European Tender Representative with Italian
Cook Group
LimerickThe European Tender Representative is responsible for working with the Divisions & other relevant departments within Cook, to ensure the Tenders to supply Cook’s products to the European Market are submitted in a timely manner. This role is also responsible for ensuring the Pricing is updated in a timely manner to allow order entry.
Reporting to: Tenders Team Leader/ Customer Support and Tender Team Leader
Find out more about Cook Medical here
- Search for potential tenders relevant to Cook’s business.
- Work with the Divisions, Key Account Managers, Corporate Tender Executives, Corporate Account Managers and Corporate Account Executives to ensure tenders are processed within the set deadlines.
- Work with other departments within Cook globally to gather information relevant for the tender – e.g. Finance, Marketing, Manufacturing, Regulatory, Logistics etc.
- Submit the Tender in accordance with specific customer requirements.
- Maintain accurate Tender files for historical & reference purposes, including awards, alterations & extensions of contracts.
- Prepare quotations received from Customers & Sales Teams.
- Send a written price confirmation to the Customer.
- Update List Pricing on the ESOKS system as necessary.
- Update agreed Special Pricing, including Promotional Pricing, on relevant systems to allow for clean order entry.
- Ensure that all pricing/product modifications are updated with correct pricing to allow order entry, e.g. Product status change PPS, CON, OBS etc
- Prepare performance and usage reports for customers to determine current pricing and to facilitate renewal of prices.
- Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
- Ensure that all duties are carried out in compliance with the company’s Quality Management System.
- Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.
- Experience or knowledge of Pricing, Tenders or Public Procurement advantageous.
- Legal or Business qualification advantageous.
- Fluency in Italian and English.
- Excellent written skill in the relevant languages.
- Excellent organisational & prioritisation skills.
- Ability to work under pressure & towards tight deadlines.
- Strong research & analytical skills.
- Attention to details, with clerical speed & accuracy.
- Ability to multitask.
- Strong customer focus (Internal & External).
- Positive attitude and proven problem-solving skills.
- Excellent telephone manner & interpersonal skills.
- Computer literacy: Good working knowledge of Microsoft® Office; Experience of Pricing& Tenders Software advantageous.
- Willingness and availability to travel on company business.
- Flexible start time to accommodate European time zones.
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Customer Service Advisor (European Language Required)
Irish Recruitment Consultants
Shannon, Clare
Customer Service Advisor - European Language Required:
Customer Service Advisor
Shannon, County Clare
€23,000 starting salary (increasing by 6% after 6 months based on performance)
Rotating 8.5 hour shifts between 6am and 6pm (with 1-hour lunchbreak)
Are you looking to start an exciting career as part of the world's leading logistics company? All employees work every day to help cross borders, reach new markets and make sure that letters and parcels are delivered on time, every time. As a Customer Service Advisor you will be working as part of a diverse team to deliver superior customer service to valued customers across Europe.
Benefits:
- Annual salary review
- Free gym membership on site in Shannon or in Limerick
- Free parking
- 25 days annual leave
- Health insurance after one year
- Employer pension contribution
Working as part of the Customer Service Team, you will support us in providing an unrivalled level of customer service and business support to customers by:
- Learning and communicating product knowledge, as well as booking, track and trace and transit times at an expert level to our customers
- Contributing positively to the team's work efforts, under the instruction and management of supervisors to ensure optimal levels of productivity
- Managing tasks assigned in line with timescales and set objectives
- Monitoring the shared inbox and your teams' generic email addresses constantly and ensuring tasks are managed in a timely manner
- Assisting with the development of procedures and processes in conjunction with supervisors
- Producing and analysing reports and data in line with account requirements using relevant systems
- Handling complaints and escalations professionally in accordance with company policy
- Adhering to all standards and procedures to ensure that business effectiveness and customer service quality remain at a superior level
As a Customer Service Advisor you will need:
- 2 years customer services experience
- High School level education
- Strong self-management and a motivated attitude
- Experience of achieving group/individual targets
- Understanding of reporting tools and techniques
- Good IT knowledge and relevant skills
- A good standard of written and spoken English
- Ability to learn, take instruction and communicate feedback effectively
- Must be fluent in a further European language
IRC is acting as an Employment Agency in relation to this vacancy.
Receptionist
Adare Manor
Adare, LimerickHere at Adare Manor, our vision is to create magical experiences that people will never forget. It's about a heartfelt Irish welcome that creates a sense of belonging. It's about an openness and warmth that's full of natural character. It's about a deeper understanding of every detail from start to finish. Our vision is Beyond Everything. We are always looking for people who want to play their part in helping us write the next chapter of this magical story.
Within one year of reopening the Resort, we were overjoyed to be awarded 'Hotel of the Year' at the Virtuoso Best of the Best Awards ceremony in Las Vegas in 2018. Since then, we have acquired many accolades including AA Ireland: Hotel of the Year 2019, Cond Nast Traveler Readers' Choice Awards 2019: #1 Resort in Europe and #5 in the World, IGTOA: Golf Resort of the Year 2018, Yes Chef: Afternoon Tea of the Year 2018, amongst many more. Our signature restaurant The Oak Room earned a position in the Michelin Guide Great Britain and Ireland 2020 with One Michelin Star and continues to retain it.
We are now recruiting for Receptionists to join the team.
Why consider a Reception role with Adare Manor?
- You will be working in one of Europe's most elegant and breath-taking lobbies, the Front of House at Adare Manor blend the history of this once stately home with an authentically local five-star experience.
- We have a state-of-the-art technology that is discreetly incorporated into everything we do, with hidden automated diffusers delicately delivering our hotel scent to the lobby alongside automated monitors that retreat into your desk when not in use.
- A suite of new Window Surface Pro tablets aid our team as each guest is checked in while we guide them to their room, with our full suite version of HotSoft PMS providing the finishing touch for an effortless arrival and departure.
- You will join a team of creative, passionate and charismatic hoteliers as they work together to provide our guests with an arrival and departure experience like no other. When you wonder how think #Beyond Everything.
We are looking forward to speaking with experienced, naturally warm and engaging candidates with a strong drive to always 'go beyond' to ensure that the guest experience is superb.
We offer an exceptional working environment, development opportunities that are beyond everything, state of the art equipment as well as very competitive rates of pay & benefits.
Posted
22 days ago
Description
The European Tender Representative is responsible for working with the Divisions & other relevant departments within Cook, to ensure the Tenders to supply Cook’s products to the European Market are submitted in a timely manner. This role is also responsible for ensuring the Pricing is updated in a timely manner to allow order entry.
Reporting to: Tenders Team Leader/ Customer Support and Tender Team Leader
Find out more about Cook Medical here
- Search for potential tenders relevant to Cook’s business.
- Work with the Divisions, Key Account Managers, Corporate Tender Executives, Corporate Account Managers and Corporate Account Executives to ensure tenders are processed within the set deadlines.
- Work with other departments within Cook globally to gather information relevant for the tender – e.g. Finance, Marketing, Manufacturing, Regulatory, Logistics etc.
- Submit the Tender in accordance with specific customer requirements.
- Maintain accurate Tender files for historical & reference purposes, including awards, alterations & extensions of contracts.
- Prepare quotations received from Customers & Sales Teams.
- Send a written price confirmation to the Customer.
- Update List Pricing on the ESOKS system as necessary.
- Update agreed Special Pricing, including Promotional Pricing, on relevant systems to allow for clean order entry.
- Ensure that all pricing/product modifications are updated with correct pricing to allow order entry, e.g. Product status change PPS, CON, OBS etc
- Prepare performance and usage reports for customers to determine current pricing and to facilitate renewal of prices.
- Ensure that the Cook brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
- Ensure that all duties are carried out in compliance with the company’s Quality Management System.
- Ensure that Cook’s Code of Conduct is considered in all business matters carried out on Cook’s behalf.
- Experience or knowledge of Pricing, Tenders or Public Procurement advantageous.
- Legal or Business qualification advantageous.
- Fluency in Italian and English.
- Excellent written skill in the relevant languages.
- Excellent organisational & prioritisation skills.
- Ability to work under pressure & towards tight deadlines.
- Strong research & analytical skills.
- Attention to details, with clerical speed & accuracy.
- Ability to multitask.
- Strong customer focus (Internal & External).
- Positive attitude and proven problem-solving skills.
- Excellent telephone manner & interpersonal skills.
- Computer literacy: Good working knowledge of Microsoft® Office; Experience of Pricing& Tenders Software advantageous.
- Willingness and availability to travel on company business.
- Flexible start time to accommodate European time zones.
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