Salary

€40k - €45k Per Year

Job Type

Full-time

posted

2 days ago

Location

Kildare, Kildare

Description

IT Level 2 Support Engineer - Kildare

 

Our clients, an IT Solutions provider catering for SME and Corporate markets, are looking to recruit an experience IT Support engineer (level 2 /3) to join their expanding IT managed services team based in Naas, Co Kildare. This role is both office and field based, covering clients based in Kildare and Dublin.

 

The Role:

  • Good working knowledge of Networking (VLAN’s, Routing), Firewalls (Sonicwall/Cisco knowledge an advantage).
  • Microsoft 365 Administration, experience of SharePoint, Office 365, Azure EMS, Microsoft Teams.
  • Windows server installations and migrations, Hyper-V standalone and cluster deployments.
  • Manage users, access, policies, automations and configurations.
  • Strong proactive customer service and ability to communicate effectively with both technical and non-technical audiences.
  • Ensure strict adherence to SLA when dealing with customer tickets/calls· Installing, configuring and troubleshooting of software and hardware.
  • Assume full ownership and responsibility of all allocated support tickets, ensure tickets are closed promptly and professionally.

 

The Candidate:

  • Relevant Qualification and a minimum 4+ Years Industry Experience in a similar role.
  • Ability to prioritise and manage time effectively.
  • Appropriate level of competence & industry standard accreditations; MCP, MCSA, MCSE, CCNA, CCNP, etc.
  • Windows 10, MS Windows Server: 2008, 2012, 2016, 1019, MS exchange 2010 and above.
  • Remote Desktop Server Implementations.
  • Networking- Managed Switches, VLAN’s, Wireless Access Points, Routers / Bridging.
  • Security – Firewalls (SonicWall, Fortinet, Cisco), Spam Filtering, Web Filtering, Endpoint Protection, Security Best Practices.
  • Cloud- Office 365, Microsoft 365, Azure, Azure AD, AWS, Google Cloud.
  • Backup setups such as ArcServe, Veeam, Symantec, CommVault, Azure Backup.

 

The role is a full time, permanent role.

For more information please call Keith on 01 4663983 or email keith@executiveedge.ie