Business Development Manager – IT Networks & Cloud Computing

• Min 3 years’ account development experience in B2B sales and marketing in the IT space
• Technical background and qualification desirable
• Good Working knowledge of IT systems and terms with the capacity to learn quickly
• Understanding of Microsoft Licencing
• Can do attitude and ability to prioritise tasks to ensure that sales opportunities are dealt with in a timely and satisfactory manner
• Technical understanding of Network Solutions, Cloud environment and
• Ability to liaise between team members and clients in order to reach mutually acceptable resolutions
• Excellent customer facing and presentation skills
• Strong customer service experience previous Sales presentation experience in the IT industry

Our client is looking to add a Service Delivery Manager with strong test experience for an exciting role in Carlow / remote

Principal Duties and Responsibilities

• Leads cross functional medium to large complex projects.
• Leading a small team of test engineers.
• Implements the test strategy and defines the test scenarios.
• Actively contributes to short-term and long-term strategic planning around external 3rd party relationships.
• Implements a Universal Automation framework.
• Maintenance of designed test suite and scripts.
• Works with projects, the business and internal/external IT service providers to develop Service Level Agreements (SLAs) and Operational Support models when new services are delivered or reviewed.
• Acts as the service integration point for service providers for Operational Readiness when operational changes associated with services are required.
• Champions service and support in projects and develops a strong understanding of projects impacting service areas and ensures service impact is minimized.
• Accountable for the quality of service and performance; ensures future demand from growth and projects is understood and factored into capacity plans for all associated systems.
• Drives internal and 3rd party service review meetings covering performance, service improvements, quality, and processes. 
• Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to evaluate and review service performance and technical information provided by the service suppliers.
• Has responsibility for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed.
• Responsible for Defect Management and Reporting.
• Works closely with other enterprise service delivery areas; has responsibility for managing any priority incidents, including communication to the business, and driving root cause analysis and resolution to ensure continued and improved service.
• Has the skills and ability to assess service health and bring together relevant parties to resolve service impediments impacting service performance.
• Provides meaningful reporting as agreed with the business to track service delivery and identify areas for improvement.
• Ensures service delivery through planning and prioritization activities with their team, the business, PMO, and internal/external IT service providers.
• Acts as the primary point of contact for the business groups to agreed IT functions, and vice versa.
• Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
• Works with internal and 3rd party teams to ensure actions are taken and completed to protect and improve services.
• Provides regular and accurate management reporting on IT service performance.
• Mentors, coaches, and inspires lower level team members to higher levels of performance.
• Acts as an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure an effective dialogue exists between departments.
• Drives continual improvement for capabilities and the delivery of services across IT teams in their functional area; ensures a cohesive, high quality service is seen by the business by working closely with other IT teams across the enterprise to ensure service.
• Coordinates closely with other Service Delivery Managers across the group to ensure consistency of services and ITIL disciplines across the enterprise.
• Manages sensitive information.

Job Specifications

• Bachelors degree in computer science, or relevant technical experience.
• Has 6+ years experience in an IT field, or equivalent relevant work experience.
• Experienced Service Management professional.
• Has expert knowledge of ITIL disciplines.
• ITIL qualified.
• Experience with tools such as Selenium, Specflow/Cucumber, Appium.
• Able to effectively coach, mentor, and lead team(s).
• Has previous experience as a Team Lead or experience in leading virtual teams.
• Demonstrates excellent project delivery skills.
• Has experience of managing 3rd parties and 3rd party delivered services.
• Has experience in service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
• Demonstrates excellent customer facing service skills.
• Has excellent written and verbal communication skills at all levels of contact and in a wide variety of situations.
• Uses strong technical background and understanding to present and discuss technical information in a way that establishes rapport and sustains credibility with IT.
• Has excellent problem solving, collaboration, influencing, and conflict management skills.
• Has service delivery experience when the service is constructed of multiple sub-services provided by multiple suppliers. e.g. Cloud (public, private, & hybrid).
• Demonstrates strong application development partnering skills
• Has an excellent understanding of Agile/Lean leadership principles.
• Has a passion for service improvement.
• Willing to support and mentor junior staff.
• Able to work under pressure and meet deadlines.
• Able to demonstrate a high degree of flexibility including shift and out of hours working.
• Has excellent organizational skills.
• Self-motivation and able to take responsibility.
• Able to manage and prioritize and tasks and time efficiently.
• Able to demonstrate initiative and a proactive approach to daily tasks.

For more info you can contact me at david.brazil@itsearch.ie

General Summary:

The Senior Software Engineer is a key member of the Cloud Data Engineering team and works with the Technical Product Owner and/or Principal Software Engineer to ensure the delivery of the data agile team meets agreed upon architecture standards. They participate in the conceptualization, design, development and delivery of solutions within their business portfolio in conjunction with business area architects. May research third party/cloud solutions to ensure successful integration of the technology. They will be deep application and technology skillset subject matter experts. The Senior Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent within the Cloud Data Engineering teams.

Principal Duties and Responsibilities

• Leads the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area
• Provides technical leadership and direction for EPIC features delivered
• Ensures application solution design conforms to agreed upon quality attributes such as performance, fault tolerance, etc.
• Design, codes, configures, unit tests, maintains, and documents software deliverables using agreed upon standards and tools.
• Collaborates with Principal SE and architects on coding standards, processes, tooling and frameworks required for the delivery of features in the sprint or product backlog
• May complete the design of components of an application that supports and advances the reference architecture.
• Ensures that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices .
• Actively looks for solutions that are buy over build and are cloud based.
• Ensures product backlog has appropriate technical stories and participates in their prioritization
• Provides ongoing and appropriate mentorship for Software Engineers and Associate Software Engineers
• Responsible for application solution quality from design and implementation to deploy and run. Participates in definition and maintenance of software standards
• Responsible for communication and collaboration with key stakeholders in the delivery of features
• Maintains depth of technical understanding of third party/cloud solutions and implementation of solutions.
• Evaluates technical impacts from and coordinates implementation of new product releases.
• Participates in sizing and estimation activities within the agile team
• Communicates daily with the Scrum Master or Technical Product Owner and the Agile team on progress made and planned progress for the coming day and reports any impediments that are blocking their progress
• Participates in code reviews and sprint retrospectives; ensuring their ideas for team continuous improvement are communicated so that the overall process and team can improve sprint by sprint and readily receives feedback for self-improvement
• Focuses on delivering business priority and value at all times
• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous Integration techniques
• Demonstrates an interest in software architectures and seeks to design solutions in alignment with Company stated architecture and standards
• Participate in Proof Of Concept work and prototyping when necessary
• Collaborates with Business Analysts to confirm understanding of business requirements relating to features to be delivered and to help the Business Analyst define requirements that can be delivered from a technical perspective
• Collaborates with User Experience (UX) designers to ensure designs produced can be translated efficiently into working solutions for feature delivery
• Collaborate with Test Engineers and Senior Test Engineers as to ensure that software meets the definition of done; ensuring successful transition of work to the next stage of production during the sprints
• Contributes to an innovation culture in the team by suggesting improvement of deliveries and participates in evaluating new processes and technologies that can be applied to future feature delivery
• Collaborates with Technical Support Engineers to transition software features to a production environment ensuring that the deliveries meet application performance criteria, release standards; and ensures application and system stability.
• May serve in a Scrum Master role for an agile team
• Automates testing of software to industry standards of software automation ensuring very high quality application/solution delivery and efficient regression of existing features
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments
• Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers.

Job Specifications

• Bachelors of Computer Science is preferred, or equivalent relevant business experience
• 6+ years of experience in software development and delivery track record in a range or roles in a scrum environment
• 2+ years of development experience with AWS Services implemented Cloud Data Solutions.
• 4+ years of development experience with Java-Spring Boot, Node.JS express framework, dockers, EKS
• Experience with Docker and Kubernetes. Having used Rancher, EKS in the past is a plus.
• Development experience with AWS API Gateway/Lambda/NoSQL-MongoDB
• Experience with code management tools and change control processes - Git/bitbucket
• Experience in Continuous Integration Continuous Deployment (CICD) tools - Jenkins/AzureDevops
• Strong experience of test-driven development (TDD) and unit testing, leveraging automation toolsets
• Experience with monitoring solutions such as CloudWatch, Prometheus, and the ELK stack.
• Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.
• Skilled in Agile development/methodologies
• Takes a logical, analytical approach to problem-solving and pays close attention to detail
• Demonstrates excellent oral and written communication skills; experience leading groups of people through discussions, technical or otherwise
• Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

Preferred Skills

• Designing, developing and/or supporting interfaces and programs for Big Data Platform, Cloud Computing-AWS Stack, HDFS and Hadoop system applications experience preferred.
• Implementation of data streaming from Legacy Systems(MVS DB2/VSAM) and Teradata to Cloud platform experience would be a plus.
• Demonstrates a logical, analytical approach to problem-solving and pays close attention to detail
• Mentors less experienced developers on best practices in AWS Cloud technology.

Summary:
A Learning & Development Specialist is required for a biotech company in Carlow. The successful candidate will be responsible for the design, facilitation, implementation and optimization of site Training system, learning programs and training initiatives for the site. Ensure that objectives are effectively achieved, consistent with requirements to ensure compliance, safety and reliable supply to our customers.
Responsibilities:

• Assess and prioritise training needs for the site (e.g. through consultation with L&D Lead, Global L&D Contact, managers/ system owners, and subject matter experts), with reference to the site's strategic goals and Employee Development Plans.
• Support managers and individuals by providing information, advice and resources in order to promote a high performing organisation.
• This includes design and delivery of customized training plans for new and existing employees.
• Support and further develop the L&D Business partner model.
• LMS System admin/ super user: Lead the day-to-day operation of the learning management system in compliance with site procedures.
• Ensure correct records retention for training records.
• Provide guidance for the design of training programs and assist in evaluation of training activities.
• Develop training content including materials and/or training aids required to deliver training programs.
• Act as Sub System Owner (Business Process Owner) delegate (Chapter 3.1 Training and Qualification) and provide audit support for training system as required.
• Act as subject matter expert for the training system.
• Work with relevant departments to prepare the annual GMP and EHS training plans for the site.
• Facilitate classroom and skills training as required.
• Understand the specific responsibilities of all departments as they relate to one’s own department, understanding the business processes one’s department support.
• May be required to perform other duties as assigned.
• Reports to the Learning and Development site Lead.

Qualifications & Experience:

• Diploma or higher preferred; ideally in a related discipline.
• 2 years’ experience and/or a particular skill set in their area of expertise that adds value to the business; ideally in a manufacturing, preferably GMP setting.
• Expert knowledge of principles and methods for design and delivery of training material.
• Presentation skills.
• Training evaluation skills.
• Computer skills – PowerPoint, excel, Word, Project Management skills.
• Strong interpersonal skills.
• Communication skills: oral and written.
• Change management skills.
• Ability to Influence others in a positive manner.
• Listening and Observation skills (self, other individuals, teams).

• Planting
• Filling in
• Spraying (Weevil)
• Spraying (Spot Spray)
• Fertilising
• Other Forestry Maintenance tasks as required.

• Proven previous Forestry or Agricultural/Outdoor experience is required.

• Forestry related certificates are desirable e.g. spraying, manual handling, first aid.
• Target focused.
• Flexible approach to work.
• Good team player.
• Deadline orientated.

• Planting
• Filling in
• Spraying (Weevil)
• Spraying (Spot Spray)
• Fertilising
• Other Forestry Maintenance tasks as required.

• Proven previous Forestry or Agricultural/Outdoor experience is required.

• Forestry related certificates are desirable e.g. spraying, manual handling, first aid.
• Target focused.
• Flexible approach to work.
• Good team player.
• Deadline orientated.

• Choosing and buying the products and ranges that will attract sales and enhance the customers shopping experience. This will include attendance at trade shows for the purpose of sourcing products.
• Display, Merchandising and promotion of new products and special offers both in store and through social media.
• Offer colour matching expertise and paint product selection advice to assist the customer with their interior design and redecorating.
• Ensure that the Homewares Department is performing to the expectations of the Store Manager.
• Maintain awareness of all promotions and advertisements.
• Preparation and processing of online orders.
• Participate in the processing of goods inwards and help the team to keep the stock storage area clean and organised.
• Answer customers questions and provide information on products, procedures and policies.
• Process sales and appropriate payment from the customer.

• Have a minimum of 1 year retail sales experience within a similar environment.
• Excellent interpersonal skills.
• Strong written and oral communication skills.
• Ability to cope under pressure.
• Good business awareness.
• Strong planning and organisational skills.
• Ability to work independently.
• Problem-solving ability.
• Knowledge of retail computer systems.
• Be able to prioritise duties.
• Always be a good team player.
• Be able to communicate well with people of all levels.