Job Title: Investor Services Applications Manager
Contract Type: Permanent
Business Unit: HFS IT BNP Paribas Fund Administration Services (Ireland) Limited
Reporting to: Head of HFS Investor Services Applications
Location: 2 Grand Canal Plaza, Dublin 2
NTASWeb is the core Investor Services application used by the Hedge Fund Services (HFS) business/division of BNP Paribas Securities Services. It is used across the EMEA, Americas and APAC regions (7 locations in total) and is hosted in a BNP Paribas data centre in Luxembourg. The NTASWeb application is integrated with a number of other applications used by internal users and external parties, clients and investors.
The key HFS applications integrated with NTASWeb are ALTO and REA, both of which are developed and maintained in house by teams in Dublin and Chennai. These applications are hosted in a BNP Paribas data centre in Paris. ALTO is a client and investor facing online application and REA is a data extraction and reporting tool, used for external and internal reporting purposes and to feed internal BP2S compliance and payment systems.
Role – Application Manager
An IT professional responsible for managing the core Investor Services applications, NTASWeb, ALTO and REA to ensure continuity of and guarantee the quality of applications and opportunities for optimisation within their scope.
Your main responsibilities as an Application Manager are wide ranging and you will be required to:
•Manage the day to day relationship with the NTASWeb Vendor, Koger and the IT teams within the hosting locations, BNPP Luxembourg and BNPP Paris and its partner IBM;
•Develop and maintain strong working relationships with the Business at all levels to understand the business drivers and work with the Engineering, Delivery teams and Koger to understand and specify requirements and to deliver/promote appropriate solutions;
•Assist the Application Production Support teams as necessary to ensure first class support services. Act as key point of contact and escalation point on requests and issues to ensure prompt response and resolution; steer incident analysis and implement preventative action plans for improvement;
•Manage Key Performance Indicators (KPIs) and ensure these are tracked, reported and managed via various channels;
•Arrange (and chair if required) quarterly relationship workshops with supplier to review service levels, align roadmaps and discuss new projects/initiatives;
•Application IT Roadmaps – Functional and Technical
•Develop the three year high level technical roadmaps in conjunction with the application owners, technical architects and other stakeholders and create more detailed annual roadmaps;
•Input into the development of the functional roadmaps with the Head of Investor Services Applications and the Investor Services Product Manager ensuring alignment with the Product Roadmaps.
•Application and Data Security
•Comply with and enforce the norms and standards in use: engineering, architecture and security norms and participate in best practice communities;
•Oversee User Access Management arrangements and the manage any required changes e.g. the implementation of strong authentication solutions;
•Review results of security testing, working on the development of remediation plans as required and oversee execution of these plans;
•Work with all key stakeholders to ensure that our underlying platforms are accurately sized to meet current and future requirements;
•Stay close to the onboarding and demand management roadmap;
•conduct performance analysis and fine tuning of processes to minimise any potential adverse impact thus ensuring optimum efficiency of our existing infrastructure;
•Develop and oversee delivery on the applications obsolescence management plans working with the Application Production Support and Infrastructure Management teams in Luxembourg and Paris;
•Oversee and monitor hardware and application software releases and upgrades;
•Ensure appropriate change control arrangements are in place for these applications and that thorough IST/UAT testing is completed prior to each release;
•Liaise with the Testing and Release Management teams on all releases;
•Work with suppliers and internal teams to drive the implementation of automated release processes
•Undertake on an agreed basis risk assessments on all application related activities including infrastructure, vendor, end user usage and run costs;
•Develop and oversee execution of the Disaster Recovery plans and Service Continuity with the relevant Application Production Support teams;
•Budget Planning and Monitoring
•Input into the annual budgeting process and liaise with the different teams to monitor adherence to the budget throughout the year, highlighting areas for potential overrun in timely manner;
•Change Impact Analysis – Project and Change Requests (small change items)
•Act as key stakeholder for any projects and implementations impacting these applications ensuring all measures are taken for successful delivery;
•Work with other members of the HFS IT team to ensure that interfaces with other applications and third party applications work as required;
•Work with Vendors on the implementation of any new modules e.g. NTASWeb modules;
•System Documentation and Procedures
•Develop and contribute to all application related documentation and procedures, including the:
Annual Management Plans;
System and Technical Configuration Documentation;
Application Production Support teams Training materials on changes;
•Application Knowledge Transfer and Training
•Arrange or deliver (if relevant) as required regular refresher training and knowledge transfer on changes for the Application Production Support teams;
•Ensure all project changes are fully documented and IT colleagues in the HFS IT Helpdesk, Luxembourg and Paris are briefed / trained prior to handover
•Be responsible for the STAC (Service Transition Acceptance Criteria) process;
•Troubleshoot problems providing technical support and problem resolution – conducting reviews of problems and devising solutions and plans with the key stakeholders;
•Liaise with Koger on items relating to routine and ad-hoc maintenance, technical support and development as required with the Application Production Support team in Luxembourg;
•Keep up to date on the latest software developments and propose ways that the software can be applied to make the business more efficient and successful
Key Skills, Experience & Qualifications
The ideal candidate will possess the following:
Education and Qualifications
•Good standard of education including relevant IT qualifications or relevant work experience
•Project Management Qualification
Key Skills, Knowledge and Experience
•Knowledge of systems design, development, implementations, and user support principles and practices.
•Experience with database management and strategies (e.g. Sybase V SQL Anywhere etc.) as well as administration including day to day maintenance, troubleshooting and development. Experience with SQL queries and the interrogation of data.
•Understanding of infrastructure and networks.
•Experience with information system troubleshooting.
•Knowledge of system connectivity options (e.g. APIs)
•Understanding of test automation tools (e.g. Selenium etc.)
•Familiarity with project management principles.
•Experience of working within a global organisation and working with teams across a number of locations.
•Demonstrable ability to face challenges with an analytical approach and to find solutions to effectively solve problems.
•Ability to liaise with both internal and external parties at all levels in a professional and efficient manner.
•Strong team player with a high degree of flexibility
capable and organized team player with excellent interpersonal and communication (verbal and written) skills, who shares ideas and best practice within the team and across the organization for the benefit of the business;
ability to communicate technical information to a non-technical audience.
•Experience leading and facilitating knowledge transfer and training.
•Self -motivated and results focused.
•Budgeting and cost modelling skills.
•Short term travel to BNPP offices within Europe may be required.
BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.