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Business Operations Manager

Success in this role depends on the individuals’ ability to pay attention to details, analytical capabilities, conduct root cause analysis, create / validate an action plan (short term and long term) and effectively report out at an operational and leadership level. About the Role: As a Manager- Business Operations you will be responsible for, monitoring, analyzing, and reporting of operational performance metrics for Non-Clinical PI operations.

KBSkills

ACTIVE

Business Operations Manager, Performance - Ireland - HybridOptum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. About the Role:As a Manager- Business Operations you will be responsible for, monitoring, analyzing, and reporting of operational performance metrics for Non-Clinical PI operations. This is a challenging role that relies on your ability to effectively analyze performance and identify opportunities that will support leadership in delivering critical business results. You will also be responsible for analyzing impact of an event such as a new program going live or an outage. You will also be responsible for leading to success, any improvement plans. Success in this role depends on the individuals’ ability to pay attention to details, analytical capabilities, conduct root cause analysis, create / validate an action plan (short term and long term) and effectively report out at an operational and leadership level. Primary Responsibilities Business Operation Manager, Performance:•    Responsible for driving operational performance including SLAs and KPIs by conducting day-day analytics •    Manage performance to proactively detect potential risks and take solid actions to ensure and maintain good performance •    Seek improvement opportunities across the value stream to help improve operational efficiency •    Partner with cross-functional teams to build logical operational processes •    Identify performance gaps by conducting trend analysis and shifts in data •    Ensure operational issues including technical issues affecting operational performance are escalated and resolved •    Use reporting tools and dashboards, report out and highlight operational performance deviations •    Coordinating and overseeing the day-to-day activities of operational performance •    Effective report out of any operational initiativesYou will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.Required Qualifications of the Business Operations Manager, Performance:•    BA/BS degree in Business or related field and/or equivalent education and work experience •    Proven previous experience in effectively presenting data to senior stakeholders, with the ability to distill complex data into actionable insights.  •    Significant operations metric analytics and reporting experience •    Proven experience in monitoring and analyzing performance KPI’s and SLAs. •    Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint •    Excellent time management skills with ability to prioritize and balance multiple priorities and projects •    Excellent stakeholder management skills and a demonstrated ability to communicate ideas clearly and concisely to leadership •    Participate in and support the navigating of complex stakeholder relationships in a matrix environment with politically sensitive concerns •    Strong communication skill sets, with the ability to support and present information in a variety of different formats to all levels of stakeholders •    Previous experience working within a large multinational matrixed environmentPreferred Qualification of the Business Operations Manager, Performance:•    Previous operational management experience •    Healthcare experience •    SQL experience •    Strong experience with data visualization software (e.g.  Tableau) •    Strong experience performing business analysis and requirement documentation •    Experience working across multiple geographies •    Experience and understanding of US healthcare system, billing of medical claims and associated data environments •    Report designing and development in Tableau   Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.#BBMEMEA

Optum

Analysis Skills

Business Operations

Communication Skills

Cross-Functional

Detail Oriented

Establish Priorities

Healthcare

Leadership

Medical Billing

Metrics

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Microsoft SharePoint

Microsoft Visio

Multitasking

Operational Audit

Operational Improvement

Operational Strategy

Operations Management

Operations Processes

Performance Analysis

Performance Management

Performance Metrics

Presentation/Verbal Skills

Reporting Dashboards

Reporting Skills

Root Cause Analysis

SQL (Structured Query Language)

Service Level Agreement (SLA)

Tableau

Time Management

Trend Analysis

Work From Home

TMP PX

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

YEAR

Project Manager

The successful candidate will act as a key interface between the internal platform owner, operations team, product, finance and growth teams as well as third party partners across the technology architecture solution. An innovative client in the health insurance sector are growing their team and are seeking a highly skilled and motivated Product / Project Manager to play a pivotal role in driving the success of their health insurance business.

<img height="1" src="https://counter.adcourier.com/cGV0ZXJ0ZXN0LjgwNTYxLjQ3OUBlcmdvZ3JvdXAuYXBsaXRyYWsuY29t.gif" width="1"/> Job Title: Project Manager (Insurance Sector). Type: Full-Time, Contract Location: Dublin An innovative client in the health insurance sector are growing their team and are seeking a highly skilled and motivated Product / Project Manager to play a pivotal role in driving the success of their health insurance business. This role is critical in ensuring that the organisation's IT systems are fit for delivering innovative product to the market. The successful hire will play a key role in driving the success of our strategic initiatives and ensuring seamless transitions for all business change programs. Role Overview Responsible for managing and delivering business change. This includes overseeing the planning, implementation, and evaluation of product initiatives to ensure alignment with the company's strategic goals. A significant part of the programme will be delivering on the technology development road map for planned development. Ensure all planned change programmes align with the organisation's growth ambitions. The successful candidate will act as a key interface between the internal platform owner, operations team, product, finance and growth teams as well as third party partners across the technology architecture solution. Experience in the Irish health insurance market will be an advantage. Here's what we're looking for: <ul><li>Proven experience in managing complex ICT initiatives, preferably within the health insurance, health care, or financial services sectors.</li><li>Excellent project management skills, with experience using project management tools (e.g., MS Project, Jira, Monday.com).</li><li>Exceptional communication, interpersonal, and influencing skills.</li><li>Strong analytic skills, with the ability to assess risks and develop effective mitigation strategies.</li><li>A collaborative mindset with the ability to work effectively across functions and teams.</li><li>Familiarity with health insurance regulations in Ireland.</li></ul> Desirable: <ul><li>Certification in Project / Change Management (e.g., PMP, Prince2, or equivalent).</li><li>Experience in digital transformation or implementing AI-driven tools</li></ul> About Ergo As Ireland's largest IT Solutions Provider, with a growing global footprint, Ergo has a depth of expertise across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, showcasing our leadership in the industry.

Ergo Services Ltd

Project Manager (Healthcare Sector)

Alliance/Partner Marketing

Artificial Intelligence (AI)

Atlassian JIRA

Business Strategy

Change Management

Cloud Applications

Finance

Financial Services

Health Insurance

Healthcare Management

Information Technology & Information Systems

Insurance

Insurance Regulations

Interpersonal Skills

Management of Information Systems/Technology (MIS)

PRINCE2

Product Programs

Product Testing

Project Management Professional (PMP)

Project Management Software

Project/Program Management

Risk Analysis

Strategic Planning

Team Player

Technical Delivery

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