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Night Porter

4. To work with the Night Manager in offering the guest the highest level of customer service on late check-in and early check-out. To ensure that you have an in-depth knowledge of your departmental product, in addition to being aware of the total hotel facilities.

ACTIVE

SCOPE & GENERAL PURPOSE OF JOB:To ensure that the customers are offered the highest quality standards in service and care, anticipating their needs and being attentive at all times.ACCOUNTABILITIES:1.    To offer the highest level of guest service in all areas, ensuring the agreed standards are achieved at all times.2.    To complete all duties as allocated by the Night Manager to the standards set - including Conference & Banqueting, Bar and Front Office departments.3.    To follow the Night Porter checklist and ensure all work is completed to the standard required4.    To work with the Night Manager in offering the guest the highest level of customer service on late check-in and early check-out.5.    To maintain vigilance and work with the Night Manager in maintaining security at all times. 6.    To offer the highest level of Guest Care in line with the Hotel Service Excellence Programme.7.    To ensure that you have an in-depth knowledge of your departmental product, in addition to being aware of the total hotel facilities.8.    To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times.9.    To promote sales within the department and across the hotel10. To have pride and commitment in your area of work. 11. To attend training sessions as required.12. To attend appraisal / assess as required.13. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.14. To maintain all company policies and procedures.15. To ensure that all hygiene regulations are adhered to at all times.16. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment. This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.

Fitzpatrick Castle hotel

Occupop

Services Assistant

o To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. o To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management .

SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.  ACCOUNTABILITIES: o  To offer the highest level of guest service in the Banqueting areas, ensuring the agreed standards are achieved at all times. o  To follow and adhere to all standards of performance within Function Rooms, ensuring all services offered are of the highest 4* quality o  To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies o  To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management o  To ensure that the Conference & Banqueting areas have safe working practices and that all spillages etc are tended to without delay o  To ensure that all credit cards and cheques are dealt with in accordance with hotel policy o  To offer the highest level of Guest Care in line with the Company Guest Care Policy o  To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. o  To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management o  To promote sales within the department and across the hotel o  To have pride and commitment in your area of work.o  To attend training sessions as required. o  To attend appraisal / assessments as required. o  To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels. o  To maintain all company policies and procedures. o  To ensure that all hygiene regulations are adhered to at all times as required by law.o  To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.  This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.

Banqueting Service Assistant

Barista

SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.  ACCOUNTABILITIES: o  To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times. o  To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality o  To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies o  To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management o  To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay o  To ensure that all credit cards and cheques are dealt with in accordance with hotel policy o  To offer the highest level of Guest Care in line with the Company Guest Care Policy o  To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. o  To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management o  To promote sales within the department and across the hotel o  To have pride and commitment in your area of work.o  To attend training sessions as required. o  To attend appraisal / assessments as required. o  To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels. o  To maintain all company policies and procedures. o  To ensure that all hygiene regulations are adhered to at all times as required by law.o  To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.  This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.

Food & Beverage Assistant (Barista)

Bar Staff

KBSkills

SCOPE & GENERAL PURPOSE OF JOB: To exhibit at all times the demeanour and professionalism required to uphold the standards necessary to maintain the reputation of Fitzpatrick Castle Hotel as a hotel of the highest calibre and service levels by using the tenets of Service Excellence.  ACCOUNTABILITIES: o  To offer the highest level of guest service in the Food & Beverage areas, ensuring the agreed standards are achieved at all times. o  To follow and adhere to all standards of performance within the Restaurants and Bars, ensuring all services offered are of the highest 4* quality o  To comply with all cash procedures at all times as set down by management and inform management of any errors/discrepancies o  To control stock levels in all bars, ensuring that all waste and spillages are recorded correctly and reported immediately to relevant management o  To ensure that the F&B areas have safe working practices and that all spillages etc are tended to without delay o  To ensure that all credit cards and cheques are dealt with in accordance with hotel policy o  To offer the highest level of Guest Care in line with the Company Guest Care Policy o  To ensure that you have an in-depth knowledge of your department product to include all menus, specials and cocktails, in addition to being aware of the total hotel facilities. o  To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times to the requests of management o  To promote sales within the department and across the hotel o  To have pride and commitment in your area of work.o  To attend training sessions as required. o  To attend appraisal / assessments as required. o  To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels. o  To maintain all company policies and procedures. o  To ensure that all hygiene regulations are adhered to at all times as required by law.o To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

Bar person

Communication Skills

Corporate Policies

Credit Cards

Food and Beverage Industry

Legal

Quality of Care

Regulations

Restaurant

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Fitzpatrick Castle hotel

Fitzpatrick Castle hotel

Fitzpatrick Castle hotel

Fitzpatrick Castle hotel