desktop support technician jobs

Near dublin, dublin
92Jobs Found

92 jobs found for desktop support technician jobs Near dublin, dublin

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Technical Support Specialist

Mackin

Dublin, Ireland
21 days ago
Dublin, Ireland
21 days ago
Our client in Dublin is currently seeking a highly experienced and motivated Technical Support Specialist for their Business API Support Team.
The position will be an 11 month contract.
RESPONSIBILITIES:
• Become a technical expert of the Business API for all platforms
• Provide white-glove support to Business platform system administrators such as IT professionals or web developers to ensure a high level of customer service
• Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.
• Maintain a high proficiency of all processes and product updates
• Identify workflow related opportunities and suggest improvements
• Investigate, triage, and report technical issues with the Business API on supported platforms
• Follow internal escalation paths across multiples tiers of scaled support
• Display solid understanding of API functionality, and perform API calls
SKILLS:
We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, willing to improve our customer experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product customer support or tier one technical support environment within the technology or social media industry.
ESSENTIAL SKILLS/EXPERIENCE:
• 2-4 years of experience providing customer or enterprise support in a technical environment
• Customer-oriented mindset with demonstrated understanding and empathy
• High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Understanding of REST API Methods and Webhooks
• Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
• Creative problem solver with excellent troubleshooting skills
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done” attitude
• Comfortable with processes and repetition
• B2B technical support experience is highly desired
• Available to work during weekends on a rotational basis
• High quality written and spoken English is mandatory
PREFERRED SKILLS:
• Basic understanding of a Web stack; basic scripting experience
• Experience with an API Testing tool (ie. POSTMAN, SoapUI, Advanced Rest Client)
• Some SQL skills preferred
• API support/management experience
• QA or Technical Support Experience
• Technical writer experience
EDUCATION:
• Associates degree, Bachelors degree, Tech Boot Camp gra

BENEFITS:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included.
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.
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2nd Line Support Engineer

INFORM3 Recruitment Limited

Dublin, Dublin
4 days ago
Dublin, Dublin
€38k - €45k Per Year
4 days ago
€38k - €45k Per Year

2nd Line Support Engineer            Dublin   €38-45k

My client based in Dublin has an immediate requirement to recruit an additional 2nd Line Support Engineer to join an established team providing remote support to their client base and project work on client site in the Dublin area.

The ideal candidate will have a minimum of 2 years experience providing technical support in a Windows environment, able to work autonomously and enjoy keeping up to date with the latest technologies.

Responsibilities

  • Provide 2nd line Support
  • Provide support and guidance to the 1st Line Engineers
  • Project work
  • To remain current with technologies and offer high quality guidance and advice resolution

Key Requirements

  • Strong knowledge of Windows O/S and associated technologies
  • Group Policies and Active Directory
  • Exchange / Office 365
  • Windows Server 2016/19
  • Basic networking, firewalls, WAN, LAN
  • Virtualisation, ideally VMWare
  • Comfortable liaising with technical and non-technical users
  • A driving license is a must

If you want to be part of a dynamic and fast-growing company my client will want to hear from you, so please apply now with a copy of your CV!

INFORM3 IT Recruitment is an equal opportunities employer. By applying to this position, you accept the terms of our privacy policy which you can find on our website.

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Service Desk Analyst - Permanent

Ergo

Dublin
5 days ago
Dublin
5 days ago

Overview:

If you can thrive in a fast-paced environment that manages to combine a culture of fun and camaraderie with a relentless focus on customer satisfaction, then we have the perfect job for you. As a Service Desk Analyst you will be expected to provide IT support services internally to Ergo and externally to client companies. We also want self-starters that bring personality and flare to the role.

Key Responsibilities:

  • Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded
  • Ensure strict adherence to SLAs when dealing with customer tickets/calls
  • Installing, configuring and troubleshooting of IT related software and hardware
  • Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures
  • Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions
  • Perform routine day-to-day system security checks/backups and produce up-to-date status reports
  • Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times
  • Work with other technical staff to ensure connectivity and compatibility between systems
  • Record and maintain hardware and software inventories, site and/or server licensing, user access and security
  • Provide occasional technical training to customers’ systems administrators and end users
  • Maintain confidentiality with regards to the information being processed, stored or accessed
  • Monitor remote managed service applications
  • Fulfill ad hoc duties as required

Key Technologies:

  • Microsoft Operating Systems
  • Microsoft Applications
  • Anti Virus/spyware/malware applications
  • Networking – TCP/IP – Switching – Firewalling, etc.
  • Industry Standard Troubleshooting Procedures

Education & Experience Required:

  • IT qualifications desirable
  • Appropriate level of competence in documented technical skills
  • Industry standard accreditations desired – Microsoft, Cisco, Citrix and HP
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Technical Support Engineer

Felix Recruitment Limited

Dublin, IE, Dublin
4 days ago
Dublin, IE, Dublin
€30k - €35k Per Year
4 days ago
€30k - €35k Per Year

Job Specification:

Our Client is looking for an IT Technical Support Engineer to join its IT Department. The Support Engineer will be responsible for providing 2nd line support to customers

The 2nd line support engineer will be part of a high performing service desk team. The role will require the engineer to perform "First call Resolution" whilst demonstrating excellent customer service and communication skills. The role requires the engineer to deal with escalations from our 1st line team, liaise with our 3rd line team and resolve high level tickets where possible, and will resolve incidents and service requests within the agreed customer SLA’s, escalating tickets to the 3rd line team where appropriate.

Key Responsibilities:

• Log al

• l issues raised by phone/email/walk-up for end users

• Work to resolve all issues performing ‘First Call Resolution’ where possible using all resources available

• Provide regular updates to users

• Work with other IT Support teams to resolve issues

• Provide excellent customer service at all times

• Provide support to other staff members

• Escalate any calls you are unable to fix detailing any action already undertaken

• Respond in a positive way to any e-mail or phone logged call

• Provide clear and useful advice and status reports to clients as necessary

• Complete training requirements in allotted time

• Identify possible improvements

• Build relationships with IT teams

 

Key Requirements

• 3rd Level IT related degree desirable

• A+ and Network + desirable

• Understanding of ITIL framework

• Experience in adhering to KPIs

• Excellent communication skills with the ability to support clients remotely

• Ability to work independently or as part of a team to meet objectives.

• Flexible and willingness to adapt with business requirements.

• Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general

• Excellent time management skills and ability to work under time pressure

• 3 years minimum technical support experience

Key Technologies

• Windows Server administration

• Active Directory

• Exchange

• Office 365

• Citrix

• Veeam

• DPM

• Azure

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Deskside Support

Stelfox

Dublin, Dublin
7 days ago
Dublin, Dublin
7 days ago

One of our Dublin based clients have multiple openings for Deskside support engineers for immediate contracts in Dublin City Center.

 Job Description

Provider of IT Managed Services and Systems Integration Services.

Our key priorities are:

  •         Improve Quality of Delivery to customers
  •         Invest in our workforce to further develop skills and talents
  •         Improve our productivity through LEAN and other initiatives
  •         Converge as fast as possible our production tooling and
  •         Processes
  •         Grow at least at market rate and sign new logos to further enhance our portfolio offering
  •         As a Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services).  There is strong potential for career progression across Managed Services.
  •         Key Responsibilities of the Role
  •         Provide IT assistance and support to end users
  •         Troubleshoot and repair local hardware and software issues
  •         Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
  •         Setup of new IT equipment
  •         Maintain standard builds for our systems
  •         Provide phone and in person support
  •         Maintain accurate inventory and records of hardware and software assignments
  •         Administer solutions to meet customer needs
  •         Create and maintain technical and problem / resolution documentation
  •         May require standby after office hours / weekends

Job Requirements;

Essential / Minimum Criteria

  •         2 + year experience working as a Desktop Support Engineer
  •         Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
  •         Good knowledge in Windows OS installation and troubleshooting
  •         Good knowledge in MS Office application and business application support
  •         Experience supporting Windows clients in a managed desktop environment
  •         Experienced in supporting printers
  •         Experienced in supporting mobile devices and mobile OS
  •         Excellent English
  •         ITIL knowledge
  •            Desirable Criteria
  •         Comptia A +
  •         OEM Certifications for support and maintenance of PCs, laptops
  •         ITIL Foundation V3
  •         Experience working on transitions.

Key Competencies

1) Conceptual Thinking

(Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.) 2) Flexibility

(Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.)

2) Creativity

(Taking innovative approaches to problem solving and devising inventive and creative solutions.)

3) Follow-up and Monitoring

(Checking progress against targets, reporting as necessary and taking action to resolve exceptions.)

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Desktop Support Engineer

Susquehanna International Group Limited

Dublin, Dublin
2 days ago
Dublin, Dublin
2 days ago

As the Desktop Support Engineer you will join our existing Client Triage Services team who are responsible for supporting all teams in SIG’ Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, peripherals (keyboards, monitors, etc.),

This role involves working in an energetic, dynamic and fast paced environment providing full support for all teams in Dublin. You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with additional Technology teams in Dublin, Philadelphia and other 3rd party support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required.

Once in the role you will:

  • ­Provide 1stand 2nd level support – working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems – using tools such as SCCM, Jira, confluence, splunk, Check_MK and wireshark.
  • Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments
  • Interact with various internal IT support functions to troubleshoot and resolve problems as they happen
  • Liaising with technology teams in the US and/or external vendors as required
  • Maintain our Knowledge Base and ensure all relevant run books are up to date.

What we’re looking for:

  • 3 years+ providing desktop support for software and hardware systems
  • Bsc in a technical discipline or equivalent experience
  • Development or Trading user support experience is beneficial
  • Excellent working knowledge of Windows desktop OS Windows 7 64- bit / Win 10 64bit
  • Ability to monitor and diagnose Desktop issues.
  • Ability to make changes to the system registry for configuring the Windows operating system.
  • PowerShell scripting would be an advantage.
  • Experience working with SCCM would be an advantage
  • Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel
  • Strong knowledge of Active Directory.
  • Strong working knowledge of peripherals, printers, graphics cards.
  • Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc)

Personal Skills

  • Ability to work under pressure and meet tight deadlines
  • Self-motivated and creative
  • Strong communication skills (written and verbal)
  • Excellent attention to detail
  • Ability to work well on own initiative or as part of a team
  • Excellent time management, organization and prioritization skills
  • Excellent interpersonal skills
  • Flexibility – all members of the Helpdesk team participate in early morning shift rotations
  • Desire to learn and improve skills and knowledge

SIG is an equal opportunity employer. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruitment process, please contact us.

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Deskside Support

Stelfox

Dublin, Dublin
6 days ago
Dublin, Dublin
6 days ago
Deskside Support Engineer
Dublin City
My client, a multinational IT firm is looking for a number of Deskside Support Engineers to join their team based in Dublin on a rolling contract.
Own transport is required.
Requirements:
• 2 +year experience working as a Desktop Support Engineer
• Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
• Good knowledge in Windows OS installation and troubleshooting
• Good knowledge in MS Office application and business application support
• Experience supporting Windows clients in a managed desktop environment
• Experienced in supporting printers
• Experienced in supporting mobile devices and mobile OS
• Excellent English
• ITIL knowledge
Desirable Criteria
• Comptia A+
• OEM Certifications for support and maintenance of PCs, laptops
• ITIL Foundation V3
• Experience working on transitions.
**This is an urgent requirement**
Apply now or get in touch with stephen.murphy@stelfox.com to find out more!!
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Technical Support Engineer

Felix Recruitment Limited

Dublin, IE, Dublin
4 days ago
Dublin, IE, Dublin
€30k - €35k Per Year
4 days ago
€30k - €35k Per Year

Job Specification:

Our Client is looking for an IT Technical Support Engineer to join its IT Department. The Support Engineer will be responsible for providing 2nd line support to customers

The 2nd line support engineer will be part of a high performing service desk team. The role will require the engineer to perform "First call Resolution" whilst demonstrating excellent customer service and communication skills. The role requires the engineer to deal with escalations from our 1st line team, liaise with our 3rd line team and resolve high level tickets where possible, and will resolve incidents and service requests within the agreed customer SLA’s, escalating tickets to the 3rd line team where appropriate.

Key Responsibilities:

• Log al

• l issues raised by phone/email/walk-up for end users

• Work to resolve all issues performing ‘First Call Resolution’ where possible using all resources available

• Provide regular updates to users

• Work with other IT Support teams to resolve issues

• Provide excellent customer service at all times

• Provide support to other staff members

• Escalate any calls you are unable to fix detailing any action already undertaken

• Respond in a positive way to any e-mail or phone logged call

• Provide clear and useful advice and status reports to clients as necessary

• Complete training requirements in allotted time

• Identify possible improvements

• Build relationships with IT teams

 

Key Requirements

• 3rd Level IT related degree desirable

• A+ and Network + desirable

• Understanding of ITIL framework

• Experience in adhering to KPIs

• Excellent communication skills with the ability to support clients remotely

• Ability to work independently or as part of a team to meet objectives.

• Flexible and willingness to adapt with business requirements.

• Takes a proactive approach to developing knowledge/skills, including developments concerning technology, end user devices and systems in general

• Excellent time management skills and ability to work under time pressure

• 3 years minimum technical support experience

Key Technologies

• Windows Server administration

• Active Directory

• Exchange

• Office 365

• Citrix

• Veeam

• DPM

• Azure

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Technical Support Engineer - Axonista

Voltedge

Dublin
4 days ago
Dublin
4 days ago

Axonista is operating a fully remote team at this time, so this is a remote (working from home) position, with some travel required for company events. This role is open to applicants in Ireland, Croatia, Spain, and France.

 

Axonista is an award-winning video technology company, working with some of the worlds most forward thinking media companies and brands. Using our technology, our customers can build and launch any interactive video experience, from shoppable video to streaming services. We are experts in video commerce. Our customers operate on the global stage, and include QVC, HSN, WaterBear, Virgin Media, and the Irish Film Institute.We are looking for a Technical Support Engineer to join our team developing world-leading video CMS and streaming platforms.

 

Who you are

Ideally, you're an experienced professional with a background in software development or broadcast media where you've developed the people and management skills to deliver world-class customer-facing support. You have a passion for helping customers and colleagues and take the initiative to help improve processes and turn support tickets into product improvements.


You are technically minded and able to participate in discussions with engineers and customers alike. You will have a good grasp of the processes involved in managing software bugs in modern complex cloud environments, and you can quickly get to grips with new technology paradigms.


You understand the importance of great technical support and the positive impact this has on customers. You're motivated by both team and personal success. You're a fast learner and passionate about technology.


Able to work effectively remotely, you're generally a happy human and like talking to other people to get work done. You're confident in your ability to deal directly with a global customer base at the cutting edge of their respective industries.

 

What you'll be doing

This is an opportunity to assume technical support responsibilities for an industry leader in video commerce, spending your time dealing with B2B technical support queries from our global customer base and progressing tickets from initial contact to resolution.


You will be supporting our customers using our core video CMS product 'Ediflo' - serving billions of views to millions of end-users all around the globe.


You'll work closely with our custom engineered solutions and play an integral part in the successful launch of new projects and software.

At times your working pattern will change to meet the needs of projects as they move in and out of storm support across various timezones.


You will participate in the on-call rota with other engineering staff.


Typical duties may include:

  • Responding to enquiries from customers and helping them troubleshoot issues in CMS software, mobile apps and other services
  • Participation in, and eventually running, incident response
  • Evaluate and appropriately escalate tickets to meet service level agreements
  • Organising communication between multiple internal and external stakeholders
  • Preparing how-to and technical documentation as projects move into go live
  • Maintaining and improving the internal knowledge-base


You will be joining a team of 21 engineers in a company of 35 that is inventing the future of video commerce.


Axonista is renowned for delivering visually stunning applications across web, mobile and TV that exceed customers and viewers expectations, and you will be responsible for continuing this high standard.

 

The role requires

  • Familiarity with ticket management software
  • Friendly and helpful attitude; good interpersonal skills and ability to work well with others
  • Ability to quickly build good working relationships with colleagues and customers
  • Efficient, timely & detailed correspondence with external & internal customers Ability to identify and implement process improvements
  • Management and organisation of your own time to meet Service Level Agreements
  • Good problem-solving skills
  • Excellent English communication skills; both verbal and written

 

Bonus Points

  • Experience working on a service desk or help desk
  • Familiarity with incident response or information security
  • Experience with any of the following:
  • Zendesk
  • Craft
  • CMS
  • Shopify
  • AWS, Azure or GCP
  • Google Analytics
  • Firebase
  • Slack
  • Contributions to open-source projects
  • Video authoring / storytelling / broadcasting / e-sports interest Interest in cutting edge technologies


https://www.axonista.com/


Recruiters, apologies, we dont require your help right now


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Technical Support Engineer

Service Now

Dublin
30+ days ago
Dublin
30+ days ago

Job Title: Technical Support Engineer
Location: Dublin, Ireland

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking a Technical Support Engineer to capitalize on the company’s momentum. The ServiceNow enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive and self-managing application in the cloud.
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving technically challenging incidents within the ServiceNow Technical Support Team focusing on the ServiceNow Service Management (ITSM) applications.
This includes being the last point of escalation within the customer support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills, particularly as there is a high level of telephone contact that is required to troubleshoot issues in a timely manner.
In order to be successful in this role, we need someone who has 

  • Previous ServiceNow Experience 
  • Prior experience in Application Support or Application Development
  • Practical working experience with JavaScript, CSS, XML, HTML, XHTML, & Server side Scripting.
  • Must have basic object oriented programming skills (Java strongly preferred)
  • Must have basic Linux and SQL skills.
  • A fundamental understanding of IT Service Mgmt and ITIL business process.
  • Understand and resolve complex issues, and to exhibit excellent problem solving skills
  • Ability to debug web applications using Developer Tools
  • Ability to communicate to internal teams, and customers at all levels

Preferred Skills

  • Experience with the ServiceNow Platform is a plus
  • Domain knowledge/understanding of business functions on CRM, HR, Financial and Security solutions will be an added advantage
  • Working knowledge of logical workflows
  • Ability to write documentation for internal and external customer facing Knowledge Base Articles
  • Exposure to Jelly (XML based script engine)
  • Understanding of “shopping cart” applications
  • Angular JS knowledge
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
  • Ability to work with high-value customer administrators and developers
  • Excellent time management skills

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

Posted

21 days ago

Description

Our client in Dublin is currently seeking a highly experienced and motivated Technical Support Specialist for their Business API Support Team.

The position will be an 11 month contract.

RESPONSIBILITIES:
• Become a technical expert of the Business API for all platforms
• Provide white-glove support to Business platform system administrators such as IT professionals or web developers to ensure a high level of customer service
• Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.
• Maintain a high proficiency of all processes and product updates
• Identify workflow related opportunities and suggest improvements
• Investigate, triage, and report technical issues with the Business API on supported platforms
• Follow internal escalation paths across multiples tiers of scaled support
• Display solid understanding of API functionality, and perform API calls

SKILLS:
We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, willing to improve our customer experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product customer support or tier one technical support environment within the technology or social media industry.

ESSENTIAL SKILLS/EXPERIENCE:
• 2-4 years of experience providing customer or enterprise support in a technical environment
• Customer-oriented mindset with demonstrated understanding and empathy
• High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
• Understanding of REST API Methods and Webhooks
• Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
• Creative problem solver with excellent troubleshooting skills
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Collaborative team player with "get it done” attitude
• Comfortable with processes and repetition
• B2B technical support experience is highly desired
• Available to work during weekends on a rotational basis
• High quality written and spoken English is mandatory

PREFERRED SKILLS:
• Basic understanding of a Web stack; basic scripting experience
• Experience with an API Testing tool (ie. POSTMAN, SoapUI, Advanced Rest Client)
• Some SQL skills preferred
• API support/management experience
• QA or Technical Support Experience
• Technical writer experience

EDUCATION:
• Associates degree, Bachelors degree, Tech Boot Camp gra

BENEFITS:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included.
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.
Source: Mackin