location_0_addressRegionName

location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Support Manager

As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants. Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests.

KBSkills

ACTIVE

<img height="1" src="https://counter.adcourier.com/c2FicmluYS5jYXJyb2xsLjIwODE5LjQ3OUBmcnMuYXBsaXRyYWsuY29t.gif" width="1"/> The Role My client, a well-established non-profit organisation is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15. This is a full time, office-based, 12 month fixed term contract. As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants. Tasks & Duties <ul><li>Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests. Escalate issues to colleagues or external stakeholders as needed to facilitate resolution.</li><li>Mission Integrity: Uphold the organisations mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods.</li><li>Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards.</li><li>Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems.</li><li>Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications.</li><li>Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisations Tenant Engagement Strategy and foster tenant awareness.</li><li>Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers. Update systems such as Civica Cx with accurate rent arrears actions.</li><li>Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries.</li><li>Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly.</li><li>Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency.</li><li>Community Engagement: Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service.</li><li>Operational & Safety Tasks: Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans.</li></ul> Experience, Knowledge & Qualifications <ul><li>A minimum of two year's experience in a client-services or complex customer service role.</li><li>A third level qualification in business administration, social/property or equivalent.</li><li>Excellent customer service and administrative skills.</li><li>Excellent interpersonal skills with a strong customer focus.</li><li>Excellent communication skills both written and verbal.</li><li>Experience of voluntarism, community participation, or social entrepreneurship is highly desirable</li><li>Candidates must currently reside within a commutable distance with full working rights.</li></ul> For further information please contact Sabrina on 086 127 5159

FRS Recruitment

Tenant Support Officer - Contract

Administrative Skills

Business Administration

Business Development

Business Plan

Communication Skills

Community Support

Customer Relations

Customer Support/Service

Data Management

Documentation

Entrepreneurship

Financial Procedures

Interpersonal Skills

Maintain Compliance

Maintenance Services

Newsletter

Nonprofit

Operational Support

Operations

Presentation/Verbal Skills

Project/Program Management

Property Rentals

Regulatory Requirements

Rentals

Reporting Skills

Safety/Work Safety

Service Delivery

Systems Maintenance

Time Management

Writing Skills

monster

PERMANENT

MONTH

Lead

Team Leader, DIY, Retail Supervisor, Store Supervisor, Senior Sales assistant, Retail Manager, Store Manager, Retail Store Manager, Assistant Store Manager, Fashion Manager, Deputy Store Manager, Department Manager, Assistant Store Manager, Dublin. Retail Team Lead position that would suit a customer-focused individual with relevant retail experience and a passion for customer service.

<img height="1" src="https://counter.adcourier.com/YnJpYW5tLjc4MTUwLjQ3OUBmcnMuYXBsaXRyYWsuY29t.gif" width="1"/> Team Leaders - Dublin Northside & Southside (Hardware Store) Retail Team Lead position that would suit a customer-focused individual with relevant retail experience and a passion for customer service. The position is a full-time, 39-hour contract, Working 5 days over 7 and every second weekend. A competitive salary depends on experience + bonus. The ideal candidate: <ul><li>Experienced in retail, sales or operations and ready to step up</li><li>Exposure to people management activities in a customer-facing environment</li><li>Have a desire to support and mentor the team members</li><li>Be an authentic leader who builds an environment where every team member can be themselves and do their best work.</li><li>Be comfortable with holding performance-related discussions when needed</li><li>Be a superb communicator with the ability to articulate messages clearly, listen to others, and engage with people</li><li>Place a value on innovation and trying new ideas</li><li>Recognise the importance of diversity of thought and backgrounds as key factors for teams to operate at their best.</li></ul> Main role responsibilities include: <ul><li>Delivering extraordinary customer service, actively mentoring and motivating the store team</li><li>Effectively communicating business goals and objectives to our colleagues</li><li>Identifying commercial opportunities in your local area</li><li>Being responsible for cash and stock control</li><li>Supporting the store management team in making the best use of the payroll and headcount budgets</li><li>Supporting the recruitment of store members when required</li><li>Authorising and handling refunds and exchanges</li><li>Managing the performance of the team</li><li>Conducting Performance Appraisals when required and supporting with talent and succession planning for your team</li><li>Following health and safety regulations whilst maintaining excellent operational standards to provide a safe environment for the customers and team members.</li><li>Create an exclusive shopping experience for all customers</li></ul> Benefits include: <ul><li>Company Pension</li><li>Discounted healthcare </li><li>Paid Maternity & Parental leave</li><li>Sick Pay Scheme</li><li>Educational Assistance</li><li>Bonus Scheme</li><li>Staff Discount</li><li>Wellness initiatives</li></ul> Competitive salary with excellent opportunities for training & promotion within the Retail Group This role is an excellent opportunity for anyone looking to advance their career in an exciting company. For further information, please contact Brian Mahon on 086 7773856, in the strictest confidence. Team Leader, DIY, Retail Supervisor, Store Supervisor, Senior Sales assistant, Retail Manager, Store Manager, Retail Store Manager, Assistant Store Manager, Fashion Manager, Deputy Store Manager, Department Manager, Assistant Store Manager, Dublin

Retail Team Leader

Budgeting

Customer Experience

Diversity

Healthcare

Inventory Management

Mentoring

People Management

Performance Management

Performance Reviews

Regulations

Retail

Retail Management

Sales

Sales Operations

Succession Planning

Team Lead/Manager

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