• Deliver solutions balancing technical and creative requirements. Experience has taught you what works and helps you choose the best mix of proven and cutting-edge technology
• Working with a defined brand style guide, coding standards and very detailed high-fidelity wireframes, user flows, prototypes, interaction etc
• Interest in UX will be required to assist in mapping out user flows and IAs
• Interacting with project teams to understand business and user requirements
• Maintaining high coding standards and practices and exercise quality control on all aspects of web development
• Breaking new ground, researching and implementing innovative web techniques and features
• Problem-solving in all areas of web development
• Working in an Agile environment with cross disciplinary teams
• Adhere to and promote internal information security policies and procedures

• 4+ years demonstrated development experience with hand-coding advanced HTML, CSS and JavaScript
• Adobe Creative Suite, Sketch, InVision
• Bachelors Degree
• Experience developing with modern front-end frameworks, e.g. Bootstrap
• Demonstrated understanding of Responsive and Adaptive Web Design principles
• Proficiency with cross-browser/cross-platform issues, DOM and web standards
• Experience working with cross-functional and cross-office teams using Agile Methodology
• Experience with CMS in particular Sitecore
• Experience working in a Mac/PC environment
• Candidates who apply must hold a Stamp 4 visa or EU Citizenship to be eligible for this role.

Field Service Engineer

Field Based (covering Ireland, particularly the Leinster and Munster regions, with occasional travel to Northern Ireland)

The Company

Our client is one of Ireland’s leading suppliers of scientific laboratory equipment and solutions with a proven record of growth and success spanning more than 60 years.

They are now seeking a Field Service Engineer to join their existing team of talented engineers.

The Benefits

- Excellent salary DOE

- Company vehicle

- Company pension plan

This is a fantastic opportunity to develop your existing skills with a successful company.

In this exciting and challenging position, you’ll have the chance to work with an extensive customer base and play an important role in the continued success and growth of the business.

Your Role

As a Field Service Engineer, you will provide routine service and maintenance, emergency repairs and general technical support for customers throughout Ireland, particularly the Leinster and Munster regions.

Joining the Service Team, you’ll work with broad range of laboratory equipment including autoclaves, centrifuges, fridges, freezers, incubators and biological safety cabinets. You’ll carry out calibration, servicing and maintenance activities, complete service reports and calibration certificates and maintain all associated documentation.

Specifically, you will:

- Deliver high-quality service and support to customer sites

- Complete service and calibration documentation in compliance with GDP (Good Documentation Practice)

- Provide creative, innovative solutions to customer technical issues based on sound knowledge of the product portfolio and strong, up-to-date competency

- Follow all company Health & Safety policies with diligence and ensure that H&S requirements of customer sites are adhered to (and any PPE is worn and in good condition)

- Work in a safe, compliant and efficient manner at all times and ensure a timely turnaround on all activities to maximise customer satisfaction

About You

To be considered as a Field Service Engineer, you will need:

- Ideally, a minimum NFQ Level 5-6 qualification (or equivalent experience) in Electronics, Electronic Servicing, Mechatronics or a related discipline

OR

- A craft certificate in Electrical, Mechanical or Automated Process Control with field service experience

- A full, clean driving licence

Previous experience in a laboratory environment would be beneficial, as would experience of servicing and repairing white goods/domestic appliances, HVAC and/or refrigeration products.

Key Competencies:

- Strong electro/mechanical aptitude with a good understanding of electric and electronic principles and the ability to use these in practice

- Good analytical and troubleshooting skills: a methodical approach to fault-finding and problem-solving techniques, with a “first fix” attitude

- Strong interpersonal and communication skills

- A ‘can do’ attitude and the ability to act as an ambassador of the company in the most professional way

- Self-motivated with a team player mentality

- Good knowledge of MS Outlook, Word and Excel

- The ability to work on your own initiative with minimum supervision

- Confident in training customers in both one-on-one and group sessions

Please note, this role involves lifting objects of up to 20kg without any assistance.

Other organisations may call this role Field Service Engineer, Electrical Engineer, Electronics Engineer, Electrical Maintenance Engineer, Electrical Installation Engineer, Field Service Technician, Installation Engineer, Maintenance Engineer, or Engineer.

To apply for the role of Field Service Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

One of our Dublin based clients have multiple openings for Deskside support engineers for immediate contracts in Dublin City Center.

 Job Description

Provider of IT Managed Services and Systems Integration Services.

Our key priorities are:

•         Improve Quality of Delivery to customers
•         Invest in our workforce to further develop skills and talents
•         Improve our productivity through LEAN and other initiatives
•         Converge as fast as possible our production tooling and
•         Processes
•         Grow at least at market rate and sign new logos to further enhance our portfolio offering
•         As a Desk Side Engineer, you will work within Onsite Support Services (OSS), a sub tower within WSDS (Workplace Service Desk Services).  There is strong potential for career progression across Managed Services.
•         Key Responsibilities of the Role
•         Provide IT assistance and support to end users
•         Troubleshoot and repair local hardware and software issues
•         Install, configure, administer and maintain IT equipment (desktops, laptops, printers and network peripherals)
•         Setup of new IT equipment
•         Maintain standard builds for our systems
•         Provide phone and in person support
•         Maintain accurate inventory and records of hardware and software assignments
•         Administer solutions to meet customer needs
•         Create and maintain technical and problem / resolution documentation
•         May require standby after office hours / weekends

Job Requirements;

Essential / Minimum Criteria

•         2 + year experience working as a Desktop Support Engineer
•         Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting
•         Good knowledge in Windows OS installation and troubleshooting
•         Good knowledge in MS Office application and business application support
•         Experience supporting Windows clients in a managed desktop environment
•         Experienced in supporting printers
•         Experienced in supporting mobile devices and mobile OS
•         Excellent English
•         ITIL knowledge
•            Desirable Criteria
•         Comptia A +
•         OEM Certifications for support and maintenance of PCs, laptops
•         ITIL Foundation V3
•         Experience working on transitions.

Key Competencies

1) Conceptual Thinking

(Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.) 2) Flexibility

(Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.)

2) Creativity

(Taking innovative approaches to problem solving and devising inventive and creative solutions.)

3) Follow-up and Monitoring

(Checking progress against targets, reporting as necessary and taking action to resolve exceptions.)

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment.

Xperi is at the heart of extraordinary experiences.

We can’t wait to show you what’s next.

Job Summary

Why you’ll be excited by this role…
It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out! MathWorks is the software that is accelerating the pace of engineering and science.

It is an exciting time to join MathWorks as we establish, develop and grow our shared sales & services center in Galway, Ireland. As a Software Maintenance Representative, you will focus on driving revenue growth through achieving or exceeding customer engagement standards in our maintenance renewal programs and products.

You will work on a diverse, multicultural team of software maintenance representatives that are aligned with sales representatives in a team selling environment to achieve individual and/or team goals.

Responsibilities

What you will be doing….
• Grow revenue through attaining or exceeding maintenance renewal revenue goals
• Manage timely closure of the assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies

o Proactively contact customers and explain the product and support benefits of continuing maintenance services

o Educate customers on purchasing options via web store and consolidations

o Identify and manage add on or cross sell opportunities by closing business or transferring to appropriate sales representative to achieve the sale cycle

o Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies

o Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle

• Demonstrate strong forecasting and funnel management of your assigned territory
• Contribute to and support the territory plans in conjunction with sales representatives
• Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans
• Partake on projects with local and international project team members

 What you are really good at…

• Selling. Consistent overachievement of sales and productivity goals
• Responsiveness. Has a can-do attitude, is customer centric, displays empathy, and is quality focused
• Being strategic, creative and focused.  Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful 
• Taking care of the details.  Is accurate in recording information clearly and concisely.  Highly proficient computer, analytics and social networking skills
• Communication.  Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail

Minimum Qualifications

• A bachelor's degree and 2 years of experience with one year in a customer facing role is required.

Additional Qualifications

You have…

• A bachelor’s degree in technology
• 2-4 years post university experience, 1-2 years customer facing experience
• Exceptional persuasive verbal and written English communication skills with excellent telephone skills and high level of attention to detail
• Understanding of forecasting and funnel management practices
• Completion of sales and/or phone skills training
• Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
• Strong prioritization and time management skills
• Experience working in fast-paced, disciplined, process oriented, sales environment

Even better if you have…

• Additional language skills/multilingual
• Worked in a shared sales & services or global business center

As a Support Agent with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues. This role specifically relates to our Accuserv product suite.

MRI Software will rely on YOU to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

No Prior experience is need for this position- full training is provided. However, any experience with SQL or in Repairs Management systems is advantageous.

·       Creative and curious troubleshooter

·       Good organisation and time management skills

·       Strong communication skills with the ability to confidently articulate technical concepts

·       Development and technical software experience is a plus

·       Previous experience in serving customers in any industry is helpful

Company Overview:

MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business.  Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting, to investment modelling and analytics for the global commercial and residential markets.  With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!
MRI is proud to be an Equal Employment Opportunity employer.

Job Summary

Why you’ll be excited by this role…
It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out! MathWorks is the software that is accelerating the pace of engineering and science.

It is an exciting time to join MathWorks as we establish, develop and grow our shared sales & services center in Galway, Ireland. As a Software Maintenance Representative, you will focus on driving revenue growth through achieving or exceeding customer engagement standards in our maintenance renewal programs and products.

You will work on a diverse, multicultural team of software maintenance representatives that are aligned with sales representatives in a team selling environment to achieve individual and/or team goals.

Responsibilities

What you will be doing….
• Grow revenue through attaining or exceeding maintenance and term renewal revenue goals
• Manage timely closure of the assigned annual maintenance renewal contracts, term renewal and incorporate lapsed maintenance opportunities into selling strategies

o Proactively contact customers and explain the product and support benefits of continuing maintenance services

o Educate customers on purchasing options via web store and consolidations

o Identify and manage add on or cross sell opportunities by closing business or transferring to appropriate sales representative to achieve the sale cycle

o Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies

o Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle

• Demonstrate strong forecasting and funnel management of your assigned territory
• Contribute to and support the territory plans in conjunction with sales representatives
• Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans
• Partake on projects with local and international project team members

 What you are really good at…

• Selling. Consistent overachievement of sales and productivity goals
• Responsiveness. Has a can-do attitude, is customer centric, displays empathy, and is quality focused
• Being strategic, creative and focused.  Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful 
• Taking care of the details.  Is accurate in recording information clearly and concisely.  Highly proficient computer, analytics and social networking skills
• Communication.  Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail

Minimum Qualifications

• A bachelor's degree and 2 years of experience with one year in a customer facing role is required.

Additional Qualifications

You have…

• A bachelor’s degree
• 2-4 years post university experience, 1-2 years customer facing experience
• German: highly proficient in both spoken and written (C1)
• Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail
• Understanding of forecasting and funnel management practices
• Completion of sales and/or phone skills training
• Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
• Strong prioritization and time management skills
• Experience working in fast-paced, disciplined, process oriented, sales environment

Even better if you have…

• Additional language skills/multilingual
• Worked in a shared sales & services or global business center

Job Summary

Why you’ll be excited by this role…

It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out! MathWorks is the software that is accelerating the pace of engineering and science.

It is an exciting time to join MathWorks as we recently announced an increase in staff of 85 in our shared sales & services centre in Galway, Ireland.  As a leader in this new organisation you will source, develop, coach, motivate and retain the best people, as well as lead a multilingual team to deliver to customers and stakeholders exceptional services and results.

You will be responsible for managing all aspects of the software license renewal sales team including leading by example, being hands-on, and providing leadership to the team to ensure achievement of revenue targets, KPI metrics, and productivity expectations. Your experience, creativity, energy and work ethic will guide, stimulate and develop the team to fulfil their potential.

Responsibilities

What you will be doing….

• Manage day to day operations, including performance management, call coaching to develop and motivate the team to reach productivity targets and revenue goals

  
  

   

• Build a talent pipeline, recruit and retain the best people. Coach, motivate and develop the team to drive results and continuous improvement

  
  

   

• Schedule and lead frequent communications through individual meetings, team meetings, workshops, functions and reviews

  
  

   

• Oversee the team’s license renewal volumes

  
  

   

• Collaborate with sales management team to ensure optimal support across multiple countries and territories. Submit bi-weekly forecast and provide insight on sales metrics

  
  

   

• Co-ordinate department activities and projects to meet project timelines

  
  

   

• Ensure accurate and complete information is captured in CRM: Salesforce Lightning. Provide frequent data quality checks and calibration sessions

  
  

   

• Utilize available reports and tools (CRM system: Salesforce Lightning / order management systems/Business Objects/Power BI) to manage performance and drive improvement

  
  

   

• Interact consistently with the sales and sales management teams including collaboration with marketing, application engineering, customer service, and sales operations. Be an active participant in worldwide sales community initiatives

  
  

   

• Guide team in accordance with company policies and procedures

  
  

   

• Resolve interpersonal issues and escalate when required

  
  

   

• Work independently & proactively to avoid & resolve issues

Minimum Qualifications

• A bachelor's degree and 7 years of professional work experience is required. 2 years management experience is required.

Additional Qualifications

• Recent experience managing multilingual, multicultural team(s) within a shared sales & services or global business centre

  
  

   

• History of meeting or exceeding revenue targets

  
  

   

• Forecasting and funnel management knowledge

  
  

   

• Familiarity with software licensing and policies

  
  

   

• Additional language skills/multilingual desired

  
  

   

• Experience in growing a shared sales & services or global business centre including sourcing across EMEA

  
  

   

• Experience of using CRM applications (ideally Salesforce)

  
  

   

  
  

  What you are really good at…          

  
  

   

• Leading. Exceptional leadership skills: a strong recruiter and motivator of people. Ability to maintain an upbeat and positive attitude at all times

  
  

   

• Managing. You are a people person who is a great motivator, mentor and coach

  
  

   

• Selling. Consistent overachievement of sales and productivity goals

  
  

   

• Establishing, growing and scaling a team; leveraging KPIs, forecasting and selling methodologies

  
  

   

• Being strategic, creative and focused. A strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful

  
  

   

• Recruiting. Measurable track record in building and managing high performing sales teams.

  
  

   

• Taking care of the details and a flair for recording information clearly and concisely. Highly proficient computer, analytics and social networking skills

  
  

   

• Communication. You are a great communicator, written and verbal, with a truly collaborative approach

Job Summary

Why you’ll be excited by this role…
It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out! MathWorks is the software that is accelerating the pace of engineering and science.

It is an exciting time to join MathWorks as we establish, develop and grow our shared sales & services center in Galway, Ireland. As a Software Maintenance Representative, you will focus on driving revenue growth through achieving or exceeding customer engagement standards in our maintenance renewal programs and products.

You will work on a diverse, multicultural team of software maintenance representatives that are aligned with sales representatives in a team selling environment to achieve individual and/or team goals.

Responsibilities

What you will be doing….
• Grow revenue through attaining or exceeding maintenance and term renewal revenue goals
• Manage timely closure of the assigned annual maintenance renewal contracts, term renewals and incorporate lapsed maintenance opportunities into selling strategies

o Proactively contact customers and explain the product and support benefits of continuing maintenance services

o Educate customers on purchasing options via web store and consolidations

o Identify and manage add on or cross sell opportunities by closing business or transferring to appropriate sales representative to achieve the sale cycle

o Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies

o Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sales cycle

• Demonstrate strong forecasting and funnel management of your assigned territory
• Contribute to and support the territory plans in conjunction with sales representatives
• Participate in funnel meetings as well as planning and delivery of sections of the annual territory and account plans
• Partake on projects with local and international project team members

 What you are really good at…

• Selling. Consistent overachievement of sales and productivity goals
• Responsiveness. Has a can-do attitude, is customer centric, displays empathy, and is quality focused
• Being strategic, creative and focused.  Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful 
• Taking care of the details.  Is accurate in recording information clearly and concisely.  Highly proficient computer, analytics and social networking skills
• Communication.  Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail

Minimum Qualifications

• A bachelor's degree and 4 years of experience with one year in a sales role is required.

Additional Qualifications

You have…

• A bachelor’s degree
• 2-4 years post university experience, 1-2 years customer facing experience
• Fluency in English plus proficiency in one other Western European language in both spoken and written (C1)
• Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail
• Understanding of forecasting and funnel management practices
• Completion of sales and/or phone skills training
• Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle
• Strong prioritization and time management skills
• Experience working in fast-paced, disciplined, process oriented, sales environment

Even better if you have…

• Additional language skills/multilingual
• Worked in a shared sales & services or global business center