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329 Jobs Found 

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Territory Manager

NCR

IRELAND VIRTUAL
19 days ago
IRELAND VIRTUAL
19 days ago
About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Territory manager
GRADE: 10
LOCATION: ROI
Position Summary:
The Territory Manager provides management and coaching support to employees in a designated territory within a area in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. The Territory Manager must work effectively with other organizations and individuals.
Key Areas of Responsibility:
• Drive continuous productivity and quality improvements with the service being delivered by the team
• Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, FSC Service Coordinators, etc.).
SLA Performance
• Monitor SLA performance against target for territory.
• Perform root-cause analysis and preventive measures for repeated escalations.
• Analyze issues for missed targets and implement corrective actions.
• Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.
People Management
• Ensure an environment that promotes effective communications, positive employee relations and teamwork.
• Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.
• Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities.
• Monitor performance improvement issues and provide appropriate coaching mentoring and counseling.
• Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews.
• Conduct individual and team meetings on a regular basis.
• Responsible for the management of absence.
Financial Management (impacts the P&L)
• Promote and manage time-and-material (T&M) activities.
• Manage expenses effectively (overtime, parts, assets).
• Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order).
• Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments.
• Contribute to the review and revision of appropriate parts inventory levels.
• Manage employee-related and miscellaneous expenses.
FSC Coordination
• Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis.
• Support the FSC Service Coordinator in managing SLA performance.
• Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive.
• Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization.
• Participate in the UK Duty manager rota
• Duty Manager rota will involve shift working for the weekend of their rostered week, and being on call overnight for the 7 day period of their scheduled week.
• 2 days off in lieu may be claimed following duty manger weeks
Experience Requirements:
Education
• Four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration.
Experience
• Equivalent experience or combination of education and experience will be considered on an exception basis.
• Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.
• Five to eight years work experience in hardware and/or software support
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
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Building Services Co-ordinator

iNFORM3 Recruitment Limited

Dublin, Dublin
3 days ago
Dublin, Dublin
€60k - €80k Per Year
3 days ago
€60k - €80k Per Year

Building Services Coordinator/MEP         Dublin  €60-80k

INFORM3 Construction Recruitment has a new opportunity for a Building Services Co-ordinator to play a key role with Tier 1 Building contractor. The company has been operating for over 50 years and has an excellent reputation within the construction industry. Their portfolio boasts a number of award-winning projects and they have successfully completed developments £100M+. Competitive salary and package on offer, with strong opportunity to progress within the company.

Our client is looking for candidate with a minimum of 5 years performing in a similar role with excellent knowledge of MEP building design, ideally in the residential sector.

Main Duties & Responsibilities

  • Ensure compliance with company Quality Management Systems & ISO 9001
  • Co-ordinate construction of projects to meet programme and to ensure handover of project / any phased handover, on time.
  • To produce Method Statements for M&E at Pre-Tender stage.
  • To arrange Electrical site set up for the duration of project including temporary electrics.
  • To obtain Quotations and make recommendations for such work in conjunction with Contracts, Site Managers, QS, and Purchasing.
  • To produce Outline Programmes for Services Installations
  • To set up Initial Meetings pre-contract with Services Sub-Contractors
  • To ensure that Services Sub-Contractors comply with PCL requirements and conditions of Sub Contract.
  • To organize and chair Services Co- ordination site meetings and circulate minutes.
  • Identify discrepancies between M&E, Structural, Architectural and Client provisions
  • Manage M&E Sub-Contractor’s work progress, shop drawings, method statements, submissions and approvals.
  • To ensure that Builders Work drawings are produced in time with all Services Sub- Contractors input.
  • To ensure that Final Builders Work Drawings are agreed and issued to all Sub-Contractors/ Design Team PCL for approval.
  • To obtain M&E material samples for approval within agreed dates.
  • To obtain approval for Equal Alternatives from Design Team within agreed dates.
  • To ensure M&E works are coordinated on site between PCL Management, Clients, Consultants and Sub-Contractors.
  • To review progress reports from Sub- Contractors.
  • To carry out regular Reviews of Services Installations.
  • To compile Services Drawings, Specification, Details for Safety File
  • Provide defined Reports to Management.
  • Review all M&E Design Drawings to ensure compliance with design specification and guidelines.

For more information feel free to contact Steve on 02830898345 or 015314886

 

INFORM3 Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy, please find this on our website.

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Shipment Clerk / Administrator

EIRKOO

Dublin, Dublin
18 days ago
Dublin, Dublin
€25k - €28k Per Year
18 days ago
€25k - €28k Per Year
Eirkoo is recruiting for a data migration / customs clerk on a temporary basis based in North County Dublin - Must have previous experience working with Excel.
Full Job Description

Eirkoo is recruiting for a data migration clerk on a Permanent basis for a Logistics Company based in North County Dublin

Our client is seeking an energetic candidate with strong Excel skills. Strong interpersonal skills, along with a proactive approach to work are required for the role.
Key Duties and Responsibilities
  • Advanced PC skills
  • Data Entry
  • Working with Excel
  • Customer Service
  • Administration of client relationship management database.
  • General administrative duties to include filing (paper and electronic)
  • Other duties as required
 Ideal Candidate
  • Strong communication skills both verbal & written and an ability to communicate with all levels of the organization.
  • Excellent time management skills with a keen eye for details.
  • Ability to prioritise work, multitask and work on own initiative as well as part of a team.
  • Excellent PC skills and proficiency in email, internet, Microsoft Office – Word, Excel & Outlook.
Permanent Shifts Available
7am to 3pm (Tuesday to Saturday)
3pm to 11pm (Monday to Friday)
11pm to 7am (Sunday to Thursday)
Salary is €26,000 (Premium for Night Shift)

If you are interested in this position please send me across a copy of your CV.  Or to hear more information please contact John Mansell on 01 699 1512 for a confidential chat
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TPM03411 - Senior Process Engineer

Tandem Project Management

Dublin, Dublin
1 day ago
Dublin, Dublin
1 day ago

Summary:
Our client a global biologics company is in the process of undertaking a Fill finish project and is looking for a Process /Mechanical Engineer to support the client design team in the execution of this project. The role will be Dublin based, with remote working requirements initially based on Covid constraints. As the project progresses it is expected that the project team will transition to site.

Responsibilities:

  • To provide client side design input at Detailed Design and CQV commencement stages of the design of a Fill/Finish Facility and supporting infrastructure.
  • The Primary area of responsibility shall be design support to the Design
  • Manager in the areas of Utility and HVAC design.
    Support client side design team in its efforts associated with the Fill/Finish Facility.
  • Lead the client side design reviews in the area of P&ID’s, AF&ID’s, HAZOP’s, GMP Reviews etc.
  • Participate in cross functional package, area, or overall design team reviews as required in support of overall design goals and expectations for the project.
  • Participate in design reviews, model reviews, etc., and to input on technical elements of the design.
  • Expedite, coordinate and compile comments at reviews and to follow up closure during the deign process.
  • Execute P&ID, URS, Specification and other reviews associated with the Fill
  • Finish project as requested by the Design manager.
  • Provide input and assistance to both Automation and CQV in relation to the overall design.
  • Participate in the design reviews and specifications review of any Vendor
  • Package Equipment as requested.
  • Provide assistance in the execution FAT’s / SAT / CQV activities at various locations as required.
  • Any other duties as required to support the Fill/Finish Project.

Qualifications & Experience:

  • Degree level qualification in chemical, and/or mechanical engineering, or equivalent.
  • Minimum of 5 years of experience in GMP pharmaceutical design / build / commission / start-up with direct responsibility for Engineering.
  • Documentation, Project Execution or Facility Design.
  • Experience with design, construction or commissioning of pharmaceutical facilities such as a drug substance, drug product or fill/finished facility.
  • Experience of executing project with both a utilities (plant utilities and clean utilities) and HVAC.
  • Experience of Validation /Verification of GMP equipment or processes would be beneficial.
  • Demonstrated ability to organize and lead a multifunctional team in support of defined objectives.
  • Ability to challenge, defend and present technical aspects of design and commissioning.
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Data Entry Specialist - Part Time

Tandem Project Management

Dublin, Dublin
2 days ago
Dublin, Dublin
2 days ago

Summary:
My client is a biotech company looking for a Data Entry Specialist (Part Time) in West Dublin. The successful candidate will be responsible for inputting and maintaining accurate and up-to-date process and product data into the Data Entry System from paper and/or electronic sources. The incumbent will be a contributor in supporting the Data Analytics System, to allow timely availability of verified data for any GMP and business need.
Responsibilities:

  • Data entry from approved source documents (paper and/or electronic) accurately and in a timely manner (first data entry).
  • Data reconciliation and verification for data entered by first data enterer to ensure data integrity.
  • Continuous tracking of the status of the data entry and reconciliation for the applicable products and batches, to allow efficient oversight and control of data entry process on a recurrent basis.
  • Liaising and communicating with multiple departments across the organization in order to gather information and ensure that the Data Entry database is kept up-to-date.
  • Respond to queries for access to relevant data.
  • Support in the design and development of new electronic data entry templates for new products and/or changes of the existing data entry templates.
  • Support in creation and maintenance of applicable data entry procedures and documents.

Qualifications & Experience:

  • Minimum of Bachelor’s degree in Life Sciences (or similar technical Bachelor's degree).
  • 1 year+ of relevant experience working on data entry and verification using electronic systems (desirable experience with Discoverant PRIMR Data Entry).
  • Strong computer skills (Microsoft Word, Excel, Power Point, Outlook).
  • Knowledge and understanding of cGMP requirements and Data Integrity basic concepts.
  • Desirable skills with software for data analysis and plotting (MS Excel, SAS JMP, Biovia Discoverant etc.).
  • Strong attention to details.
  • Ability to execute with minimal supervision for routine job duties and escalate to Manager potential risks impacting the data entry process.
  • Strong attitude to Teamwork and collaboration, with ability to build effective relationships both within and external to the Department.
  • Ability to operate efficiently in a complex matrix organization and international environment.

 

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Plant QA Associate

Tandem Project Management

Dublin, Dublin
3 days ago
Dublin, Dublin
3 days ago

Summary:
A Plant QA Associate is required for a biotech company in West Dublin. The successful candidate will report to the QA Manager and will be a core member of the site Quality Assurance team. The incumbent will serve as Quality point of contact for manufacturing operations. The site is focused on continuous improvement of all work processes and practices, therefore in addition to routine Quality Assurance duties. This is a 24/7 shift role required to support manufacturing operations.
Responsibilities:

  • Perform all activities in compliance with safety standards and SOPs.
  • Write, review and approve Standard Operating Procedures in accordance with Policies.
  • Provide Quality support for triage and investigation of all classes of non-conformance (NC) events.
  • Review and approval of Non conformances and CAPAs for closure ensuring compliance with appropriate documentation, whilst ensuring that CAPA actions address root cause and implementation plan dates are achievable.
  • Participates in customer complaint investigations.
  • Provides training and advice to staff in order for them to perform their desired functions.
  • Observe and provide real-time quality oversight, and support for production unit operations, extending to formulation, vial and Syringe Fill Finish related activities, including observation and provision of direction during media fills and assessment of aseptic interventions.
  • Review/approve production batch records, and associated documentation in preparation for Qualified Person disposition activities.
  • Review and approve cGMP records ensuring compliance with appropriate documentation.
  • Support continuous improvement and Operational Excellence initiatives.
  • Any other tasks/projects assigned as per manager’s request.

Qualifications & Experience:

  • University degree. Engineering or Science related discipline preferred.
  • Relevant experience (4 yrs +) working in the pharmaceutical or biotechnology industry or other combination of experience and educational background that may otherwise satisfy the requirements of the role.
  • Min industry experience 2 years + (Ideal candidate would have at least 3 years experience, QA background who has worked in a sterile manufacturing area)
  • Candidates need to be happy to work on shift.
  • Demonstrated ability in problem solving and experience in managing Root Cause Analysis /Deviation investigations.
  • Experience working in aseptic operations, protein formulation, vial and syringe filling.
  • Knowledge of applicable Regulatory requirements, and ability to evaluate compliance issues.
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Cleaning Supervisor

Sodexo

Grangegorman, Dublin
11 days ago
Grangegorman, Dublin
11 days ago

We currently have an opportunity for a Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We currently have an opportunity for a Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

  • To supervise and work alongside the cleaning team, including the allocation of workloads, monitoring progress and performance, managing periodic calendar, determining work priorities, HR issues, paying particular attention to productivity, timekeeping and quality control
  • Assist with general administrative support
  • To check on-site job request software for incoming cleaning requests and deal with accordingly.
  • To clean all areas to a high standard and use cleaning materials and consumables safely adhering to all COSHH regulations.
  • General cleaning duties
  • Carry out cleaning audits to monitor operatives performance and adherence to company standards and provide action plans as required
  • Meet with clients to discuss any quotes, adhoc requirements, complaints and emergencies and take appropriate action.
  • Manage emergencies via the out of hours emergency call out telephone on a rota basis.
  • Flexibility is required to cover all shifts within the cleaning department
  • Assist with the recruitment, management, induction, training, development, motivation and appraisal of new and existing employees within the business to promote good employee relations and operate within company procedures, legislation and the Investors in people standards
  • To control and monitor the correct use of appropriate cleaning materials and equipment in the respective areas.
  • To carry out any stock checks on equipment and materials required.
  • To authorise, allocate and record staff absences.
  • To attend meetings, training workshops and other training courses as required.
  • To adhere to existing working practices, methods and procedures
  • To comply with all relevant health and safety legislation, policies and procedures
  • To maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • To assist with general training requirements of the cleaning department.
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the responsibility of the position.

Must have a proactive approach to the role

Ability to use a variety of general electrical cleaning equipment.

Excellent attention to detail and cleaning to a high standard

Excellent time keeping

Ability to deal with the cleaning staff in a professional and helpful manner.

Health and Safety knowledge.

Experience of working with risk assessments and safe systems of work.

Excellent communication skills.

Good computer skills (Microsoft office)

Ability to make last minute changes to cleaning rota due to unplanned absences/events.

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Office Administrator

Osborne

Dublin, Dublin
1 day ago
Dublin, Dublin
1 day ago

Osborne are currently recruiting for an Office Administrator to join a small team based in Dublin 6. This is a temporary position with a view to permanency.
This role will suit an organised and detail orientated individual with strong communication skills. As office administrator you will be responsible for day to day co-ordination of administrative duties in the office. This includes but is not limited to organising mail and post, data entry and dealing with incoming queries.
The successful candidate will have a minimum of 1 years’ experience in a similar role and strong organisational and communicational skills.


Salary and Benefits:

  • Excellent DOE
  • Central Location near public transport links
  • Small but welcoming team

Key Responsibilities:

  • Answering phone and recording calls
  • Taking card payments over the phone and recording records
  • Document management of filing system
  • Providing day to day administration support
  • Update databases to include managing, entering, processing, and verifying a range of data and information.
  • Monitor and maintain specific mailboxes on a regular basis and respond to queries.
  • Coordinate, assemble and organise delivery of related mail.

Requirements:

  • 1 years+ experience in a similar role
  • Excellent attention to detail
  • Proven organisation and time management skills
  • Excellent interpersonal skills
  • IT literate, with Microsoft Outlook, Word, Excel, and PowerPoint skills


All interested candidates should apply through the link provided for the attention of Naomi McGrath at Osborne Recruitment and are welcome to call Naomi on 01 6384400 for more information.
Please submit your CV in Word format

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Temporary Medical PA - South Dublin

Osborne

dublin, Dublin
1 day ago
dublin, Dublin
€30k - €40k Per Year
1 day ago
€30k - €40k Per Year

We are currently looking to recruit an experienced PA/ Team Administrator for a busy medical clinic in Dublin 4. This is a temporary position based on site in a busy medical clinic.

This role is a mix of administration and PA responsibilities. You will be supporting the clinic director with administration, meeting management, minutes of meetings, reporting and project administration. You will be part of a large administration team and you will be supporting other teams with duties including reception, secretarial support and patient management.  

This role will require someone who is proactive and happy to work with a varied workload. You will be need to have previous experience in medical administration and will be responsible for accurately recording the minutes of the meetings attended and following up on the administration tasks and actions.

This is a temporary position and will need at least 6 months’ commitment from the successful candidate

Salary €30,000 - €40,000 DOE

Location: Dublin 4 – Based On-site

Start Date: Immediate

Daily duties include:

  • PA Support to Clinic Director
  • Organise and attend meetings, taking minutes and following up on actions
  • Manage email and written correspondence
  • Supporting the secretarial team with typing and patient correspondence
  • Working on administration tasks to daily and weekly deadlines
  • Support the preparation and issuing of office documentation (correspondence, reports, etc)
  • Database Management
  • Maintain confidentiality of documentation and records
  • Organise and attend meetings as required.
  • Carry out ad hoc administrative tasks including typing and chart reporting


To be considered for this role you must be able to demonstrate the following:

  • 5 years’ Medical PA and admin experience
  • Minute taking experience
  • Excellent Attention to detail on written documentation
  • Positive attitude and self-motivated
  • Excellent communication skills both verbal and written
  • Ability to work on their own and also within a team


For more information please apply through the link provided for the attention of Joanne Murray or call Osborne Recruitment on 01 6384400

For more information on all of our current jobs visit www.osborne.ie
Please Submit CV in Word Format

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Cleaning Supervisor

Sodexo

Grangegorman, Dublin
15 days ago
Grangegorman, Dublin
15 days ago
Job Description

Job Purpose
Provide effective delivery of cleaning service to the to client organisation, in line with service level
agreement and agreed performance indicators.
Measure existing service provision and proactively seek ways of continuous improvement.


Accountabilities
• Direct the work of the Cleaning Operatives ensuring all areas are cleaned to the required standard.
• Recruit, induct and development Cleaning Operatives. This will include conducting annual
appraisals; conducting weekly team briefs and fortnightly 1:1 meetings as well as performance
management.
• Monitor cleaning budget and identify efficiency savings.
• Responsible for commercial contract compliance through conducting monthly audits and providing
monthly updates to the Soft Service Manager and client on performance.
• Ensure compliance to health and safety legislation to develop a safety conscious culture.
• Establish strong working relationship with client to raise Sodexo’s profile and develop new business
opportunities.
• Enforce relevant statutory and company health and safety compliance on site, including
maintenance of cleaning equipment.
• Labour, consumables, chemicals and cleaning materials will be controlled in line with agreed budget
each month.
• Staff performance will be managed, regular feedback will be giving and output measured.
• Staff will be fully trained and engaged.
• Client expectations will be exceeded and ‘Clients for Life’ process will be implemented on site(s).
• Cleaning standards will be delivered in line with contract, or exceeded.
• Work processes will be improved continuously to ensure efficient service delivery
• Robust and transparent accounting procedures will be maintained.
• The working environment will be safe and staff will have the necessary equipment to carry out their
duties environment
• New business opportunities will be identified
• There will be close support provided to Soft Service Manager with unit budget and forecast (as and
when required.
• Carry out weekly and monthly consumable stock takes.


ON-SITE SERVICES
Knowledge, skills and experience
Essential
• Previous experience of managing and leading a team
• Ability to solved problems and implement appropriate
• Previous experience of working in standards driven/compliance environment
• Strong knowledge of health and safety and COSHH regulations
• Ability to prioritise and deploy resources effectively
• Previous experience of conducting audits and undertaking risk assessments
Desirable
• Previous cleaning experience
• Client relationship experience
• Awareness of quality management systems e.g. ISO
• IOSH qualification
• British Institute of Cleaning Science (BICS) qualified
• Knowledge of external cleaning developments and innovations

Job Introduction

We currently have an opportunity for a Cleaning Supervisor to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Main Responsibilities
  • To supervise and work alongside the cleaning team, including the allocation of workloads, monitoring progress and performance, managing periodic calendar, determining work priorities, HR issues, paying particular attention to productivity, timekeeping and quality control
  • Assist with general administrative support
  • To check on-site job request software for incoming cleaning requests and deal with accordingly.
  • To clean all areas to a high standard and use cleaning materials and consumables safely adhering to all COSHH regulations.
  • General cleaning duties
  • Carry out cleaning audits to monitor operatives performance and adherence to company standards and provide action plans as required
  • Meet with clients to discuss any quotes, adhoc requirements, complaints and emergencies and take appropriate action.
  • Manage emergencies via the out of hours emergency call out telephone on a rota basis.
  • Flexibility is required to cover all shifts within the cleaning department
  • Assist with the recruitment, management, induction, training, development, motivation and appraisal of new and existing employees within the business to promote good employee relations and operate within company procedures, legislation and the Investors in people standards
  • To control and monitor the correct use of appropriate cleaning materials and equipment in the respective areas.
  • To carry out any stock checks on equipment and materials required.
  • To authorise, allocate and record staff absences.
  • To attend meetings, training workshops and other training courses as required.
  • To adhere to existing working practices, methods and procedures
  • To comply with all relevant health and safety legislation, policies and procedures
  • To maintain confidentiality and observe data protection and associated guidelines where appropriate.
  • To assist with general training requirements of the cleaning department.
  • To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the responsibility of the position.
The Ideal Candidate

Must have a proactive approach to the role

Ability to use a variety of general electrical cleaning equipment.

Excellent attention to detail and cleaning to a high standard

Excellent time keeping

Ability to deal with the cleaning staff in a professional and helpful manner.

Health and Safety knowledge.

Experience of working with risk assessments and safe systems of work.

Excellent communication skills.

Good computer skills (Microsoft office)

Ability to make last minute changes to cleaning rota due to unplanned absences/events.

Posted

19 days ago

Description



About NCR


NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.




TITLE: Territory manager


GRADE: 10


LOCATION: ROI




Position Summary:




The Territory Manager provides management and coaching support to employees in a designated territory within a area in order to meet customer Service Level Agreements (SLA). He/she effectively manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction. The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications. The Territory Manager must work effectively with other organizations and individuals.





Key Areas of Responsibility:





• Drive continuous productivity and quality improvements with the service being delivered by the team


• Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, FSC Service Coordinators, etc.).





SLA Performance




• Monitor SLA performance against target for territory.


• Perform root-cause analysis and preventive measures for repeated escalations.


• Analyze issues for missed targets and implement corrective actions.


• Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator.





People Management




• Ensure an environment that promotes effective communications, positive employee relations and teamwork.


• Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements.


• Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities.


• Monitor performance improvement issues and provide appropriate coaching mentoring and counseling.


• Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews.


• Conduct individual and team meetings on a regular basis.


• Responsible for the management of absence.





Financial Management (impacts the P&L)




• Promote and manage time-and-material (T&M) activities.


• Manage expenses effectively (overtime, parts, assets).


• Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order).


• Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments.


• Contribute to the review and revision of appropriate parts inventory levels.


• Manage employee-related and miscellaneous expenses.





FSC Coordination




• Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis.


• Support the FSC Service Coordinator in managing SLA performance.


• Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive.


• Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization.


• Participate in the UK Duty manager rota


• Duty Manager rota will involve shift working for the weekend of their rostered week, and being on call overnight for the 7 day period of their scheduled week.


• 2 days off in lieu may be claimed following duty manger weeks




Experience Requirements:





Education




• Four-year university degree or equivalent in Engineering, Computer Science, or related technical disciplines or in Business Administration.




Experience




• Equivalent experience or combination of education and experience will be considered on an exception basis.


• Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or support is preferred.


• Five to eight years work experience in hardware and/or software support


Offers of employment are conditional upon passage of screening criteria applicable to the job.




EEO StatementIntegrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.


Statement to Third Party AgenciesTo ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!

Source: NCR