Service Controller

Opportunity: Service Controller

Contract: Permanent 

Location: Dublin 12

Hours: Monday – Friday 40 hours per week.

Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.

We have a new opportunity for a Service Controller/Planner to join our team based in Dublin.  If you don’t feel like you meet all the role criteria outlined below, please don’t let that discourage you from applying as we have a number of opportunities across the Briggs Equipment Group.

In this role you will be:

• Providing a high level of customer service through efficient control of our Workshop/ Field Engineers carrying out repairs and maintenance on equipment.
• Prioritising work requirements for Engineers and allocating work while maximising efficiency and minimising cost. 
• Raising estimates for work required in the field from information provided by Engineers.

• Supporting with the deployment of Engineers, raising estimates, and supporting with invoicing. 
• Ensuring machines are serviced before going out on hire. 
• Liaising with customers keeping them updated on progress of work.
• Providing administrative support related to service paperwork as required.
• Working collaboratively with team members within the service team and other departments. 

What will help you to excel in this role:

• Strong planning and organisational skills within a busy environment
• Good communications skills
• Previous experience within a busy service/office environment
• Excellent IT skills
• Team player and good attention to detail

What you can expect from us:

• Competitive base salary
• Future development and career opportunities
• Contributory pension scheme with employer contributions up to 6%
• Profitshare bonus based on business performance
• Paycare and eyecare health scheme
• High street discounts

What’s next

If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch.

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. 

If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met.