Key Account Specialist

Job Purpose

As Key Account Specialist you are the service owner for key accounts (Service Key Account Manager) either within a defined scope (segment / industry / geography) or for named key accounts. You safeguard the delivery of the premium services we wish to consistently provide to our key accounts by executing services per contracts and providing efficient solutions proactively, thereby meeting ONE's service KPIs. You act as an escalation point for cases that cannot be resolved by our Customer Care team. You support Key Account Executives by providing insights into service performance, quality as well as other valuable data. Should there be no Key Account Support for an account assigned to you, you assist with Tender Management and Spot rate inquiry where self-service can't cover.

Primary Job Responsibilities and Measurement

• Service Execution

You are in charge of executing the contracted service solutions for the key accounts (GKA/RKA/LKA) assigned to you, aiming at achieving our (premium) service KPIs. You actively cooperate with the customer's local level stakeholder in a highly professional and efficient manner, thus meeting the high service expectations of our key accounts. In case the assigned Key Account Support (i.a.) or Customer Care team cannot resolve a case, challenge, enquiry or complaint you will be the escalation point.

• Business Performance Insights

You support our Key Account Executive(s) by supplying them with insights on service performance, service quality as well as market trends, leads, business potential etc.

• Tender Management, spot rate inquiries & customer onboarding / contract maintenance

On top of the aforementioned responsibilities you may also be in charge of the tasks of Key Account Support/Contract Key Account Support (CKAS). This will apply in case there is no designated Key Account Support for the accounts assigned to you.

• Digital Adoption

Support ONE's digital transformation by utilising and promoting our ecommerce platform and our self-service tools as applicable and relevant to your tasks and responsibilities.

• Other Responsibilities

In addition to the major responsibilities detailed above, the job holder will be required to carry out any other duties or projects that are assigned by the company. There will be a requirement to be flexible on hours of work in accordance with operational business needs, this will also be required to assist the department to meet its KPIs.

Skills, Qualifications and Expertise

• Knowledge of Google Workspace (Docs, Sheets and Slides)
• Pro-active attitude and proven ability to take ownership of tasks and work independently
• Good written & oral communication skills
• Ability to effectively work as part of a small team
• Flexibility

Competencies

• Business Awareness.
• Customer Focus.
• Communication.
• Problem Solving.
• Planning and Organisation.
• Innovation and Improvement.
• Teamwork.

What we Offer

• Paid annual leave of 25 days per annum plus public holidays.
• Hybrid working arrangement
• Cycle to Work Scheme
• 24/7 confidential support for personal or work related issues through Employee Assisted Programme
• Health Care Cash Plan
• Life Assurance
• Personal Accident Benefit
• 24/7 access to GP and virtual doctor
• Enhanced Sick Pay
• Annual Flu Vaccines
• Discounts on Glasses and Lenses
• Enhanced Family Friendly Benefits
• Online employee discount platform

The candidates must have an existing right to live and work in Ireland.