• Execution of internal product Usage Decisions
• Filing of records in MasterControl
• Administration of training
• Logging of customer complaints and the issue of closure letters
• Assisting in the preparation of data reports
• Ensuring compliance with company procedures
• Providing general administrative support as needed

• Science related degree or similar
• Some industry experience preferred (industrial placement will be considered)
• Strong administrative and organisational skills
• Excellent interpersonal skills

The Coordination Team Leader is responsible for the direct management of a Central Support, Coordination Team consisting of approx. 7-10 team members. In addition to managing the activities of this team the role will support the Operations Manager of the region to achieve the orders and sales targets for the division. The individual will also have dotted line to other Senior Managers in the organization whom are reliant on the back-office team.

Ideally looking for someone coming from the Construction (commercial maybe industrial) real estate, Oil & gas (offshore projects) industries but not essential

• A Level or equivalent qualification.
• Management or Customer Service qualification.
• Evidence of continued training, or sufficient experience to demonstrate ability
• Significant experience of managing a team of Customer Service Advisors /Coordinators.
• Experience of analysing and interpreting data to plan resources effectively.
• Experience of Customer Service Centre technologies and operations.
• Experience of reviewing and implementing new, improved processes.
• Performance Management Experience.
• A full clean driving license and a willingness to travel.

1. Manage the daily operation of a team of coordinators, responsible for deploying engineers in the field, ensure logistics and parts availability, generating invoicing transactions, order acceptance, resource planning, operational and tendering support and the delivery of a positive customer experience. Drive 0.attention to maximizing backlog of the business through both Projects and Services.
2. Assume line management responsibility for allocation of workloads to cover planned and unplanned absences, managerial evaluation of performance reviews, recruitment selection participation and to ultimately ensure departmental personnel follow established company policies and procedures.
3. Restructure workloads as required to advance the organization from a BU focus to a customer focused set-up and organization. Look for synergies and opportunities to expand talent of team members as well as leverage team members specific skills.
4. To drive the team to achieve results in line with forecasted revenue/orders for each period and proactively identify opportunities.
5. To perform quality control checks ensuring tasks are completed to agreed SLA timescales and accuracy of tasks measured.
6. Review financial exception reports ensuring corrective action escalating common themes to departmental manager for review and change implementation.
7. Implement and deliver training programs to meet with staff development and upskilling requirements.
8. To be H&S aware and promote safe behaviours within the team aiming for zero incidents

• 24 hours per week (9am - 2pm Monday to Friday ) at 12.74 euro per hour
• Providing administrative support to the team
• Inputting and processing data
• File management, diary management, correspondence
• Dealing with member of the public
• Other ad hoc administrative duties

• Previous clerical / admin experience is essential
• Good IT skills (excel, word etc)
• Good planning and organising skills
• Good data entry and attention to detail skills
• Immediately available
• Good interpersonal skills

• Collating, inputting and processing figures for the department
• Checking, enforcing and authorising figures for the department
• Data entry of timesheets, expenses, annual leave and sick leave for the department
• Provide over all administration support to the team
• Monday to Friday 37 hour week
• Immediate start

• Previous experience with working with figures
• Previous administration and data processing experience
• Proficient in Excel, Word, PowerPoint etc
• Good numerical and problem solving skills
• Attention to detail
• Capable of working on own initiative and in a team
• Immediately available

• Develop and create content with the purpose of engaging our audience with business strategy, messages and updates across media platforms, to be published across to internal and external audiences
• Understand brand, audience behaviours and motivations and utilise your creativity and experience to develop impactful communications, including video, photography, animation, graphic design and editing.
• Working collaboratively with the Communications team, to act as the point of contact for incoming stakeholder communications (including, e-mail, telephone and social media etc.)
• Working collaboratively in maintaining good stakeholder communication throughout all stages of the delivery ;
• Assist with streamlining and collating the different communication channels within the business
• Assist with developing the communication strategy for including the communication and sharing of best practices
• Make a market analysis of our current brand image
• Support day-to-day communication activities.
• Build a calendar for our 2021 communications program.
• Fulfil other responsibilities and tasks on demand (e.g. administrative support).

• Excellent writing and creativity skills
• Proficient in MS. Knowledge of Adobe an advantage
• Excellent knowledge of social networks.
• Excellent communication and interpersonal skills, including diplomacy, discretion and confidentially

Overall Job Purpose:

BNPP Dublin Middle Office consists of 2 departments: Credit Services & Support Services. Its 2 main objectives are to:

• Coordinate the operational implementation of the deals (or laquo;programmeraquo; in Supply Chain) and ensure the accuracy and consistency of deals parameters including credit, legal and operational conditions by performing independent controls at implementation stage and during deal life-cycle
• Support BNP Paribas Clients and non-clients with the objective of excellence-to-operate through a risk management framework and respect of compliance banking rules

Dublin Global Trade Services (GTS) & Dublin Operations interact with Dublin Middle Office on a daily basis and rely on it to perform all the activities necessary for the client to be able to start using our products. Dublin Middle Office also performs controls independently from GTS & Operations.

Dublin Middle Office ndash; Support Services teams focus on Product Support, Registration and Specialised Due Diligence

Roles & Responsibilities include but are not limited to:

• Assisting department head with management tasks
• Prioritise tasks and delegate accordingly to the rest of the team
• Assist with the preparation of daily, monthly quarterly and ad hoc reports for Head Office, BLs, KPIshellip;
• Be the first and single point for both the Internal and External operational clients from the programrsquo;s implementation until its exit
• Issue analysis & monitoring, supporting internal & external clients on CSC E-Banking support.
• Train & Support all the Internal and External clients, on the new features implemented in CSC implement new features, maintain CSC user guide, provide CSC credentials
• Management of CSC Client Queries received by e-mail and phone
• Analyze all the reported CSC issues on behalf of clients & non-clients, external & internal, and follow-up until resolution in coordination with CSC Local support team. Provide pro-active answer to users.
• System monitoring and reporting
• Ensure required controls are performed

Qualification, Experience & Competencies

• Business/Finance 3rd level qualification
• 1 to 3yearsrsquo; experience in banking operations
• Proficiency with general IT system applications
• Proficient knowledge of MS Office suite (Excel, Word, PowerPoint)
• Customer Support experience
• Knowledge of Trade Finance products an advantage but not essential
• Proven ability to interact with senior stakeholders
• Ability to effectively communicate up, across and down the organisation
• Ability to engage with all business operations
• Strong analytical and problem-solving skills
• Accuracy and attention to detail
• Ability to work under pressure and to tight deadlines

BNP Paribas is an equal opportunities employer and proudly cultivates a diverse workforce. We believe that diversity of experience enhances our service offering to clients and leads to a better working environment. We encourage applications from the best candidates regardless of age, ethnicity, gender, gender identity, nationality, disability, sexual orientation, socio-economic background, parental and caring status, or religious belief.