location_0_addressRegionName

location_0_addressCountryName

ONSITE

PERMANENT

FULL_TIME

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

Customer Service

German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service.

KBSkills

ACTIVE

<table><tbody><tr><td>COMPANY DESCRIPTION</td><td>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</td></tr><tr><td>POSITION DESCRIPTION</td><td>In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.ResponsibilitiesYour Responsibilities:<ul><li>Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.</li><li>Represent our company and SEO product with excellent customer service.</li><li>Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.</li><li>Assign SEO tasks to our fulfilment department.</li></ul>What We Expect from You:<ul><li>At least six months of experience in customer service.</li><li>Fluent spoken and written German skills are essential.</li><li>Good English skills (for internal communication only).</li><li>Proficiency in using standard Google tools (Drive, Sheets, Docs).</li><li>Excellent online communication skills, with the ability to clearly and effectively express your thoughts.</li><li>Creative and logical thinking, with the ability to work within time and quality standards.</li><li>Strong conflict resolution skills to handle situations where clients are dissatisfied.</li></ul> </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>Outgoing and positive personalityWorking Hours:<ul><li>Fully remote, you need to be based in Ireland</li><li>8:45 AM – 5:15 PM (CEST +1 GMT), Monday to Friday. No work on weekends or holidays.</li></ul>MS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERPCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

HRP Group - Bespoke Resourcing & HR Outsourcing Solutions

HRP Group is a professional Human Resources consultancy practice.  HRP Group was established by a group of experienced, qualified HR professionals . We differentiate ourselves as a “best in class” professional HR Outsourcing and resourcing consultancy. 

Our services encompass a range of HR advisory, interim, recruitment and outsourcing services dependent on our clients requirements. Our clients have access to experienced, qualified HR professionals for all their HR requirements. 

All our consultants are qualified HR professionals with CIPD accreditation. Our clients can have access to experienced, qualified HR professionals, for a fraction of the cost of hiring a HR Professional on a full time basis. All our consultants are qualified to Masters level in HR or Psychology. 

Professional, Ethical, Transparent…. We promise to always deal with our clients and candidates in an open, transparent, ethical and professional manner. We utilise CIPD approved resourcing techniques to ensure our resourcing process is professional, well organised and to exacting standards.

HRP Group

German Customer Service

Campaigns

Communication Skills

Conflict Resolution

Customer Relations

Customer Support/Service

English Language

German Language

Hardware Virtualization

Internet/Online Service

Leading Edge Technology

Online Communications

Online Marketing

Presentation/Verbal Skills

Quality Metrics

Search Engine Optimization (SEO)

Skype

Small Business

Team Player

monster

<table><tbody><tr><td>DATE</td><td>May 2025</td></tr><tr><td>POSITION TITLE</td><td>German Customer Service </td></tr><tr><td>LOCATION</td><td>Remote -you must be based in Ireland</td></tr><tr><td>SALARY</td><td>Depending on experience</td></tr><tr><td>COMPANY DESCRIPTION</td><td>Our client a US Multinational was founded in 2009 and is now one of the fastest-growing internet marketing companies in the world. They use cutting-edge technology to offer high-quality SEO and website marketing services that drive explosive growth for their small business partners and clients. The work environment is fun, friendly, and collaborative. They take pride in a unique, positive culture that allows all our employees to thrive and helps all our clients achieve success.</td></tr><tr><td>POSITION DESCRIPTION</td><td>In this customer service role, we’re looking for someone fluent in German, interested in working with search engine optimization (SEO), and passionate about providing top-notch customer service. You will be responsible for all communication with our SEO clients and managing their SEO campaigns. German speaking customer support and proactively communicating with our established customer base to ensure best in class customer service, a higher level of relationship with our key customers. We are seeking ambitious, focused individuals with an aptitude and interest in the proactive customer service. Our client is an equal opportunities employer. Values of respect, collaboration, service, support, and challenge are indicative of the culture and climate fostered by the business.ResponsibilitiesYour Responsibilities:<ul><li>Act as the primary contact for our SEO clients and partners, helping them resolve their concerns.</li><li>Represent our company and SEO product with excellent customer service.</li><li>Manage the implementation of SEO packages for our clients, including regular meetings, on-site recommendations and changes, and distribution of off-site work.</li><li>Assign SEO tasks to our fulfilment department.</li></ul>What We Expect from You:<ul><li>At least six months of experience in customer service.</li><li>Fluent spoken and written German skills are essential.</li><li>Good English skills (for internal communication only).</li><li>Proficiency in using standard Google tools (Drive, Sheets, Docs).</li><li>Excellent online communication skills, with the ability to clearly and effectively express your thoughts.</li><li>Creative and logical thinking, with the ability to work within time and quality standards.</li><li>Strong conflict resolution skills to handle situations where clients are dissatisfied.</li></ul> </td></tr><tr><td>NUMBER OF YEARS PREFERRED EXPERIENCE</td><td>Outgoing and positive personalityWorking Hours:<ul><li>Fully remote , you need to be based in Ireland</li><li>7:00 AM – 16:00 PM Monday to Friday. No work on weekends or holidays.</li></ul>MS Office including Outlook, Excel, Word and PowerPointRemote / Virtual platforms including MS Teams, Zoom and SkypeMRP/ERPCRM   CV’s to leisa@hrpgroup.ie .</td></tr></tbody></table>

German Customer Service remote must be based in Ireland

TEMPORARY

CONTRACTOR

Call Center Consultant

Additional requirements: Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred). If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo.

Senior UC and Contact Center Consultant <ul><li>Senior UC, Call Manager and Contact Center services for our enterprise client</li><li>Long-term Day Rate Contract</li><li>Hybrid Dublin</li></ul>   Our client requires an individual with excellent knowledge of modern Call Center & Contact Center systems, with an understanding of environment and integration. Ideally good knowledge of Cisco Unified Communications Manager to deliver application and support services for their National Contact Call Center.      Enterprise Knowledge with:   <ul><li>CUCM - Cisco unified Communications Manager</li><li>UCCX - Unified Contact Center Express</li><li>UCCE - Unified Contact Center Enterprise</li></ul>   Certs: <ul><li>CCNA (Cisco Certified Network Associate)</li><li>Technical Degree - would be nice - Science / computer science / engineering</li></ul>   Additional requirements: <ul><li>Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred).</li><li>Familiarity with contact center environments and Concentrix EVIP applications.</li><li>Technical knowledge of Cisco Unified Communications, Oracle, and .NET based GUI applications. </li><li>ACD, IVR, Call flows</li><li>Business Integration</li><li>Vendor and telco service provider management</li><li>AI</li><li>System update/patching and security</li><li>Functional and technical drafting of tender preparation, with experience in drafting and leading a tender in the EU Journal preferred.</li><li>Ability to work independently and in a team environment.</li><li>Strong organizational and time management skills.</li><li>Excellent writing skills.</li></ul>     Ref: EET6870   —oOo—    If you would like to discuss this role in confidence, please apply or contact Chris dot Byrne at eir evo talent dot ie.      Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.    eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.    If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

itContracting

Senior UC and Contact Center Consultant

Artificial Intelligence (AI)

Automatic Call Distributor (ACD)

Avaya Software

CCNA - Cisco Certified Network Associate

Call Center Management

Call Centers

Cisco Network Systems

Cisco Unified Communications

Cisco Unified Communications Manager (CUCM)

Computer Science

Consulting

Data Processing

Enterprise Applications

Genesys Solutions

Graphical User Interface Software

Information/Data Security (InfoSec)

Microsoft .NET

Network Software

Oracle

Organizational Skills

Proposal Writing

Security Patches

Systems Maintenance

Technical Drawing

Telecommunications

Time Management

Voice Response Systems

Writing Skills

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