IT Helpdesk Manager
FRS Recruitment
Galway, Galway
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JOB DETAILS
JOB TYPE
Full-time, Permanent
SKILLS
1st Level Support, 2nd Level Support, Cloud Computing, Communication Skills, Help Desk, IT Service Management (ITSM), Information Technology & Information Systems, Leadership, Management of Information Systems/Technology (MIS), Microsoft Windows Server, New Store Openings, Operations, Operations Management, Outsourcing, RMON, Team Lead/Manager, Technical Leadership, Technical Support, Vendor/Supplier Relations
LOCATION
Galway, Galway
POSTED
6 days ago
Join a dynamic team in Galway with a leading Irish company. The IT Help Desk Manager will lead IT Helpdesk Teams manage first & second level support, vendor relationships and drive innovation
Key Responsibilities:
- Inspire and lead IT Helpdesk teams
- Ensure smooth daily operations and efficient resolutions
- Own relationships with outsourced IT service providers
- Lead IT fit-out of new store openings
- Enhance IT support processes
Requirements:
- Technical expertise in hardware, networks, infrastructure, and applications
- Experience with Windows Server, Cloud-based Administration, and Remote Support & Monitoring
- Proven leadership experience in leading IT teams
- Excellent communication and process-driven skills
Contact Fergus at Fkennedy@frsrecruitment on any further queries
About the Company
F
FRS Recruitment
INDUSTRY
Computer/IT Services