Dublin based position within a large financial services group.

This company is passionate about providing the best products and service for their customers. Our client is an exciting company with great benefits in a professional & friendly environment. Could be the perfect opportunity for someone within customer service looking to grow their career within the insurance industry.

Your day to day will consist of processing new applications and existing policies. You will be the main point of contact for customer queries. You will get the chance within a flexible and helpful team.

You have experience in customer service and you are eager to learn and grow within the insurance industry. You may have some knowledge already of Swedish/Finnish tax and financial regulations but this is not mandatory. You enjoy working within a team and would like to continue to provide professional customer service.

If this sounds like an exciting opportunity for you to grow your skills please contact me at ellen@approachpeople.com 

Some Key Benefits:

- Healthcare

- Pension plan

- Wellness package (free yoga class, gym membership contribution, etc.)

Overview:

Ergo are seeking an IT Support Engineer for a permanent role in our newly refurbished offices in Eastpoint Business Park, Dublin. In this exciting and challenging role you will join a high-performing helpdesk supporting some of the most well-known companies in Ireland.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

The Level 1 Engineer will need strong Windows 10 knowledge, Active Directory Administration Skills, Basic Server 2016 admin skill will help.

In addition to an exciting technology stack and great environment we offer training incentives and bonuses that reward self-starters who want to develop their skills and careers.

Key Role Responsibilities:

• Triage incoming tickets for other engineers.
• Provide remote user support to users on Microsoft stack.
• Get involved in project work.
• IT Administration and troubleshooting of Windows Server environment.
• Network monitoring and support.

• Patching and deployment using SCCM.

Desired Skills for this role:

• 3+ years experience in a similar role (Helpdesk Engineer, Systems Administrator).

• Windows 10 knowledge.
• Active Directory Administration Skills.
• ITSM tools.
• Basic knowledge of Office 365 application and portals.
• Excellent communication skills.

• Professional certifications an advantage.

Overview:

Ergo are seeking a Senior VDI Engineer for a permanent role in our newly refurbished offices in Dublin. In this exciting and challenging role you will join a high-performing team to carry out the implementation of Desktop Architecture. The successful candidate will have strong desktop virtualization skills but can be vendor agnostic (Microsoft / VMWare etc.) with considerable experience in Microsoft 365 stack. Professional certification is an advantage but experience with deploying VDI at scale is an absolute requirement while experience with SCCM / Endpoint Manager, Intune and Autopilot is also required. You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

Key Role Responsibilities:

• Manage and secure Microsoft Windows Server/Clients including Microsoft Group Policy in a virtual / cloud environment and using PowerShell scripting to VDI, windows applications.
• The Systems Engineer will maintain best practice administration of VMware VDI Develop and document migration strategies for desktop computing infrastructure configuration and administration.
• Day to day administration of server platforms servicing the VDI and desktop infrastructure.
• Identify opportunities for VDI services in our clients by actively participating in the assessment, planning, and implementing of solutions including storage, servers, virtualized environments, and data protection.
• Design, deploy, support and troubleshoot large-scale virtual infrastructures.
• Lead projects for large-scale VDI solutions.

Desired Skills for this role:

• 5+ years experience supporting Virtual Desktop Infrastructure
• Windows Server (Active Directory)
• VMware
• Citrix
• Intune
• Autopilot
• Windows 10
• MS Systems Centre (SCCM) / Endpoint Manager
• Professional certifications (VCP / CCA etc.) an advantage

Overview:

Ergo are seeking a number of experienced and certified Azure Specialists with strong DevOps skills for permanent positions in Dublin. The successful Azure Specialists will support Ergo Azure services and clients within traditional technical on-prem and hosted architecture.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

In addition to an exciting technology stack and great environment we offer training incentives and bonuses that reward self-starters who want to develop their skills and careers.

Key Role Responsibilities:

• Overall administration and management of growing hybrid and pure cloud solutions.
• Monitor and resolve Local & Azure backups & Azure Site Recovery replication.
• Mobile Device Management – InTune policy management of Phones and Laptops.
• Troubleshoot various Office 365 issues including connectivity and mobility.
• Azure migration from On-Prem/Cloud to Azure Platform, Microsoft SQL, Microsoft System Center.
• Build, deploy and support technologies for an Azure platform.
• Automation of Azure infrastructure.

• Support Azure Architecture (IaaS & PaaS)
• ARM and PowerShell Scripting using a GIT repository.
• Azure tenancy and subscription management.
• Creation of auto-remediate scripting for cloud resources.
• Demonstrate optimization techniques and strategy within enterprise level organizations.
• Creation of YAML pipelines with Azure DevOps.
• Creation and enforcement of security policies to CIS standards.

Desired Skills for this role:

• 5+ years experience in a similar role – Cloud Engineer, IT Administrator, Systems Engineer.
• Scripting (PowerShell, Azure CLI)
• A strong understanding of the Azure & Office 365 ecosystem.
• Knowledge of ARM Templates / JSON.
• Azure data protection and security architecture/features.
• Azure Administrator certification (e.g. AZ-104, AZ-400; AZ-303; AZ-304) is required.
• Disaster Recovery / High Availability technologies.
• MS Systems Center – SCCM / SCOM.
• Azure DevOps.
• Containerization technology.

• Azure Active Directory.
• Azure server-less architecture.

Overview:

Ergo are seeking a Level 4 IT Engineer for a permanent role based in their newly refurbished offices. Working as a Senior technical point of escalation you will work with some of Ireland’s top companies in a challenging and rewarding role.

You will join an existing high-performance team to plan, debug, and oversee ongoing operations of business-critical applications whilst also getting involved in project work. You will get your hands dirty troubleshooting application, network, database, and architectural challenges using a suite of MS tools as well as your existing knowledge and toolkits.

You will work at the leading edge of IT engineering projects in Ireland and forge a career at a company recently awarded Microsoft Country Partner of the Year for the 5th time in 10 years.

Key Responsibilities:

• Act as senior point of escalation on IT infrastructure including Windows Server Administration, Network support and implementation (including Firewalls), virtualization of servers, backups & storage and end-user support.
• Plan and implement IT infrastructure projects.
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination within Ergo and Customers Technical team.
• Technical lead for all Managed Service accounts.
• Installing, configuring and troubleshooting of IT related software and hardware.
• Provide extended onsite support to varied customers, as and when required.
• Work with SDM on monthly incident analysis, technical problem identification and driving implementation of corrective actions.
• Provide reports to customers and service management team on high profile incidents.
• Key participant in incident management escalation process.
• Assist with the definition and preparation of service level KPI’s and reporting.

Desired Skills & Experience:

• 5+ years experience in a similar role (IT Engineer, Systems Administrator, Technical Account Manager)
• Windows Server (Active Directory, MS Exchange, O365)
• VMware/ Citrix
• Network monitoring and troubleshooting including Firewalls
• MS Systems Centre - SCCM / SCOM
• Professional certifications an advantage

Administrator – Financial Services

Sandyford, Co. Dublin (currently home based due to COVID-19)

Are you a customer service or administration professional with an outstanding eye for detail? Want to develop your career, grow and progress within the financial services industry? If so, read on.

The Company

Our client is one of the leading insurance premium finance companies in the UK and Ireland. Since 1988, they have helped businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front.

They’re looking for an Administrator to join their team on a full-time basis. Internally, this role is known as Operational Specialist.

While their offices are based in Sandyford, our client is currently operating on a work from home basis.

The Benefits

- Salary of €22,000 - €24,000 per annum DOE

- Pension

- 25 days’ holiday

- Competitive benefits package

This is the perfect opportunity in which to build on your existing experience and gain specialist knowledge of the financial service industry.

Our client’s working environment is fast-paced and exciting and their teams are filled with dedicated experts who are pushing the company’s solutions and market share to the next level. You’ll be joining this incredible band of talented individuals and build a rewarding career that you can be proud of.

So, if you are looking to join a growing market leader where there are real prospects for over-achievers and a host of great rewards, this is the role you’ve been waiting for. 

The Role

As an Administrator, you’ll provide administrative and operational support to the Administration Manager and Team regarding our client’s personal and commercial business activity.

Both personal and commercial activity will involve supporting customers and brokers with their paperwork and system usage. It will also include day-to-day queries on finance agreements and carrying out AML and Affordability checks.

Working under the guidance of the Administration Supervisor, you will:

- Respond to telephone queries from brokers and customers

- Ensure that all paperwork is correct and carry out checks

- Carry out AML and AOA checks on agreements

- Open, distribute and log the post

- Help to answer email queries

About You

To be considered as an Administrator, you’ll need:

- At least two years’ administration and/or customer service experience

- Excellent attention to detail

- The ability to work well under pressure and effectively prioritise tasks

- Proven customer service and/or support skills, including dealing with difficult or demanding customers

Other companies may call this role Financial Services Administrator, Financial Services Co-ordinator, Customer Care Advisor, Client Advisor, Client Services Advisor, Customer Service Administrator, Complaints Handler, or Customer Support Advisor.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as an Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

A Life Processing Administrator will have a keen eye for detail and a real focus on quality, whose primary responsibility it is to ensure that incoming calls and email queries are dealt with in accordance with set procedures, acting as an administrative support to that of our field based consultant team. Life Services Processing Administrators are also responsible for undertaking general administration duties within the team when required.

Accountabilities of the Role

• Responsible for dealing with client queries/requests in a professional and timely manner
• Maintaining group mailboxes within agreed service levels
• Process incoming new business applications using our Proposal tracking System, ensuring these are complete and compliant with defined checking questions
• General Administration tasks such as data entry/logging and scanning
• Working to meet and exceed both individual and team targets for both call volume and processing of new business
• Ensure that allocated work is processed on time, in accordance with team & individual SLAs, and to an excellent quality
• Compiling & issuing new business document packs for customers, ensuring the content is correct and appropriate
• Communicate with Life offices, customers & financial consultants regarding the progress of applications
• Follow set procedures & guidelines, identifying when it is necessary to escalate cases for alternative handling or managers advice
• Participate in team meetings, look for and suggest ways in which existing processes could improve

Skills & Knowledge Required

• Previous experience in an administrative/Customer service role preferable
• Strong IT Skills with good working knowledge of the MS office suite
• Ability to adapt to and learn new tasks
• Proven track record in meeting and exceeding targets
• High level of motivation for processing large volumes in line with routine procedure
• Ability to work to tight deadlines and prioritise tasks
• Excellent communication skills both written and verbal
• A keen eye for detail
• QFA exams desirable

Behavioural Competencies Required

• Excellent interpersonal skills
• Ability to learn and carry out tasks in line with procedure
• Quality-focused, Customer First approach
• Approachable and a can-do attitude 
• Demonstrate empathy, understanding and patience
• Good organisational, planning and time-management skills
• Works well within a team shares info, collaborates with, supports other team members
• Resilient, able to resolve problems

Controlled Function

This role is a controlled function as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointees fitness and probity. 

This is an entry level position within the Life Sales Administration Department, one which provides an ideal opportunity to individuals looking to carve out a future in financial services. The role holder will be supported and coached to enable them to excel in terms of their own contribution, and encouraged to take on more complex processing tasks as they develop within the team. 

A Life Processing Administrator will have a keen eye for detail and a real focus on quality, whose primary responsibility it is to ensure that incoming calls and email queries are dealt with in accordance with set procedures, acting as an administrative support to that of our field based consultant team. Life Services Processing Administrators are also responsible for undertaking general administration duties within the team when required.

Accountabilities of the Role

• Responsible for dealing with client queries/requests in a professional and timely manner
• Maintaining group mailboxes within agreed service levels
• Process incoming new business applications using our Proposal tracking System, ensuring these are complete and compliant with defined checking questions
• General Administration tasks such as data entry/logging and scanning
• Working to meet and exceed both individual and team targets for both call volume and processing of new business
• Ensure that allocated work is processed on time, in accordance with team & individual SLA’s, and to an excellent quality
• Compiling & issuing new business document packs for customers, ensuring the content is correct and appropriate
• Communicate with Life offices, customers & financial consultants regarding the progress of applications
• Follow set procedures & guidelines, identifying when it is necessary to escalate cases for alternative handling or manager’s advice
• Participate in team meetings, look for and suggest ways in which existing processes could improve

Skills & Knowledge Required

• Previous experience in an administrative/Customer service role preferable
• Strong IT Skills with good working knowledge of the MS office suite
• Ability to adapt to and learn new tasks
• Proven track record in meeting and exceeding targets
• High level of motivation for processing large volumes in line with routine procedure
• Ability to work to tight deadlines and prioritise tasks
• Excellent communication skills both written and verbal
• A keen eye for detail
• QFA exams desirable

Behavioural Competencies Required

• Excellent interpersonal skills
• Ability to learn and carry out tasks in line with procedure
• Quality-focused, Customer First approach
• Approachable and a can-do attitude 
• Demonstrate empathy, understanding and patience
• Good organisational, planning and time-management skills
• Works well within a team – shares info, collaborates with, supports other team members
• Resilient, able to resolve problems

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. 

This is an entry level position within the Life Sales Administration Department, one which provides an ideal opportunity to individuals looking to carve out a future in financial services. The role holder will be supported and coached to enable them to excel in terms of their own contribution, and encouraged to take on more complex processing tasks as they develop within the team.