Osborne are currently recruiting for a customer service administrator to join our client based in Dublin City Centre.

This role is a temporary position with a view to a longer term contract and an immediate start.

Working as part of a busy team, the successful candidate with deal with incoming queries to the department, assist with website and payment queries and also help out with day to day administration in the office.

Salary:

• Salary DOE
• Friendly and welcoming teams

Responsibilities:

• Handling incoming queries and questions for the department
• Diary manager and scheduling
• Assisting with payment and website queries
• Compiling reports and document formatting
• Liaising with relevant stakeholders
• Provide assistance and support to an IT infrastructure project
• Work with the Manager to ensure best practice in relation to all projects

Requirements:

• 2+ years in a similar role
• Strong IT skills excellent Excel and Word
• Excellent communication, time management and attention to detail
• Strong work ethic
• Excellent Attention to detail
• Be a good team player and possess a flexible attitude to work

For more information please apply through the link provided for the attention of Maisie Doyle or call Osborne Recruitment on
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set - please attach your CV via the link provided
Please submit your updated CV in Word Format

SUMMARY OF ROLE:
We are currently for Customer Service Administrators for our Client, a multi-national logistics company based in St Margaret's, Co. Dublin. The roles are full-time on-going positions with immediate start. Full training will be provided.
KEY RESPONSIBILITIES:
Answering customer queries by phone and email, data entry and other related administrative activities.
ESSENTIAL REQUIREMENTS:
• Good computer skills and ability to learn new systems;
• Experience in a busy customer services role;
• Strong attention to detail;
• Excellent phone manner and customer service skills;
• Good verbal and written communication skills;
• Team player;
• Must be able to use own initiative.
RATE OF PAY:
€12.68 per hour for hours worked between 7am and until 7pm, €16.48 outside of those hours.
WORKING HOURS:
Monday to Friday 8am-4.30pm or 9am-5.30pm.
JOB CODE:
QED0053

A Global Wealth and asset management company are looking to add to their growing team of skilled associates in Dublin's City Centre.

The Story

For the last couple of years, this company has brought upwards of 200 associates into their customer services division in their Dublin office. The progression and opportunities that have been awarded and gained are plentiful and they are now looking to bring the next wave of enthusiastic customer focused individuals onboard.

What does the job entail?

• This role is 80%-90% phones based, and you will be required to speak with clients, investors, advisors etc. on the phone and periodically through email or webchat.
• Perform administration tasks on behalf of the customer (transaction requests, account amendments)
• Ensure escalation of issues to the appropriate person in the team e.g. those with a regulatory or financial risk
• Maintain professional working relationships with colleagues in Client Services and other departments.
• Provide guidance to other associates to create a team environment where knowledge and expertise are shared.

What skills/experience do I need for this job?

• Prior Customer facing experience
• Ability to communicate effectively, verbally or in writing, flexing approach to provide a service tailored to the customer.
• Proactive approach to finding information and offering improvement for others.
• Ability to work under pressure.
• Proactive team player with a desire to improve knowledge across the department.

We are interviewing for this position immediately so please send in your CV ASAP if you are interested.

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

• Triaging internal and external customer support tickets around project information, tool troubleshooting, overall team information, data management, and project document development.
• Be able to communicate with employees, partners, and contractors to ensure efficient and effective implementation of Professional Services operations.
• Track program data, aggregate metrics and provide regular reporting.
• Maintain Professional Services database; coordinate change management activities to various stakeholders and reply promptly to the Professional Services case queue.

• 1+ years customer service project management within a multinational
• Experience with internal and external customer support tickets

• 25 days paid holidays plus bank holidays.
• Tax Saver Travel tickets
• Employee referral scheme

German Jobs in Dublin.  German Customer Support.  Located in Dublin City Centre or Work from Home.  Salary Circa 35k plus Benefits.  Permanent.

Do you speak German and have customer services experience gained in an office environment ?  Well come and work for this new Web Techy company in Dublin.

They are a Web related company with offices worldwide and they have their Irish office located in Dublin City Centre.  They are looking for a German speaker to become an expert on their products, full training given and then you will be dealing with Clients via Phone, email and online chat regarding these Company products. 

Responsibilities for this role will include:

• Working as part of a busy team in the User Support Team
• Building strong relationships with clients and assist them in their user experience
• Dealing with technical issues via phone, email and online chat – no tech experience required as you will be given full training
• Offering alternative solutions where appropriate
• Analysing content suitability and user behaviour
• Training users on the product and advising them on best use
• Working closely with other Departments and Product Teams
• Administration
• Busy and varied role
• Working Days:  Sunday to Thursday from 3pm to 12 Midnight you can Work from home for this role but must be living in Southern Ireland
  

Experience required:

• Written and spoken fluent German
• Written and spoken fluent English
• At least 1 Years’ experience in customer services or technical support within an office environment is essential
• University Degree a strong advantage
• Excellent written and spoken communication skills

Salary and Benefits:

• This Role comes with a salary of 28-35k depending on experience
• 25 Days Holidays
• 10 Days Sick Leave
• Bike to Work Scheme
• Free Breakfast, Lunch and Snacks
• Company Shares and Shares saving scheme
• Health Insurance
• Pension
• Death in Service
• Excellent Training – 6 weeks
• Excellent promotional prospects

If this job would interest you and you can meet the above criteria, please email your CV to Karen Dempsey at

kdempsey@sigmar.ie

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Russian Jobs in Dublin.  Russian Customer Support.  Located in Dublin City Centre.  Salary Circa 32k plus Benefits.  Permanent.

Do you speak Russian and have customer services experience gained in an office environment ?  Well come and work for this new Web Techy company in Dublin.

They are a Web related company with offices worldwide and they have their Irish office located in Dublin City Centre.  They are looking for a Russian speaker to become an expert on their products, full training given and then you will be dealing with Clients via Phone, email and online chat regarding these Company products. 

Responsibilities for this role will include:

• Working as part of a busy team in the User Support Team
• Building strong relationships with clients and assist them in their user experience
• Dealing with technical issues via phone, email and online chat – no tech experience required as you will be given full training
• Offering alternative solutions where appropriate
• Analysing content suitability and user behaviour
• Training users on the product and advising them on best use
• Working closely with other Departments and Product Teams
• Administration
• Busy and varied role
• Working Days:  Monday to Friday 3pm to 12am you can Work from home for this role but must be living in Southern Ireland
  

Experience required:

• Written and spoken fluent Russian
• Written and spoken fluent English
• At least 1 Years’ experience in customer services or technical support within an office environment is essential
• University Degree a strong advantage
• Excellent written and spoken communication skills
• Must have EU Passport or Stamp 4 or Stamp 1G

Salary and Benefits:

• This Role comes with a salary of 28-32k depending on experience
• 25 Days Holidays
• 10 Days Sick Leave
• Bike to Work Scheme
• Free Breakfast, Lunch and Snacks
• Company Shares and Shares saving scheme
• Health Insurance
• Pension
• Death in Service
• Excellent Training – 6 weeks
• Excellent promotional prospects

If this job would interest you and you can meet the above criteria, please email your CV to Karen Dempsey at

kdempsey@sigmar.ie

Following your application for this specific role, Sigmar may contact you regarding other positions that we feel you may be suitable for. If you do not wish to be contacted about other opportunities please let us know. For further information please refer to the Privacy Statement on our website.

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:

Job Description:

Core Duties:
• Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%)

Competencies:
• Customer Focus
• Listening
• Problem Solving
• Composure
• Drive for Results
• Functional / Technical Skills
• Ethics and Values
• Integrity and Trust

Skills Required:
• Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel)
• Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers
• Strong written (email) communication utilizing proper grammar and punctuation
• Ability to work independently while making sound business decisions on case information
• Well developed sense of urgency and follow through
• Ability to multitask multiple systems, screens, and tasks during customer contacts
• Time Management and Adherence to schedules
• Ability to learn and adapt to new software technologies

Experience:
12+ months customer service experience required

Subsidiary:

Travel Percent:

Primary Location:

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day.  We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect.  Our employees challenge the status quo, ask questions, and find solutions.  We want to break down barriers to financial empowerment.  Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

paypalglobaltalentacquisition@paypal.com

Osborne are currently recruiting for a Receptionist/Administrator to join our client, an education organisation based in South Dublin.

This role, working as part of a busy team, will suit a personal and self-motivated individual who works well both independent and in a team environment.

Salary and Benefits:

• Excellent Salary DOE
• Parking
• Welcoming Team

Responsibilities of the Receptionist/Administrator:

• Assist with day to day administration for the team
• Meet and greet, welcoming visitors
• Answering phone and dealing with incoming queries
• Data management, recording and collating information for reporting purposes
• Compiling reports for senior management team
• Preparing presentations
• Liaising with wide variety of stakeholders
• Event co-ordination
• Other adhoc duties are required

Requirements of the Receptionist/Administrator:

• 3 years + experience in a similar role
• Experience working in education is highly desirable
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational skills
• Excellent IT and MS Office skills
• Ability to work independently and as part of a team