POSITION Night Manager

DEPARTMENT & Front Office

RESPONSIBLE FOR Night Auditors / Porters

REPORTS TO & Front Office Manager

PRIMARY OBJECTIVE OF POSITION
To provide efficient, prompt, trouble free, courteous service and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel's guidelines. Supervise and co-ordinate the shift activities at night Front Office, acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise rooms revenue and guest satisfaction. & The incumbent is fluent in Front Office operation's technology, is aware of the hotel's possibilities and limitations, and understands all aspects of hotel management.

PRIMARY OBJECTIVE OF POSITION

To provide efficient, prompt, trouble free, courteous service and security to guests in absence of departmental managers and limited staff during the night, in line with the hotel's guidelines.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT

• Is available to register, process, and greet guests promptly
• Checks the daily arrival list
• Welcomes guests to the hotel
• Responds to guests requests for information about the hotel and its surroundings
• Arranges for special services requested by guests
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Arranges fulfilment of customer services by supplying limited services in the following areas:
- Telephone services
- Business Service Centre
- Concierge
- Housekeeping
- Reservations
- Room Service
• Prepares night audit reports as requested
• Allocates rooms and issues appropriate keys
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest's name, address and method of payment
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc.
• Is aware, at all times, of current room status and room availability
• Is fully aware of, and knows how to handle, all current and future hotel promotions
• Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Minimises loss of revenue by adhering to all established credit procedures
• Receives proper approval codes for cash and credit card paying customers
• Identifies and records special billing instructions and notifies accounting and Front Office Manager
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies and procedures
• Communicates effectively with customers, colleagues, and supervisors
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Keeps effective key control
• Ensures that guest mail and messages are delivered promptly
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
• Issues safety deposit boxes to guests upon request
• Uses the Yes I Can approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up
• Maintains a clean and tidy lobby

SECURITY, HEALTH AND SAFETY

• Ensures that own cash is secure at all times
• Ensures all discrepancies in own cash are declared to the Service Manager and Controller
• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Takes action on any suspicious behaviour of guests and staff, and reports to the Front Office Manager, and Security for proper follow-up
• Informs Front Office & Manager and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are taken care of immediately, and are reported appropriately
• Fully understands the hotel's fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and informs the Front Office Manager, and Department Heads accordingly
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 550+ people across 13 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,650+ customers in 22 countries.

Due to the expansion of the organisation we are looking to recruit an experienced Business Analyst to join our global Product team.

The Business Analyst will be part of the product team, working to scope and deliver solutions to our existing and future customer base for all our software products which includes, mobile computing and communication software, back office software solutions and hosted environments. The Business Analyst will be a product expert capable of leading the customer to leverage the best business practices in the industry. This role can be based remotely and will involve travel to client sites and to our HQ in Limerick

Responsibilities will include:-

·      Gain excellent understanding of the business issues and data challenges and industry. Be expert in the use of the our product and its configuration within the industry

·      Work with specific project teams and with Product Manager(s) to capture requirements and develop specifications for both specific project deployments and roadmap development.

·      Review and edit requirements, specifications, business processes and recommendations related to proposed solutions at customer sites.

·      Develop functional specifications and system design specifications both for commonly identified requirements and for specific client engagements.

·      Analyse client organization process against best in class, identify strengths and weaknesses and suggest areas of improvement.

·      Work with client personnel to identify required changes.

·      Communicate needed changes to development team.

·      Consistently deliver high-quality services to our clients.

·      Lead client meetings as a subject matter expert.

·      Provide regular reporting to applicable managers, executive team, and the client as required.

·      Actively participate in resolution of issues and conflicts, internally as well as with clients and other vendors where appropriate.

·      Engage in scoping and requirements gathering for new and existing projects as necessary.

·      Have strong IT skills.

·      Be able to understand customer requirements and relate these back to the project delivery team or software development team where appropriate.

Desired skills and experience

·      5 years + minimum experience in a similar role

·      Excellent communication skills (both written and verbal), especially with regards to providing information to clients.

·      Fluent English

·      Customer facing experience - taking meetings with customers, providing input to resolve any issues, and driving any actions to completion.

·      A good knowledge of software engineering principles.

·      Excellent Analytical and Problem-Solving skills

·      Delivery of hosted ERP systems

·      Knowledge of UML (Visual Modelling)

·      Experience in the Waste Management and/ or Logistics sector would be an advantage.

Job Description

• Supervisory duties for Quality Systems personnel within the Quality Systems group.

• Provide oversight and management of elements of the Quality Management System (QMS), which includes, but not limited to, change control, deviations, CAPAS, documentation, supplier quality management and GMP training.
• Provide oversight and management of the supplier approval programme and the external audit schedule.
• Participate in the internal audit schedule.
• Administration/co-ordination of risk assessments.
• Develop and write SOP & Controlled Documents.
• Be a key member of the onsite audit team during external cGMP audits, e.g. from Regulatory Authorities and Global Quality.
• Assisting in, and facilitating, investigations as part of the site Deviation Management System, ensuring effective root cause analysis and assigning of appropriate CAPAs.
• Assist and co-ordinate the preparation of reports in relation to Annual Product Reviews for all products manufactured on site.
• To ensure that the systems with a GMP impact are maintained as per written procedures.
• Assist and co-ordinate implementation of global standards and procedures into the site Quality Systems.
• To actively support the development/implementation and continuous improvement of the Quality Management Systems.
• To be cross-trained in multiple quality systems.
• Participate in other projects as directed by the Quality Systems & Compliance Manager.

• Participate fully in any cross functional training initiatives.
• Drive and promote the corporate values of Takeda-ism within the workplace.
• Actively foster, in cooperation with other TIL staff, an ethos and culture of safety awareness where safety is accepted as an integral part of the overall business.

• Ensure timely completion of all SOP, reading, training and assessment.

• Other duties as required and directed by the relevant Manager or other Officer appointed by the Board of Directors.

• Bachelor's degree in chemistry, biology or a related scientific discipline.

• A minimum of 10 years working within quality in the pharmaceutical industry.
• A minimum of 5 years’ experience in a people management role is desirable.
• Experience working in finished product pharmaceuticals/biologics, including analytical chemistry, quality assurance, quality control, development, and/or manufacturing areas.
• Thorough understanding of quality systems and cGMP's.

• Excellent verbal and written communication skills.

• Be self-motivated, flexible, organised and a good team player with the ability to prioritise own work based on departmental and site requirements.
• Work directly with other key departments to ensure compliance and productive working relationships.

Locations

Grange Castle, Ireland

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Job Description

• To develop and maintain required documents, including SOPs, specifications, and forms for all QC computerised systems, in conjunction with QC Manager \ Site Quality Head or designees. To facilitate dialogue\support between the LIMS/Empower vendors and the system users, to troubleshoot and resolve issues.

• Implement and validate Takeda Grange Castle test methods
• To execute and review validation and data migration within protocols and reports

• Responsible for:
• Computerised System Administration.

• LIMS Static Data load for all test methods
• LIMS data management and maintenance
• Integration of all laboratory equipment and associated software to LIMS where possible.

• Contribute effectively to the design and implementation of quality systems in the QC laboratories to comply with relevant current regulatory expectations.
• To identify and support the implementation of functional area end-user requirements and enhancements.
• To deliver training as appropriate to users and\or the functional area, and to maintain adequate records.
• To identify report requirements for functional areas, to design\develop or assist in design\development of reports.
• To provide support to other business systems with respect to the interface with LIMS/Empower, to assist in developing instrument integration and data acquisition.
• To assist in validation activities (IQ, OQ, PQ) as required, coordinating and\or executing various portions of system validation, for example performance qualification.
• To ensure the system static data is updated in a timely manner to ensure compliance.
• Change Control owner related to any activities of new Instrument /Software  Qualification.
• To work in conjunction with the LIMS/Empower users to ensure compliance across all user groups.
• To liaise with QC, QA, IT and Manufacturing Operations departments in the performance of normal duties.
• To carry out the investigation into any non-conformance, accident or other abnormal occurrence
• Implement and maintain standards of safety to ensure a safe working laboratory.
• Support major projects, quality initiatives and continuous improvement programmes within the QC department(s) and in other functional areas
• To highlight and where necessary implement new technologies in QC area.
• Preparing for and support external audits (HPRA, FDA, corporate, client).
• Ensure data integrity guidelines are implemented and adhered to for QC based systems.
• Co-Ordination of all Instrumentation Life Cycle activities.

• Participate fully in any cross functional training initiatives.
• Drive and promote the corporate values of Takeda-ism within the workplace.
• Actively foster, in cooperation with other TIL staff, an ethos and culture of safety awareness where safety is accepted as an integral part of the overall business.
• Ensure that Accident Reports / Near Miss Forms are completed in a timely manner after an event.
• Ensure timely completion of all SOP, reading, training and assessment.
• Other duties as required and directed by the relevant Manager or other Officer appointed by the Board of Directors.

• Minimum of a BSc Degree (life science).
• Practical experience working in a GMP laboratory (minimum 3 years).
• Practical experience working with LIMS and Empower as data input or reviewer (minimum 2 years).
• Working with Labware LIMS is preferred but not essential.
• Lab Equipment Management and Qualification desirable.

• Experience with writing SOP’s / validation protocols.
• Experience with computerised Laboratory systems.
• Experienced in technical writing.

• Good project management.
• Good time management.
• Ability to work on own initiative in an unsupervised manner.

Locations

Grange Castle, Ireland

Worker Type

Employee

Worker Sub-Type

Regular

Time Type