Level 1 Service Desk
Blackrock Health
Dublin
Job Title: Level 1 Service Desk
Department: ICT Department
Job Type: Permanent
Hours: 37 per week (Full-Time)
Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.
Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. Blackrock Clinic has been recognised for over ten years by the Joint Commission International (JCI) which accredits only hospitals that raise safety and quality of care standards to the highest levels. We were one of the first hospitals in Ireland to attain this international recognition. Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.
Role Profile:
Supporting critical applications and infrastructure in modern hi-tech hospitals across Dublin, providing technical support via its service helpdesk as third level support to Blackrock Health staff and coordinating with third party suppliers. The role is responsible for but not limited to:
First-line technical support and assistance to end users
Ensuring prompt and efficient resolution of their IT-related issues
Handling incoming support requests via phone, email, or our ticketing system
Troubleshooting problems to identify and resolve common software and hardware issues
Assisting with inventory of software and hardware assets
Effective communication and excellent customer service
Qualifications/Experience:
A relevant 3rd level IT qualification
Customer service experience desirable
General Expectations:
Support the philosophy, objectives and goals of Blackrock Clinic.
Observe the appropriate lines of authority.
Maintain strict confidentiality regarding the activities of Blackrock Clinic.
Continue to develop personal knowledge and skills and seeks outside educational opportunities.
Demonstrate excellent interpersonal skills.
Carry out other such duties as requested by the Manager or his/her deputy.
Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic.
Flexible attitude to changing work practices.
Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:
Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.com
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.