Service Delivery Manager (IT)

Teamworx is excited to partner with a leading Retail Group to bring you this outstanding opportunity. Recognised as a Top Employer by Great Places to work, an Official Best Places to Work for Women and one of Europe's Best Large Workplaces, this is a role you wont want to miss.

We have an opportunity for an effective and forward thinking Service Manager to join this IT Team in a people leadership role. Its an exciting time as our client modernise all areas of IT to support their digital transformation journey. This Manager will have overall IT systems Service delivery responsibility across the business and ensure that the processes and skills on the team are fit for purpose for the customers and internal stakeholders.

Hybrid Working

Bonus Scheme

Health and Wellness Perks

Flexi Wage

Exclusive Discounts

Pension Scheme

Management of the BAU for all system deliver through implementing appropriate improved ITIL processes through a vendor footprint.

Participation in the ERP upgrade program as an SME supporting the service transition and ensure on-going appropriate service management after go-live

Implementation of continuous improvement through a transparent plan for elements of the existing support base

Document and articulate technical concepts in a manner that can be understood by appropriate audiences

Leadership

Stakeholder Management

Vendor Management

ITIL Knowledge

Continuous Improvement

Collaboration Skills

Budget Management

To find out more about this exciting role, contact Elaine or Denise for more information on 045898037. A full job description will be given at interview stage. #Retailcareer

# Teamworx is an equal opportunity employer