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FULL_TIME

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Solutions Engineer

Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis. As a Cloud Technical Solutions Engineer, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

KBSkills

ACTIVE

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<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience.<br/></li><li>4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.<br/></li><li>4 years of experience with two of the following: Web Tech, Data, Systems Admin, Machine Learning, AI.<br/></li><li>Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.<br/></li><li>Ability to communicate in English and Mandarin fluently, to interact with different regional customers and stakeholders.<br/></li></ul><br/><h3>Preferred qualifications:</h3><ul><li>Experience working with any public cloud services and infrastructure.</li><li>Experience debugging complex workload issues across large-scale, multi-node environments.<br/></li><li>Experience with exploratory kernel debugging and performance analysis of containerized systems.<br/></li><li>Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).<br/></li></ul><div><h2>About the job</h2><p>The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.</p><div><p>Our Technical Solutions Engineers own important customer issues in addition to providing support to our other support teams. In this role, you will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.</p><p>As a Cloud Technical Solutions Engineer, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues. You will work in a Shift Pattern or non-standard work hours as required. This may include weekend work.</p></div><div><br/></div><p>Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</p></div><div><h2>Responsibilities</h2><ul><li>Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.</li><li>Develop an in-depth understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.</li><li>Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.</li><li>Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

<p>Since our founding in 1998, <strong>Google</strong> has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.<br><br>It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.<br><br>So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.</p>

Google

Cloud Technical Solutions Engineer, AI/ML (Mandarin, English)

Artificial Intelligence (AI)

Business Growth

Cloud Computing

Communication Skills

Computer Networks

Computer Skills

Consulting

Cross-Functional

Customer Relations

Customer Support/Service

Debugging Skills

Documentation

English Language

Equal Employment Opportunity (EEO)

File Systems

Government

IP (Internet Protocol) Routing

Identify Issues

Infrastructure as a Service (IaaS)

Kernel Programming

Leading Edge Technology

Linux Operating System

Load Balancing

Machine Learning

Mandarin Chinese Language

Mathematics

Microsoft Windows Operating System

Network Administration/Management

Network Debugging

Network Systems

Organizational Skills

Performance Analysis

Problem Solving Skills

Product Engineering

Product Support

Public Cloud

Resolve Customer Issues

Root Cause Analysis

Sales

Scripting (Scripting Languages)

Software Engineering

Systems Administration/Management

Systems Analysis

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Track Customer Issues

Unix Operating Systems

Unix Shell Programming

Web Programming

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