location_0_addressCountryName

ONSITE

TEMPORARY

FULL_TIME

CONTRACTOR

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

UNKNOWN

YEAR

IT Support

You will be responsible for Interacting with all levels of their staff that visit the ITEC, listening to, understanding the needs, and providing technical advice and guidance, ensuring they receive the required support and remediation plan to ensure they are back up and working. You will interact with all levels of their staff that visit the ITEC, listening to, understanding the needs, and providing technical advice and guidance, ensuring they receive the required support and remediation plan to ensure they are back up and working.

KBSkills

ACTIVE

<img height="1" src="https://counter.adcourier.com/UGF0cmljay5HaWJuZXkuMzkyMDMuNDc5QGVyZ29ncm91cC5hcGxpdHJhay5jb20.gif" width="1"/><table><tbody><tr><td><strong>Overview of Role</strong><br/>We are currently seeking a L2 Deskside Engineer for our client to provide face to face, and at times first-hand technical assistance to client staff of all levels, delivering a first-class experience. Our client operates in the financial services sector and has offices all over the world. You will interact with all levels of their staff that visit the ITEC, listening to, understanding the needs, and providing technical advice and guidance, ensuring they receive the required support and remediation plan to ensure they are back up and working. You need strong experience in Windows 10 and Microsoft Office Suite products 365 and have good Knowledge of the standard workplace technology (hardware, operating systems, mobile devices) used within a large organisation.<br/>You will Build and maintain strong relationships with the customer whilst promoting the clients Technology products and services.</td></tr><tr><td><strong>Role & Responsibilities:</strong><br/><br/>You will be responsible for Interacting with all levels of their staff that visit the ITEC, listening to, understanding the needs, and providing technical advice and guidance, ensuring they receive the required support and remediation plan to ensure they are back up and working. <br/><ul><li>Monitoring and management of incidents and request aligned to the IT Express Queue</li><li>Deploying new desktops to customer deskside (15-minute installation)</li><li>Deploying Laptops from the IT Express Centre and home Delivery</li><li>Replacing missing Items on standard desks around the building.</li><li>Progressing warranty returns for broken monitors.</li><li>Progressing Break fix replacements for broken STC and Peripherals throughout the building</li><li>Ensuring Incidents and requests are updated/resolved/closed with comprehensive notes and are in line with the contractual SLA's and best practices.</li></ul></td></tr><tr><td><strong>Skills, Qualifications & Experience Required:</strong><br/><ul><li>Professional IT qualifications</li><li>Experience of Win10 and Microsoft Office Suite products 365</li><li>Knowledge of the standard workplace technology (hardware, operating systems, mobile devices) used within a large organisation.</li></ul><strong>Ability to work in Ireland:</strong><ul><li>Irish/European - Citizen (OR) Stamp 4 Visa holder.</li></ul><br/><strong>About Us </strong><br/>As Ireland's largest IT Solutions Provider, with a growing global footprint, ergo has a depth of expertise <br/>across managed services (IT & Hardware), cloud, applications & software services, IT Resourcing, and modern work. Our recent technology awards are a testament to our commitment to delivering top-notch IT solutions. These achievements highlight our team's dedication and expertise, displaying our leadership in the industry.</td></tr></tbody></table>

Ergo Services Ltd

L2 Deskside Support - Dublin 2

Best Practices

Cloud Applications

Customer Relations

Desktop PC

Financial Services

Laptop PC

Management of Information Systems/Technology (MIS)

Microsoft Office

Microsoft Product Family

Microsoft Windows Operating System

Mobile Devices

Needs Assessment

Operating Systems

Peripheral Hardware

Service Level Agreement (SLA)

Technical Support

monster

location_0_addressRegionName

OFFSITE

PERMANENT

Business Partner

Preferred qualifications: 3 years of administrative experience supporting executive-level management in a corporate environment, and managing small-scale projects and events from pre-planning to execution. You anticipate the needs of your managers and team members and help them stay focused on their projects by resolving operational and administrative issues before they arise.

https://www.youtube.com/watch?v=-XRLl9LEZ7c

https://www.youtube.com/watch?v=zhUgaKb0s5A

https://www.youtube.com/watch?v=n_Cn8eFo7u8

<h3>Minimum qualifications:</h3><ul><li>Bachelor's degree or equivalent practical experience.</li><li>2 years of experience in direct executive support or transferable roles.</li></ul><br/><h3>Preferred qualifications:</h3><ul><li>3 years of administrative experience supporting executive-level management in a corporate environment, and managing small-scale projects and events from pre-planning to execution.</li><li>Experience serving as a project lead from conception to completion.</li><li>Knowledge of process, project and program management theory and practices, and the ability to apply them when solving operational issues.</li><li>Ability to learn new tools and technologies, interest in using technology and the internet to improve work efficiency.</li><li>Ability to maintain complete confidentiality on all business matters.</li><li>Ability to communicate and collaborate with teams and job functions.</li></ul><div><h2>About the job</h2><p>As an Administrative Business Partner, you're at the heart of your team's business operations and activities and the soul that keeps your team moving forward. You anticipate the needs of your managers and team members and help them stay focused on their projects by resolving operational and administrative issues before they arise. You move quickly with the changing environment and are up to date with the latest Google products and services. You also use that knowledge to strategically support your team's projects. In addition to being organized and analytical, you possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.</p><p>Administrative jobs at Google are staffed by organized and dependable people driven by a common company goal: to help us accomplish great things. Working behind the scenes, we make a significant impact on the people we support as well as on Google users around the world. We're adept at leading and managing a variety of simultaneous projects, which requires the particular talent of being able to communicate effectively with all levels of the organization.</p></div><div><h2>Responsibilities</h2><ul><li>Provide administrative business partnership and support for leaders (Monday- Wed or Wed-Friday).</li><li>Perform an extensive array of administrative tasks (manage calendars, event planning, create expense reports, travel management, facilities coordination etc.).<br/></li><li>Be the core of the team and help drive values, connection, and fun.</li><li>Serve as an active contributor to the broader Executive/Adminstrative Business Partner(ABP) community.</li><li>Be an engaged collaborator and team player, willing to lean in where needed in support of the whole team.</li></ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also <a href="https://careers.google.com/eeo/" rel="nofollow noopener noreferrer" target="_blank">Google's EEO Policy</a> and <a href="/jobs/dist/legal/OFCCP_EEO_Post.pdf" rel="nofollow">EEO is the Law.</a> If you have a disability or special need that requires accommodation, please let us know by completing our <a href="https://goo.gl/forms/aBt6Pu71i1kzpLHe2" rel="nofollow noopener noreferrer" target="_blank">Accommodations for Applicants form</a>.<p><strong>Before you apply, learn how to make your application shine, and get a glimpse into Google's hiring process! How we Hire at Google valuable tips on crafting a standout resume and navigating each stage of the interview, increasing your chances of landing your dream job at Google: <em>Watch the below video!</em></strong></p>

<p>Since our founding in 1998, <strong>Google</strong> has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.<br><br>It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.<br><br>So if you want to develop new technology and craft beautiful products, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.</p>

Google

Adminstrative Business Partner, Large Customer Sales (Part Time)

Administrative Skills

Analysis Skills

Business Operations

Calendar Management

Communication Skills

Equal Employment Opportunity (EEO)

Event Management

Executive Assistant Skills 

Expense Reports

Facilities Management

Internet Technology

Multitasking

Organizational Skills

Problem Solving Skills

Project/Program Management

Sales

Team Building

Team Player

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