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8 Jobs Found 

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Customer Service with Accounts

FRS Recruitment

Galway, Galway
1 day ago
Galway, Galway
€24k - €24k Per Year
1 day ago
€24k - €24k Per Year

Our client - a well established and recognised Galway company are currently seeking a strong Customer Service Agent to join their team.
Based in the Head Office - you will join a strong team to provide customer service support to a portfolio of customers.
Reporting to the Customer Service Manager - the role offers a hands-on approach to invoicing and also credit control.
Experience :
One years' relevant experience preferably in a customer service environment.
Strong communication skills
Good working knowledge of Excel and Word.
A proven ability to work to targets and timelines.
If you believe you are a match to this position - please apply with your most recent CV to Bernadette Sisson for immediate consideration.
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Customer Service with Accounts

FRS Recruitment

Galway, Galway
1 day ago
Galway, Galway
€24k - €24k Per Year
1 day ago
€24k - €24k Per Year

Our client - a well established and recognised Galway company are currently seeking a strong Customer Service Agent to join their team.
Based in the Head Office - you will join a strong team to provide customer service support to a portfolio of customers.
Reporting to the Customer Service Manager - the role offers a hands-on approach to invoicing and also credit control.
Experience :
One years' relevant experience preferably in a customer service environment.
Strong communication skills
Good working knowledge of Excel and Word.
A proven ability to work to targets and timelines.
If you believe you are a match to this position - please apply with your most recent CV to Bernadette Sisson for immediate consideration.
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Customer Service Representative (6 month contract)

HID Global Corporation

Galway
16 days ago
Galway
16 days ago

Customer Service Representative (6 month contract) REQ 1549

Securing your Future!

Build the future of digital identity! HID Global is a company that is ultimately involved in the dynamic and ever growing world of access control technology. Every day, we create the most innovative global authentication solutions for a variety of customer applications. We are a diverse, multidisciplined, growing multinational technical company that offers its employees a fun work environment, flexibility and career opportunity. We are the Evolution of Authentication.

What you will be part of:

HID Global powers the trusted identities of the worlds people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our product and services are used by millions of people around the world to navigate their everyday lives.

Working at HID:

HID Global is an innovative fast paced organisation, with many possibilities to make a difference and add value. We empower our employees to achieve great things by taking ownership of their future career.

We value diversity and endorse an open-minded collaborative working environment. We are a company with integrity at our core. HID Global are committed to our employee engagement offering a range of employee benefits and  initiatives with events and activities happening all the time.

 

The Position:

You will be responsible for building and maintaining relationships with all of the customers in your assigned region.  You will work with and support the Regional and Area Sales Managers, Pre-sales and Inside Sales teams within the region. Additionally you will extend the exacting level of support to regions outside of your assignment to ensure service levels are optimized at all times.

The role will require you to be pro active when dealing with customer queries by phone and email. You will be responsible for resolving booking holds, escalating challenges to the customer care team leader and logging all communications with customers.

What we are looking for:

The ideal candidate will demonstrate strong customer service experience and be proactive in customer service excellence with previous experience of working within a busy customer services department, helping to achieve excellent time management, efficient prioritization and delivering a superior customer experience.

Previous experience in a technological environment along with Oracle and CRM system experience preferred. You will be proficient in MS Office application, familiar with operating systems and able to communicate effectively and confidently in the English language. Fluency in 2nd language Russian preferred but not essential.

This person will be enthusiastic and driven with a proven ability to plan, organise and work to tight deadlines.

 

 

Final Application Date: 26th February 2021

*No 3rd party agency engagement required for this role*

HID Global is an equal opportunities employer

 

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com

 

 

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Sales Support

Fastenal Europe

Oranmore
11 days ago
Oranmore
11 days ago

About the Sales Support position

The Sales Support’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales support, you should stay up-to-date with product features, manage stock levels and inventory within customers' facilities.

We don’t just want a lead generator but someone who can build rapport and develop long-standing relationships.

Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.
In return, Fastenal will provide training, give you progression opportunities throughout your new career and pay a competitive salary with bonus opportunities in the future.

Working hours: Monday - Thursday; 8 am to 5 pm, Fridays; 8 am to 2:30 pm


Sales Support responsibilities are:

  • Providing excellent customer/sales service

  • Driving company vehicle to customers' locations and Fastenal stores

  • Working hard to drive in sales

  • Seeking out prospective customers

  • Being knowledgeable about the products/services

  • Business to Business sales of Industrial supplies, PPE equipment and more

  • Managing inventory within customer facilities

  • Warehouse and industrial vending machine maintenance

  • Receiving of goods, picking orders, shipping goods, material handling, cycle counts

  • Communicating with team members

  • Suggesting ideas on how to improve sales

Sales Support requirements are:

  • Experience as a Sales Associate or any related area (Preferable)

  • Full UK Driving Licence (Key Requirement)

  • Good understanding of sales and customer service

  • Able to communicate well with customers

  • Good at math

  • Customer friendly

  • Experience with POS transactions would be a plus

  • High school diploma/ BA/BSc would be a plus
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EMEA Customer Success Specialist - Distributors

The MathWorks, Inc.

Galway
30+ days ago
Galway
30+ days ago

Job Summary


2020 is an exciting time to join MathWorks as we continue to develop and grow our Shared Sales & Services centre in Galway, Ireland.


MathWorks has established an EMEA Customer Success team dedicated to helping our academic customers experience the full value of MATLAB and Simulink. 


We are looking for an enthusiastic, creative person to join our team to further help our customers efficiently implement campus-wide access of our products. This role will be focused on supporting our Distributor Partners covering over 27 countries.


As a Customer Success Specialist, you will – in partnership with our distributors – work with a portfolio of leading academic universities in the above regions to onboard, train, and be part of an account team that proactively drives adoption of our software. This ensures customers experience a partnership that includes excellent service and directly results in renewal of their campus-wide license each year.


Responsibilities


Working in 8 distributor territories, scope out and together with the Customer Success Manager and other stakeholders develop, implement and support an onboarding process of new Campus-Wide Licences sold by Distributors. Similarly, develop, implement and support a ‘re-onboarding’ process of existing Campus-Wide licences previously sold via our Distributor network.


Own and manage assigned tasks within the above customer onboarding process from customer commitment stage through annual renewals and support annual renewal effort. Together with the Distributor, serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university.


Ensure the customers transition to the Campus-Wide Licence is seamless. Work closely with the Distributors' Sales Team in supporting the pre-sale process when needed. Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; if required, help to manage all additional issues until resolved. Motivate customers to act autonomously to ensure a successful, ongoing deployment of their Campus-Wide license.


Together with the Distributor Sales team(s), engage customers in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed. 


Build trusted, consultative relationships with Distributors and end customers through scheduled outbound interactions. Maintain proactive, regular contact with Distributors and customer accounts to maximise their success throughout the annual customer lifecycle.


Work closely and collaborate with the wider account team, within MathWorks and within our Distributors to:

  1. escalate customer issues to Sales or Installation Support if required
  2. conduct regular Business Reviews with customers to ensure Campus-Wide access is helping them meet their business goals.
  3. integrate awareness activities with the deeper technical engagement activities driven by the Customer Success Engineers (CSEs) and Field Marketing.
  4. Identify and nurture relationships with customer advocates in concert with customer reference program.

Together with the wider Customer Success team in Galway, North America and the Asia-Pacific regions, integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes.


Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps. Collaborate with the team to build and evolve ROI reporting tools that support the renewal process.


Minimum Qualifications

  • A bachelor's degree and 1 year of professional work experience is required.

Additional Qualifications

  • Customer-focused with exceptional persuasive verbal and written English communication skills, excellent telephone skills, strong business acumen and a high level of attention to detail.
  • At least one European language in addition to English.
  • Strong critical thinking skills.
  • 3-5 years’ work experience in a customer success or equivalent customer-facing role.
  • Experience in a technical or software environment.
  • Experience in program and project management skills including project analysis, risk management, course correction, and process improvement are also critical to the role.
  • Demonstrated ability to work in highly collaborative, cross-functional environments.
  • Experience working with staff at multiple levels, including senior management; international experience is a plus.
  • Detail-oriented with a self-starting ability.
  • Ability to work within a new, evolving role with new processes that will require refinement over time.
  • Ability to deduce required activities based upon proactive analysis of customer metrics.
  • Demonstrated ability of customer issue ownership and relationship building.
  • Demonstrated ability to influence and direct customer activities.
  • Effective problem solving, critical thinking, collaboration, and influencing skills.
  • Social media savvy, awareness of social media strategy, usage, content, and channels deployed by third-level institutes.

 


To all recruitment agencies: MathWorks does not accept agency CVs. Please do not submit CVs to our career site or to our MathWorks staff. MathWorks is not responsible for any fees for CVs submitted by an agency.

Why MathWorks?


It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 5000 people in 16 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.

Join Our Talent Network

Receive personalized job alerts, stories, and company updates.

Join Today

Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
The pay transparency policy is available here.
MathWorks participates in E-Verify. View the E-Verify posters here.
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EMEA Customer Success Specialist - Distributors

The MathWorks, Inc.

Galway
30+ days ago
Galway
30+ days ago

Job Summary

  • Job: 23370-SOD
  • Location:IE-Galway
  • Department: Education Customer Success

2020 is an exciting time to join MathWorks as we continue to develop and grow our Shared Sales & Services centre in Galway, Ireland.


MathWorks has established an EMEA Customer Success team dedicated to helping our academic customers experience the full value of MATLAB and Simulink. 


We are looking for an enthusiastic, creative person to join our team to further help our customers efficiently implement campus-wide access of our products. This role will be focused on supporting our Distributor Partners covering over 27 countries.


As a Customer Success Specialist, you will – in partnership with our distributors – work with a portfolio of leading academic universities in the above regions to onboard, train, and be part of an account team that proactively drives adoption of our software. This ensures customers experience a partnership that includes excellent service and directly results in renewal of their campus-wide license each year.


Responsibilities


Working in 8 distributor territories, scope out and together with the Customer Success Manager and other stakeholders develop, implement and support an onboarding process of new Campus-Wide Licences sold by Distributors. Similarly, develop, implement and support a ‘re-onboarding’ process of existing Campus-Wide licences previously sold via our Distributor network.


Own and manage assigned tasks within the above customer onboarding process from customer commitment stage through annual renewals and support annual renewal effort. Together with the Distributor, serve as a central point of contact for university stakeholders engaged in meeting the needs of current and prospective MATLAB user communities throughout the university.


Ensure the customers transition to the Campus-Wide Licence is seamless. Work closely with the Distributors' Sales Team in supporting the pre-sale process when needed. Proactively resolve issues to ensure stakeholders and key users have a hassle-free experience; if required, help to manage all additional issues until resolved. Motivate customers to act autonomously to ensure a successful, ongoing deployment of their Campus-Wide license.


Together with the Distributor Sales team(s), engage customers in developing and executing collaborative implementation plans that ensure onboarding, training and awareness building activities for their campus are successfully executed. 


Build trusted, consultative relationships with Distributors and end customers through scheduled outbound interactions. Maintain proactive, regular contact with Distributors and customer accounts to maximise their success throughout the annual customer lifecycle.


Work closely and collaborate with the wider account team, within MathWorks and within our Distributors to:

  1. escalate customer issues to Sales or Installation Support if required
  2. conduct regular Business Reviews with customers to ensure Campus-Wide access is helping them meet their business goals.
  3. integrate awareness activities with the deeper technical engagement activities driven by the Customer Success Engineers (CSEs) and Field Marketing.
  4. Identify and nurture relationships with customer advocates in concert with customer reference program.

Together with the wider Customer Success team in Galway, North America and the Asia-Pacific regions, integrate customer feedback through regular interaction, customer satisfaction surveys and feedback from customer-facing colleagues to evolve and continuously improve onboarding materials, tools and processes.


Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps. Collaborate with the team to build and evolve ROI reporting tools that support the renewal process.


Minimum Qualifications

  • A bachelor's degree and 1 year of professional work experience is required.

Additional Qualifications

  • Customer-focused with exceptional persuasive verbal and written English communication skills, excellent telephone skills, strong business acumen and a high level of attention to detail.
  • At least one European language in addition to English.
  • Strong critical thinking skills.
  • 3-5 years’ work experience in a customer success or equivalent customer-facing role.
  • Experience in a technical or software environment.
  • Experience in program and project management skills including project analysis, risk management, course correction, and process improvement are also critical to the role.
  • Demonstrated ability to work in highly collaborative, cross-functional environments.
  • Experience working with staff at multiple levels, including senior management; international experience is a plus.
  • Detail-oriented with a self-starting ability.
  • Ability to work within a new, evolving role with new processes that will require refinement over time.
  • Ability to deduce required activities based upon proactive analysis of customer metrics.
  • Demonstrated ability of customer issue ownership and relationship building.
  • Demonstrated ability to influence and direct customer activities.
  • Effective problem solving, critical thinking, collaboration, and influencing skills.
  • Social media savvy, awareness of social media strategy, usage, content, and channels deployed by third-level institutes.

Why MathWorks?


It’s the chance to collaborate with bright, passionate people. It’s contributing to software products that make a difference in the world. And it’s being part of a company with an incredible commitment to doing the right thing – for each individual, our customers, and the local community.

MathWorks develops MATLAB and Simulink, the leading technical computing software used by engineers and scientists. The company employs 5000 people in 16 countries, with headquarters in Natick, Massachusetts, U.S.A. MathWorks is privately held and has been profitable every year since its founding in 1984.

Join Our Talent Network

Receive personalized job alerts, stories, and company updates.

Join Today

Contact us if you need reasonable accommodation because of a disability in order to apply for a position.
The MathWorks, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. View The EEO is the Law poster and its supplement.
The pay transparency policy is available here.
MathWorks participates in E-Verify. View the E-Verify posters here.
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Salary

€24k - €24k Per Year

Job Type

Full Time

Posted

1 day ago

Description


Our client - a well established and recognised Galway company are currently seeking a strong Customer Service Agent to join their team.

Based in the Head Office - you will join a strong team to provide customer service support to a portfolio of customers.

Reporting to the Customer Service Manager - the role offers a hands-on approach to invoicing and also credit control.

Experience :
One years' relevant experience preferably in a customer service environment.
Strong communication skills
Good working knowledge of Excel and Word.
A proven ability to work to targets and timelines.

If you believe you are a match to this position - please apply with your most recent CV to Bernadette Sisson for immediate consideration.