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Receptionist

Dalata Hotel Group

Port Laoise
8 days ago
Port Laoise
8 days ago

Receptionist – Maldron Hotel Portlaoise

We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Portlaoise.

Objective of the Role

Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties and Responsibilities

  • Greet and welcome our guests to the Hotel.
  • Register the guests and take payment.
  • Answer any queries the guest may have on in house facilities and tourist information.
  • Take responsibility for the security of the keys.
  • Update all guest information in the computer.
  • Take and confirm reservations to our guests.

Requirements:

  • Excellent customer care skills.
  • Be able to work on your own initiative.
  • Excellent communication skills.
  • Be able to cope well under pressure.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

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Customer Service Agent - Dublin

Adecco Retail

Dublin South, Dublin
5 days ago
Dublin South, Dublin
€12.5 - €12.5 Per Hour
5 days ago
€12.5 - €12.5 Per Hour
Adecco:Customer Service Agent
Location:Dublin 12
Temporary Contract - Full-time
We are currently recruiting on behalf of our client for a Customer Service Agent to work on an ongoing temporary contract. This is a great opportunity for someone to become part of a successful customer service team.
Main Duties;
*Provide excellent customer service experience to all customers
*Answering incoming calls and live chat
*Processing customer orders by phone, fax and e-mail
*Deal with any customer enquiries and complaints
*Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures
*Processing Blocked orders
*Add contacts onto SAP
*Contact customers about delivery date changes
*Track orders and provide POD's for customers
*Issue credit and debit notes as directed
*Raise free of charge orders where directed
*Create price confirmations when requested by the customer
*Filing and general office duties
*Attend and contribute to team and company meetings
*Provide cover for the Trade Counter department if and when required
*Keep our service promise, demonstrating a positive and helpful approach to customers at all times
Skills & Experience;
*Computer skills & SAP
*Attention to detail and ability to multitask.
*Ability to work on own initiative and be dynamic.
*Experience dealing with customers either face-to-face or over the phone
*The ability to adapt to the changing environment within the department
*Critical thinking when dealing with customer enquiries and issues
*Experience in using Microsoft applications
If you are interested in this role, have the relevant skills, experience and available to start straight away apply today for immediate consideration.
Adecco Ireland is acting as an Employment Business in relation to this vacancy.
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Posted

8 days ago

Description

Receptionist – Maldron Hotel Portlaoise

We have a fantastic new vacancy for Receptionist in the excellent Maldron Hotel Portlaoise.

Objective of the Role

Reporting to the Front Office Supervisor, the Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties and Responsibilities

  • Greet and welcome our guests to the Hotel.
  • Register the guests and take payment.
  • Answer any queries the guest may have on in house facilities and tourist information.
  • Take responsibility for the security of the keys.
  • Update all guest information in the computer.
  • Take and confirm reservations to our guests.

Requirements:

  • Excellent customer care skills.
  • Be able to work on your own initiative.
  • Excellent communication skills.
  • Be able to cope well under pressure.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

Source: Dalata Hotel Group