location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Customer Service

German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service.

KBSkills

ACTIVE

<table><tbody><tr><td>DATE</td><td>February 2025</td></tr><tr><td>POSITION TITLE</td><td>German Customer Service </td></tr><tr><td>LOCATION</td><td>Remote -you must be based in Ireland</td></tr><tr><td>SALARY</td><td>Depending on experience</td></tr><tr><td>COMPANY DESCRIPTION</td><td>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</td></tr><tr><td>POSITION DESCRIPTION</td><td>In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.ResponsibilitiesYour Responsibilities:<ul><li>Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.</li><li>Represent our company and SEO product with excellent customer service.</li><li>Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.</li><li>Assign SEO tasks to our fulfilment department.</li></ul>What We Expect from You:<ul><li>At least six months of experience in customer service.</li><li>Fluent spoken and written German skills are essential.</li><li>Good English skills (for internal communication only).</li><li>Proficiency in using standard Google tools (Drive, Sheets, Docs).</li><li>Excellent online communication skills, with the ability to clearly and effectively express your thoughts.</li><li>Creative and logical thinking, with the ability to work within time and quality standards.</li><li>Strong conflict resolution skills to handle situations where clients are dissatisfied.</li></ul> </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>Outgoing and positive personalityWorking Hours:<ul><li>Fully remote , you need to be based in Ireland</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul>MS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERPCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

HRP Group - Bespoke Resourcing & HR Outsourcing Solutions

HRP Group is a professional Human Resources consultancy practice.  HRP Group was established by a group of experienced, qualified HR professionals . We differentiate ourselves as a “best in class” professional HR Outsourcing and resourcing consultancy. 

Our services encompass a range of HR advisory, interim, recruitment and outsourcing services dependent on our clients requirements. Our clients have access to experienced, qualified HR professionals for all their HR requirements. 

All our consultants are qualified HR professionals with CIPD accreditation. Our clients can have access to experienced, qualified HR professionals, for a fraction of the cost of hiring a HR Professional on a full time basis. All our consultants are qualified to Masters level in HR or Psychology. 

Professional, Ethical, Transparent…. We promise to always deal with our clients and candidates in an open, transparent, ethical and professional manner. We utilise CIPD approved resourcing techniques to ensure our resourcing process is professional, well organised and to exacting standards.

HRP Group

German Customer Service

Campaigns

Communication Skills

Conflict Resolution

Customer Relations

Customer Support/Service

English Language

German Language

Hardware Virtualization

Internet/Online Service

Leading Edge Technology

Online Communications

Online Marketing

Presentation/Verbal Skills

Quality Metrics

Search Engine Optimization (SEO)

Skype

Small Business

Team Player

monster

<table><tbody><tr><td>COMPANY DESCRIPTION</td><td>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</td></tr><tr><td>POSITION DESCRIPTION</td><td>In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.ResponsibilitiesYour Responsibilities:<ul><li>Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.</li><li>Represent our company and SEO product with excellent customer service.</li><li>Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.</li><li>Assign SEO tasks to our fulfilment department.</li></ul>What We Expect from You:<ul><li>At least six months of experience in customer service.</li><li>Fluent spoken and written German skills are essential.</li><li>Good English skills (for internal communication only).</li><li>Proficiency in using standard Google tools (Drive, Sheets, Docs).</li><li>Excellent online communication skills, with the ability to clearly and effectively express your thoughts.</li><li>Creative and logical thinking, with the ability to work within time and quality standards.</li><li>Strong conflict resolution skills to handle situations where clients are dissatisfied.</li></ul> </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>Outgoing and positive personalityWorking Hours:<ul><li>Fully remote, you need to be based in Ireland</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul>MS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERPCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

Customer Services Representative

German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. In this Senior customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service.

<table><tbody><tr><td>COMPANY DESCRIPTION</td><td>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</td></tr><tr><td>POSITION DESCRIPTION</td><td>The Role and Mission…As a Partner Support Specialist, you’ll be working closely with the Client Success and Partner Management teams to address and resolve escalations from the pool of partners. Additionally, you will perform data entry, liaise with members of the leadership teams within Client Success and Partner Management and perform audits of customer accounts as assigned. Client Success TeamFocusing on the SME market. You will help small businesses succeed online. Through a continued focus on improving the customer experience, resolving issues quickly, aligning with each customer and their specific needs to help grow their business. Attitude and energy is key, teamwork and optimism are musts. In this Senior customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business. Your Responsibilities <ul><li>Data Entry</li><li>Reviewing new sales to ensure the account reached Launchpad with the correct details</li><li>Setting up missed or incorrect sales in Partner CRM so they can feed to Launchpad</li><li>Review NPS detractor scores to document resolutions reached by CS </li><li>Reaching out to cancelled customers via email, phone, and/or text to gather cancellation reasons</li><li>Managing Escalations</li><li>Working directly with partners, PGMs, and Client Services to resolve escalations</li><li>New Partner Interactions</li><li>Setting up pricing tools for new partners</li><li>Customising the reporting dashboard for new partners</li><li>Manually upgrading or downgrading subscriptions</li><li>Cancelling duplicate accounts and balancing subscriptions</li><li>Resolving billing issues/ Processing refunds</li><li>Account Review & Reports/refunds</li><li>Analysing campaigns to provide feedback to PGMs on performance</li><li>Reviewing the lifetime of campaigns that are scheduled to cancel</li><li>Organizing a campaign report to aid in reactivation efforts done by the partner</li><li>Quarterly efforts to reactivate prior partnerships via phone calls and emails</li><li>Other duties and responsibilities as assigned by the Partner Support team.</li></ul></td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>Our Ideal Candidate…<ul><li>Has experience supporting customers in a client success/customer service role in German and English</li><li>Provides detail when communicating with all teams in written or verbal format</li><li>Can learn from their own mistakes, is coachable and applies feedback</li><li>Completes tasks on time or notifies parties with an alternate plan</li><li>Adapts well to changes in processes, projects, or assignments</li><li>Contributes to a positive team culture</li><li>Outgoing and positive personality</li></ul>Working Hours:<ul><li>Fully remote, you need to be based in Ireland*</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul>MS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERPCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

Partner Support Specialist German Customer Service

Address Management

Alliance/Partner Management

Auditing

Billing

Business Growth

Channel Support

Customer Experience

Customer Relationship Management (CRM)

Data Entry

Leadership

Partner Sales

Pricing

Problem Solving Skills

Reporting Dashboards

Resolve Customer Issues

Sales

Time Management

OFFSITE

Unclassified Occupations

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals.

Customer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role:As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams. Optum is looking for an experienced, curious, and self-motivated customer success advocate to join a leading Analytics Software engineering product team. As a Customer Success Advocate, you will play a critical role in ensuring the success of our class-leading analytics software within our enterprise. This role is all about masterful communication and relationship-building, both virtually and in person. You will need to build trust, establish close connections, and effectively communicate complex ideas to diverse stakeholders across the organization. You will serve as the bridge between our customers, development teams, and product strategy, ensuring that customers unlock the full value of our platform. This is a highly collaborative, customer-facing position where you will deeply understand our platform, build tailored value propositions, and drive adoption. This is not a sales role; your customers are internal stakeholders across a large enterprise. Your mission is to advocate for our customers’ needs while championing the platform’s capabilities. In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an industry leader. Primary Responsibilities of the Customer Success Advocate: Communication and Engagement  •    Leverage exceptional communication skills to engage stakeholders effectively via virtual video calls and in-person meetings (though less frequent).  •    Translate complex technical features and solutions into clear, compelling, and relatable messaging for both technical and non-technical audiences.  Customer Engagement and Advocacy  •    Develop a deep understanding of our analytics platform, its features, and capabilities.  •    Engage with internal customers to understand their business needs, existing solutions, and opportunities for value creation.  •    Educate customers on the platform’s benefits, creating tailored value propositions that showcase its potential to augment or replace current tools.  Documentation and Knowledge Development  •    Create and maintain user documentation, including step-by-step guides, overviews, and FAQs.  •    Continuously update documentation based on customer feedback and platform enhancements.  •    Collaborate with the development team to feed and expand the platform’s AI-driven support knowledge base.  Customer Feedback Loop  •    Collect and analyze feedback from customers to identify platform gaps, usability challenges, and improvement opportunitie.  •    Communicate insights effectively to the product development team, helping to prioritize the product backlog and align features with customer needs.  Cross-Team Collaboration  •    Serve as the voice of the customer within internal teams, ensuring that customer success is at the forefront of development efforts.  •    Partner with developers, product managers, and AI specialists to refine features, address challenges, and improve customer outcomes.  Platform Enablement and Adoption  •    Monitor usage and outcomes to ensure successful platform adoption and ROI for customers. You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.Required Qualifications of the Customer Success Advocate:•    Bachelor’s degree in a relevant field (e.g., Business, Computer Science, Data Analytics, or similar) or equivalent experience.  •    Proven experience in customer success, business analysis, product enablement, technical consulting, or a similar role.  •    Outstanding communication skills, both verbal and written, with the ability to connect effectively through virtual platforms (e.g., video conferencing) and occasional in-person meetings.  •    Proven ability to build trust and establish strong, collaborative relationships with diverse internal stakeholders.  •    Strong ability to learn and explain complex software platforms to both technical and non-technical audiences.  •    Experience in creating clear, user-friendly technical documentation and guides.  •    Familiarity with analytics tools, business intelligence platforms, or enterprise software solutions. Preferred Qualifications: •    Experience working in large enterprises or within complex organizational structures.  •    Background in business intelligence, analytics, or data platforms.  •    Experience collaborating with software engineering or product development teams.  •    Familiarity with large language models (LLMs), AI support tools, or knowledge base development.  •    Demonstrated experience in driving platform adoption and customer satisfaction through tailored value propositions. Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.For more information on our Internal Job Posting Policy, click here.All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.   #RPO #BBMEMEA

Optum

Customer Success Advocate

Analysis Software

Artificial Intelligence (AI)

Backlog Prioritization

Business Analysis

Business Intelligence

Business Intelligence Software

Computer Science

Customer Acquisition

Customer Satisfaction

Customer Training

Customer/Client Research

Data Analysis

Documentation

Enterprise Applications

Healthcare

International Health

Knowledge Base

Messaging Technology

Modeling Languages

Needs Assessment

Product Backlog

Product Development

Product Strategy

Return on Investment (ROI)

Software Engineering

Technical Consulting

Technical Writing

Usability Engineering

Videoconferencing

Work From Home

Writing Skills

TMP PX

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.

https://www.youtube.com/watch?v=zhUgaKb0s5A

https://www.youtube.com/watch?v=n_Cn8eFo7u8

https://www.youtube.com/watch?v=-XRLl9LEZ7c

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience. </li><li>Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field. </li><li>Ability to communicate in English fluently to support client relationship management in this region. </li></ul> <h3>Preferred qualifications:</h3><ul><li>Experience with Google Ads and online advertising. </li><li>Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.). </li><li>Ability to think strategically. </li><li>Interest in sales and technology with a passion for helping businesses grow online. </li><li>Excellent communication and problem-solving skills. </li></ul><div><h2>About the job</h2>The Scaled team is a Sales team designed to grow small-sized companies in the UK with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business. Customer Growth Associates are the promoters who serve as the advocate of Google.<div>In this role, you will establish relationships by conducting regular phone consultations and business pitches with a large portfolio of clients. You will operate in a fast-paced environment, reaching for business growth and productivity goals. In addition, you will provide exceptional solution promoting, partnership management, and analysis to deliver successful business outcomes. You will uncover the business needs of Google's key clients and achieve their marketing objectives, while driving incremental agreements through our industry leading advertising solutions.</div>Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.</div><div><h2>Responsibilities</h2><ul><li>Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.</li><li>Manage large and diverse accounts and identify opportunities where Google Ads can impact growth, while tracking account growth and product adoption quarterly goals.</li><li>Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.</li><li>Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).</li><li>Participate in continuous training throughout the program.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: Watch the below video!

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe. It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong. So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

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HRP Group

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