Retail Horticulturist

Business Sector:       Retail Trading

Job Title:                     Retail Horticulturist  

Job Purpose:              Manage the day-to-day operations of the departments to deliver a store that is a destination for service to the local area. To be responsible for supporting the activities of the line manager. Combining expertise, creativity, and a commitment to sustainability, they help drive the success of the garden center.

Reporting to:              Branch Manager

Location:                     Arrabawn Tipperary, Athenry   

RESPONSIBILITIES:

Responsibilities associated with this role include, but are not limited to the following:

        Driving profitable sales and consistent results

        Achieve KPI monthly/yearly targets

        Executing store specific plans

        Contribute to team meetings to drive the business forward

        Organize store specific promotions and execute the setup 

        To support the development of categories & key lines

        Working with store management on market research to ensure we provide the best product range for our customers' needs

        Cross selling products increasing purchase amounts

        Maintaining accurate inventory and books to ensure stock loss is within budget

        Minimizing stock and margin loss through sales floor sales process

        Effective and timely re-stocking of the store

        Passionate about the process, be in stock to ensure no customer has a wasted journey

        Provide great customer service by consistently achieving service targets

        Dealing with all customer queries including telephone queries in an efficient and professional manner

        Processing payment and dealing with customer point of sales enquiries

        Improve & maintain a high-quality standard of store presentation

        Effective communication channels put in place with other team members

        Resolve common customers complaints

        The ability to be a brand ambassador for the company

        Using own experience and skill set to guide and help other team members

        Competitor visits to check for opportunities for our business to develop 

        Attend sales conferences to meet suppliers and gain expert training

        Follow and complete any Health and Safety tasks allocated by management

        Developing own leadership capabilities through the use of own personal development plan

        Be flexible during peak times and adjust to support the stores needs to deliver the best results

        Engage and network with other stores to share ideas and help support growth

        Be flexible to work across various departments and other Arrabawn retail stores.

        To support the manager with organizing themed events, including the profiling of

        seasonal goods and plants

        To ensure the appropriate care and maintenance of plants including watering, feeding, planting, etc.

        To maintain a high standard of display in the Garden Centre, and to assist the manager to merchandise the shop in order to make best use of the space available

        To deal responsibly with customer complaints

QUALIFICATIONS/SKILLS REQUIRED FOR THIS ROLE:

The ideal candidate must possess the following:

        Previous relevant retail sales experience

        Extensive Plant knowledge

        Understanding of Sustainability and Trends

        Excellent English communication skills (both written and verbal)

        Great customer service focus

        Ability to work on own initiative

        Computer skills with advanced levels in Microsoft and core systems or similar IT programs

        Superior product knowledge

        Commercial awareness

        Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

        Attention to detail 

        Passionate individual that is willing to learn on the job

        Coaching experience