should be agreed with the departmental manager / team leader.

Client:

    • Client Relationship: Point-of-contact for multiple clients (internal and external) at a daily operational level
    • Liaising with Fund Accounting teams, Custodians and Service Providers daily where issues arise with regards to the day-to-day running of trade processing, portfolio reconciliations, securities valuation and pricing oversight. 

Operational:

    • Process trades sent by the Investment Manager to the Fund Accounting System via our Trade Capture system, Fund Recs Velocity Trade Capture
    • Reconcile funds’ Positions via our FundRecs Velocity software. Query and resolve breaks
    • Oversight of Pricing on funds’ portfolios and completion of pricing for new securities.
    • Review of pricing exceptions on funds. 
    • To ensure deadlines are met, by effective planning and scheduling
    • Compliance
    • To comply with appropriate internal controls within area of responsibility
    • Ensuring that operational checklists are followed
    • Prepare and maintain the procedures within the team

Ad hoc:

    • Complete special projects and to perform other duties as required
    • Take an active role in the testing and implementation of new tasks as the team grows in size and complexity
    • Complete testing of new features on our InvestOne Enterprise and Fund Recs systems

Experience & Personal Attributes:

  • Strong MS Office skills – in particular Excel and Word
  • Accounting / Business Degree
  • Organisational skills
  • Analytical thinking: problem solving and reasoning skills
  • Desirable
  • 6 months minimum work experience 
  • FIS InvestOne (formerly SunGard) experience would be beneficial
  • Fund Recs Velocity platform experience would be beneficial
  • Trade Capture experience beneficial
  • Familiarity with Bloomberg terminal beneficial
  • Multitasking skills

Additional Information:

At Link we believe our people are our most important asset.  We offer excellent career progression opportunities, ongoing training and development.  If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.

Together we achieve: We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued.  We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth.  Be part of the Link Group journey and together we will achieve our full potential.   

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

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DevSecOps Engineer

Software Placements

Dublin, Dublin
2 days ago
Dublin, Dublin
2 days ago

Client

My client currently has a requirement for a DevSecOps Engineer to join their growing team based in Dublin. 

Role

You will support perimeter security devices and to help manage and maintain the day to day security and system change lifecycle of critical security devices and tools. This includes Firewalls, VPN infrastructure, DNS and the advanced security features associated with next generation firewalls. This role will suit someone with a background in IP networking and a strong interest/experience in scripting and automation and experience with DNS management.

Responsibilities

  • Maintain the configuration/ availability and system lifecycle of all key perimeter/internal security devices.
  • Respond to incident escalation requirements from security tools and support SOC functions
  • Develop automation solutions for day to day maintenance and troubleshooting tasks
  • The following are some of the duties required but are not definitive:
  • Firewall configuration, administration, and monitoring
  • Firewall base line security
  • Proactive fault management and vendor engagement
  • DNS management
  • Perimeter Hygiene

Experience

  • 3+ years professional experience in a DevSecOps role or an IP Networking / DNS management in an enterprise environment, with exposure to scripting, automation and DNS management. Experience with administration of cloud based services would be advantageous.
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Vendor specific certifications in networking or cloud based services would be an advantage
  • Knowledge managing DNS systems

Contact

If you feel this role is for you please contact Mick Duffy on +353 1 525 4647 or mduffy@softwareplacements.ie

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Cleaning Supervisor

Sodexo

Grangegorman, Dublin
15 days ago
Grangegorman, Dublin
15 days ago

We currently have an opportunity for a Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We currently have an opportunity for a Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

  • To supervise and work alongside the cleaning team, including the allocation of workloads, monitoring progress and performance, managing periodic calendar, determining work priorities, HR issues, paying particular attention to productivity, timekeeping and quality control
  • Assist with general administrative support
  • To check on-site job request software for incoming cleaning requests and deal with accordingly.
  • To clean all areas to a high standard and use cleaning materials and consumables safely adhering to all COSHH regulations.
  • General cleaning duties
  • Carry out cleaning audits to monitor operatives performance and adherence to company standards and provide action plans as required
  • Meet with clients to discuss any quotes, adhoc requirements, complaints and emergencies and take appropriate action.
  • Manage emergencies via the out of hours emergency call out telephone on a rota basis.
  • Flexibility is required to cover all shifts within the cleaning department
  • Assist with the recruitment, management, induction, training, development, motivation and appraisal of new and existing employees within the business to promote good employee relations and operate within company procedures, legislation and the Investors in people standards
  • To control and monitor the correct use of appropriate cleaning materials and equipment in the respective areas.
  • To carry out any stock checks on equipment and materials required.
  • To authorise, allocate and record staff absences.
  • To attend meetings, training workshops and other training courses as required.
  • To adhere to existing working practices, methods and procedures
  • To comply with all relevant health and safety legislation, policies and procedures
  • To maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • To assist with general training requirements of the cleaning department.
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the responsibility of the position.

Must have a proactive approach to the role

Ability to use a variety of general electrical cleaning equipment.

Excellent attention to detail and cleaning to a high standard

Excellent time keeping

Ability to deal with the cleaning staff in a professional and helpful manner.

Health and Safety knowledge.

Experience of working with risk assessments and safe systems of work.

Excellent communication skills.

Good computer skills (Microsoft office)

Ability to make last minute changes to cleaning rota due to unplanned absences/events.

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Office Administrator

Osborne

Dublin, Dublin
5 days ago
Dublin, Dublin
5 days ago

Osborne are currently recruiting for an Office Administrator to join a small team based in Dublin 6. This is a temporary position with a view to permanency.
This role will suit an organised and detail orientated individual with strong communication skills. As office administrator you will be responsible for day to day co-ordination of administrative duties in the office. This includes but is not limited to organising mail and post, data entry and dealing with incoming queries.
The successful candidate will have a minimum of 1 years’ experience in a similar role and strong organisational and communicational skills.


Salary and Benefits:

  • Excellent DOE
  • Central Location near public transport links
  • Small but welcoming team

Key Responsibilities:

  • Answering phone and recording calls
  • Taking card payments over the phone and recording records
  • Document management of filing system
  • Providing day to day administration support
  • Update databases to include managing, entering, processing, and verifying a range of data and information.
  • Monitor and maintain specific mailboxes on a regular basis and respond to queries.
  • Coordinate, assemble and organise delivery of related mail.

Requirements:

  • 1 years+ experience in a similar role
  • Excellent attention to detail
  • Proven organisation and time management skills
  • Excellent interpersonal skills
  • IT literate, with Microsoft Outlook, Word, Excel, and PowerPoint skills


All interested candidates should apply through the link provided for the attention of Naomi McGrath at Osborne Recruitment and are welcome to call Naomi on 01 6384400 for more information.
Please submit your CV in Word format

Posted

23 days ago

Description



About NCR


NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.




TITLE: Territory manager


GRADE: 10


LOCATION: ROI




Position Summary:




The Territory Manager provides management and coaching support to employees in a designated territory within a area in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. The Territory Manager must work effectively with other organizations and individuals.





Key Areas of Responsibility:





• Drive continuous productivity and quality improvements with the service being delivered by the team


• Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, FSC Service Coordinators, etc.).





SLA Performance




• Monitor SLA performance against target for territory.


• Perform root-cause analysis and preventive measures for repeated escalations.


• Analyze issues for missed targets and implement corrective actions.


• Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.





People Management




• Ensure an environment that promotes effective communications, positive employee relations and teamwork.


• Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.


• Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities.


• Monitor performance improvement issues and provide appropriate coaching mentoring and counseling.


• Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews.


• Conduct individual and team meetings on a regular basis.


• Responsible for the management of absence.





Financial Management (impacts the P&L)




• Promote and manage time-and-material (T&M) activities.


• Manage expenses effectively (overtime, parts, assets).


• Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order).


• Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments.


• Contribute to the review and revision of appropriate parts inventory levels.


• Manage employee-related and miscellaneous expenses.





FSC Coordination




• Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis.


• Support the FSC Service Coordinator in managing SLA performance.


• Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive.


• Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization.


• Participate in the UK Duty manager rota


• Duty Manager rota will involve shift working for the weekend of their rostered week, and being on call overnight for the 7 day period of their scheduled week.


• 2 days off in lieu may be claimed following duty manger weeks




Experience Requirements:





Education




• Four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration.




Experience




• Equivalent experience or combination of education and experience will be considered on an exception basis.


• Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.


• Five to eight years work experience in hardware and/or software support


Offers of employment are conditional upon passage of screening criteria applicable to the job.




EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

Source: NCR