location_0_addressRegionName

location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Support Analyst

Ergo is seeking a hands-on CRM Support Analyst (hybrid) with experience of Dynamics 365 CRM for a 7-month fixed term contract with a client based in Dublin 4. A fantastic opportunity to join a dynamic team in an ambitious organisation. Develop and maintain dashboards, reports, and data insights using built-in tools or Power BI to help stakeholders make informed decisions.

KBSkills

ACTIVE

<img height="1" src="https://counter.adcourier.com/bmlhbWhncmFoYW0uNDE2OTkuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><br/>Ergo is seeking a hands-on<strong> CRM Support Analyst</strong> (hybrid) with experience of Dynamics 365 CRM for a 7-month fixed term contract with a client based in Dublin 4.<br/><br/>A fantastic opportunity to join a dynamic team in an ambitious organisation.<br/><br/><strong>What will you do?</strong><br/><ul><li>Provide first and second-line support for Dynamics 365 CRM issues</li><li>Find and repair any potential duplicate and erroneous data and ensure data integrity is maintained</li><li>Assist with configuring and customising the Dynamics 365 platform to meet evolving business requirements.</li><li>Deliver user training and create documentation to ensure effective system adoption and proper use of features.</li><li>Engage in stakeholder collaboration to address systems needs and improvements, acting as a liaison between business teams</li><li>Develop and maintain dashboards, reports, and data insights using built-in tools or Power BI to help stakeholders make informed decisions.</li></ul><br/><strong>What do you need?</strong><br/><ul><li>A degree or diploma in relevant field such as Computer Science, Information Systems, Data Analytics or similar</li><li>Certification in Dynamics 365 Fundamentals or Power Platform</li><li>Experience in supporting and managing Microsoft Dynamics 365 CRM or a similar CRM platform.</li><li>Possess a strong understanding of CRM workflows, configurations, and customisation's.</li><li>Working knowledge with Power Platform tools, including Power Automate, Power BI, and Power Apps.</li><li>Excellent problem-solving, analytical skills, and multitasking abilities</li><li>Familiarity with Agile or ITIL Methodologies</li><li>Exceptional communication skills</li></ul><br/><strong></strong><br/>

Ergo Services Ltd

CRM Support Analyst

1st Level Support

2nd Level Support

Agile Programming Methodologies

Analysis Skills

Communication Skills

Computer Science

Customer Relationship Management (CRM)

Data Analysis

Data Quality

ITIL (IT Infrastructure Library)

Information Technology & Information Systems

Microsoft Dynamics CRM

Multitasking

Power BI

Problem Solving Skills

Reporting Dashboards

Training/Teaching

User Documentation

monster

OFFSITE

PERMANENT

Audio-Visual Specialist

Develop knowledge of Display and Video 360 (DV360) to provide the customer/agency with media campaign solutions and proposals focused on maximizing access to relevant inventory and agreement types, and identify and capture unaddressed DV360 potential for customers. Preferred qualifications: Experience with display ecosystem in Ad networks, DSPs, first and third-party audience and technology, online measurement, Ad operations and Google display Ad buying delivery and measurement platforms.

https://www.youtube.com/watch?v=zhUgaKb0s5A

https://www.youtube.com/watch?v=n_Cn8eFo7u8

https://www.youtube.com/watch?v=-XRLl9LEZ7c

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing client solutions.<br/></li><li>4 years of experience in a client-facing role working with partners across multiple levels.<br/></li><li>Experience working with Ad networks, Demand Side Platform (DSP), Programmatic, and Google platforms.<br/></li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Experience with display ecosystem in Ad networks, DSPs, first and third-party audience and technology, online measurement, Ad operations and Google display Ad buying delivery and measurement platforms.<br/></li><li>Experience in media agency landscape.<br/></li><li>Ability to measure the impact of campaign strategy and to deliver customer-focused results in a fluid environment.<br/></li><li>Ability to think strategically, analyse the needs of the clients and to oversee multiple, simultaneous solutions executed by support teams.<br/></li><li>Excellent relationship and project management skills.<br/></li></ul><div><h2>About the job</h2><p>Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.</p><p>Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.</p></div><div><h2>Responsibilities</h2><ul><li>Develop knowledge of Display and Video 360 (DV360) to provide the customer/agency with media campaign solutions and proposals focused on maximizing access to relevant inventory and agreement types, and identify and capture unaddressed DV360 potential for customers.<br/></li><li>Work with Google Ads and Search Ads 360 teams to ensure alignment with customer objectives and joint business plans.<br/></li><li>Manage account growth through activating campaign solutions, developing campaign strategy, and monitoring and optimizing for spend and performance to meet and exceed customer marketing Key Performance Indicators (KPIs).<br/></li><li>Conduct ongoing media performance strategy management with trading leads. Highlight insights around how optimization could be improved via feature adoption.<br/></li><li>Contribute to global scaled solutions efforts, including guides and case studies to create confidence in the platform.<br/></li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

<p>Since our founding in 1998, <strong>Google</strong> has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.<br><br>It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.<br><br>So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.</p>

Google

Display and Video 360 Specialist, Large Customer Sales

Advertising

Advertising Operations

Business Growth

Business Plan

Campaigns

Customer Relations

Customer Support/Service

Digital Media

Digital Signal Processing (DSP)

Ecosystems

Equal Employment Opportunity (EEO)

Google Search Engine

Market Analysis

Market Research

Marketing

Marketing Software

Media Campaigns

Mobile Advertising

Needs Assessment

Online Advertising

Online Marketing

Online Media

Operational Measurement

Partner Sales

Performance Management

Performance Metrics

Performance Tuning/Optimization

Project/Program Management

Sales

Strategic Analysis

Strategic Planning

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns and providing client solutions.<br/></li><li>Experience working with Ad networks, Demand Side Platform (DSP), Programmatic, and Google platforms.<br/></li><li>Ability to communicate in English and Spanish fluently to support client relationship management in Spain.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Experience with display ecosystem in Ad networks, DSPs, first and third-party audience and technology, online measurement, Ad operations and Google display Ad buying delivery and measurement platforms.<br/></li><li>4 years of relevant work experience (e.g., experience in a client services environment or online advertising.).</li><li>Ability to measure the impact of campaign strategy and to deliver customer-focused results in a fluid environment.<br/></li><li>Ability to think strategically, analyze the needs of the clients and to oversee multiple, simultaneous solutions executed by support teams.</li><li>Excellent relationship and project management skills.<br/></li><li>Ability to communicate in Portuguese fluently to support client relationship management.</li></ul><div><h2>About the job</h2><p>Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.</p><p>Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.</p></div><div><h2>Responsibilities</h2><ul><li>Develop knowledge of Display and Video 360 (DV360) to provide the customer/agency with media campaign solutions and proposals focused on maximizing access to relevant inventory and agreement types, and identify and capture unaddressed DV360 potential for customers.<br/></li><li>Work with Google Ads and Search Ads 360 teams to ensure alignment with customer objectives and joint business plans.<br/></li><li>Manage account growth through activating campaign solutions, developing campaign strategy, and monitoring and optimizing for spend and performance to meet and exceed customer marketing Key Performance Indicators (KPIs).<br/></li><li>Conduct ongoing media performance strategy management with trading leads. Highlight insights around how optimization could be improved via feature adoption.<br/></li><li>Contribute to global scaled solutions efforts, including guides and case studies to create confidence in the platform.<br/></li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

Display and Video 360 Specialist, Large Customer Sales (Spanish)

English Language

Portuguese Language

Spanish Language

Technical Support Engineer

You will be required to adhere to the client's internal service delivery model which includes the following: Use the central ICT Helpdesk system (JitBit Helpdesk) in logging all calls whether made through the site, by email or over the phone. Route all tickets that cannot be resolved by the Resources to their appropriate resolver groups within the ICT Unit or external service provider.

<img height="1" src="https://counter.adcourier.com/UGF0cmljay5HaWJuZXkuNzg3MzcuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><table><tbody><tr><td><strong>Overview of Role</strong><br/>Our client is currently seeking a Helpdesk Support Engineer for a 1.5 -year contract initially with our client based in Dublin 2. There will be an option to extend for an additional two years, and this will be an on-site role Monday to Friday at their office.The Helpdesk Engineer will be the first point of contact for customers and as such its functions are critical to overall successful service delivery. You will be required to engage in the resolution of Level 1 and Level 2 support calls. Using a central ICT Helpdesk system, you will be responsible for initially dealing with all ICT Support calls. Where you are capable of fully resolving an issue, you should do so, however more specialised and involved ICT issues will be escalated to internal Level 3 Engineer.</td></tr><tr><td><strong>Role & Responsibilities:</strong><br/>You must work in close partnership within your area to ensure the highest quality of support service is provided to users. You will be required to adhere to the client's internal service delivery model which includes the following:<br/><ul><li>Use the central ICT Helpdesk system (JitBit Helpdesk) in logging all calls whether made through the site, by email or over the phone.</li><li>Assist in the categorisation of all ICT related tickets (e.g. events, incidents, problems, and requests) for efficient resolution and detailed reporting.</li><li>Fully update all resolution details and feed into the central knowledge base where complex or common issues are being resolved.</li><li>Be GDPR Compliant.</li><li>Resolve all tickets within defined and agreed Service Levels.</li><li>Provide desk side support services and utilised remote support system to provide support to users remotely.</li><li>Route all tickets that cannot be resolved by the Resources to their appropriate resolver groups within the ICT Unit or external service provider.</li><li>Provide monthly reporting on all ICT Service Levels and performance of the ICT Helpdesk and associated resolver groups.</li></ul></td></tr><tr><td><strong>Skills, Qualifications & Experience Required:</strong><ul><li>CompTIA A+ (Core Series) Certification</li><li>ITIL 4 Foundation Certification</li><li>Microsoft Applications MS Office / 365 Applications / MS Teams (Client VC, Teams VC, Teams Voice over IP)</li><li>Windows Server / Operating Systems Support</li><li>File Server / Print Management</li><li>Active Directory / Azure AD / Group Policy / Exchange 2016 /</li><li>Exchange Online experience</li><li>End Point Security (MS BitLocker / Symantec AV)</li><li>Laptop Hardware Management (Configuration / Imaging using WDS and Co-Pilot</li><li>Mobile device (iPhone/Android) Management</li><li>(MobileIron/Intune) experience</li><li>Applications Support (TeamViewer / Nitro Pro / Adobe Suite /</li><li>LogMeIn (not limited to))</li></ul><strong>Ability to work in Ireland:</strong><ul><li>Irish/European - Citizen (OR) Stamp 4 Visa holder.</li></ul><strong>About Us </strong><br/>As Ireland's largest IT Solutions Provider, with a growing global footprint, Ergo has a depth of expertise <br/>across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.</td></tr></tbody></table><br/><br/>

Helpdesk Support Engineer - Dublin 2

Adobe Product Family

Android

Apple iPhone

Audiovisual

Cloud Applications

CompTIA A+

Customer Service Systems

Endpoint Security

File Server

Hardware Configuration Management

Help Desk

Knowledge Base

Laptop Hardware

Management of Information Systems/Technology (MIS)

Microsoft Active Directory

Microsoft Exchange Server

Microsoft Office

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows Server

Mobile Devices

QoS (Quality of Service)

Reporting Skills

Service Delivery

Software Administration

Symantec Product Family

Systems Administration/Management

Technical Support

VoIP (Voice over IP)

Customer Services Analyst

Resolve complex technical issues for laptops, PCs, and mobile devices with accurate, timely troubleshooting and support. Manage setup and configuration of new user accounts, laptops, and mobile devices according to CHI processes.

<img height="1" src="https://counter.adcourier.com/QWluYS5seW5jaC4wNDE2My40NzlAZnJzLmFwbGl0cmFrLmNvbQ.gif" width="1"/><br/><strong>Responsibilities</strong>:<br/><ul><li>Provide 1st and 2nd line support for Windows 10 and 11, Office365, and some Clinical Applications. Experience with ServiceNow, Active Directory, and Intune is necessary. </li><li>Resolve complex technical issues for laptops, PCs, and mobile devices with accurate, timely troubleshooting and support. </li><li>Deliver on-site technical support at hospital and head office locations, managing escalations and high-priority incidents. </li><li>Manage setup and configuration of new user accounts, laptops, and mobile devices according to CHI processes. </li><li>Conduct thorough offboarding for departing staff, including equipment collection of equipment and account deactivation. </li><li>Ensure compliance with data protection and security protocols during onboarding and offboarding processes. </li><li>Administer Active Directory and Microsoft Azure accounts, troubleshoot access issues, and manage permissions. </li><li>Implement and manage policies via Intune to maintain device security and compliance. </li><li>Track, update, and manage IT hardware inventory, ensuring all equipment is accounted for and well-maintained. </li><li>Perform diagnostics, repairs, and replacements as necessary, escalating to vendors when required. </li></ul><br/><strong>Essential to have: </strong><br/><ul><li>Minimum 3 years in Service Desk or IT Support.</li><li>Bachelor's degree in Computer Science, IT, or equivalent experience.</li><li>Proficiency in Office 365, ServiceNow, Active Directory, Azure, and Intune; healthcare app knowledge is a plus.</li><li>Strong troubleshooting skills for devices and basic network issues.</li><li>Excellent customer service, communication, and documentation skills.</li><li>Experience in onboarding/offboarding, user account management, and IT equipment inventory.</li><li>Familiarity with ITSM frameworks and ITIL processes.</li><li>Self-organized, capable of managing workloads and responding to helpdesk calls promptly.</li><li>Builds strong relationships with end users and explains technical concepts clearly</li></ul>

FRS Recruitment

Service Desk Analyst-6 months day rate contract!

Clinical Information Systems

Configuration Management

Documentation

Healthcare Software

Hospital

IT Service Management (ITSM)

Identify Issues

Information/Data Security (InfoSec)

Inventory Management

Laptop PC

Maintain Compliance

Microsoft Access Database

On Site Support

Onboarding

Organizational Skills

Policy Implementation

Security Protocols

ServiceNow

Telephone Skills

Time Management

User Account Administration

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