IT Support Specialist
itContracting
Cork, Cork
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JOB DETAILS
JOB TYPE
Temporary, Contractor, Full-time
SKILLS
Apple, Communication Skills, Customer Support/Service, Customer Training, Data Processing, Documentation, English Language, Hardware Administration, IP (Internet Protocol), IT Service Management (ITSM), Identify Issues, Information/Data Security (InfoSec), Internet/Online Service, Mac Operating System, Multitasking, Network Administration/Management, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Scripting (Scripting Languages), ServiceNow, Software Administration, Team Player, Technical Support, Time Management, Training/Teaching, Writing Skills, iOS
ADDITIONAL COMPENSATION
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LOCATION
Cork, Cork
POSTED
3 days ago
Location: Cork
Job Type: 6+ months – highly extendable
Scope:
- Provide technical support to Client employees and contractors in person
- Provide a high level of customer service and professionalism in accordance with client policies, practices, and expectations
- Diagnose and troubleshoot technical issues according to client expectations
- Document issues, troubleshooting steps, and resolutions in ticketing system
- Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
- Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS
- Excellent customer service skills
- Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
- Excellent English-language oral and written communication skills
- Excellent time management and multi-tasking skills
- Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment
- Ability to maintain composure and customer-service focus in stressful situations
- Motivation and ability to work as part of a distributed team
- Conceptual understanding of IP networking and basic network troubleshooting skills
- Experience providing hardware and software technical support for Apple devices
- Experience troubleshooting macOS and iOS tools & applications and operating systems
- Experience in using any ITSM tool (e.g Service Now)
TRAINING :
client expectations, policies and procedures will be provided by Client training instructors
Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport.
For more information please apply here or contact Agnes Reena/agnes.reena@eirevo.ie Contact: 0858564199
eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent.
Ref: EET6865
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
About the Company
i
itContracting
INDUSTRY
Computer Hardware