location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Customer Services Representative

German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. In this Senior customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service.

KBSkills

ACTIVE

<table><tbody><tr><td><p>COMPANY DESCRIPTION</p></td><td><p>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</p></td></tr><tr><td><p>POSITION DESCRIPTION</p></td><td><p><strong>The Role and Mission…</strong></p><p>As a Partner Support Specialist, you’ll be working closely with the Client Success and Partner Management teams to address and resolve escalations from the pool of partners. Additionally, you will perform data entry, liaise with members of the leadership teams within Client Success and Partner Management and perform audits of customer accounts as assigned.</p><p> </p><p><strong>Client Success Team</strong></p><p>Focusing on the SME market. You will help small businesses succeed online. Through a continued focus on improving the customer experience, resolving issues quickly, aligning with each customer and their specific needs to help grow their business. Attitude and energy is key, teamwork and optimism are musts. In this Senior customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.</p><p><strong> </strong></p><p><strong>Your Responsibilities </strong></p><ul><li>Data Entry</li><li>Reviewing new sales to ensure the account reached Launchpad with the correct details</li><li>Setting up missed or incorrect sales in Partner CRM so they can feed to Launchpad</li><li>Review NPS detractor scores to document resolutions reached by CS </li><li>Reaching out to cancelled customers via email, phone, and/or text to gather cancellation reasons</li><li>Managing Escalations</li><li>Working directly with partners, PGMs, and Client Services to resolve escalations</li><li>New Partner Interactions</li><li>Setting up pricing tools for new partners</li><li>Customising the reporting dashboard for new partners</li><li>Manually upgrading or downgrading subscriptions</li><li>Cancelling duplicate accounts and balancing subscriptions</li><li>Resolving billing issues/ Processing refunds</li><li>Account Review & Reports/refunds</li><li>Analysing campaigns to provide feedback to PGMs on performance</li><li>Reviewing the lifetime of campaigns that are scheduled to cancel</li><li>Organizing a campaign report to aid in reactivation efforts done by the partner</li><li>Quarterly efforts to reactivate prior partnerships via phone calls and emails</li><li>Other duties and responsibilities as assigned by the Partner Support team.</li></ul></td></tr><tr><td><p>NUMBER OF YEARS PREFERRED EXPERIENCE</p></td><td><p><strong>Our Ideal Candidate…</strong></p><ul><li>Has experience supporting customers in a client success/customer service role in German and English</li><li>Provides detail when communicating with all teams in written or verbal format</li><li>Can learn from their own mistakes, is coachable and applies feedback</li><li>Completes tasks on time or notifies parties with an alternate plan</li><li>Adapts well to changes in processes, projects, or assignments</li><li>Contributes to a positive team culture</li><li>Outgoing and positive personality</li></ul><p><strong>Working Hours</strong>:</p><ul><li>Fully remote, you need to be based in Ireland*</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul><p>MS Office including Outlook, Excel, Word and PowerPoint</p><p>Remote / Virtual platforms including MS Teams, Zoom and Skype</p><p>MRP/ERP</p><p>CRM   CV’s to leisa@hrpgroup.ie .</p></td></tr></tbody></table>

HRP Group - Bespoke Resourcing & HR Outsourcing Solutions

HRP Group is a professional Human Resources consultancy practice.  HRP Group was established by a group of experienced, qualified HR professionals . We differentiate ourselves as a “best in class” professional HR Outsourcing and resourcing consultancy. 

Our services encompass a range of HR advisory, interim, recruitment and outsourcing services dependent on our clients requirements. Our clients have access to experienced, qualified HR professionals for all their HR requirements. 

All our consultants are qualified HR professionals with CIPD accreditation. Our clients can have access to experienced, qualified HR professionals, for a fraction of the cost of hiring a HR Professional on a full time basis. All our consultants are qualified to Masters level in HR or Psychology. 

Professional, Ethical, Transparent…. We promise to always deal with our clients and candidates in an open, transparent, ethical and professional manner. We utilise CIPD approved resourcing techniques to ensure our resourcing process is professional, well organised and to exacting standards.

HRP Group

Partner Support Specialist German Customer Service

Address Management

Alliance/Partner Management

Auditing

Billing

Business Growth

Campaigns

Channel Support

Communication Skills

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Support/Service

Data Entry

English Language

German Language

Hardware Virtualization

Internet/Online Service

Leadership

Leading Edge Technology

Online Marketing

Partner Sales

Pricing

Problem Solving Skills

Reporting Dashboards

Resolve Customer Issues

Sales

Search Engine Optimization (SEO)

Skype

Small Business

Team Player

Time Management

monster

Customer Service

German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service.

<table><tbody><tr><td><p>DATE</p></td><td><p>February 2025</p></td></tr><tr><td><p>POSITION TITLE</p></td><td><p><strong>German Customer Service </strong></p></td></tr><tr><td><p>LOCATION</p></td><td><p>Remote -you must be based in Ireland</p></td></tr><tr><td><p>SALARY</p></td><td><p>Depending on experience</p></td></tr><tr><td><p>COMPANY DESCRIPTION</p></td><td><p>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</p></td></tr><tr><td><p>POSITION DESCRIPTION</p></td><td><p>In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.</p><p><strong>Responsibilities</strong></p><p><strong>Your Responsibilities</strong>:</p><ul><li>Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.</li><li>Represent our company and SEO product with excellent customer service.</li><li>Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.</li><li>Assign SEO tasks to our fulfilment department.</li></ul><p><strong>What We Expect from You</strong>:</p><ul><li>At least six months of experience in customer service.</li><li>Fluent spoken and written German skills are essential.</li><li>Good English skills (for internal communication only).</li><li>Proficiency in using standard Google tools (Drive, Sheets, Docs).</li><li>Excellent online communication skills, with the ability to clearly and effectively express your thoughts.</li><li>Creative and logical thinking, with the ability to work within time and quality standards.</li><li>Strong conflict resolution skills to handle situations where clients are dissatisfied.</li></ul><p> </p></td></tr><tr><td><p>NUMBER OF YEARS PREFERRED EXPERIENCE</p></td><td><p>Outgoing and positive personality</p><p><strong>Working Hours</strong>:</p><ul><li>Fully remote , you need to be based in Ireland</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul><p>MS Office including Outlook, Excel, Word and PowerPoint</p><p>Remote / Virtual platforms including MS Teams, Zoom and Skype</p><p>MRP/ERP</p><p>CRM   CV’s to leisa@hrpgroup.ie .</p></td></tr></tbody></table>

German Customer Service remote must be based in Ireland

Conflict Resolution

Online Communications

Presentation/Verbal Skills

Quality Metrics

OFFSITE

Technical Program Manager

Create and guide the onboarding process for new partners into Google's subsea cable network, ensuring a seamless and efficient experience and develop and maintain strong, ongoing relationships with partners, acting as their primary point of contact within Google. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

https://www.youtube.com/watch?v=zhUgaKb0s5A

https://www.youtube.com/watch?v=n_Cn8eFo7u8

https://www.youtube.com/watch?v=-XRLl9LEZ7c

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>London, UK; Dublin, Ireland</b>.<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>8 years of experience in program management.</li><li>Experience in customer service, operations or business with process and system improvement.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>8 years of experience in managing cross-functional or cross-team projects.</li><li>Experience in vendor operations management or overseeing vendor operations programs.</li><li>Experience in customer-facing role.</li><li>Experience in stakeholder management.</li></ul><div><h2>About the job</h2><p>A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.<br/><br/>Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.</p> Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2>Responsibilities</h2><ul><li>Own development of the Service Innovation and Customer Assurance function within Google Submarine Network Operations.</li><li>Drive innovation across service and lifecycle management.</li><li>Create and guide the onboarding process for new partners into Google's subsea cable network, ensuring a seamless and efficient experience and develop and maintain strong, ongoing relationships with partners, acting as their primary point of contact within Google.<br/></li><li>Own a major incident response to customers who have services on our network and manage the stakeholder engagement. Collaborate with internal teams (e.g., Build, Operations, Business, Compliance) to address partner concerns and ensure smooth service delivery.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

<p>Since our founding in 1998, <strong>Google</strong> has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.<br><br>It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.<br><br>So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.</p>

Google

Senior Technical Program Manager, Customer Service and Innovation, Global Submarine Networks

Analysis Skills

Business Processes

Cloud Computing

Cross-Functional

Customer Service Management

Customer Service Operations

Diversity

Equal Employment Opportunity (EEO)

Incident Response

Network Administration/Management

Onboarding

Operations Management

Organizational Skills

Process Improvement

Product Development

Product Engineering

Project Schedule

Project/Program Management

Risk Analysis

Risk Management

Schedule Development

Service Delivery

Technical Leadership

Customer Services Analyst

Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. Work closely with the relevant stakeholders to ensure that the highest quality of technical support is always delivered to the customer.

<img height="1" src="https://counter.adcourier.com/UGF0cmljay5HaWJuZXkuMzkwMzYuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><table><tbody><tr><td><strong>Overview of Role</strong><br/>Ergo are currently seeking to recruit a Service Desk Analyst based in the city centre full-time. Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded. You will have experience in Microsoft Operating Systems, MS Office 365, Microsoft Applications, Anti-Virus/Spyware/Malware applications, Networking - TCP/IP - Switching - Fire walling and Industry Standard Troubleshooting Procedures. This will be a day's role but may need flexibility to do shift work if required. You will provide first line IT Support to our clients.</td></tr><tr><td><strong>Role & Responsibilities:</strong><br/><ul><li>Assume full ownership and responsibility of all allocated support tickets, ensuring they are dealt with promptly and professionally and satisfactorily concluded.</li><li>Ensure strict adherence to SLAs when dealing with customer tickets/calls.</li><li>Installing, configuring, and troubleshooting of IT related software and hardware.</li><li>Highlight any anomalies on our customer sites raising a service ticket and triggering escalation procedures.</li><li>Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.</li><li>Perform routine day-to-day system security checks/backups and produce up-to-date status reports.</li><li>Work closely with the relevant stakeholders to ensure that the highest quality of technical support is always delivered to the customer.</li><li>Work with other technical staff to ensure connectivity and compatibility between systems.</li><li>Record and maintain hardware and software inventories, site and/or server licensing, user access and security.</li><li>Provide occasional technical training to customer's systems administrators and end users.</li><li>Maintain confidentiality with regards to the information being processed, stored, or accessed.</li><li>Monitor remote managed service applications.</li><li>Fulfil general duties as required.</li></ul></td></tr><tr><td><strong>Skills, Qualifications & Experience Required:</strong><br/><ul><li>Microsoft Operating Systems</li><li>MS Office 365</li><li>Microsoft Applications</li><li>Anti-Virus/Spyware/Malware applications</li><li>Networking - TCP/IP - Switching - Fire walling.</li><li>Industry Standard Troubleshooting Procedures</li><li>IT qualifications desirable</li><li>Appropriate level of competence in documented technical skills</li><li>Industry standard accreditation is desired - Microsoft, Cisco, Citrix, and HP</li></ul><strong>Ability to work in Ireland:</strong><ul><li>Irish/European - Citizen (OR) Stamp 4 Visa holder.</li></ul><strong>About Us </strong><br/>As Ireland's largest IT Solutions Provider, with a growing global footprint, ergo has a depth of expertise <br/>across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.</td></tr></tbody></table>

Ergo Services Ltd

Enterprise Service Desk Analyst

1st Level Support

Cisco Network Systems

Citrix Product Family

Cloud Applications

Computer Maintenance

Computer Security

Customer Training

Hewlett-Packard Product Family

Identify Issues

Industry Standards

Information Systems/Technology IS/IT Administration

Information Technology Software

Licensing

Maintain Compliance

Management of Information Systems/Technology (MIS)

Microsoft Office

Microsoft Product Family

Operating Systems

RMON

Record Keeping

Service Level Agreement (SLA)

Software Administration

Status Reports

Systems Administration/Management

Technical Support

Technical Training

Product Support

The Large Customer Sales (LCS) Titanium and Gold Customer Support Team (within gTech Ads Customer Support) is a solution-oriented team that helps our most business teams and Tier 2 (Titanium) and Tier 3 (Gold) segment advertisers. Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: <b>Wrocław, Poland; Dublin, Ireland</b>.<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>5 years of experience in a project/program management, consulting, or client facing role.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Master's degree in Business Administration or advanced degree.</li><li>10 years of experience in digital marketing with advertisers or agencies.</li><li>Experience using Google Ads or online advertising solutions and the media landscape.</li><li>Experience in account/campaign management, technical troubleshooting or customer support with excellent communication and stakeholder management skills.</li><li>Experience in problem solving to develop perspectives on customer-focused solutions with business analysis to conduct analytics, develop dashboards, and make recommendations.</li><li>Ability to work in a diverse environment with people from all backgrounds and solve problems.</li></ul><div><h2>About the job</h2>The gTech Ads Customer Support organization provides quality customer care to our advertisers and business teams.<br/><br/>The Large Customer Sales (LCS) Titanium and Gold Customer Support Team (within gTech Ads Customer Support) is a solution-oriented team that helps our most business teams and Tier 2 (Titanium) and Tier 3 (Gold) segment advertisers.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.<br/><br/>To learn more about gTech, check out our <a href="https://www.youtube.com/watch?v=HcjR6ZngQcw" rel="nofollow noopener noreferrer" target="_blank">video</a>.</div><div><h2>Responsibilities</h2><ul><li>Prioritize and deliver customer service throughout the customer journey, troubleshoot and resolve issues by interacting with Google's advertisers and business teams, agencies and partners.</li><li>Apply product expertise solving technical customer issues and escalations and carrying out projects.</li><li>Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption. </li><li>Partner with our business and other cross-functional partner teams to own and improve the journey of all clients across, resolve issues and understand customer pain points.</li><li>Share insights and provide expertise to our partner teams to support product and process improvements.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

Product Support Consultant, gTech Ads Platinum Customer Support EMEA

Business Administration

Business Analysis

Consulting

Customer Escalations

Customer Service Evaluation

Data Analysis

Develop and Maintain Customers

Establish Priorities

Knowledge Management

Management Consulting

Online Advertising

Operational Improvement

Product Reviews

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