Cloud Support Analyst required for a permanent role with a Multinational Fintech based in Limerick.  The Cloud Support Analyst will join an established technical team supporting global clients ensuring the overall service is available and meeting SLA requirements. The ideal candidate will have previous experience is a Cloud support role with good knowledge of AWS. This is an excellent opportunity to further your career in a rapidly growing global organisation.

What is involved:

• Providing Cloud support to global customers
• Managing all allocated incidents through to resolution, and escalating through to other teams  as required
• Ensuring all platforms (including AWS and ControllerView) are performing appropriately
• Support of other team activities (e.g testing) as requited in relation to security events
• Liaise with both internal teams and external stakeholders to keep informed of incident management
• Building of new customer environments and on-boarding of new clients
• Delivery of changes in operational environment

What is Required:

• 2+ years in a Similar Cloud support role
• Strong knowledge of AWS
• Excellent communication skills, with the ability to translate and communicate technical issues to non-technical Staff .
• Experience working in a global support position preferably in financial organisation
• Experience with; Jenkins, Datadog, AWS cloudwatch
• Working knowledge of ColtrollerView is a bonus, but not essential
• flexibility to work to the ever changing needs of the team and greater organisation

Junior AWS Support Engineer

Desired Skills/Experience:

• 2+ years hands on AWS cloud support experience.
• Strong communication and customer focused support skills.
• Knowledge of Jenkins, Datadog and Cloudwatch amongst others.
• Excellent troubleshooting skills.
• A passion for learning new technologies.

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600 people across 16 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 22 countries.

We currently have a requirement for an Associate SoftwareSupport Engineer, based in our Limerick office.

As this is an urgent role we will only be accepting candidates based in Ireland.

Job Specification-Responsibilities

• Provide customer software product support / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPIs.
• Support Project managers in the field for all project requirements, including specification development to customer requirements, installs, upgrades & configuration.
• As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies.
• Provide IT Infrastructure support both in-house and at customer sites.
• Prepare end user and technical user documentation for environmental products
• Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service.
• Analysis of software issues reported for any repeat issues with proposed solutions on how to improve product performance. Identify any training needs for customers and produce operation documents to address these issues.
• You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.

Person Specification Profile

• Degree in computer science or equivalent
• 1 year experience in SQL server or Oracle and database administration, mobile communications software would be an advantage
• Proven ability to work on own initiative.
• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
• An understanding of software engineering principles and processes. Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
• An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 600 people across 16 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 22 countries.

We currently have a requirement for an Associate SoftwareSupport Engineer, based in our Limerick office.

As this is an urgent role we will only be accepting candidates based in Ireland.

Job Specification-Responsibilities

• Provide customer software product support / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
• Support Project managers in the field for all project requirements, including specification development to customer requirements, installs, upgrades & configuration.
• As part of the Customer management & delivery team, have responsibility for SQL Server administration, data base administration, backup, replication, disaster recovery strategies.
• Provide IT Infrastructure support both in-house and at customer sites.
• Prepare end user and technical user documentation for environmental products
• Attend customer sites, for installations, training, go lives & review meetings, always providing a high level of customer service.
• Analysis of software issues reported for any repeat issues with proposed solutions on how to improve product performance. Identify any training needs for customers and produce operation documents to address these issues.
• You will be involved in product improvement program, consulting to customer & monitoring of performance metrics.

Person Specification – Profile

• Degree in computer science or equivalent
• 1 year experience in SQL server or Oracle and database administration, mobile communications software would be an advantage
• Proven ability to work on own initiative.
• Excellent communication skills (both written and verbal), especially with regards to providing information to clients.
• An understanding of software engineering principles and processes. Practical experience in relation to databases, Microsoft SQL server, managing hosted solution and web services.
• An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.

Director, Cybersecurity Engineering and Operations will manage a technical infrastructure team responsible for large/complex infrastructure projects or engagements (including maintenance & support) with a focus on security related technologies. The leader in addition will be the global contact for the business.

You will:

• Work is guided by functional strategy
• Decisions are based on cost/benefit analysis for the assigned function and may impact across other functions within the division or globally
• Participates with other senior management to establish strategic plans and objectives
• Makes final decisions on administrative or operational matters and ensures objectives are effectively achieved
• Provides leadership and direction through lower-level managers
• Directs and controls the activities of a broad functional area through several department managers within the company
• Regularly interacts with executives and/or major customers
• Interactions frequently involve executive level skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization.
• Expert understanding of technology and cybersecurity key concepts
• Expert ability to influence
• Expert communication and presentation skills working with both technical and nontechnical audiences
• Ability to work in a high pressure environment
• Ability to lead, motivate and direct a global network security team across multiple geo-locations.
• Advises and councils key leadership on the latest principles, practices, and/or technologies and their practical application
• Develops mutually beneficial strategic alliances with customers.
• Ensures understanding of technical matters by non-technical, executive decision makers.
• Maintain constant synchronization between related engineering and operations teams and leadership
• Influences a broad spectrum of stakeholders toward achieving business goals.

Essential Requirements

• Prior people management experience
• Excellent communication skills
• General understanding of Cybersecurity technologies and concepts peripheral to network security.
• General working knowledge of Active Directory, Endpoint, Crypto and SIEM technologies.
• Understands what escalations are, and how to deal with them.
• Understands change management & Service management best practices with experience supporting global customers.

Desirable Requirements

• A degree in Information Technology, Information Security or related major; or 10 years of direct experience in the field of cybersecurity.
• Product Management experience a positive.

SKILLS AND EXPERIENCE

Education, Professional Qualifications and Experience

• Engineer Degree
• Extensive experienceas IT Manager, and at least 5 years in Cloud services
• Management of Production teams and Outsourcers

Technical / Functional Knowledge, Skills and Abilities

• Strong knowledge in Hosting and Cloud Services management in both recurring activities and design & projects
• Strong knowledge of IT Production, in particular ITIL and DevOps
• Good skills in IT Infrastructure
• Manager of several teams and management of outsourced services
• Very good interpersonal management skills
• Capacity to manage a budget in full autonomy, clear understanding of basics financial concepts (actuals, amortization, etc.)
• Demonstrated Expert judgment with the ability to quickly identify, analyze, evaluate and resolve problems at the local/regional/international level
• Good communication skills both written and verbal
• Ability to manage teams and topics transversally, in a matrix organization
• Capacity to propose and implement new processes and methods
• Fluent in English

Overall Job Purpose:

BNPP Dublin Middle Office consists of 2 departments: Credit Services & Support Services. Its 2 main objectives are to:

• Coordinate the operational implementation of the deals (or laquo;programmeraquo; in Supply Chain) and ensure the accuracy and consistency of deals parameters including credit, legal and operational conditions by performing independent controls at implementation stage and during deal life-cycle
• Support BNP Paribas Clients and non-clients with the objective of excellence-to-operate through a risk management framework and respect of compliance banking rules

Dublin Global Trade Services (GTS) & Dublin Operations interact with Dublin Middle Office on a daily basis and rely on it to perform all the activities necessary for the client to be able to start using our products. Dublin Middle Office also performs controls independently from GTS & Operations.

Dublin Middle Office ndash; Support Services teams focus on Product Support, Registration and Specialised Due Diligence

Roles & Responsibilities include but are not limited to:

• Assisting department head with management tasks
• Prioritise tasks and delegate accordingly to the rest of the team
• Assist with the preparation of daily, monthly quarterly and ad hoc reports for Head Office, BLs, KPIshellip;
• Be the first and single point for both the Internal and External operational clients from the programrsquo;s implementation until its exit
• Issue analysis & monitoring, supporting internal & external clients on CSC E-Banking support.
• Train & Support all the Internal and External clients, on the new features implemented in CSC implement new features, maintain CSC user guide, provide CSC credentials
• Management of CSC Client Queries received by e-mail and phone
• Analyze all the reported CSC issues on behalf of clients & non-clients, external & internal, and follow-up until resolution in coordination with CSC Local support team. Provide pro-active answer to users.
• System monitoring and reporting
• Ensure required controls are performed

Qualification, Experience & Competencies

• Business/Finance 3rd level qualification
• 1 to 3yearsrsquo; experience in banking operations
• Proficiency with general IT system applications
• Proficient knowledge of MS Office suite (Excel, Word, PowerPoint)
• Customer Support experience
• Knowledge of Trade Finance products an advantage but not essential
• Proven ability to interact with senior stakeholders
• Ability to effectively communicate up, across and down the organisation
• Ability to engage with all business operations
• Strong analytical and problem-solving skills
• Accuracy and attention to detail
• Ability to work under pressure and to tight deadlines

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.