Monster

Order Management Coordinator

PlaceMe

Galway

JOB DETAILS
SKILLS
Analysis Skills, Back Orders, Billing, Business Processes, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, ERP (Enterprise Resource Planning), English Language, Establish Priorities, Finance, International Sales, Interpersonal Skills, Maintain Compliance, Microsoft Product Family, Microsoft Visio, Multitasking, Order Delivery, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Planning, Purchase Orders, Sales, Supply Chain, Telephone Skills, Writing Skills
LOCATION
Galway
POSTED
30+ days ago
Overview:

The Order Management Coordinator will be responsible for acting as a single point of contact for proactively supporting the working relationships with direct transactional accounts (incl Intercompany accounts). They will be the primary contact for supporting customer’s order delivery requirements including scheduling, resolution of pricing issues and interfacing with Supply Planning for product availability and general account support within an account set.

Qualifications:
  • Bachelor’s Degree or other relevant 3rd level business qualification
  • 1-3  years of related experience with required education or 3-5 years of related experience without required education
  • Computer: 1+ years preferred experience with both ERP and CRM systems. Microsoft Suite, Visio, and E-Mail communication tool.
  • Ability to deal with stressful situations & multiple conflicting priorities and strong ability to multitask & work in a fast paced, constantly changing environment. Ability to work well with people
  • Excellent listening, questioning & communication skills (written & verbal), including good phone skills & strong interpersonal skills
  • Demonstrated analytical & Problem-solving ability
  • Solid understanding of business processes & organizational structures
  • Strong “I can” attitude & strong sense of ownership of customer issues. Positive attitude is a must for this role.
  • Fluency in English is essential both verbal & written
  • A second European language is preferable, French would be good but other languages equally considered.

 

Responsibilities:
  • Order processing/order support-Acknowledge receipt of Purchase Order (PO) from customer, Review and evaluate POs to ensure accurac and Review terms and conditions of sales and ensure compliance
  • Communication with internal and external customers regarding order and delivery status. Notify customers of upcoming back-orders. Serve as the primary contact point for customers after an order has been generated up to order invoicing inc complaints management.
  • Notify customers/sales on pricing changes on monthly basis
  • Validate that purchase orders are compliant with  corporate & finance guidelines.
  • Proactive communication with sales on EMEA back-orders and recover plan as well as on expected supply chain shortages
  • Shipment and Delivery: Confirm Pick and advise customer collection of order

 

About the Company

P

PlaceMe