Overview:

We are looking for a Level 1 Service Desk Engineer to work for a Client of ours based in Cork. This role is telephone / remote support role for our client's customers. This role is a contract role but there is an option to make this role permanent. The role will be worked in accordance with Covid19 guidelines.

Key Role Responsibilities:

• Be the first point of contact for phone, email and portal service request and incident communications.
• Log, categorizes, prioritize and track service requests and incidents.
• Conduct initial investigation and diagnosis on Level 1 quick fix issues.
• Resolve all Level 1 quick-fix issues using technical expertise and available tools.
• Activate escalation process where the issue cannot be resolved at Level 1.
• Close service request/incident or escalate to Service Desk Level 2 support, Contracting Authority’s Level 3 support or third-party providers as appropriate.
• Promote the use of the Contracting Authority’s portal.

Desired Skillset for this role:

• Microsoft Operating Systems
• Microsoft Applications
• Anti Virus/ spyware/ malware applications
• Networking – TCP/IP – Switching – Firewalling, etc
• Troubleshooting Procedures

Overview:

We are looking for experienced Level 2 Engineers to work for a Client of ours based in Cork. One of the roles is an on-site Deskside Support role and the other role is an on-call Deskside Support role. This role is a contract role but there is an option to make this role permanent. The role will be worked in accordance with Covid19 guidelines.

Key Role Responsibilities:

• Investigate and resolve escalated Level 1 and 2 service requests and incidents using technical expertise and available tools.
• Participate in planned project activities as agreed between the person of authority and the customer.
• Close service requests/incidents or escalate as required.
• Activate escalation process where the issue cannot be resolved.
• Liaise with and assist Level 3 engineers and/or the person of authority as required.
• Liaise with external third parties to resolve service requests and incidents (The client must manage support issues with third party suppliers as required)
• Break-fix support for desktops, laptops, non-MPS printers, iPads, tablets, etc.
• Troubleshooting, configuration and installation of IPT desk phones, non-MPS printers, etc.
• Assist the IT Department with other IT- related support tasks as required e.g. transfer of user data and settings between PCs on new builds or system rebuilds, imaging, software installation, hardware replacement, network patching, office moves, etc.
• Close service request/incident or escalate to Service Desk Level 3 support, the client's Level 3 support or third-party providers as appropriate.

Desired Skillset for this role:

• Microsoft Operating Systems
• Microsoft Applications
• Anti Virus/ spyware/ malware applications
• Networking – TCP/IP – Switching – Firewalling, etc
• Troubleshooting Procedures

Sales Administrator – North Cork

Working with a chemical company who supplies worldwide are looking for a Sales Administrator to support activities and assist their customers by providing prompt resolution of customer queries about products, orders and deliveries. The role involves processing of purchase orders, compilation of sales reporting, preparing sales materials, and sample processing. The ideal candidate will have experience managing multiple projects in a dynamic fast-paced environment and working closely with colleagues to support them in their sales activity and achievement of targets, and using problem solving skills to handle general queries.

Duties include:

• Processing inbound orders via email or phone
• Checking data accuracy in quotations and orders
• Delivering off sales / purchase orders to facilitate invoicing
• Work closely with the logistics department in relation to orders and tracking deliveries
• Work closely with Accounts Department with regards to invoicing and associated processes
• Checking prices and contracts are up to date
• Contacting clients to obtain missing information or answer queries
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Communicate important feedback from customers internally

Skills/Experience required:

• 2-3 years minimum experience in sales administration.
• A good understanding of the wider business environment (sales, logistics, marketing and customers) and the pivotal importance of this role within that context.
• Disciplined and organized with the ability to work in a fast-paced environment
• Strong communication skills
• Hands on experience with CRM software and MS Office (MS Excel essential)
• Understanding of sales performance metrics
• Excellent organisational and multitasking skills

Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.

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