Outlet Store Manager - Newbridge, Co. Kildare
Michael Murphy Home Furnishing
Newbridge
About Michael Murphy Home Furnishing:
Established in 1974 and 100% Irish-owned, we pride ourselves on the community, our people, and providing great customer service. With stores in Airside and Sandyford, Blanchardstown, Wexford, New Ross, and Newbridge, our mission is to provide quality and stylish home furnishings designed and selected by our family for yours.
About the role:
The Outlet Store Manager manages the sales team to obtain maximum store growth. This role creates a customer experience resulting in complete customer satisfaction while meeting guidelines. This position assures that store achieves sales and our customer service standards. The Store Manager strives to create an inspirational, fun, and productive culture.
Store Manager – Outlet Store
Reports to: COO and CEO
Responsibilities and Duties:
Create an engaging, positive working environment and strong selling culture
Demonstrate the Company’s Values in the performance of all job functions
Drive sales and increasing overall store performance by building and maintaining a high-performing sales team
Providing overall engagement leadership by acting as a coach and mentor for the stores' sales team
Ensuring that your store represents our brand and your skills to your customers and the community at large by creating and maintaining a store that
supports our excellent customer shopping experience
Effectively interacting in person and on the telephone with customers and various departments in the resolution of sales orders and customer situations
Training and updating Sales Advisors on all products, store policies, and analyzing daily business to ensure efficient operations
Working with company’s senior leadership team to meet or exceed established sales volume goals.
Work closely with Human Resources and senior leadership to address and resolve employee issues.
Manage staff rostering to match staffing level requirements
Responds in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Create and maintain the visual presentation of the store by coordinating furniture and accessory placement in accordance with our standards, organize and implement floor moves
Qualifications and skills:
3+ years of experience in furniture retail sales in a commission-driven environment is beneficial but not essential
A minimum of 2 years’ prior experience managing a professional sales team in a furniture retail environment is beneficial but not essential
Previous store opening experience would be beneficial.
The ability and willingness to work a flexible retail schedule which includes week days, and weekends, and bank holidays is required
Outstanding oral and written communication skills
Strong leadership, motivational and people skills
Proven ability to close performance gaps
Strong IT skills – with an ability to work across various systems.
Why Join the Michael Murphy Home Furnishing Team?
We are a well-established company with 50 years in business
We’re fun and have a positive work environment
Culture of developing and promoting within the company.
Dynamic and expanding
Generous staff discounts
Pension scheme
Bonus Scheme
Educational Support Scheme / Career Development Opportunities
Free Employee Assistance Programme
Wellbeing initiatives like our Bike to work scheme
Continuous professional development with dedicated training resources