ServiceNow Administrator - remote
Ergo Services Ltd
Dublin, Dublin(remote)
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JOB DETAILS
JOB TYPE
Full-time, Permanent
SKILLS
Access Control, Amazon Web Services (AWS), AngularJS, Business Analysis, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Computing, Customer Support/Service, Database Design, IT Service Management (ITSM), Identify Issues, JavaScript, Microsoft Windows Azure, Onboarding, Performance Analysis, Performance Tuning/Optimization, Problem Solving Skills, Process Engineering, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software as a Service (SaaS), System Center Configuration Manager (SCCM), Systems Administration/Management, Training Program, User Interface/Experience (UI/UX), Web Client Plug-ins
LOCATION
Dublin, Dublin
POSTED
6 days ago
Ergo are pleased to offer an opportunity for a ServiceNow Administrator, joining a newly established ServiceNow Practice. In this role, you will be involved in on-boarding and supporting customers on the ServiceNow Cloud (SaaS) platform, using the first TPSM deployment outside of North America. We have extensive training programmes for our employees and the company is committed to assisting you with your ServiceNow certification qualifications.
The successful ServiceNow Administrator will have experience in JavaScript / Angular and strong knowledge of ServiceNow core functionality utilising these skills to implement upgrades, plugin maintenance and flows.
We offer strong benefits including pension, health insurance, 25 days AL, educational assistance and much more.
This role is available remotely with occasional office visits.
What will you do?
- Support and implement solutions for internal and external stakeholders
- Business analysis and process engineering
- Identify problems and design solutions and recommendations on system enhancements
- Configure and customise the ServiceNow instance to meet the organization's specific needs
- Create and manage workflows, business rules, and scripts to automate processes
- Set up and manage user roles, permissions, and access control
- Troubleshooting and resolving technical issues within the platform
- Collaborating with IT teams to integrate ServiceNow with other systems and tools
- Monitoring and optimizing the performance and scalability of the ServiceNow instance
What do you need?
- Previous experience with ServiceNow
- Knowledge of JavaScript / AngularJS
- Experience with database design and models
- Experience administering ServiceNow platform core functionality in some / all of the following:
- VA administration
- ITSM pro
- CSM pro
- CMDB (SCCM, InTune, Azure, AWS, SAM/HAM)
- Integration hub
- SLA's
- Catalog builder
- Domain separated data
- Flow Designer
- UI builder
- Portal administration
- Performance Analytics
- Professional certification such CSA or CAD a real advantage
Apply today for more information.
About the Company
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