Seeking a Senior Business Analyst with strong Data and BI experience for a leading public sector company in Dublin. Initial 12 month FTC and salary 75K.

Main Duties

Primary role will be as an interface between Business and IT, as a subject matter expert and technical project lead, on key projects and initiatives focused on implementation and development of data and core business applications, databases, business analytics and reporting.

Business Requirements & Functional Specifications

▪ Evaluate stakeholder needs; analyse business requirements; produce functional specifications and develop software solutions to meet the business needs and as per IT department standards, policies and procedures.

▪ Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests into wants and needs.

▪ Identify, produce and document a functional specification by analysing business requirements and using knowledge of computer capabilities, programming language and logic.

▪ Produce a functional specification that will result in a system capable of meeting the needs of the agreed business requirements.

Business Processes & Data Mapping

▪ Engage with the Business to map and test business processes and data flows.

▪ Recommend process improvements and improvements for data validation as it is collected.

▪ Create or discover new data procurement and processing programs.

▪ Review and monitor data activities and flow between all underlying data repositories across all business processes and all relevant business applications and system integrations supporting those business processes.

▪ Participate on the Data Quality group reviewing processes and systems to ensure integrity of data definition, collection and utilization

Data Analytics & Reporting

▪ Monitor business metrics and analytics report requests, including the associated specifications, testing criteria including defining the test datasources upfront, and then final report results achieved including any reconciliation required between test and live datasources.

▪ Monitor all data analysis activities.

▪ Implement new data analysis methodologies.

▪ Perform data profiling to identify and understand anomalies.

▪ Develop policies and procedures for the collection and analysis of data.

▪ Cooperate with IT department to deploy software and hardware upgrades that make it possible for us to leverage big data use cases, dashboards and reports.

▪ Oversee the deployment of data to the data warehouse(s) accessed and used for data analytics and reporting.

▪ Establish and support a self-service business intelligence reporting platform, considering a data catalogue and establishment of a data community portal.

Project, Change & Quality Management

▪ Establish and maintain project plans to lead projects and coordinate with other teams to produce required business outcomes in a collaborative and cross-departmental way.

▪ Pay close attention to resource planning and stakeholder engagement.

▪ Oversee data deployments and transformations as needed, including ETL scripting, testing and related activities and documentation.

▪ Confirm software program operation by conducting tests; modifying program sequence and/or code.

▪ Maintains data, computer systems and programming guidelines by writing and updating policies and procedures

Secondary role is the BAU maintenance and support of the core business applications, including legacy property and financial management systems.

Learning & Development

▪ Provide training to end users and technical team as required

▪ Support the development/training areas and improvements of the team

▪ Attend/Request learning & development appropriate to the role

▪ Maintain professional and technical knowledge by attending educational courses; reviewing professional publications; establishing personal networks; participating in professional societies

Business Process Analyst / Operations Analyst

Our client is a very well know global software provider with offices in Dublin. They have an immediate requirement for a Business Process / Operations Analyst initially on a contract basis.  In this role you will be focused primarily on enabling their teams, improving business processes and driving business excellence

You need to be a self-starter who will be comfortable working across teams and presenting in a customer-facing capacity. At the same time, you need to have a passion for data and bring out

insights to help improve their business performance. The role requires project management skills, understanding of stakeholder management as well as strong communication skills.

The Role:

• Schedule, organize and follow up on team calls
• Extract, process, and present data in an effective format to the business leaders to take action on
• Define and configure actions within scaling programs for Customer success in EMEA
• Compile summaries from various sources of information and distribute to targeted audiences
• Partner with key stakeholders and Operations Program managers to support business development,
• customer success and professional services
• Support on administrative tasks
• Effectively communicate with cross functional Services teams
• Plan, schedule, and monitor project deliverables, goals and milestones

The ideal candidate will have:

• Bachelor’s degree in a related technical discipline
• Minimum of 2 years of similar type of work experience
• 2+ years experience with Salesforce.com in an Enterprise IT environment
• 2+ years hands-on Business Systems Analyst experience supporting business stakeholders in various groups
• Strong verbal and written communication skills, with the ability to lead structured meetings
• Strong problem solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills
• Willingness and ability to adapt to the rapid business and organizational changes that accompany a high-growth environment
• Ability to work independently, multi-task effectively and thrive in a fast-paced, dynamic environment with general direction and guidance
• Experience from enterprise wide or cross-functional projects
• Able to identify relationships between programs and determine impact to other programs
• Excellent organizational, presentation and communication skills to Senior Leadership

This is an excellent opportunity to work with one od Dublin’s best employers. For more details please contact Derek Smyth on 01 5927861 or simply submit your CV through the link.

IT Technical Business Analyst

Our client is one of Ireland’s leading educational organisations with as excellent reputation as a great place to work.  They are currently undergoing a significant technology investment, and this has opened up a number of new opportunities.

Working as part of the IT Business Engagement team, the IT Technical Business Analyst will play a key role in business engagement activity, internal partnership management, identification of IT business solutions, process enhancement, vendor management and project delivery. You will be expected to acquire in-depth knowledge of the core IT business solutions and related business processes of the critical business units within the remit of the IT Business Engagement team.

Liaising closely with other internal teams, relevant business units and external vendors, you will be responsible for ensuring the IT needs of the business units within the remit of the IT Business Engagement team are identified, clearly specified and translated to the delivery of IT solutions of an exceptionally high standard.

The Role:

Acquire expert knowledge of the business solutions and related business processes of units within the remit of the IT Business Engagement team.

Ensure that the IT needs of business units within the remit of the IT Business Engagement team are clearly specified and translated to IT solutions of an exceptionally high standard

Provide comprehensive service in respect of the business solutions for which the team is responsible, working closely with key business units and other teams to resolve issues – technical, performance, security & compliance, vendor related, or infrastructural

Introduce, enhance, upgrade or otherwise modify IT business solutions and related processes within specified timeframes and to budget

Advise and assist key business unit management in the consideration and/or prioritisation of future and on-going IT business solutions development

Ensure that, through a model of continuous review and engagement, the business solutions for which the IT Business Engagement team is responsible continue to meet the needs of the key business units

Design and/or contribute to the design of business solutions, including the gathering and documentation of business requirements, the development and approval of specifications, the development of test scripts, and the provision of training

Assume responsibility for the management of relevant licensing and/or other contractual arrangements related to the IT solutions aligned to key business units

Identify, articulate and implement opportunities for integration, automation, increased efficiency and innovation.

Actively ensure appropriate risk management practice

Develop and maintain quality procedures and related documentation

Monitor technical and industry developments and best practice (nationally and internationally) in relation to IT business solutions

Any other duty which may be assigned from time to time by the Director, Information Systems Services.

Candidate Requirements:

A primary degree and/or post-graduate degree (master’s level or equivalent) in Information Technology, Computer Science or other relevant field

A minimum of five years’ work experience directly relevant to the role

Significant degree of experience and technical competency with relational databases, system administration and systems integration/implementation

An understanding of the software development lifecycle and an appreciation of ICT architecture

Experience in the application of IT solutions to enhance business processes

Experience in the specification and development and/or procurement of IT business solutions

A proven track record in the identification, management and delivery of complex projects / business solutions implementation for a key business function such as Human Resources or Finance

An active commitment to personal training & development

Excellent communication skills, both written and oral; proven ability to build positive relationships with key stakeholders and colleagues at all levels both internal and external 

Ability to work independently and proactively and effectively deal with the changing demands that arise in a fast-moving environment 

Strong organisational and prioritisation skills, with the capability to manage multiple priorities with competing priorities/deadlines

This is an excellent opportunity to join a leading organisation, with excellent career prospects and strong benefits. This is work from home initially during the pandemic.
For more information please contact Derek Smyth, or simply apply today through the link.

realTime recruitment are seeking an experienced Business Analyst for a 6 month contract position based in Dublin City Centre.

This in an immediate requirement so candidates will need to be within two weeks end of their current contract or immediately available.

Responsibilities :

• Understanding the Business requirements of the Credit Management team
• Perform System testing on the workflow tool
• Assist in Integration Testing and User Acceptance Testing
• Based on the requirements defining the functionality of the workflow tool
• Creation of Use Case documents and System specifications of the functionality for the Developers
• Aligning different stakeholders including Upstream and Downstream interfaces of the workflow tool and assessing their impacts
• Write test cases for the requirements
• Acting as a Bridge between Developers and Business
• Assist in Implementation of the workflow tool
• Investigating and analysing bugs raised during testing cycle

Knowledge & Experience:

• 5 years experience as a Business Analyst in the financial sector with hands on experience with System Testing, Integration Testing and UAT within the last 2 years
• Involved in designing of a financial web based application based on .net and Sql server
• Has been involved in designing business flow of data
• Have written Use Cases documents and system specifications

Skills:

• Proficient in writing Database queries – Oracle, Sql Server etc
• Knowledge of Scrum (XP) or Agile working practices
• Highly organised with effective time management and an ability to meet tight deadlines
• Accuracy and attention to detail
• Ability to work as part of a team - working co-operatively and productively with colleagues across the bank to achieve business objectives through sharing information and developing a sense of common purpose
• Excellent communication skills
• An open and enquiring mind, interested in problem solving with the confidence to ask questions
• Ability to self-review and take responsibility for and ownership of assigned tasks

If you would like to hear more about this position, contact Sue on 01-6520652 or email your CV to susan.tobin@realtime.jobs

INDREAL

• Responsible for reviewing and improving new knowledge/content about our products and about internal Customer Support processes, owner of Knowledge check Process and internal system feedback process
• Responsible for reviewing and replying to our internal feedback process
• Creating, updating & translating knowledge/content/tutorials about our products for local markets
• Collect new and updated knowledges biweekly, summarise and send to the Training team for remote training/roadshow, for L1 agents to receive the new information
• Uploading and updating troubleshooting knowledge/content to knowledge system, while making sure the approval process is being followed
• Support new product implementation - content improvement
• Take responsibility of internal self-service platform (support website & Apps) user journey design, user satisfaction, take charge of the self-service platform planning, including service channels, functions, and content planning. For example: Planning of Aspiegel official website service module, mobile phone service APP, cooperation of 3rd party forum.
• Provide support to the Web Developer team to design official website service module; and update knowledge/content to the external website, according to the Voice of customer and new knowledge from product team

• Diligently follow up with customers, especially when an issue cannot be quickly resolved and provide update throughout the resolution process.
• Develop improvement actions in a timely manner; coordinate related departments to solve problems; and close the issue.
• Monitor ongoing customer interactions with the product, ensuring customer needs are being met and the services are aligned.
• Review the data collected from internal tools to modify it with the right classify, to keep the tool improve classification accuracy.

• Min 2 years customer operations experience
• Must have knowledge management/ customer operations analysis experience
• Fluent English, preferably with additional language (French, Polish, Turkish, German, Chinese)
• Previous experience with Content Management Systems/web content

• A very competitive salary.
• 25 days annual leave.
• Superb Dublin City Centre location close to all amenities and transport.
• Laptop, mobile etc.
• Plus other usual benefits.

• Be point of contact for new Change Management escalations from a global sales team (encompassing multi-segmented regions and sales motions).
• Work to collaborate with the rest of the team to build solid knowledge base for our client's advertising change management policies and processes.
• Collaborate with Sales Teams to understand and implement change requests that come through the change form.
• Effectively follow process and guidelines and execute within SLAs.
• Help foster innovation in tools and processes to make the team more effective and efficient.
• Drive connections with Sales Excellence Managers and run approval process.
• Input approved changes into Change Management tool and process.

• 1+ Years knowledge of Microsoft Excel (Formulas, V-lookups, Pivot tables, etc.)
• Search/sales experience.

• The company has consistently been voted one of the best large companies to work for in Ireland.
• Very flexible and grown-up working environment.
• A diverse multicultural environment.
• 25 days annual leave (pro-rata) per annum plus paid bank holidays.